Sewwandi Wijemanne

No: 1058A, Pothuarawa Road, Malabe

sewwandi@ymail.com │ +94 77 044 8667
linkedin.com/in/sewwandi-wijemanne-29540762/
Date of Birth: 05th September 1990

WORK EXPERIENCE

Taru Villas (pvt) Ltd Colombo. LK

Assistant Manager Sales & Reservations October 2016 – Present

 Liaising with central reservations to effectively communicate new rate plans and promotions for the six properties
within the Taru Villas collection.
 Collaborating with travel agents, the revenue manager, and the Chef Officer of the company.
 Assisting the sales team in setting their rates and effectively managing the team.
 Maintaining the in-house reservations systems.
 Forecasting revenue streams to ensure accurate financial planning.
 Maximizing occupancy and average daily rate (ADR) of the company through creative and selective selling techniques
to meet monthly targets.
 Promoting goodwill by maintaining a courteous, friendly, and helpful attitude towards guests, managers, and fellow
employees.
 These responsibilities will contribute to the overall success of the revenue management function and enhance the
profitability of the Taru Villas collection.

Galle Fort Hotel Galle. LK

Front Office & Reservations Executive March 2015 – October 2016

 Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and
revenues.
 Assisting the front office team with departmental planning, development, and execution.
 Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
 Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized
and budgeted.
 Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee
performance in absence of Front Office Manager.
 Maintain complete knowledge of all front office department policies/service procedures.
 Provide training, development, professional discipline, and positive support for all department employees to ensure
qualitative standards and growth, depth and development.

Sri Lanka institute of Advanced Technological Education Galle. LK

Housekeeping visiting Lecturer (Part-time) January – August 2014

 Preparing and delivering lectures, tutorials & particle knowledge to students in related to the housekeeping department.
 Acquire basic knowledge and skills necessary for different tasks related to housekeeping department and aspects of
house.
Citrus Hotel Hikkaduwa. LK
Front Office Executive March 2013 – March 2015

 Responsible to the Front Office Manager for check -in & out the hotel guests, assisting our guest efficiently,
courteously and professionally in all Front Office related functions, and to maintain a high standard of service and
hospitality at all times.
 Coordinates between the rooms & guest services department and sales department and reservations
 Maintain complete knowledge of all front office department policies/service procedures.
 Provide training, development, professional discipline, and positive support for all department employees to
ensure qualitative standards and growth, depth and development.
 Responsible for improving customer retention through programs and service provided to the customer.
 Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
 Continually maintain a working knowledge of all company products, services, and promotions.
 Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.

Induruwa Beach Hotel Induruwa. LK

Front Office Supervisor May 2011 – January 2013

 Setting goals for performance and deadlines in ways that comply with company's plans and vision.
 Organizing workflow and ensuring that employees understand their duties or delegated tasks.
 Monitoring employee productivity and providing constructive feedback and coaching.

The Fortress Resort Koggala. LK

Star Service Coordinator September 2010 – April 2011

 Coordinating with other departments to ensure all paperwork is processed correctly and on time.
 Answering incoming calls from clients who have questions about the company’s products or services.
 Recording information about customer accounts and transactions in an electronic database or paper files.

Industrial training

Koggala Beach Hotel Koggala. LK

Trainee Housekeeping attendant January – July 2010

Tangerine Beach Hotel Kalutara. LK

Trainee Receptionist July 2009 – January 2010

Amangalla Galle. LK
Trainee Receptionist December 2008 – March 2009
 EDUCATION
University of Colombo Colombo. LK

Maters in Tourism Economics and Hotel Management

No: 2023/MTEHM/21 | English Medium September 2023 – up to date

Postgraduate Diploma at Tourism Economics and Hotel Management

(PgDTEHM) 2021/22 September 2021 – April 2023
No: 2021/PgDTEHM/21 | English Medium

Principle subjects:

01st Semester
 Tourism Operation for Destination Development B
 Tourism Marketing and Destination Promotion B
 Hotel & Resort Operations and Consumer Service Development A
 Human Resource Management for Tourism Development B

02nd Semester

 Applications of GIS, Information Technology and E-Tourism A

 Tourism Economics and Practical Applications B
 Statistical and Financial Analysis for Hotel Management C
 Tourism Planning and Development Administration B
 Extended Essay B
Analyzing the customer perception on new demand trends towards boutique villas in Sri Lanka

Sri Lanka Institute of Tourism and Hotel Management Colombo. LK

Management Diploma in Accommodation Operations / Hotel & Catering Management

Par with NVQ level 6 | English Medium August 2008 – December 2012

 Advanced Level Accommodation Operations - Batch 328

 Intermediate Level Front Office Operations - Batch 228 January – December 2012
o Academics : Merit Pass (70.33%)
o Principle subjects: Front Office Theory | Principles of Management |
Sales & Marketing | Law & Legislation | Financial Management | Tourism |
English Language | Environmental Studies | Maintenance | Computer Studies

 Certificate Level course in Hotel Housekeeping - Batch 007 January - June 2009
o Academics : Merit Pass (71.10%)
o Principle subjects: Housekeeping Theory | Housekeeping Particles |
English Language | Health & Safety | German Language

 Certificate Level course in Hotel Reception - Batch 006 July – November 2008
o Academics : Merit Pass (55.40%)
o Principle subjects: Reception Theory | Sri Lanka Studies | English Language |
Service Quality | Introduction to Hospitality | English Speech | German Language

Southlands College Galle. LK

General Certificate in Education, Ordinary Level January 1996 - December 2000
No: 71172548 English Medium
  Principle subjects: English (A) | Language & Literature (B) | Buddhism (B) | Health Science (B) |
English Literature (C)| Mathematics (C)| Commerce (C) | Development Studies (S) | Science (S)

LEARDERSHIPS & INTERESTS

 Licentiate member of Ceylon Hotel School Graduates Association (CHSGA)
 Assistant Secretary of the Sports & Welfare Association at SLITHM in 2009 (007 Batch)
 Secretary of the Sports & Welfare Association at SLITHM in 2008 (006 Batch)
 Achieved All Island Inter School Chess Championship in 2005,2006 & 2007
 Member of the School Junior Achievement Company

REFERENCES
Prof (Dr) D.A.C Suranga Silva
Professor in Tourism Economics, University of Colombo; (THERAA);
A Lead-Trainer of Global Sustainable Tourism Council (GSTC).
Tel: +94 77 351 8500
E mail: drsuranga@econ.cmb.ac.lk

Mr. Oshan Wijesekara

Resident Manager
Taru Villas – Taru (pvt) Ltd
Tel: +94 77 071 5054
E mail: oshanwijesekara86@gmail.com