W@H - Standard V11

28-11-2022_W@H Standard & Guidelines_Pakistan_Ver_11.
0_Public
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Nokia Pakistan – Working at Height SOP
Raza Ahmed, Safety & Security Manager, Pakistan and Gulf
Alex Beart, Head Safety & Security, MEA
Regulated document
Version, status 11.0, Approved
Date 28-11-2022
Creator Raza Ahmed
Function PES&S
Approver Head Safety & Security, MEA
Doc Location Sharepoint
Change History
Version Status Date Handled by Comments
1.0 Draft 12-05-2016 Raza Ahmed Initial Draft
2.0 Approved 13-05-2016 Kevin Colmo (QHS) Updates: Night Work Pg # 15,
W@H definition Pg # 4
3.0 Approved 14-03-2017 Raza Ahmed Document Reviewed and Updated
6.0 Approved 16-09-2019 Tayyaba Rehman (QHS Document Reviewed and Updated
Manager), Raza Ahmed (HSSE
Ops Manager)
7.0 Approved 22-09-2019 Alex Beart (Head of HSSE Ops, Document reviewed and approved
MEA)

9.0 Approved 22-01-2021 Raza Ahmed Document reviewed and updated
10.0 Approved 14-02-2022 Raza Ahmed Document reviewed and updated
Trainings requirements reviewed with
Raza Ahmed Project H&S team and updated on Pg #
11.0 Approved 28-11-2022
29
company.nokia.com 1 / 34 © Nokia 2022

28-11-2022_W@H Standard & Guidelines_Pakistan_Ver_11.0_Public
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This material, including documentation and any related computer programs, is protected by copyright controlled by
Nokia. All rights are reserved. Copying, including reproducing, storing, adapting or translating, any or all of this
material requires the prior written consent of Nokia. This material also contains confidential information, which may
not be disclosed to others without the prior written consent of Nokia.
Contents
1 Introduction.................................................................................................................................4
2. Scope...........................................................................................................................................4
3. Definitions...................................................................................................................................5
4. Type of Work ............................................................................................................................8

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5. Resposibilities ...........................................................................................................................11
6. Nokia Non Negotiable Requirements (FASTEN) ......................................................................13
6.1. Fit to Work..................................................................................................................................13
6.2. Arrangements ............................................................................................................................14
6.3. Supervision …………….………..…………………………………….…………………………….
………… 27
6.4. Training …………………………………...………………….
……………………………………………….... 29
6.5. Equipment …………………………………...………………….
…………………………………………….. 31
6.6. Non Negotiable
…………………………………………………………………………………………………33
7 Specific Scenarios
……………………………………………………………………………………………..35
8. Disciplinary Action …………….……………………………………………….…..
…………………….... 38
9. Important Contact Numbers.……………………………………………….…..
…………………….... 39
10. Approval……………………………….……….………………………………………..
…………………,,… 40

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1 Introduction
This standard and guidelines sets out the principles and minimum requirements that Nokia Pakistan adopts to
ensure that Working at Height activities are conducted safely.
This standard applies to all Work at Height activities within Nokia Pakistan, its employees and contractors
working on behalf of Nokia.
The SOP will be reviewed annually and/or (if required) if there are significant changes to the scope of work
in Pakistan, after a serious incident (fatal, critical, HiPo) or changes to Pakistan legislation that may affect
the SOP.
2. Scope
This SOP covers the Working at Height related activities undertaken for or on behalf of Nokia across all
projects and business within Nokia Pakistan.
The requirements in this SOP apply equally to all Working at Height activities carried out by or delivered
directly on behalf of Nokia, by Nokia contractors and their sub-contractors.
The SOP does not replace the Global Working at Height Standard. This SOP ensures that the detail required
to implement the Non-Negotiable elements in the Global Working at Height Standard are understood locally
and clearly defined.
3. Definitions
3.1 PPE
Personal Protective Equipment

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 Anchorage Points – A designated point of attachment used for positioning, fall arrest or lifting.
 Fall Protection – A means to prevent or limit the consequences of a fall.
 Personal Protection Equipment (PPE) – Equipment to protect the user from identified risks of physical
harm.
 Personal Fall Protection Equipment (PFPE)– Equipment to protect the user against or during a fall.
 Fall Prevention – Stops you accessing the point where you could fall.
 Work Restraint – Prevents a person from accessing a point where they could fall from an unprotected
edge or through a fragile surface.
 Fall Arrest – A system that limits the consequences of a fall.
 Work positioning – Partial supporting of the body to allow working.
 Fixed Fall arrest – An installed system to protect the user in a fall.
 Rope Access – A safe method of working at height where ropes and associated equipment are used to
gain access to and from the work place, and to be supported there.
 MEWP – Mobile Elevated Work Platform, includes trailer and vehicle mounted booms, self propelled
boom type and sissor lifts.
3.2 Working @ Height

Any work where, if there were no precautions in place, a person could fall a distance that could cause
personal injury.
3.3 Climbing
Manual ascent of a structure.
3.4 Rigging
Any work where a person requires the usage of ropes, pulleys and clips for the moving and lifting of heavy
objects.
3.5 Unprotected Edge

Those areas of a rooftop or structure that are not accessible without the need for PPE to prevent falling. (e.g.
where the worker is not protected by guardrails and those areas of rooftops and structures that are not
enclosed by a parapet wall or guardrail at least 0.9m high or a safe distance of at least 2m from an
unprotected edge). Manholes (Greater than 0.9m) where there is no protection is also considered an
unprotected edge.
3.6 Fragile Surface

A surface that has not been designed to take the weight of a person or a weakened surface due to
erosion/corrosion.

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3.7 Competent
A level of knowledge, skills and experience that would allow a person to undertake their duties safely.
3.8 Authorised
Someone who is formally and properly empowered to perform specified duties.
3.9 Pole
A free standing structure supporting an overhead fixed communication network. This structure could be of
timber, steel, concrete, or composite material and may be self supporting, stayed or braced.
3.10 Management Arrangements

 Periodic Inspection – the periodic, recorded inspection of the working at height equipment by a
qualified, competent person.
 Pre Start Checks – Checks of all equipment to be used during the day, e.g. harness, lanyards, assemblies,
connectors, fall arrest devices, ropes, slings, etc. These are visual checks that can be conducted by people
with minimal levels of training.
 Safe System of Work (SSoW) A documented process to identify significant risks and establish effective ,
practical controls and procedures.
 Rescue Plan – A process to deal with reasonably forceable emergencies at height.
3.11 Overhead Network

An inter-connected system of wires and cable supported by poles and buildings.
3.12 Pole Apparatus

Equipment mounted to the pole which could include; steps, arms, ring heads and brackets, stays, insulators,
distribution Points and connect blocks, joints, ampliers, impedance loads. But does not include unauthorised
attachments e.g. Signs, aerial, mailboxes etc.
3.13 Type of Worker
 Rooftop Worker – A person who accesses rooftops as part of their work and is required to work on
roof’s in protected and unprotected areas in a variety of exposed locations.
 Tower Climber - A worker required to access and work on open lattice steelwork and monopole
structures and be trained in basic rescue from height techniques.
 Rigger – A person competent in rigging and using simple lifting rigs to undertake the lifting of tools
and equipment.
 Rope Access Technician – A person who is capable of rigging working ropes, undertaking rescues
and performing rope access tasks under the supervision of a Rope Access Supervisor. They will have
some knowledge of legislation, safety requirements, and quality assurance procedures relating to
rope access.
 Rope Access Supervisor – A person who is capable of supervising rope access work projects, is fully
conversant with relevant work techniques and legislation, Is able to demonstrate all the skills and
knowledge required of a rope access technician and has comprehensive knowledge of advanced
rescue techniques.
 Pole Climber – A person required to access overhead fixed networks on poles by climbing them.

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4. Type of Work
How Who When
Roof Top Work All staff working on roof structures must Rooftop During Roof Top
be appropriately trained and put in place Worker / Activity
suitable controls to prevent access to Rigger
fragile surfaces and falls from
unprotected edges. The following
controls shall be considered in order of
preference:
 Work within an area protected by
a guard rail or parapet.
 Keep 2m away from unprotected
edges and fragile surfaces. Where
necessary set out a safe working
area by establishing demarcation
barriers a minimum of 2m from
unprotected edges and fragile
surfaces
 Use a restraint system attached to
suitable anchor/s to prevent a fall.
Climbing Everyone who climbs as part of their Cimber/ Prior to start of Activity
business for Nokia must: Rigger
 Make sure that their certificate is

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available for inspection by Nokia
or its partners at all times.
 Hold a valid climbing certificate
applicable to the task to be
undertaken and the structure to be
accessed.
 Be trained and equipped to
undertake a rescue at height.
 Be accompanied by a second
suitably trained and equipped
climber.
 Be continually attached to the
structure by an approved fall
protection system when not on a
protected platform.
 Use approved methods of lifting
and carrying equipment and
tools.
Pole Climbing Everyone working on the Fixed Overhead Pole Climber Prior to start of Activity
Network must be appropriately trained
and put in place suitable controls. The
following controls must be considered in
order of preference:
 MEWPs/Cherry Picker or
similar. If this is not available or
not suitable due to the type of
terrain, then
 Use ladder or steps on the pole.
Appropriate restraint must be
used both by the person and for
the ladder. If a ladder or steps
cannot be used then:
 Use spikes.

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Rigging g
This is the most complex type of climbing that is done. There is a significant amount of hoisting and lifting
involved in everyday operations. This standard does not attempt to cover all of these however a separate
Rigging and Lifting standard is available which covers more details about Rigging and Lifting Activities.
Weight Method Minimum no. of Equipment used

people involved in
the lift
Loads of Can be carried manually in a 1 Backpack or tool bag attached to the harness. Any
less than 6 backpack or sealable bag backpack or tool bag must be sealable to prevent the
kg attached to the harness falling of its contents
Loads of Manually raised using a rope 1 Rope and bag or means of attachment
less than lifted hand over hand from a Trained to Tower
10 kg guarded platform Climber
Loads of Hoisted using a fixed pulley, 2 Pulley with non-return break
Between with a non-return mechanism Trained to Tower Rope
10kg and attached to a suitable point with a Climber Attachment sling
20 kg short sling. The load may be Lifting bag or means of securing load
lifted with a lifting bag or
attached to the rope directly or
with suitable slings
Loads of Rope rigging system involving 3 2 pulleys
20 kg to two rigged pulleys – one Lift supervisor to be Lifting rope (minimum 3 x lift height)
100 kg attached to a suitable anchor trained to minimum Anchor /Attachment slings
point on the structure and one of Rigger Control line
attached to the load to give a 2:1
mechanical advantage. The load
should be controlled by a third
person on the ground by means
of a suitable control (tag) line

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5. Responsibilities
5.1 Country Manager
The CM is responsible for the implementation of this SOP across the country.
5.2 Customer Delivery Manager (CDM)
The CDM is responsible for the implementation of this SOP across the Project where the scope involves
working at Height
5.3Project Procurement Manager

The PPM will ensure that this SOP is clearly understood by all contractors working for Nokia by formally
issuing this SOP as part of the Supplier HSE requirements. In addition, they will ensure that all contractors
are aware of their specific accountability and responsibility to cascade this SOP to their contractors and to
confirm that they have also understood the SOP and have processes in place to adhere and comply with this
SOP.
5.4Project Managers
The Project Manager must ensure that all Nokia site supervisors and subcontractor PM’s working for Nokia
have been briefed of the implementation requirements of this SOP and they must ensure full field
compliance
5.5Line Managers
 Ensure through site supervisors on sites that all sub-con climbers/riggers are appropriately trained on Nokia
W@H requirements by an approved training organization in Pakistan (Approved by Nokia).
 Ensure through site supervisors during sites inspections that climber/riggers are medically fit and valid medical
fitness is available through training matrix
 Ensure through site supervisors that EN standard compliant fall protection equipment is available on site, is in
serviceable condition and pre use inspection performed by the user and confirmed by service supplier site
supervisor
 Immediately report all near miss, critical incidents according to Nokia Incident Reporting and Investigation
Process.
 The complete and full implementation of all requirements included in this SOP
5.6Suppliers
 All working at height activities must have a dedicated/designated and competent supervisor and they
must understand their responsibilities
 Comply with all the non-negotiables of this SOP by ensuring the following:

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 All the climbers are medically fit (Medical fitness Details in Annex1) and ensure that they have
appropriate training on W@H i.e. (Tower climber, roof top worker, pole climber, rigger) based on
the scope they are delivering for Nokia
 Ensure that all Fall protection equipment and Rescue Equipment is compliant to EN standards
 Basic PPEs are also compliant to EN standard requirements
 All the PPEs/FPE to be inspected regularly before site activity
 All PPEs/FPE to be independently inspected by a competent person, this inspection to be carried out
minimum after 6 months and records of the inspection to be available with the supplier
 Ensure that no lone working on W@H and availability of two W@H trained climbers/riggers on site
for any W@H activity
 Ensure that no work at height activity is carried out after sunset and before sunrise.
5.7 QHS / PES&S (Safety & Security)
The QHS/ PES&S will advise and support the CDM, Project Managers, Regional Rollout Managers, Project
Procurement Manager (PPM), Nokia Site Supervisors, Subcontractors and other functions in the
implementation of the procedure and assist in the compliance of this SOP.
6 Non-Negotiable Requirements
Following are the Nokia Non-Negotiable requirements for Working at Height.
F – Fit to Work
A – Arrangements
S – Supervision
T – Training
E – Equipment
N – Non Negotiable

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6.1 FASTEN - Fit to Work
All Climbers and Riggers who climb as part of their business for Nokia must:
 Be medically fit to climb. At a minimum, a medical examination must be performed by a

qualified medical practitioner every two years.
 Inform their employer at any point when they are no longer considered fit to climb.
How Who When Document

Medical The medical examination must Climbers Upon hiring Medical
Requirements include following test and Fitness
Riggers Every Two Certificate
1. Physical Examination Years
2. Vision Test
3. Vitals
4. CBC Complete Blood count
5. Fasting Blood Sugar
6. ECG
7. Audiometer (Hearing test)
In case the report has some areas of
concern the supplier must not engage
the personnel on site for Work at
Height Training and must
immediately replace the team
member.
6.2 FASTEN – Arrangements

Work at Height As per NOKIA guidelines no CDM Assessment n/a
at Night work at night is allowed. Before Start
All Suppliers of Work
All installations and
replacement activities must be Field Team
done during day time
The approval of which will be

sought at the start of every
project involving Nokia QHS
Manager to make sure that the
customer and suppliers
acknowledges the arrangement
for workers
Working at Working at Night at Ground Supervisor Prior to Start n/a
Night at Ground Level is permitted within Nokia of Activity
Level Pakistan; indeed, it is often a
necessity in order to prepare

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equipment and get things in
order for work activity to occur
in a timely manner once
daytime has arrived.
It is simply not possible to
determine an exact lighting
level which must be achieved
for working at night at ground
level because every situation,
location and activity will be
different. It is the responsibility
of the Supervisor to ensure that
there is sufficient light available
to the team to conduct their
work safely. Team members
will need sufficient light so that
they can see and avoid any
hazards and it should be
sufficient to be able to achieve
the work task ‘with ease’. What
is not acceptable is ‘finding
your way around with a torch’
In case these arrangements are
not made or lighting is
insufficient then any kinds of
Working at Night at Ground
Level activity MUST NOT take
place.
Weather When adverse weather All Suppliers Before Start Risk Assessment
conditions prevail, the workers of Work
who are to climb shall assess if Field Team
it is safe to do so otherwise
immediately stop the work. This Site
applies especially if the Supervisors
following weather conditions
are present:
 Tornado or Hurricane
 Ice or snow on the

structure
 Heavy rain
 Sleet, snow or ice
 High or gusting winds
 Poor visibility.
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 Dust Storm
 Any other issue that
may impact the working
at height
Nokia QHS Team will ensure
proper communication is being
done towards all suppliers
regarding the prevailing weather
conditions and control measures
to be ensured no team will be
allowed to work on towers if the
weather conditions are harsh.
Shut Down & Nokia works within the All Suppliers Before Start Risk Assessment
EMF (Electro of Work
internationally recognised Field Team
Magnetic Field)
ICNIRP guidelines and all
customer sites are designed to Site
Supervisors
this level which means the
following rules apply:
 All work within the

defined 5 meter exclusion
zone must be done with
the site / sector shut down
 Remote verification is
acceptable, but
confirmation must be
sought from the relevant
customer NOC and the
reference number recorded
on the risk assessment for
the day
 If there are other operators

equipment on the site and
access is required in the
exclusion zone, a shut-
down should be sought. If
shutdown confirmation is
not obtained, access is
only permitted if the use
of a tested and calibrated
NARDA Alert, one of
which is located in every
Nokia project office or
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carried by every site
inspection team
If no clarification can be
gained the
subcontractor/Nokia Teams
are requested to contact H&S
Manager who is known to
your project manager or
CDM.
Drop Zones NOKIA employees and sub- All Suppliers Prior to start Risk Assessment
W@H
contractors shall not work Nokia activity on
inside the drop zone at a site Employees site
when working at height
Supervisor
operations are taking place
because there is a possibility
of equipment, tools etc
falling into the area.
To protect people on the

ground, the following will
be put in place & controlled
by the supervisor
 An “exclusion area” or
“Drop Zone” will be clearly
marked out using temporary
barriers, cones or rope and
accompanied with signage
indicating “Do Not Enter”
 Only persons authorised by

the supervisor and who are
wearing safety helmets will
be allowed into the drop
zone and must be in there
due to the task. E.g.
accessing the structure,
slinging loads, hauling /
controlling loads.
 The drop zone radius will be

at least equal to half the
working height of the

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operation.
 Where this size of zone is

not feasible due to the
proximity of surrounding
structures or buildings, the
drop zone must be as large
as possible but no less than
5m from the base of the
tower.
 Where neighbouring
property falls within the area
that would normally be a
drop zone this must be
discussed with the
neighbours before climbing
starts to ensure that in the
unlikely event of something
falling, no one is injured.
 In built up areas where it is

likely that someone may
enter the site whilst work is
happening, this must be
controlled by additional
people or fencing.
Following requirements apply

to climbing and working at
height activities:
 To reduce the risk of tools
and equipment being
dropped, they shall either be
tethered to the climber’s
harness or structure
(approved anchor point)
where possible, or securely
enclosed in a closed bag.
 Where small items such as
nuts and bolts cannot be
tethered, alternative means
of preventing them from
falling should be used. For
example, fine mesh nets or
bags may be suspended
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below the work area to catch
falling objects. If all
alternatives have been
considered and excluded,
and then only if it is safe to
do so, the Drop Zone may
be used to minimize the risk
of injury;
 When required, material
shall be carried or lowered
down from height. Under no
circumstances may any item
be thrown down.
 When using a Mobile
Elevated Work Platform as
a means of access to a
rooftop, climbers shall only
leave the basket once it has
firmly and securely
“landed” on the rooftop in a
position of safety.
Pre Start All Service Supplier teams are All Suppliers Prior to start
Checklist to ensure the mandatory of Activity
information is provided in the Supervisor
pre start check lists and the
checklists need to be shared via
WhatsApp with Nokia QHS for
verification of the same.
The Supplier QHS coordinator
is further requested to keep a
log book of all sites and their
associated checklists for record
purposes.
A H&S folder will be required
at the site during any project
and should include the
following information: Policies,
Risk Assessment, Health and
Safety statements, Toolbox talk
register, PPE register, H&S
plans, training certificates,
Emergency Procedures, pre-
start checklist. Pre-Start checks
must be conducted at site before
any work at height takes place
to ensure that all controls are in
place. As a minimum, these
must:

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 Confirm that everyone is
authorized, fit and
appropriately trained.
 Confirm that the team have
the correct equipment –
personal and other - to
conduct the work safely,
including the presence of
adequate emergency and
rescue equipment.
 Confirm that the site is safe
to access and work on.
 Confirm that the weather
conditions are safe for the
work to continue and are
monitored during the work
activity.
 Confirm that a mechanism
is in place for escalation
should any of the above not
be in place. Identify any
site or task-based risks that
need further control.
 Confirm that a First Aid
Kit is available at site and
everyone knows where to
find it.
 Confirm that cranes,
hoisting and lifting
equipment’s has been
inspected and found to be
in a good condition with
valid certificates.
 Ensure a Toolbox briefing
has been conducted to
define the mode of
operation and H&S
requirements for the work
activity.
Communication Appropriate communication All Suppliers Prior to start Site Pictures
shall be employed on-site such and during
that constant contact is Supervisor Activity on
possible between on-site Site
personnel during Work at
Height activities.
WhatsApp communication
with Nokia QHS is necessary
for all daily activity reporting
from site.

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All service suppliers team must
ensure regular reporting to the
Nokia QHS regional team Point
of Contact via WhatsApp
sharing pictures before activity
start clearly signifying the
following:
 FPE/Rescue kit for
Team
 WAH Training
Certificate
 First Aid Box
 Insulated tools
 Risk Assessment
 Company ID Cards
 Fire Extinguisher
 JMP
 Site Barricading
 Drinking water
arrangements
Hours of Work The climbers to ensure Climbers / During Employment
minimum of 8 hours of work Riggers / Activity on contract
during a particular day not Field Staff site
exceeding 40 hours in a week,
in case the work hours are
exceeding the daily limit the
climbers are required to report
to the Nokia QHS /Site
Supervisor and can refuse the
job based on Nokia work refusal
policy. Necessary action must
be taken by the associated team
(Project /QHS team).
This will be monitoring during
the project and necessary
escalations will be done.
Lone Working All Suppliers must ensure All Suppliers During n/a
Activity on
minimum of 2x climbers site
in their team compositions.
Any person who is declared
medically fit and is trained to
work on height is termed as a
climber it can be a
technician/engineer.

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While only one person
may be directly involved
in the work, the second
person shall be available to
assist or initiate any
emergency procedures if
so required.
Any work that requires the

use of Personal Fall
Protection Equipment
must not be undertaken
alone.
No one is allowed to work

on their own, at any time
when working @ Height
on towers
Work on roof tops may be

allowed by a lone worker,
providing that there are no
fragile surfaces, that the
work that is done is from
safe, guarded area or is
more than 2 m from a fall
hazard; no one must go
within 2 metres of an edge
on their own.
The following control

must be in place:-
 Inform via WhatsApp

group to all teams/
control of the
commencement of
work
 Periodic checks by
Nokia
QHS/Subcontractor
QHS Team /Nokia
Supervisors
 Stop work in case any

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violation found on site
Insects & If the presence of a beehive, All Suppliers During Risk Assessment
Animals Activity on
snakes or an eagle’s nest etc Nokia Field site
found at site, all work must be Team
stopped. If the site is critical,
a notification must be made to
the Nokia and customer for
activity stop and regional
teams must initate necessary
actions to rectify the issue
prior to resuming work
Security All Suppliers Prior to start Security Risk

Some areas in KP and
Challenged Sites of Activity at Assessment
Baluchistan Provinces are Nokia Security
security challenged and special Employees Challenged
arrangements must be made to Sites
ensure safety of the teams.
Nokia QHS or Security should

be contacted for advice and
security support
Risk Assessment A comprehensive and Supervisor Prior to start Risk Assessment

documented Risk assessment of Activity at Form
Site
will be conducted for all
hazards identified at the Site
A complete Risk assessment
must:
 Be site-specific
 Include photo and
description of all existing
hazards
 Identify the recommended
Control Measure for each
risk
During hazard assessment
preparation, the following items
should be taken into
consideration:
 Environment conditions:
consider severe weather
conditions and presence of
animals as potential limitation
or precaution
 Falling objects: make sure
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there are controls in place to
prevent equipments, tools,
debris, etc. from fall around
the work site. Use of tool
belts and toe boards is
recommended
 Radio frequency: be aware
of working areas containing
radio transmitting equipment
and follow all safety
recommendations
 Air conditioning, chimneys
and exhausts: include all
hazards originated by these
types of equipment, such as
gases, particles and droplets,
and include all required PPE
 Roofs: consider that roofs can
be on a fragile condition and
include in the hazard survey.
Segregate these areas and do
not access as supporting floor
 Tripping: assess walking
routes prior to accessing.
Attention to uneven surfaces
 Area segregation: clearly
isolate and impede access to
the area at ground level, using
cones, hazard tape or other
means
Emergency All Team Members working on All Team Prior to Start Emergency
Response site must be aware regarding the Members of Activity Response Plan
assigned on
emergency arrangements which
Site
should contain but not limited to
the following
 Available mode of
communication at site i.e.
cell phone
 List of emergency contact
numbers at site or available
with team visiting the site
(Nearest hospitals, Fire
Brigade, Police etc)
 First aids kit available with
team visiting the Site
 Fire Extinguisher available
with team visiting the Site
 Rescue kit

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6.3 FASTEN – Supervision

Supervision All high-risk activities must have a Supervisors Prior to Nokia
designated and competent supervisor deployment of Supervisor
in place at Sites. Supervisor on toolkit Training
Nokia Project
All Suppliers must make sure that Training
their Supervisors received the Nokia Attendance
supervisor Toolkit induction training Record
and sign the adherence letters to ensure
proper monitoring and control
measures are in place for High Risk
Activities.
Following must be covered during

the induction session in addition to
the Nokia Supervisor Toolkit
 Site access – how to make sure

that only authorised people can
get access to the site
 Training of the team – how to

make sure that everyone in the
team is competent to do the job –
this will require a physical check
of training records &
documenting that this has been
done on the pre start check sheet
 Empowered to control the job –
their authority to control the job
& stop work, if required, it must
include a section on Nokia’s
refusal to work process & how to
use it
 Right Equipment for

the job – they must
make sure that
everyone has the right
equipment to do the job
_______________________________________________________________________________________________
___
– see section on
standard of equipment
 What are High risk Activities and
how to supervise

_________________________________________________________________________________________
___________
6.4 FASTEN – Training

All service suppliers must ensure that the climbers receive training through Nokia approved training
organization i.e.
Supplier Name Mobile Number Email Address

HSE Culture Developers - Hassan Zahid 0345-8301688 hassan.zahid@hseculture.com.pk
Training is determined by the level of risk to which a climber is exposed. The minimum training levels,
including for Rescue, are set forth in the table below:
Type of Duration of Testing / Refresher Minimum Syllabus / Relevance

Worker Training & Max Requirements
Student Trainer
Ratio
Tower Minimum 2 days; 60% of this must be  Towers – Access ladders –
Climber 6:1 practical  Control Measures and Hierarchy
Formally refreshed,  Relevant Personal Fall Protection Equipment
minimum every 2 years. If  Pre-use inspection of PFPE
not climbing regularly (>3  Pre-climb structure / workplace checks
times /month) then needs to  Site Safety – Drop zones, signage, security
be refreshed annually  Anchor point identification and assessment
 Restraint systems
 Vertical Fall Arrest Systems
 Accessing vertical ladders and structures using twin
lanyards
 Work Positioning
 Using temporary vertical fall arrest systems
 Self-Retracting Lifelines (SRLs)
 Direct lifting (10 kg)
 Rope / pulley lifting rigs 1;1 , 2:1 up to 50kg
 Safe handling of tools and equipment at height.
 Guarded platforms
Rigger Minimum 3 days; in 60% must be practical. Must  Rigging and use of lifting rigs including portable winches
addition to Tower be assessed and only fully  Lifting equipment – characteristics and limitations
Climbing (total of 5 certified following observed  Pre-use inspection of lifting equipment
days training) field work.  Lift plans and rig design and records
6:1 Refreshed at a minimum  Use of mechanised lifting appliances
every 2 years. If not  Slinging
climbing regularly (>3 times  communication
/month) then must be  Lifting procedures and operations
completely retrained
Tower 1 day – additional Annual test / refresher as Casualty Care – Suspension Trauma
Rescue and separate to all appropriate Rescue Procedures
other courses Equipment for Rescue
6:1
Rooftop 50% of this must be

Worker Minimum 1 day practical Rooftop Risks
6:1 Practical Skills Check – Restraint systems
Formal refresher – Every 2 Portable Ladders

_________________________________________________________________________________________
___________
Years Anchor points and Horizontal systems

Relevant Personal Fall Protection Equipment including pre-
use inspection
Pole Minimum 1 day 60% of this must be Relevant Personal Fall Protection Equipment
Climber 6:1 practical Pre-use inspection of PFPE
Formally refreshed, Pre-climb structure / workplace checks
minimum every 2 years. If Site Safety – Drop zones, signage, security
not climbing regularly (>3 Correct use of portable ladders
times /month) then needs to Ascending and Descending poles
be refreshed annually Work positioning
Handling tools and equipment
Emergency procedures
The climbers are also trained on the Nokia Life Saving Rules (Induction Training) which covers the key
elements around Work at Height, Electrical Safety and Driver Safety.
The climbers after the successful completion of induction training sign off the Urdu version of Adherence
letters as a proof that they have understood and will implement the Nokia Life Saving rules in the field. The
record of which must be available on SharePoint by the respective Nokia Regional QHS team.
Note: The service suppliers must ensure that all relevant medical exam,PPE/Rescue kit must be
ensured/provided to Nokia QHS for climbers prior to training as per requirements stated in this SOP.
6.4.1 W@H Trainer Evaluation Programme Pakistan:

A 3rd party training company is enabled based on the global standard of training on working at height
The trainer is enabled and evaluated as part of the enablement programme in the country regarding Working at
Height based on their existing training profile and trainer competency. This is already evaluated as part of the
companies evaluation to assure that the trainer has prior knowledge of working at height and is fit to deliver the
training as per Nokia Global Standards .This includes regular feedbacks in the form of completion of a
feedback form from the suppliers regarding the training quality that is achieved and to ensure quality training
on Working at Height is being delivered in particular with reference to achieving a better understanding and
usage of PPE/Rescue kit.
All data from the trainer including participant details and adherence letters will be shared with Nokia QHS
Manager responsible for the project execution as proof that the training has been imparted to the climbers
successfully.
6.5 FASTEN - EQUIPMENT
6.5.1 PPE Requirements

Everyone who works at height should have the following basic equipment, where the equipment is considered
Personal Protective Equipment (PPE) it must be: -

_________________________________________________________________________________________
___________
 Fit for purpose, conform to a recognized standard and comply with the requirements detailed in the
guidance document.
 Issued to an individual for the use by the individual only.
 Recorded when it was issued, to whom and when it should be replaced.
 Maintained, inspected and recorded that it is in good condition.
 Inspected pre use and in accordance with statutory requirements.
 There must be a readily available stock for replacement of worn or otherwise defective equipment
The Project Managers are to ensure the communication of Working at Height requirements to the services
supplier in their ongoing discussions regarding the project via emails,meetings,targeted workshops (if required).
Nokia QHS team should be made part of all project discussions in order to support the services supplier to
understand and fully comply to the Nokia Non-Negotiables and for record keeping purposes in the SharePoint.
All Service Suppliers and Nokia Field Supervisors must ensure the usage of standardized equipment for use at
all times during project execution and site visits.
Climbers and Riggers to ensure the following:
Safety Helmet (EN397)
Safety Shoes (EN345)
Reflective Jacket
Full Body Harness 4D/5D (EN 361, EN 358, EN813

compliant)

_________________________________________________________________________________________
___________
Adjustable Work Positioning Lanyard (EN795)
Double Lanyard + Energy Absorber(EN355)
Rescue Kit (100m rescue rope EN 1891)+Descender
Dual Lock EN12275
6.6 FASTEN - Non-Negotiable
This standard outlines the Non-Negotiable elements of the Nokia Global Working @ Height standard & are in
alignment with Country & customer requirements.
All Nokia Employees and Contractors/Third Parties are responsible for ensuring that the defined minimum
requirements are adopted, clearly communicated to their employees, understood and implemented within their
area of work.
_________________________________________________________________________________________
___________
Everyone who works for Nokia at height must adhere to the following rules at all times:
Personal Behaviours
 Must be attached to the structure at all times

 Must prevent objects from falling and hitting people
 Must have a clear, controlled zone around the structure when they are climbing
 Must ensure that they are medically fit to climb
 Ensure that their safety equipment has been inspected and is checked prior to use
 Must check the condition of the structure before climbing
 Must NOT climb/stand on fragile surfaces
 Must NOT climb whilst impaired due to drugs or alcohol
 Must be accompanied by an appropriately trained and equipped second person, i.e. Work @ Height
must not be carried out alone.
Nokia Business Groups must make sure
 That these behaviours are clearly communicated to all climbers/riggers

 That all climbers, riggers, rooftop workers must confirm that they have read and understood these
requirements
 That there is a process to monitor compliance with and enforce these, where necessary involving
personal consequences
 That business process and pressure does not place a person in a situation where they are forced to break
these rules
 That climbers are provided with the tools and equipment to allow them to meet the behaviours listed in
That the consequences for not complying with the Nokia Standards, in particular individual behaviours
listed above are clearly communicated to all persons involved in the Work @ Height
7 Specific Scenarios
7.1 Fixed Elevated Work Platforms
Fixed elevated work platforms present a fall hazard if the platform contains unguarded edges, floor or wall openings, or
openings for ladders. The best control on elevated work platforms is to eliminate the fall hazard. In most cases, the
installation of guardrails is the most feasible and practical control. When guardrails can not be installed or during the
process of being installed on a work platform, fall protection or other protective means must be utilized to control the fall
hazard. The platform must include a guardrail system around the entire periphery
A typical fixed work platforms include rail cars, tank cars, and other fixed platforms. These platforms must be equipped
with guardrail systems, or personal fall protection must be used.
7.2 Mobile Elevating Work Platforms

Self-propelled elevated working platforms pose similar hazards to fixed platforms with the additional characteristic of
being mobile. They are power operated with primary functions (including drive controls) located on the platform. These
platforms use guardrail systems, including top rail, mid rail, and toe boards are the primary engineering control for the
protection of workers from falls.
The platform must include a guardrail system around its periphery. There is a residual risk, however, from personnel
falling from the MEWP in the event of unexpected movement of the MEWP. For this reason, all personnel working from a
MEWP should wear a suitable Fall Arrest Harness as a secondary means of protection.

_________________________________________________________________________________________
___________
To operate these equipments, workers are required to have complied with all local regulatory requirements prior to
installation and operation, the on-site person in charge is responsible for ensuring that:
A risk assessment of the area is carried out to ensure that third party vehicular and pedestrian access is
adequately and safely maintained and that the work can be conducted safely.
The validity of the insurance and inspection certification for the Platform is checked (this documentation
should be carried by the MEWP driver/operator)
The equipment is checked for defects such as cracked welds, hydraulic leaks, damaged control cables, loose
wire connections and tire damage and inspect functional controls for proper operation.
The platform is evaluated only on a firm and level surface.
Vertical clearance of overhead obstructions and high-voltage conductors is provided.
This type of equipment is a temporary working platform. They are NOT a means of access to other working areas, such as
to a roof top. Workers must not climb in/out of it when at height.
7.3 Guardrails
Fixed and mobile work platforms are required to include a guardrail system around the entire periphery.
The guardrail shall include:

Top rail around the upper periphery.
Mid rail approximately midway between top rail and platform surface
Toe boards on all sides
Top rail, mid rail and toe boards are expected to have heights according to local regulation requirements.
Top rail and mid rail are usually not designed to function as anchor points. Verify with manufacturer prior to use.
Flexible materials such as cables, chains, and ropes may not be used in the guardrail system.
Guard rail on mobile

platform
7.4 Scaffolds
Scaffold provides a robust and safe place of work with collective edge protection for operatives. It is necessary to ensure:
_________________________________________________________________________________________
___________
Assembly and disassembly follow safe practices by competent persons.

Scaffold is stable after assembled.
Surrounding area is isolated and segregated prior to assembly and released only after disassembly
Only authorized workers access the scaffold.
Scaffold is inspected after assembled, before the use. Inspection should be documented
Documented inspections shall be conducted daily, before use
Inspections are conducted by authorized personnel
Workers are not allowed to move outside the working platform
Guarding required around whole
perimeter
Ridged floor to
prevent slippage
Platform covers whole
span
Toe board
Structure resistant to
weather conditions
Stairs embedded in
the structure
structure sustaining
bar
Supported directly on
the ground
Scaffold and its

components
7.5 Portable Ladders

Portable ladders rely almost exclusively on good employee work practices and ladder use fundamentals to minimize fall
hazards.
Basic safety rules to work with portable ladders:

4-to-1 Rule: Follow the “4-to-1” use rule to determine the proper ladder angle. This general rule states that
for every four (4) feet (1.22 m) the ladder extends vertically from the ground to the support point, the
ladder base should be one (1) foot (.30 m) out horizontally from directly below the support point.
Avoid electrical hazards! – Look for overhead power lines before handling a ladder.

_________________________________________________________________________________________
___________
Avoid using a metal ladder near power lines or exposed energized electrical equipment.
Always inspect the ladder prior to using it. If the ladder is damaged, it shall be removed from service and
tagged until repaired or discarded.
Do not use the top step/rung of a ladder as a step/rung unless it was designed for that purpose.
Always maintain a 3-point (two hands and a foot, or two feet and a hand) contact on the ladder when
climbing. Keep your body near the middle of the step and always face the ladder while climbing.
Ladders must be free of any slippery material on the rungs, steps or feet.
Use a ladder only on a stable and level surface, unless it has been secured (top or bottom) to prevent
displacement.
Do not place a ladder on boxes, barrels or other unstable bases to obtain additional height.
Do not move or shift a ladder while a person or equipment is on the ladder
Do not exceed the maximum load rating of a ladder.
Segregate the area around the ladder and workplace with cones or hazard tape
Portable ladders must be positioned at least their working height plus 2 meters away from the edge of a
roof.
8 Disciplinary Actions
NOKIA Pakistan management expects that this standard must be followed at all times including our Employees and
Subcontractors who conduct work on behalf of Nokia.
Any employee and Supplier who is in breach of this Working at Heights standard may be liable for disciplinary action.

_________________________________________________________________________________________
___________
9 Important Contact Numbers
Safety & Security

Name Business Role Email Contact No
Raza Ahmed Safety & Security Manager raza.ahmed.ext@nokia.com +92 345 5006041
Project H&S
Name Business Role Email Contact No
Kashif Khan H&S Manager kashif.1.khan.ext@nokia.com +92 333 5110212
10 Approval
Written by:
Position:Safety & Security Manager, Pakistan and Gulf
Name: Raza Ahmed
Date: 12.05.2016
Update Date: 28-11-2022
_________________________________________________________________________________________
___________
Approved by:
Position:Head Safety & Security, MEA
Name: Alex Beart
Date: 22.09.2019
Signature: Via Email

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Version Status Date Handled by Comments

1.0 Draft 12-05-2016 Raza Ahmed Initial Draft

4.0 Approved 7-07-2017 Raza Ahmed Document Reviewed and Updated

5.0 Approved 26-04-2018 Raza Ahmed Document Reviewed and Updated

8.0 Approved 02-12-2020 Raza Ahmed Document Reviewed and Updated

company.nokia.com 1 / 34 © Nokia 2022

company.nokia.com 2 / 34 © Nokia 2022

company.nokia.com 3 / 34 © Nokia 2022

company.nokia.com 4 / 34 © Nokia 2022

3.2 Working @ Height

3.5 Unprotected Edge

3.6 Fragile Surface

company.nokia.com 5 / 34 © Nokia 2022

3.10 Management Arrangements

3.11 Overhead Network

3.12 Pole Apparatus

3.13 Type of Worker

company.nokia.com 6 / 34 © Nokia 2022

company.nokia.com 7 / 34 © Nokia 2022

company.nokia.com 8 / 34 © Nokia 2022

Weight Method Minimum no. of Equipment used

company.nokia.com 9 / 34 © Nokia 2022

5.2 Customer Delivery Manager (CDM)

5.3Project Procurement Manager

company.nokia.com 10 / 34 © Nokia 2022

5.7 QHS / PES&S (Safety & Security)

company.nokia.com 11 / 34 © Nokia 2022

 Be medically fit to climb. At a minimum, a medical examination must be performed by a

How Who When Document

6.2 FASTEN – Arrangements

How Who When Document

The approval of which will be

company.nokia.com 12 / 34 © Nokia 2022

 Ice or snow on the

 Sleet, snow or ice

 High or gusting winds

 All work within the

 If there are other operators

To protect people on the

 Only persons authorised by

 The drop zone radius will be

company.nokia.com 15 / 34 © Nokia 2022

 Where this size of zone is

 In built up areas where it is

Following requirements apply

company.nokia.com 17 / 34 © Nokia 2022

company.nokia.com 18 / 34 © Nokia 2022

company.nokia.com 19 / 34 © Nokia 2022

Any work that requires the

No one is allowed to work

Work on roof tops may be

The following control

 Inform via WhatsApp

 Stop work in case any

company.nokia.com 20 / 34 © Nokia 2022

violation found on site

Security All Suppliers Prior to start Security Risk