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Employee Handbook in PDF
Employee Handbook in PDF
Employee Handbook in PDF
January 2019
NOTE TO HOLDER OF THE EMPLOYEE HANDBOOK
This Employee Handbook (the “Handbook”) is the basic source of Human Resources
information. It sets out the key personnel policies, procedures and guidelines which apply
to all employees of SHL Management Services (KTM) Private Limited (the “Company”),
a subsidiary of Silver Heritage Investment Private Limited. In the event any provisions
in the Handbook are in discrepancy with Nepalese Labor laws and regulations (the
“Nepalese Labor Laws”) or any local laws, rules, policies or provisions (collectively, the
“Local Rules and Regulations”), the Nepalese Labor Law or Local Rules and Regulations
shall prevail. If no corresponding provisions are found in the Nepalese Labor Laws or
Local Rules and Regulations, the Handbook shall be followed. This Handbook should
also be read in conjunction with Silver Heritage Group Limited’s Code of Conduct &
Ethics – both documents are meant to complement each other, however, in the event of
any conflict, this Handbook shall prevail.
To respond to the changing needs of our employees and Company, the Company reserves
the right at any time, to amend and update this Handbook subject to the Nepalese Labor
Laws or Local Rules and Regulations. Any update or amendment of this Handbook will
be posted onto HR Share Point Portal (or Available from the HR Department)
https://silverheritage.sharepoint.com/policies/SitePages/Home.aspx.
It is your responsibility to visit the website from time to time to keep yourself informed
of such updates and amendments.
Nepal
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Employee Handbook Acknowledgment Form
This is to acknowledge that I have received a copy of the Employee Handbook and
understand that it contains important information on the company's general personnel
policies and on privileges and obligations as an employee. I acknowledge that I am
expected to read, understand, and adhere to company policies and will familiarize myself
with the material in the Handbook. I understand that I am governed by the contents of
the Handbook.
Date: ____________________
iii
Employee Handbook Acknowledgment Form
This is to acknowledge that I have received a copy of the Employee Handbook and
understand that it contains important information on the company's general personnel
policies and on privileges and obligations as an employee. I acknowledge that I am
expected to read, understand, and adhere to company policies and will familiarize myself
with the material in the Handbook. I understand that I am governed by the contents of
the Handbook.
Date: ____________________
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Table of Contents
Chapter I ............................................................................................................................................. 1
2. Definition ...................................................................................................................... 1
5. Declaration .................................................................................................................... 2
Chapter II............................................................................................................................................ 3
Chapter IV ........................................................................................................................................ 10
v
25. Release Letter ....................................................................................................... 12
Chapter V ......................................................................................................................................... 14
Chapter VI ........................................................................................................................................ 22
vi
54. Interpretation ........................................................................................................ 28
APPENDIX – I ................................................................................................................................. 30
APPENDIX - II................................................................................................................................. 32
vii
Employee's Service Rules 2018 of SHL Management Services (KTM)
Pvt. Ltd.
Preamble
In exercise of the powers conferred by the section 17 Clause 108 of Labor Act 2074, the
Board of Directors of the Company (“Board”), a group company of Silver Heritage
Investment Pvt. Ltd has promulgated these Employee's Service Rules 2074 B.S./2018
A.D. The purpose of these By-Laws is to provide a frame work for fair and efficient
management of the SHL Management Services (KTM) Pvt. Ltd. located at Lazimpat,
Kathmandu, Nepal. The Company is owned and controlled by the Silver Heritage Group
of companies.
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Chapter I
2. Definition
1
2.9 General Manager means the person appointed by the Board and
entrusted with over all Routine management, administration
and operation of the company.
2.10 "Continuous Service" means uninterrupted service. (The
weekly day off, public holidays and authorized leave shall not
be deemed as an interruption for this purpose).
2.11 "Medical Certificate" means a certificate signed by the Medical
Officer or Medical Doctor identified for the purpose by the
Company.
2.12 "Wage/Salary" shall mean and include basic wage/salary and
all payable allowances.
2.13 "Union/Trade Union" shall mean an employee’s union
constituted in the Company as per the Trade Union Act/Rules
of Nepal.
2.14 "Management" means the team of Managers, Head of
Departments, CEO, General Manager and Managing
Director/Executive Director of the Company.
4. Classification of Employees
The Grade classification of employees shall be as given in the Appendix - I.
employees up to Grade 2 are classified as Unionized employees who can
participate in Trade Union activities as per Labor Act 2074 and Trade Union
Act 2049. Whereas employees in grade 3 & above having assigned with
Managerial job/responsibilities, cannot participate in trade union activities
and cannot form a Trade Union/Association.
5. Declaration
2
Chapter II
6. Appointment/Retirement/Dismissal/ Resignation
(a) The Company shall have the right to appoint, promote, dismiss or retire
regular or contractual or probation employees as well as daily wage
employees/Causal Employees employed in the Company according
to these rules and existing law of the land.
(b) The CEO (Chief Executive Officer) and his/her nominee with due
authorization shall be the final authority for appointment, dismissal,
punishment, promotion and acceptance of resignation for all
employees of the Company.
(c) The Company may appoint an employee on contract as prescribed by
Labor Act 2074. The terms and conditions of employment and all the
facilities & benefits to be paid to such employee shall be as stipulated
in such contract and shall not be entitled to any other benefits,
facilities etc., which are not stipulated in the contract.
(d) The Company shall appoint Nepali citizen in each post and position.
However, Company reserves the right to appoint foreigner/s on
contract basis by or with fulfilling necessary legal requirements.
7. Probation Period
8. Medical Certificate
3
9. Attendance/Departure and Late Coming
1. The periods of duty hours of each category and each shift will
be fixed by the Management and/or by the respective
department heads for their departments and are liable to be
changed for the purpose of rotation as per the Company's
requirement.
2. Normal working hours will not exceed more than 8 hours a day
and 48 hours per week for operational employees and the
employee shall not object to break duty hours and split shifts.
4
11. Recess/Lunch Break
Every employee may go for lunch only once for 30 minutes during a day as
per the timing prescribed by the concerned department. However, this
timing may be altered depending upon the requirement of Department
and/or operation of the Company.
The normal working days of the Company are Sunday to Friday. This may
not be applicable for employees working in the essential services
department & section as defined or may be defined by the Management
which shall remain open seven days a week and operate in various shifts.
However, a weekly day off shall be provided to employees in such situation
(on staggered basis)
b. It is mandatory for all employees to carry the Identity card all the time
during duty and extended (OT) duty hours.
14. Transfer
15. Promotion
5
Chapter III
16. Leave
Leave (Other than Sick/Mourning/Bereavement & Maternity leave) is not a
matter of right. It is only a facility. The authority empowered to grant leave
has the discretion to refuse, postpone, curtail and cancel leave according to
the exigencies of service and the requirement of Company. Reason of such
refusal, postponement, curtailment or cancellation shall be recorded or
explained. However, the Company acknowledges that every employee
should go on annual leave for rest and recreation, at least once a year. All
employees of the Company are entitled to following leave subject to the
provisions made under these Rules:
6
16.3 Mourning Leave
16.3.1 All Employees (Male or Female) shall get 13 days paid
mourning leave during service period on the demise of:
a. Parents, spouse and children of male employees where one
need to perform
ritual by oneself under family & religious custom
b. Parents in Laws or Parents, spouse and children for female
employees
subject to performing mourning ritual by self under the
custom of religion
& family.
Female employee shall not be kept for night shift two months
prior of delivery and six months after delivery
7
16.7 Public Holidays:
Although the nature of business mandates continuity of services and operation and
that necessitates employee working on holidays too, the following public
holidays shall be observed every year (January – December) not exceeding
13 days for male employees and 14 days for Female employees, in total as
detailed here below:
• Sonham Loshar
• Fagu Purnima
• International Women’s Day (Exclusively
for Female employee)
• May Day (Labor Day)
• Dashain
o Fulpati
o Maha Astami
o Maha Navami
o Bijaya Dashami
• Tihar
o Laxmi Puja
o Gobardhan Puja
o Bhai Tika
• Chhath Parba
• Christmas
• Nepali New Year
However, employees shall be eligible for one day compensatory off for each
such day worked on public holidays. Such entitled compensatory off must
be utilized within 21 days of working on any such public holidays.
Alternatively, employees eligible for OT pay may also choose overtime pay
for such working on public holidays that will be paid at one and half times
(150%) of basic Salary.
16.8 Official Leave (Out Door Duty/Business Travel/Training/Seminars)
All leave (other than sick & mourning leave) shall be applied for in advance,
except in the case of an emergency through filling out a leave form.
Approved leave application shall be forwarded to Human Resources
Department through concerned Department Head.
8
18. Authority to Approve Leave
All Public holidays and weekly Day off falling in between the period of
leave shall be counted as part of the leave taken.
9
Chapter IV
21. Salary
10
rate of percentage and if no time limit is specified, not
exceeding at the rate of fifty percent of salary.
The service period of an employee shall be counted from the date of his/her
probationary appointment. The period of transfer/deputation/posting in any
associate Company shall be included for the purpose of counting the service
period and gratuity. However, the period of special leave or the leave
without pay will be deducted from the service period.
11
24. Handover of Documents and Keys
Every employee shall hand over all keys, Company related documents and
other material that s/he possess to the immediate supervisor of the Company
on the termination of service or dismissal or is transferred to another
department/section. Employees going on leave shall hand over official keys
to his/her departmental superior.
The Company shall issue a letter of clearance in the name of the employee
after s/he hands over such documents/materials when s/he retires or is
transferred or discontinued or dismissed. The authority to issue such letter
shall be the same as appointing authority.
The Human Resources Department shall maintain the personal files of all
employees i.e. of the Company and such files will be kept up to date at all
times however management staff personal files will be maintained at Group
Office – Nepal & stored under custody of Group Human Resources Director
-Nepal.
The Company may publish a public notice in the notice board of Company
when employees join the organization.
12
31. Academic Qualification for a Job
a. No employee shall enter or leave the premises except through the gate
or gates designated for the purpose.
34. Secrecy/Confidentiality
13
Chapter V
35. Misconduct
14
5. Threatening, intimidating, coercing or interfering with
fellow employees within the premises of the Company
or ceasing work during working hours.
6. Disrespect of authority (Management,
Managers/Executives/Officers) and these Rules and
general affront to the Management or entering the
management personnel room/offices without prior
approval.
15
there or staying in the premises of the establishment
beyond his/her duty hours unless requested by the
Management.
16
4. Receiving visitors while on duty without taking
permission from the Head of Departments/Managers/ or
In-charges/Supervisors.
17
non-cooperation with fellow associate for proper
discharge of duties.
18
6. If an employee breaches special technology or divulge
to the secrecy of or the technical specifications of the
equipment or services utilized for Company business or
otherwise.
19
15. Any unauthorized sale of products or services in the
Company name.
i. Harassment:
Any sexual harassment at the work place is strictly
prohibited. For this purpose, sexual harassment includes
(including but not limited to) such unwelcome sexually
determined behavior, whether directly of by
implications as:
2. Explanation letter shall not be served after the expiry of two months
from the knowledge of such misconduct.
20
37. Disciplinary action may be taken
21
Chapter VI
41. Gratuity
The Company shall pay the gratuity as per the Labor laws in existence at the
time of separation from the services of such employee. As described by
current Labour law and Collective Bargaining Agreement (CBA) in force it
will be based & calculated on the Basic salary of employee.
42. Reimbursement
43. Facilities
22
44. Rules for Travelling and Entertainment
45. Bonus
The Company shall declare and pay bonus in case of profit earned; on its
annual profit as per the provision of Bonus Act, 2030 in force and the rules
framed thereunder.
45.1 Ex-Gratia
47. Insurance
23
48. Compensation Against Disability
24
50. Advance against Salary
Advances will be provided only to those employees who have completed their probation
period of the Company at its absolute discretion and not as of right.
c. Self-study expenses
• All employees are eligible for advance amount for maximum of 1-month
gross salary.
25
51. Transport Facility/Conveyance
26
Chapter VII
52. Miscellaneous
52.1 Employee shall return all Company owned property and settle
all outstanding accounts on the termination of his/her services
a. An employee shall give an account of all papers, books,
tools and other property of the Company in his/her
possession, custody or charge.
b. The value of shortages or damages of the Company's
tools, equipment and property in the employee's
possession, custody or charge shall be recoverable from
him/her.
52.2 Application for Grievances handling
All complaint, grievances handling or claims arising out of
employment including those relating to unfair treatment,
wrongful execution or implementation of these Employee's
Service Rules or existing Labour Act & Rule shall be submitted
to the Human Resources Department or the Authority that may
be communicated from time to time by the Management. After
receipt of such application Human Resources authorized
Representative or official/s shall look into the matter of
grievances and issue appropriate order or directives.
27
Employees shall recognize this to be the exclusively domain of
the Management.
52.7 Certificate on Discontinuation of Service
Every employee shall be entitled to ask a service certificate at
the time of his/her dismissal, discontinuation, discharge or
retirement from the service of the Company.
54. Interpretation
The Labour Act 2074, Labour Rules 2075, Trade Union Act 2049 and Rules
and other existing laws of the land shall prevail on any matter which is not
covered by these By-laws.
ENDING REMARKS:
The Management of SHL Management Services (KTM) Pvt. Ltd. thanks you for taking
the time to thoroughly read our Employee Handbook. We expect everyone to abide and
follow the policies as set forth and described.
28
Approved By:
Director
Director
Director
29
APPENDIX – I
This Appendix is related to clause 4 of these Rules.
30
Explanation:
31
APPENDIX - II
(Relating to clause 5)
Name:
Date of Birth:
Permanent Address:
Nationality:
Educational Qualification
32
Training
Employee Health
33
Family data
List of dependents (one set of dependent parents, spouse and two children of the
employee up to the age of 18)
Yes/No
If yes, please give details of his/her name of the organization, designation, date of
appointment and nature of work handled?
Name of Children
34
Do you have any sole-proprietorship, partnership business or are you a shareholder in
any company?
Yes / No
Are you a beneficiary or indirectly in any business venture in addition to the above? if
so, please give details.
Do you have any business dealing with this Company or its associate companies?
Yes/No
If yes, please give details of such interest for the approval of the Management.
Do your immediate family members have any business dealing with this Company or its
associate Companies?
(Immediate family members mean parents of the employee and his/her spouse or
children)
Yes/No
If yes, please give details of such interest for the approval of the Management.
If during the course of employment with the Company, the employee intends to enter into
any such business arrangement, it will be the employee's duty to inform the Management
in writing about such arrangement and obtain the prior approval/permission of the
Management.
35
I declare the above to be true to the best of my knowledge and information.
_________________________
Signature of Employee
Name:
Date:
36