PROJECT CLAID (Contextualized and Localized Activities Intended for Distance Learning)

Name: ____________________________Date:____________Score:__________

TECHNICAL-AND-LIVELIHOOD-EDUCATION
FOOD AND BEVERAGE SERVICES – G9
Quarter 4 – Week 3
Competency: Present and Serve Food and Beverage
Orders to Guests
Lesson: Room service steps

Objective/s:
A. Complete the script of room service
B. Arrange the room service steps.
C. Adapt to the needs of the guests.

Concept:
Every business has a set of procedures and guidelines
whether it be written or verbal to make the day-to-day
operations flow smoothly. With hotels, despite the fact that
every establishments are different and has their set of rules or
policies, there is a basic blueprint for the steps of service.
In this activity sheet, you will learn about the sequence
of room service upone entering the guest’s room.

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Q4 Week No.4 Competency Code: TLE_HEFBS912RS-IVc-3
Competency: Present and Serve Food and Beverage Orders to Guests
 ACTIVITY NO.1

“ARRANGE IT, PLEASE!”

Directions: Arrange the following room service step to form the correct room
service sequence. Write A for the first part of table service, B for the next, and so
on.

The Sequence of Room Service

1. Greet guest warmly

2. Announce yourself (room service~)
3. Ask if you may enter in the room
4. Ask where to set up order
5. Service of the dinner according to the guest needs
6. Knock the door lightly
7. Offer additional assistance
8. Inform guest about pick-up
9. Wish guests an enjoyable meal
10. Thank the guest
11. Use Mr./Ms. ideally followed by the guest’s name
12. Offer to pour beverage (bottle beverage)

ACTIVITY NO.2

“FILL IN THE BLANKS”

Directions: Fill in the blanks with the words that best fit in the room service
conversation.
1. Knock the door 3 times and say : ,”Room Service!” ”Good morning Madam/Sir,
this is your order. May I _________?
A. Leave it here?
B. Go now?
C. Come in?
D. None of the above
2. “Where should I _______ the tray Mr./Mrs./Miss. XXX” or “Sir/Madam?”
A. Leave
B. Place
C. Store
D. Any of the above

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Q4 Week No.4 Competency Code: TLE_HEFBS912RS-IVc-3
Competency: Present and Serve Food and Beverage Orders to Guests
3. Do you want me to set up the table Sir, or ___________________?
A. Leave it as it is
B. Decorate the table
C. Eat with you
D. None of the above
4. “This is your American breakfast, a glass of orange juice, and this is your bill.”
Why do we have to say this?
A. To show off to the guest
B. To present the food to the guest
C. To check is something is missing
D. All of the above
5. “What time do you want me to come back to pick up the __________?”
A. Plates and tray
B. Leftover food
C. Soiled dishes
D. Any of the above

ACTIVITY NO.3

“TRUE OR FALSE”

Directions: Write TRUE if the statement is TRUE, Write FALSE if the statement if
FALSE.
1. Every order should include a glass of ice water or bottled water.
2. All trays should be preset with a rollup, salt & pepper, and a flower.
3. It is alright not to deliver within the quoted time or the meal. The guest will
understand.
4. Once inside the room, present the food to the guest by removing each lid and
describing the item.
5. Pour the beverages for the guest inside the room, not before.
6. Balance the tray on your palm or fingertips at shoulder height.
7. No need to dentify yourself by saying “Room Service”.
8. Always leave the door open after entering a guest room.
9. Ask where the guest wants the meal to be served.
10. For breakfast service, some guests want their breakfast in bed or at the bed
side. For lunch and dinner service, the sitting area is usually used.

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Q4 Week No.4 Competency Code: TLE_HEFBS912RS-IVc-3
Competency: Present and Serve Food and Beverage Orders to Guests
Reflection

I have learned that…

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I have realized that …

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I will apply…
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Q4 Week No.4 Competency Code: TLE_HEFBS912RS-IVc-3
Competency: Present and Serve Food and Beverage Orders to Guests
Competency: Present and Serve Food and Beverage Orders to Guests
Q4 Week No.4 Competency Code: TLE_HEFBS912RS-IVc-3
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and-b-service-sop/225-deliver-order.html
https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/f-
https://www.slideshare.net/ampta/sequence-of-room-service
Online:
Reference
Activity 1: “ARRANGE IT”
1. Knock the door lightly
2. Announce yourself (room service~)
3. Greet guest warmly
4. Use Sir/Ma’am ideally followed by the guest’s name
5. Ask if you may enter in the room
6. Ask where to set up order
7. Offer to pour beverage (bottle beverage)
8. Service of the dinner according to the guest needs
9. Offer additional assistance
10. Inform guest about pick-up
11. Wish guests an enjoyable meal
12. Thank the guest
Activity 2: “CHOOSE THE CORRECT ANSWER”
1. C
2. B
3. A
4. B
5. D
Activity 3: “TRUE OR FALSE” ANSWER
1. True
2. True
3. False
4. True
5. True
6. True
7. False
8. True
9. True
10. True
Reflection
ANSWER MAY VARY
Key to Correction
 Prepared by:

MICHELLE L. ESPADILLA
Highway Hills Integrated School
SDO Mandaluyong

Editors:

MICHELLE L. ESPADILLA ___________________ NORIETTA R. UBALDO

Content Language Layout

Approved:

MARIFE V. ARIAS, Ed.D

PSDS/EPS in Charge

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Q4 Week No.4 Competency Code: TLE_HEFBS912RS-IVc-3
Competency: Present and Serve Food and Beverage Orders to Guests