Vishal Aggarwal

FIC/CX Solution Architect/Project Manager

PROFESSIONAL SUMMARY

 Offshore delivery manager for multiple engagements encompassing various packaged

solutions like Oracle Fusion Incentive Compensation, CX, Oracle fusion CPQ, Salesforce
CRM and Salesforce Field Service cloud etc.
 Expertise in Sales and Incentive Compensation (OIC, FIC, OSPM) Solution for various
industries like Insurance, Financial Institutions, Retail, Telecom, Pharma, Automobile,
Medical Equipment, and transport.
 Project management and Implementation Experience in the modules of Sales
Compensation (FIC, OIC), Customer Relationship Management (CRM) and Supply Chain
Management (SCM).
 Onsite experience in diverse geographies like Singapore, Europe, Malaysia and China etc.
 Delivered 5 Incentive compensation management, 1 CPQ project as part of Oracle Sales
cloud in last 3 years with high user adoption. Involved in project from business process
understanding to final delivery.
 Experience in managing Salesforce sales , service and CPQ projects.
 Have been involved in pre-sales activities like RFP responses, Effort estimation and bid
documentation etc.
 Good knowledge of analytics tool like OBIEE, OTBI and BIP etc.
 Good hand on experience with Pl/SQL, Unix scripting and groovy scripting.
 Good interpersonal skills, excellent team player, problem solving, troubleshooting.
capabilities and undertake challenging tasks.

SKILLS

 Team Management: Onsite-Offshore model, Small to mid-size teams, task allocation,

task tracking, generating status reports, project risk assessment etc.
 Project Management: Resource planning, project scoping, restricting scope creep etc.
 Oracle Sales Cloud Technical: Page composer, Application Composer, Custom Objects,
Groovy, OIM, APM, OTBI, BI Publisher, Expression language.
 Oracle EBS Technical: SQL, PLSQL, Shall script, Basic Java, Oracle AOL,Oracle
workflow builder, Oracle forms, Oracle Reports, XML Publisher.
 Other Functional: Incentive Compensation (Pharma, Banking, Telecom, Healthcare,
Automobile), EBS Supply Chain Management (Hi-tech Mfg Industry)
 Industry Exposure: Telecom, Hi-Tech, Pharma, Banking, Automobile, Healthcare
equipment
 Pardot: Managed and delivered Salesforce Pardot project in 6 weeks.
 Incentive Compensation Functional: IC Business process study, Solution design, Gap
Analysis, CRP sessions, UAT, User training etc
 CPQ: Basic CPQ knowledge
 Salesforce – Salesforce Admin certified, Managed Salesforce projects for multi pillar
modules as offshore lead.

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 EXPERIENCE

1. Organization : eVerge
Designation : Delivery Manager
Duration : April-2018-Till Now
Primary Role : FIC Solution Architect , Pre-Sales Support, Project Manager and team lead.

Responsibilities:

 Oracle CX/Salesforce delivery Manager: Client engagement, requirement or as-is process

identification and confirmation, Team Management.
 FIC presales support: Implemented prospective client scenarios in internal instances for sales
demo.
 FIC bidding and proposal preparation support: Listing out key assumptions, SOW statements,
scoping statements, project plan and resource loading sheet etc.
 FIC Solution Architect: Client engagement, requirement or as-is process identification and
confirmation, Prototype preparation, Solution design, configuration book preparation, Offshore
team guidance.
 Salesforce offshore lead

Achievements:
 Completed solution design and FIC go-live for a Leading Healthcare equipment company for
South Asia region.

2. Organization : Oracle SSI

Designation : Principal Consultant
Duration : April-2015-April-2018
Primary Role : FIC Solution Architect & Pre-Sales Support

Responsibilities:
 FIC presales support: Implemented prospective client scenarios in internal instances for sales
demo.
 FIC bidding and proposal preparation support: Listing out key assumptions, SOW statements,
scoping statements, project plan and resource loading sheet etc.
 FIC Solution Architect: Client engagement, requirement or as-is process identification and
confirmation, Prototype preparation, Solution design, configuration book preparation, Offshore
team guidance.

Achievements:
 3 Successful PoC delivered, one leading to 3000 seats FIC licenses deal closure.
 Completed solution design and first FIC go-live for first China wide Multilanguage, multicurrency
FIC implementation project.

3. Organization : Axtria India Pvt. Ltd.

Designation : Senior Associate
Duration : Feb-2014 - April-2015
Primary Role : FIC Functional Consultant

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 Responsibilities :
 FIC presales support: Implemented prospective client scenarios in internal instances for sales
demo.
 FIC Functional Consultant: Configuring FIC compensation plans and other setups for PoCs and
conferences. Maintaining a live FIC instance for a USA based Pharma Company.
 FIC R&D: Mapping new features asked by sales team into FIC and enabling them in FIC.
 Maintain internal Demo instance with various pharma specific Compensation Plan scenarios.

Achievements:
 3 FIC PoCs successfully delivered.

4. Organization : Wipro Technologies

Designation : Analyst Programmer
Duration : Aug-2008 - Feb-2014
Primary Role : Oracle EBS Techo-Functional Consultant

Responsibilities:
 Oracle EBS Onsite Projects Lead: Conducting Technical Impact Analysis, Effort estimation,
Resource loading, Scheduling for Change requests and enhancement requests for Oracle EBS
R11 and R12 SCM Modules (Advanced Pricing, Order Management, WMS Modules).
 Oracle Incentive Compensation Technical Lead: Technical design for Oracle Incentive
Compensation pre-processing layer and OIC to Siebel and Data Ware House integration.

Achievements:
 5 major enhancement projects and 2 Data Conversion projects delivered successfully as Onsite
Techno-functional lead.

CERTIFICATION

 Oracle Incentive Compensation Cloud 2016 Certified Implementation Specialist

EDUCATIONAL DETAILS
BOARD OF YEAR OF
COURSE INSTITUTION AGGREGATE
STUDY PASSING
M.Tech Indian Institute of 8.81(CGPA)
IIT KGP June 2008
Technology, Kharagpur
Career Institute of
Maharishi
Technology & Management,
B.E. Dayanand June 2006 76.25%
Faridabad
University
Sarvodaya Bal Vidyalaya
XII CBSE June 2002 79.6%

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PROJECTS SUMMARY

Project 26:- FIC maintenance project for multiple client

Client: - Multiple Clients
Project L2 /L3 support for multiple clients
Description
Consultant eVerge
Duration Nov-22 –- Till Now
Role Delivery Manager
Contribution  Plan Year end activities.
 Fix functional and technical L2/L3 issues.
 Documentation.
 Integration.

Environment Fusion Incentive Compensation

Team Size 3

Project 27:- SF Marketing Implementation

Client: - US Based Pre-fabricated Door/Windows manufacturer.
Project SF Marketing Implementation
Description
Consultant eVerge
Duration Jun-23 –- Feb-23
Role Delivery Manager
Contribution  Managing offshore deliverables.
 Resource planning.
 Functional setups.
 Resource transition.
 Data migration

Environment Salesforce MC, Saleforce CRM, Datorama

Team Size 3

Project 25:- SF field service cloud implementation

Client: - USA based CNG/PNG manufacturer.
Project SF field service cloud implementation
Description
Consultant eVerge

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Duration Nov-22 –- Nov-22
Role Delivery Manager
Contribution  Managing offshore deliverables.
 Resource planning.
 Functional setups.
 Resource transition.
 Data migration

Environment Salesforce Field Service cloud

Team Size 10

Project 24:- Oracle Engagement cloud (B2B) implementation

Client: - USA based hazardous waste managemen company.
Project Oracle Engagement cloud (B2B) implementation
Description
Consultant eVerge
Duration Oct-2020 –- Nov-2022
Role Project Manager
Contribution  Managing offshore deliverables.
 Resource planning .
 Functional setups.
 CX-Services extension.
Environment Oracle Fusion Version :->20c onwards
Modules:- Fusion Engagement cloud, Fusion CDM, CPQ
Team Size 10

Project 23:- Oracle Service cloud (B2B) implementation

Client: - USA based bank
Project Oracle Service cloud (B2B) implementation
Description
Consultant eVerge
Duration Oct-2019 –- Feb 2020
Role Project Manager & Developer
Contribution  Managing offshore deliverables.
 Resource planning .
 Functional setups.
 CX-Services extension.
Environment Oracle Fusion Version :->19c onwards
Modules :- Fusion Engagement cloud, Fusion CDM
Team Size 6

Project 22:- Oracle Sales cloud Support engagemement

Client: - USA based bank

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Project Oracle Sales cloud Support engagemement
Description
Consultant eVerge
Duration April-2019 –- Till Now
Role Project Manager
Contribution  Organized KT session for the ream from Onsite counterparts
 Relevent documentslike Admin Guide, Run Book were prepared
as part of KT sign off.
 Client management.
 Resource planning
Environment Oracle Fusion Version :->19b onwards
Modules :- Fusion Engagement cloud, Fusion CDM
Team Size 6

Project 21:- Fusion Incentive Compensation SaaS Implementation

Client: - South Asia, LATAM and US divisions of a global healthcare manufacturing client.
Project Fusion Incentive Compensation SaaS Implementation
Description
Consultant eVerge
Duration April-2018 –- Jun-2019
Role Solution Architect and Project Manager
Contribution  Understanding client’s as is Business process by organizing
functional understanding workshops.
 Defining high level problem statement and low level specific
problem statements for client to manage project scope.
 Design system solution based on end to end process impact
 Designing security rules and roles for various teams based on
user roles.

Environment Oracle Fusion Version :->12

Modules :- Fusion Incentive Compensation
Team Size 10

Project 20:- Fusion Incentive Compensation SaaS Implementation

Client: - A Leading Telecom company in Italy
Project Fusion Incentive Compensation SaaS Implementation for
Description leading Italian telecom company
Consultant Oracle SSI
Duration Nov-2017 –- April-2018
Role FIC consultant
Contribution  Understanding client’s as is Business process by organizing

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 functional understanding workshops.
 Defining high level problem statement and low level specific
problem statements for client to manage project scope.
 Design system solution based on end to end process impact
 Designing security rules and roles for various teams based on
user roles.

Environment Oracle Fusion Version :->11.1.11

Modules :- Fusion Incentive Compensation
Team Size 10

Project 19:- Fusion Incentive Compensation SaaS Implementation

Client: - A global healthcare equipment manufacturer in China
Project Fusion Incentive Compensation SaaS Implementation for China
Description Division of a global healthcare equipment manufacturer.
Consultant Oracle SSI
Duration Feb-2016 –- Sep-2016
Role Solution Architect
Contribution  Understanding client’s as is Business process by organizing
functional understanding workshops.
 Defining high level problem statement and low level specific
problem statements for client to manage project scope.
 Design system solution based on end to end process impact
starting from data upload constraints to reporting requirement.
 Engage with offshore SMEs, Product Dev Team, and Support
team on need basis to fulfill client’s expectation.
 Designing security rules and roles for various teams based on
user roles.
 Bringing various stakeholders like Onsite PM, Offshore PM and
Client PM together and explain problem statement and proposed
solution.
 Reporting project progress to multiple stakeholders.
 Explaining the solution to offshore implementation team and
guiding offshore team in case of issues.
 Discussing and agreeing upon UAT cases with client.
 Demoing solution to client during implementation phase.
 Managing, maintaining and categorizing Issue log based on
client’s feedback and technical/functional constraint of product
or solution design.
 Designing cutover activities.
Environment Oracle Fusion Version :->11.1.11
Modules :- Fusion Incentive Compensation
Team Size 10

Project 18:- Fusion Incentive Compensation SaaS PoC for Healthcare client.
Client: - A global healthcare equipment manufacturer in China
Project Fusion Incentive Compensation SaaS PoC for China Division of a
Description global healthcare equipment manufacturer.

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Consultant Oracle SSI
Duration Nov-2015-Jan-2016
Role Solution Architect, Functional Consultant and implementer
Contribution  Understanding client’s representative Business process by going
through documentation provided and clarification sessions.
 Define project scope of PoC to achieve in limited timeline.
 Discuss and explain pre-sales and sales team about product and
client process fitment.
 Design FIC representative solution and demo to sales and pre-
sales team.
 Implement solution in Demo environment.
 Explain solution and client process fitment decisions to pre-sales
and sales team.
Environment Oracle Fusion Version :->11.1.10
Modules :- Fusion Incentive Compensation
Team Size 3

Project 17:- Fusion Incentive Compensation SaaS PoC for Telecom Client.
Client: - A major telecom company from Australia
Project Fusion Incentive Compensation SaaS PoC for a telecom client in
Description Australia
Consultant Oracle SSI
Duration Sep-2015-Oct-2015
Role Solution Architect, Functional Consultant and implementer
Contribution  Understanding client’s representative Business process by going
through documentation provided and clarification sessions.
 Define project scope of PoC to achieve in limited timeline.
 Discuss and explain pre-sales and sales team about product and
client process fitment.
 Design FIC representative solution and demo to sales and pre-
sales team.
 Implement solution in Demo environment.
 Explain solution and client process fitment decisions to pre-sales
and sales team.
 Client wanted to leverage FIC to implement Gamification
concept for its sales operation team.
Environment Oracle Fusion Version :->11.1.9
Modules :- Fusion Incentive Compensation
Team Size 3

Project 16:- Fusion Incentive Compensation SaaS PoC for Banking Client.
Client: - A major banking client from Australia
Project Fusion Incentive Compensation SaaS PoC for a Banking client in
Description Australia
Consultant Oracle SSI
Duration Jun-2015 Jul-2015
Role Functional Consultant and implementer
Contribution  Understand major pain points from current solution architect
and Sales team.
 Suggest possible alternate approaches and implementation
strategies.

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  Implemented the best suitable approach and demo completed
on time with client’s expectation.

Environment Oracle Fusion Version :->11.1.9

Modules :- Fusion Incentive Compensation
Team Size 5

Project 15:- Fusion Incentive Compensation SaaS implementation for Financial

Services client
Client: - A major Financial Services client from Australia
Project Fusion Incentive Compensation SaaS PoC for a Banking client in
Description Australia
Consultant Oracle SSI
Duration Jun-2015 Aug-2015
Role Functional Consultant and implementer
Contribution  Support onsite Solution Architect for functional queries and
product behavior confirmation.
 Help onsite solution architect for solution design and attend
client meetings.
 Explain low level solution to client IT team.
 Explain integration capabilities of FIC to client IT team.
 Implemented and shown demo for CRP1 to client.

Environment Oracle Fusion Version :->11.1.9

Modules :- Fusion Incentive Compensation
Team Size 5

Project 14:- Fusion Incentive Compensation on premise Implementation

Client: - Confidential
Project Fusion Incentive Compensation on premise implementation for a
Description European Automobile company

Client NA
Consultant Oracle SSI
Start and End April-2015 –-June-2015
Date
Role Functional Consultant
Contribution  Support onsite Solution Architect for functional queries and
product behavior confirmation.
 Help onsite solution architect for solution design and attend client
meetings.
 Explain low level solution to client IT team.

Environment Oracle Fusion Version :->11.1.1.9

Modules :- Fusion Incentive Compensation
Team Size 3

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Project 13:- Fusion Incentive Compensation SaaS implementation for USA based
Pharma Client.
Client: - Confidential
Project Fusion Incentive Compensation
Description
Client NA
Consultant Axtria Technologies
Duration Feb-2014 –-April-2015
Role Functional Consultant
Contribution Solution design. Client interface ,
Functional : Incentive Compensation
Environment Oracle Fusion Version :->11.1.1.7, 11.1.1.8, 11.1.1.9
Modules :- Fusion Incentive Compensation
Team Size 6

Project 12:- Data Migration/Conversion

Client: - Confidential
Project Data Migration
Description Client acquired two companies with SAP an s Legacy system.
Worked with client to suggest functional solution for new Setups
and Data migration process and corresponding CEMLI changes.
Project covered full spectrum of modules. Worked specially on
Item, BOM, Quality, Routing conversions, Order Management,
Purchasing
Client NA
Consultant Wipro Technologies
Duration Mar-2013 –-Feb-2014
Role Techno-Functional Consultant
Contribution Solution design. Client interface, Offshore Team guidance.
Functional: O2C & P2P.
Environment Database: Oracle 11g;
Oracle EBS Version :-> R12
Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql, Oracle Workflow Builder, sql loader
Modules :- Oracle Inventory, Oracle BOM, Oracle Purchasing
Team Size 8

Project 11:- : CM Recon Project

Client :- Confidential
Project Enhancement
Description Project involves CM inventory data import form Contract
manufacturers . The data imported is massaged/classified and
validated based on Oracle ERP setups. The dollar value
difference between CM actual inventory and ERP recorded is
calculated and reported. Based on quantity difference we raise a
approval entity (Custom application ) and send approval mails.
Once approved the inventory is changed in ERP SIs as par CM
reported inventory.
Client NA
Consultant Wipro Technologies
Duration Oct-2012 –- Feb-2013
Role Techno-Functional Consultant
Contribution Programmer, Worked as Individual contributor. Guide to
offshore team, Ranged from requirement gathering to UAT to

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 Post production support.
Functional : Cost Accounting
Environment Database: Oracle 11g;
Oracle EBS Version :-> R12
Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql, Oracle Workflow Builder
Modules :- Oracle Product life cycle management, Oracle
Inventory Management, Oracle Cost Accounting
Team Size 4

Project 10:- : Product Change Notification Phase 2

Client :- Confidential
Project Enhancement
Description Project involved modifying a existing cemli for Item Import to
accommodate changes for a DSBM model.
Client NA
Consultant Wipro Technologies
Duration Oct-2012 –-Jan 2013
Role Techno-Functional Consultant
Contribution Programmer, Worked as Individual contributor. Ranged from
requirement gathering to UAT to Post production support.
Functional : PLM
Environment Database: Oracle 11g;
Oracle EBS Version :-> R12

Tools:- SQL developer , Putty, filezilla, Toad

Technologies :- Pl/Sql
Modules :- Oracle Product life cycle management, Oracle
Inventory Management
Team Size 1

Project 9:- : Product Change Notification Phase 1

Client :- Confidential
Project Enhancement
Description Project involved creating a Oracle Forms Framework where
Client IT user can define rules to control the Business user Form
GUI along with embedded pending approval notifications.
Client NA
Consultant Wipro Technologies
Start and End Apr-2012 –-Oct 2012
Date
Role Techno-Functional Consultant
Contribution Programmer, Worked as Individual contributor. Ranged from
requirement gathering to UAT to Post production support.
Functional : PLM
Environment Database: Oracle 11g;
Oracle EBS Version :-> R12
Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql
Modules :- Oracle Product life cycle management, Oracle
Inventory management
Team Size 1

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Project 8:- : PBA enhancement
Client :- Confidential
Project Enhancement
Description Project involved changing/adding business logic for one of the
CEMLI
Client NA
Consultant Wipro Technologies
Duration Apr-2012 –-May 2012
Role Techno-Functional Consultant
Contribution Onsite co-coordinator.
Requirement gathering,
Technical solution
Functional : O2C
Environment Database: Oracle 11g;
Oracle EBS Version :-> R12
Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql
Modules :- Oracle Order Management, Oracle Advanced Pricing,
Oracle warehouse management
Team Size 2

Project 7:- ModelN patches and Prolink creation

Client :- Confidential
Project Upgrade
Description Project involved co-coordinating with ModelN Product team,
Business users and DBA team help patches to go smoothly, and
changing Perl scripts according to release notes provided by
product team.
Client NA
Consultant Wipro Technologies
Duration Apr-2012 –-May 2012
Role Techno-Functional Consultant
Contribution Project Co-coordinator and Programmer.
Functional  CRM

Environment Database: Oracle 11g;

Oracle EBS Version :-> R12
Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql, basic Perl
Modules :- Oracle Order Management, ModelN CRM

Team Size 5

Project 6:-DC Repricing

Client :- Confidential
Project Enhancement
Description Project involved automating the Order line repricing in case
Price has been changed in the corresponding price list.
Client NA
Consultant Wipro Technologies

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Start and End Apr-2012 –-June 2012
Date
Role Techno-Functional Consultant
Contribution Onsite Lead
Role involved gathering user specific requirement and
guiding offshore team to get the deliverables on time and
to users’ satisfaction.

Functional  O2C and P2P

Environment Database: Oracle 11g;

Oracle EBS Version :-> R12
Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql, Unix
Modules :- Oracle Order Management, Oracle Advanced Pricing,
Oracle warehouse management
Team Size 4

Project 5:-R12 Upgrade

Client :- A leading Semi-Conductor MNC

Project Upgrade
Description Project involved Oracle ERP upgrade from version 11.5.10 to
12.1.3.
Client NA
Consultant Wipro Technologies
Duration Oct-2011 –-Mar 2012
Role Techno-Functional Consultant
Contribution 1. Interaction with users about issue resolution.
2. Communication with Oracle regarding SRs.
3. Fixing issues in given timelines.
4. Helping users for smooth transition from 11i to R12
environment.
5. Retrofitting 11i Cemlis for R12.
Functional  O2C and P2P

Environment Database: Oracle 11g;

Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl /Sql, XML publisher, SQL loader , Unix Box ,
Oracle Forms, OAF
Modules :- Oracle Order Management, Oracle Advanced Pricing,
Oracle warehouse management
Oracle EBS Version :-> R12
Team Size 10-40

Project 4:-Price Book Automation

Client :- A leading Semi-Conductor MNC
Project Implementation
Description Project involved, Automating the Price List change process and
publishing same to various third party systems in form of excel
files.
Project enabled users to upload price change requests in a per-
formatted CSV file. Program is used to validate the business

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 rules.
Client NA
Consultant Wipro Technologies
Duration April-2011 –- Oct 2011
Role Techno-Functional Consultant , Developer
Contribution Worked as Onsite lead cum Developer.
Scope included, Requirement gathering, Low level design and
coding, UAT , MTP and post production support.

Functional  O2C

Environment Database: Oracle 11g;

Tools:- SQL developer , Putty, filezilla, Toad
Technologies :- Pl/Sql, XML publisher, SQL loader , Unix Box
Modules :- Oracle Order Management, Oracle Advanced Pricing,
Oracle Shipping and Planning
EBS :-> 11i/R12
Team Size 4

Project 3:- OIC Implementation

Client :- Aircel
Project Implementation of Oracle Incentive Componsation for Telecom
Description perspective.
Client Aircel
Consultant Wipro Technologies
Duration Feb-2010 to April-2011
Role Techno-Functional Consultant
Contribution
 Active participation in initial phase of Requirement
gathering, functional design.
 Prepared low level design for two interfaces and four
processes.
 Worked on integration of Oracle Apps(R12) with
Siebel CRM to import channels in Oracle Apps CRM
resource manager.
 Automated oracle Front end activities like resource
creation and Transaction collection and loading from
backend using oracle APIs.
 Worked on SQL Loader and XML publisher to
implement user requirements like data loading from
front end and generating Excel reports.
 Presented the solution to client during CRP.
 Acting as SPOC for Development team during SIT
phase.
 Acting as Tech led in absence of project lead and have
been involved in User trainings.
 Implementation done based on Oracle AIM
methodology.

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  Worked on OAF customizations to implement data
abstraction for depending on responsibilities.
 Functional  OIC

Environment Database: Oracle 11g;

Tools:- SQL developer , Putty, filezilla
Technologies :- Pl/Sql, XML publisher, SQL loader , Unix Box
Modules :- Oracle Incentive compensation Management, CRM
Foundation
Team Size 10

Project 2:-
Client :- A leading Telecom Equipment Manufacturer
Project Maintenance and Support
Description
Client A leading Telecom Equipment Manufacturer
Consultant Wipro Technology
Duration Nov-2009 to Feb-2010
Role Technical Consultant
Contribution
 Participation in Knowledge acquisition phase for two
applications.
1. Supplier Portal
2. Customer Specific Order fulfillment.
 Prepared Wipro standard Document (SMTD, EPD)
preparation for both applications and got client sign
off in first playback itself.
 Managed and Stabilized both application from support
scope.
 Functional  P2P
Database: Oracle 10g;
Tools:- SQL developer
Technologies :- Pl/Sql, Java frontend, SAP P20 and BW,
Informatica, Business Objects etc.
Team Size 250

Project 1:-
Clinet :- A leading Telecom company of Nordic region
Project Maintenance and Support of Oracle Apps 11.5
Description Modules Involved :- Oracle Pricing, Oracle Install Base, Oracle
Configurator, Interface with third party billing system, Oracle
Order Management
Client A leading Telecom company of Nordic region
Consultant Wipro Technologies
Start and End Nov-2008 to Nov-2009
Date
Role Technical Consultant
Contribution
 Resolved issues proactively.
 Worked out Root causes for recurrently occurring

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 issue and fixed same.
 Traced out issues related to Oracle Configurator,
billing, Install base and other third party areas.
 Involved in the weekly meeting call with the Client
and Legacy support team to synchronize the one page
model for the Support issues.
 Raised SR in Oracle Support on behalf of client in case
assistance from oracle is required.
 Functional  O2C
Environment Database: Oracle 10g,
ERP : Oracle Apps 11.5.10.2,
Tool : TOAD, Putty, Workflow Builder
Oracle Modules :- Order Management, Oracle Configurator,
Install Base,
Oracle Pricing, Oracle CRM

Team Size 20

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