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EMCInstallation Guide
EMCInstallation Guide
Instructions
1. Dependent on the data center your hotel is hosted you will need to download the most up to date
installation package. If you are unsure of which data center you are hosted please review our Simphony
Cloud Hotel List.
Based on the data center your hotel is hosted, select the correct link to download the EMC installation package:
2. Download and run the package. You may be asked to enter administrator credentials in this step.
• Users with Marriott PC’s: Marriott managed users’ installation requires ‘Elevate’ or comparable
administrator account privileges to install this package. The Marriott Service Desk can provide the
Elevate password to users upon request. Contact the Service Desk at 240-632-6000 Options 4 -> 1 ->
2
• Users with Franchisee PC’s: Contact your company’s local IT administrator if access rights are
required to install software on the PC.
• Users with Personal PC’s: Enter your personal admin password if prompted, otherwise installation
should proceed without prompting for credentials.
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Job Aid - EMC Installation Guide GPOS on MGS
4. Select ‘Next’. The Setup Wizard will automatically install EMC at the below file path-
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Job Aid - EMC Installation Guide GPOS on MGS
11. Confirm the “Simphony (EMC)” application icon is displayed on your desktop
12. Double-click the “EMC” icon - the EMC splash screen will appear
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13. The EMC login screen will appear. Enter the correct server address based on the data center your hotel is
hosted
*NOTE: The “Can’t Sign In” link is not currently operable and will not process any
password resets.
• If you have forgotten your password or your login has been locked out you may visit
the GPOS Self Service Password Reset Portal to reset your EMC password.
• For all other GPOS access issues open a ServiceNow Incident with GPOS Support
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14. The first time you login or if there has been an enterprise update you may get a message that EMC has been
updated to the latest version.
• Click on the X on the top right-hand corner and relaunch EMC from your desktop shortcut. If the
message continues after relaunching, repeat the relaunch of EMC and login as normal.
15. Click “OK” if the following message appears after logging in.
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***The high-resolution settings of some computers may make the text in EMC illegible, and
cut off navigation bars needed to scroll through records. The following instructions will
outline the steps required to change EMC application display scale settings.
• Windows C: > Program Files > Micros EMC Client > EMC Client > EMC.exe.config
• Windows C: > Oracle Hospitality > EMC > EMC Client > EMC.exe.config
• Windows C: > Users > your username > Documents > EMC Client > EMC.exe.config
*Right-click directly on the icon to pull up the correct short-cut tool bar
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==End Procedure==
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