Unit 4 : Global markets (Letter confirming an oder)

Greeting

 “Dear Ms Liang,”

Opening

 “ORDER CONFIRMATION”
 “We are pleased to confirm that we have received your order number … for
…units of our …..”

Order Details

 “The unit price is €…. As agreed …., we discussed a discount ….% on

orders over …. units. You will pleased to know that this is included in the
final price of €….”

Delivery Details

 “The goods will be delivered to Unit ….. on the ….th of …..”

Payment Terms

 “Payment terms are …. days after the date of the invoice.”

Enclosures

 “We are enclosing our full terms and conditions for your records.”

Ending

“We value your business and hope to keep working together. If you have any
questions, feel free to reach out to us at any time.”

Closing

 “Yours sincerely,”

Unit 7: Customer service (External ‘thank you’ email)

Beginning

 Dear […],
Detail

 I am writing to express my gratitude for […]. Your assistance with […] was
invaluable and […]

Closing

 Thank you once again for […]. I look forward to our continued
collaboration.

Best regards, [Your Name]

Unit 8: Communication (Short report)

Introduction

 Dear […],
 I am writing to share a brief report on […].

Findings

 Our team has found that […]. Additionally, we observed that […] and […].

Recommendations

 Based on our findings, we recommend […]. We also suggest considering

[…] to improve […].

I hope this report provides useful insights. Please feel free to reach out if you have
any questions or need further clarification.

Best regards, [Your Name]