Edward S.

Self SUMMARY

United States Marine Corps Veteran with 5 years of Honorable Service, holding a current SSBI
Top Secret Clearance with CI Scope Poly. Proven experience as a Team Lead Service Center
eself1026@gmail.com Operator with 3+ years of logistical support & management, demonstrating a keen ability to
drive successful projects and lead teams effectively.
(920) 664-4276
Denver, CO
EXPERIENCE

EDUCATION DENOVO SOLUTIONS, LLC (AURORA, CO)

ARIZONA STATE UNIVERSITY
Tempe, AZ (Jan 2023 - May 2024)
 Bachelor of Arts - Org.
Leadership (Project
Management) (4.0 GPA)
STAFF NCO ACADEMY
Fort Gordon, GA (Oct 2020)
 Corporals Course -
Leadership Seminar
DEFENSE LANGUAGE INSTITUTE
FOREIGN LANGUAGE CENTER
Monterey, CA (Nov 2016 - Mar 2018)
 Associate of Arts - Language
Studies
CERTIFICATIONS
Certified SAFe® 6 Scrum Master
(July 2023)
Certified SAFe® 6 Agilist
(May 2023)
\\
Scrum Master (Jul 2022 - Present)
 Lead cross-functional teams in SAFe Agile methodologies and Agile Project Management.
 Utilize Jira Software and Jira ServiceDesk for effective story and epic creation, backlog
grooming, and project tracking.
 Conduct Scrum Stand-ups and actively collaborate with other Scrum Masters in weekly
Scrum of Scrum meetings.
 Coordinate with Release Train Engineer, Product Owners, & other Scrum Masters to
ensure streamlined workflow.
Team Lead TS/SCI Service Center Operator (Jan 2022 - Present)
 Quickly promoted within one year based on exceptional leadership qualities.
 Manage 24/7/365 Help Desk team operations, ensuring customer satisfaction across the
globe.
 Oversee the logistical management of 8,000+ serialized hardware systems & their repairs.
 Provide inventory management for 700+ separate hardware devices at multiple customer
sites.
 Contributed to the development and implementation of an employee engagement and
retention plan.
 Supervise all operators, ensuring consistent adherence to procedures.
 Regularly schedule meetings with customers & engineers to ensure logistical needs are
met.
TS/SCI Service Center Operator (Apr 2021 - Jan 2022)
 24/7/365 Help Desk operations supporting government contracts.
 Collaborated directly with DELL and Raytheon Tier 2 for customer support.
 Highly proficient in ServiceNow (ITSM) and Microsoft Office Suite (Outlook, Excel,
PowerPoint, Word, & SharePoint)
 Experienced in ordering parts and coordinating logistical documentation for: DELL, SGI,
HPE, Hitachi, DDN, NetApp, Spectra Logic, & Brocade.

SKILLS UNITED STATES MARINE CORPS

United States Marine (Apr 2016 - Apr 2021)
Inventory Management
 Held multiple first line leadership positions within USMC to coordinate between
Logistics employees and upper-level management ensuring smooth day-to-day operations.
 Led groups ranging between 5 to 40 personnel.
Leadership
 Provided weekly briefings to upper-level management detailing avenues of approach on
Willingness to Learn how to improve personnel and group productivity output.
Conflict Resolution
NSA/CSS GEORGIA (FT. GORDON, GA)
Intelligence Reporter (May 2019 - Feb 2021)
 Trained and provided instruction to joint personnel on reporting requirements.
CASE NUMBER  Formatted, analyzed, and disseminated serialized reports to high level customers.
 Sanitized and provided near real-time serialized reports and post-mission reports.
(RES-2020-07489)
 Provided near real-time threat warnings and indications in support of national and
tactical missions.
Cryptologic Language Analyst (Dec 2018 - Feb 2021)
 Trained and mentored junior linguists on processing/exploitation strategies to include
mission prioritization and utilization of tools and software suites available.
 Directed national and tactical mission fulfillment requirements and assignments.
 Configured and prioritized ISR assets to fulfill national and tactical SIGINT mission
requirements.
  Coordinated with overhead intelligence operations Mission Managers and Subject Matter
Experts to find and exploit high value targets.