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69.
P3
b
(LO3
of
unit
4)
Demonstrate
the
correct
procedure
for
embarkation/
disembarkation
of
any
one
of
the
special
handling
pax
along
with
related
documents.
21.
•Check
the
Face
by
asking
the
victim
to
smile.
If
one
side
of
his
face
sags,
he
may
be
having
a
stroke.
•Ask
the
victim
to
raise
both
of
his
Arms.
If
one
arm
begins
to
droop
down
to
the
body's
side,
the
victim
may
be
having
a
stroke.
•Listen
to
the
victim's
Speech.
He
may
be
having
a
stroke
if
his
speech
is
slurred
or
unintelligible.
•Check
to
make
sure
the
victim
is
breathing;
if
they
are
not,
begin
CPR.
If
you
do
not
know
CPR,
push
on
the
victim’s
chest
at
least
100
times
per
minute.
The
victim’s
chest
should
be
compressed
by
at
least
two
inches
every
time
you
press
down.
•If
the
person
is
vomiting,
position
him
on
his
side
with
his
arm
under
his
head
so
that
he
doesn’t
choke
•If
the
victim’s
symptoms
subside
and
he
appears
to
be
back
to
normal,
do
not
allow
him
to
resume
any
normal
activity.
Keep
him
comfortable
in
a
prone
position
until
help
arrives.
He
may
have
123.
Date
:
12th
February,
2012
Airline
:
Congo
Government
Aircraft
:
Gulfstream
IV
Location
:
Bukavu,
Congo
Fatalities
:
3:6
65.
•
The
primary
functions
of
a
crew
–
Safety
–
Service
–
Uniforms
and
presentation
•
Safety
Responsibilities
–
The
majority
of
a
flight
attendant's
duties
are
safety
related.
–
Prior
to
each
flight,
the
crew
have
to
check
all
the
equipment‟s
working
properly,
–
The
flight
can
not
go
even
if
any
one
equipment
is
not
working
properly,
–
The
crew
demonstrates
use
of
the
equipment‟s
in
any
emergency
to
the
passengers.
5.
4.
Pankaj
runs
with
his
dog
on
Sundays.
Ans:
Pankaj
runs
with
whom
on
Sundays?
5.
My
rabbit
has
a
small
cage
in
the
garden.
Ans:
Who
has
a
small
cage
in
the
garden?
6.
They
go
to
work
by
bus.
Ans:
How
do
they
go
to
work?
7.
David
likes
cats
because
they
are
nice.
Ans:
Why
does
David
like
cats?
8.
Jenny
isn’t
sleeping
late
today.
Ans:
Who
isn’t
sleeping
late
today?
9.
We
are
going
to
the
cinema.
Ans:
Where
are
we
going?
10.
I’m
leaving
now.
Ans:
When
are
you
leaving?
19.
Q2.
Classify
Grooming?
(Pass)
Grooming
classification
has
two
aspects:
-
I.
META
PHYSICAL
Meta
physical
grooming
consists
of
projecting
certain
attributes
of
one’s
personality.
One
must
appear
poised,
elegant,
confident
and
easy
going.
II.
PHYSICAL
Physical
grooming
consists
of
your
appearance,
which
is
categorised
by
the
quality
of
your
skin,
hair,
personal
hygiene
and
sense
of
dressing,
makeup,
etiquette
etc.
Q3.
What
are
the
qualities
required
for
working
in
the
Aviation,
Hospitality,
Travel
&
Customer
service
Industries?
(Pass)
A.
Effective
Communication
Skills.
B.
Aviation.
C.
Grooming.
D.
Personality
Development.
E.
Travel
Management
with
Computerized
Reservation
Systems.
F.
Hospitality
with
Computerized
Reservation
Systems.
G.
Swimming.
H.
Interviewing
Skills.
Q4.
Name
the
Layers
of
the
Skin?
(Pass)
The
epidermis,
the
outermost
layer
of
skin,
provides
a
waterproof
barrier
and
creates
our
skin
tone.
The
dermis,
beneath
the
epidermis,
contains
tough
connective
tissue,
hair
follicles,
and
sweat
glands.
The
deeper
subcutaneous
tissue
(hypodermis)
is
made
of
fat
and
connective
tissue.
Q5.
Name
different
types
of
skin?
(Pass)
There
are
five
types
of
healthy
skin:
1.
Normal.
2.
Oily.
3.
Dry.
4.
Sensitive.
5.
Combination
(both
oily
and
dry
skin).
18.
Q2.
Classify
Grooming?
(Pass)
Grooming
classification
has
two
aspects:
-
I.
META
PHYSICAL
Meta
physical
grooming
consists
of
projecting
certain
attributes
of
one’s
personality.
One
must
appear
poised,
elegant,
confident
and
easy
going.
II.
PHYSICAL
Physical
grooming
consists
of
your
appearance,
which
is
categorised
by
the
quality
of
your
skin,
hair,
personal
hygiene
and
sense
of
dressing,
makeup,
etiquette
etc.
Q3.
What
are
the
qualities
required
for
working
in
the
Aviation,
Hospitality,
Travel
&
Customer
service
Industries?
(Pass)
A.
Effective
Communication
Skills.
B.
Aviation.
C.
Grooming.
D.
Personality
Development.
E.
Travel
Management
with
Computerized
Reservation
Systems.
F.
Hospitality
with
Computerized
Reservation
Systems.
G.
Swimming.
H.
Interviewing
Skills.
Q4.
Name
the
Layers
of
the
Skin?
(Pass)
The
epidermis,
the
outermost
layer
of
skin,
provides
a
waterproof
barrier
and
creates
our
skin
tone.
The
dermis,
beneath
the
epidermis,
contains
tough
connective
tissue,
hair
follicles,
and
sweat
glands.
The
deeper
subcutaneous
tissue
(hypodermis)
is
made
of
fat
and
connective
tissue.
Q5.
Name
different
types
of
skin?
(Pass)
There
are
five
types
of
healthy
skin:
1.
Normal.
2.
Oily.
3.
Dry.
4.
Sensitive.
5.
Combination
(both
oily
and
dry
skin).
50.
Guidelines:
Students
to
attempt
the
below
questions
for
getting
PASS/
MERIT/
DISTINCTION
13.Write
your
responses
in
the
space
provided
below
the
questions
14.Review
your
answers
before
submitting
the
Assignment
TIMELINE:
You
can
take
upto
One
week
to
submit
the
Assignments
Question
1.
With
the
help
of
a
comparison
chart
and
pictures
exhibit
how
different
outlets
(any
2outlets)
meet
the
needs
of
different
types
of
guests.
Present
your
findings
in
a
documentnotexceeding
10-
15sentences.Youcan
getthe
requiredinformation
online.
(PASS)
Ans:
BAR
A
bar,
also
known
as
a
saloon
or
a
tavern
or
sometimes
as
a
pub
or
club,
is
a
retail
business
establishmentthatserves
alcoholic
beverages,
such
as
beer,
wine,
liquor,
cocktails,
and
other
beverages
such
as
mineral
water
and
soft
drinks.
Bars
often
also
sell
snack
foods,
such
as
potato
chips
or
peanuts,
for
consumption
on
their
premises.Sometypes
of
bars,suchaspubs,mayalso
servefood
froma
restaurantmenu.
MENU
Wide
menu
of
soft
drinks,
alcoholic
beverages,
and
light
snacks.
AMBIENCE
Informal,
relaxed
atmosphere,
energetic
music,
colorful
flashy
lights.
SERVICE
Push-
low
seating,
speedy
service
of
cocktails,
mocktails,
and
snacks.
29.
Ques
7.
What
are
the
Time
wasters
and
how
to
overcome
them?
(PASS)
Ans:
Time
wasters
are
social
media
like
WhatsApp,
Facebook,
Instagram
etc.
watch
television,
video
games.
It
is
a
said
to
watch
TV
only
half
an
hour
on
a
day
not
whole
day.
One
should
use
it
in
limited
time
only
for
refreshing
not
for
hours.
Ques8.During
your
class
Activity
how
you
manage
your
time,
What
Sort
of
Typical
barriers
you
face
and
how
you
overcome
them.
(PASS)
Ans:
During
my
class
activities
I
short
list
the
project
makes
perfect
time
table
bring
out
important
materials
like
pen,
notebook
and
smartphone.
My
smartphone
with
good
internet
connection
open
zoom
application
joins
the
class
and
not
talking
with
our
friends
and
listen
to
the
carefully.
Ques9.
Define
Leadership.
(PASS)
Ans:
Leadership
is
the
ability
of
an
individual
or
a
group
of
individuals
to
influence
and
guide
followers
or
other
members
of
an
organisation.
Leadership
captures
the
essentials
of
being
able
and
prepared
to
inspire
others.
Effective
leadership
is
based
upon
ideas
both
original
and
borrowed
that
are
effectively
communicated
to
others
in
a
way
that
engages
them
enough
to
act
as
the
leader
wants
them
to
act.
Ques10.What
are
the
7
functions
of
Leadership?
(PASS)
Ans:
Seven
functional
of
leadership
are:
1-
Priority
on
needs.
2-
Motivation.
3-
Organizing.
4-
Flexible
leadership
role.
5-
Controlling.
6-
Guidance.
7-
Result
oriented.
Ques11.What
are
the
qualities
of
Leadership?
(PASS)
Ans:
Qualities
of
leadership
are:
1-
Integrity.
2-
Communication.
3-
Empathy.
52.
Ans:
1.
Flow
chart
of
a
flight
kitchen
Flow
chart
of
a
flight
kitchen
Food
Reception
Cold
Storage
Dry
Storage
Food
Preparation
including
thawing
Hot
kitchen
Blast
Chillers
Chilled
Storage
Hot
Kitchen
Assembly
Tray
Assembly
Chilled
Storage
Hot
Kitchen
Assembly
Tray
Assembly
Chilled
Storage
Dispatch
Loading
Aircraft
Flow
Chart
of
a
flight
kitchen
The
Schedule
of
Meal
plan
in
flight
Hot
Breakfast:
Between
6.30am
to
10.am
Hot
Snack:
Between
10:00am
To
12
pm
Hot
Lunch:
Between
12:pm
to
2:
30.pm
Hot
Tea:
Between
3:00am
To
7:00pm
Hot
Dinner:
Between
7:00pm
To
10:30pm.
Flight
Kitchen
Operation
1.
Flight
kitchen
production
is
a
typical
form
of
mass
catering,
but
has
some
unique
features
distinct
from
food
preparation
in
restaurants
and
hotels.
2.
The
time
difference
between
food
production
in
the
flight
kitchen
and
finally
serving
it
on
board
an
aircraft
with
limited
kitchen
facilities
makes
flight
catering
a
high-
risk
food
preparation
operation.
3.
The
complexity
of
the
production
procedures
in
the
flight
kitchen
also
increases
with
type
of
food
preparation.
4.
Major
factors
affecting
the
hygienic
quality
of
the
food
are
the
size
of
the
operation,
the
complexity
of
the
in-
flight
service,
the
number
of
airlines
catered
for,
the
number
of
flights
serviced
during
the
day
and
the
duration
-
of
the
flights
to
be
served.
Question
4.
Demonstrate
your
knowledge
of
the
service
standards
for
any
one
alcoholic
beverage
and
one
non-
alcoholic
beverage
by
mentioning
the
name
of
the
correct
glass
ware
in
which
it
should
be
served
and
writing
down
stepwise
the
right
method
of
serving
these
beverages
along
with
accompaniments
and
garnishes.
(PASS)
Ans:
1.
ALCOHOLIC
BEVERAGES
WHISKY
35.
May
look
physically
fit
but
unable
to
look
after
themselves
independently.
Acceptance
of
Mentally
challenged
Passengers:
Mentally
challenged
passenger
are
not
accepted
without
a
suitable
attendant.
The
trained
attendant
must
carry
the
treating
physician’s
certificate
along
with
a
prescription
for
an
inject
able
sedative
medicine,
which
may
be
required
to
be
administered
by
the
attendant,
prior
to
commencement
of
travel
or
as
may
be
required
en-
route.
The
attendant
must
be
briefed
that
no
Cabin
Crew
will
be
specially
assigned
to
look
after
the
mentally
retarded
passenger.
Mentally
Challenged
Pax
Boarded
first
Deplaned
last
May
be
accompanied
by
their
relatives,
doctor
or
nurse
Seated
close
to
the
toilet
Diet
should
be
checked
Download
Now
11.
ECS-
LO-
4
Guidelines:
Students
to
attempt
the
below
questions
for
getting
PASS/
MERIT/
DISTINCTION
1.
Write
your
responses
in
the
space
provided
below
the
questions
2.
Review
your
answers
before
submitting
the
Assignment
TIMELINE:
You
can
take
upto
2
hrs
to
submit
this
Assignment
Session
30
Total
Marks:
50
Time:
2
hrs
A.
Read
the
text
carefully
and
answer
the
questions
on
the
text.
(4
marks)
The
hotel
has
10
Standard,
8
Deluxe,
6
Family
rooms
and
10
Cottages.
The
Rooms
have
hot
and
cold
showers
and
private
balconies.
Room
service
and
laundry
facilities
are
also
available.
All
rooms
except
Cottages
offer
air
conditioning.
Each
room
is
equipped
with
two
single
beds,
Family
rooms
have
4
single
beds.
All
rooms
(except
for
Cottages)
have
televisions.
If
you
desire
to
make
a
reservation
or
request
for
more
information
you
need
to
complete
the
form.
Our
travel
staff
will
be
prompt
in
responding
to
any
request
within
one
working
day.
The
hotel
staff
there
to
help
you.
An
approval
of
your
booking
will
be
sent
to
you
via
e-
mail
(and
fax
if
required).
If
for
any
reason
you
wish
to
cancel
your
booking,
it
would
be
in
your
benefit
if
you
do
so
as
early
as
possible
by
e-
mailing
our
travel
staff.
Answer
the
questions
given
below:
Tick
mark
the
correct
option
1.
Showers
a.
There
are
no
showers
in
the
Cottages.
√
b.
There
is
a
shower
in
every
room.
c.
Only
the
Cottages
have
showers.
I
confirm
that
the
work
submitted
for
this
assignment
is
my
own.
Learner
name,
Reference
id
Raghu
Roy
FIAT/
KOL/
20-
21/
636
Date
17th,
June,2021
Batch
code
N1
119.
Date
:
20th
April,
2012
Airline
:
Bhoja
Air
Aircraft
:
Boeing
737-
236
Location
:
Islamabad,
Pakistan
Fatalities
:
127:127
32.
Ques16.Define
Four
Life
Stroke
Position
and
its
impact
while
Working
in
Team.
(PASS)
Ans:
The
four
life
stoke
position
are
as
follows.
1-
I
am
ok,
you
are
ok.
2-
I
am
ok,
you
are
not
ok.
3-
I
am
not
ok,
you
are
ok.
4-
I
am
not
ok,
you
are
not
ok.
While
working
in
a
team,
these
four
positions
can
be
highly
important
because
if
a
person
is
not
satisfied,
like
that
from
groups
2,
3
and
4,
it
can
impact
a
job
and
that
can
be
detrimental
for
a
team.
If
there
are
more
people
from
the
group
1,
a
job
can
be
completed
more
effectively
and
as
per
desired.
Ques:1.
Why
is
the
open
self-
personality
important?
How
do
you
become
an
open
self-
personality?
(MERIT)
Ans:
Open
self
is
important
because
it
empowers
you
to
confidently
have
trust
and
faith
in
your
capabilities
and
abilities
to
handle
any
situation,
see
and
opportunity
and
challenge
around
every
corner,
progress
and
grow
with
the
times,
mature
into
a
strong
person,
reliable,
responsible,
dependable
and
self-
assured.
Become
and
open
self-
personality
–
1:
-
Be
honest
2:
-
Don’t
wall
off
important
aspects
of
yourself.
3:
-
Let
people
know
what
you
think.
4:
-
Practice
self-
disclosure
more
often.
5:
-
Let
yourself
be
vulnerable.
Ques2:
Name
one
external
and
internal
motivational
factor
which
motivates
you
towards
achieving
your
goal.
Justify
your
answer.
(MERIT)
Ans:
motivation
is
a
highly
agreeable
quality.
we
can
compare
motivation
to
fuel.
As
fuel
gives
energy
to
a
rocket
to
move
through
space
to
its
destinations
in
deep
space,
similarly,
motivation
gives
mental
and
physical
energy
to
people
to
reach
their
goals.
Success
in
any
field
is
impossible
without
motivation.
a.
Internal
motivation:
-
the
force
that
leadsyouto
achieve
agoal
because
of
personal
satisfactionordesire.Suchas
-
Participatinginacompetition:-
Participatinginacompetitioninternallymotivatesme
asitbringsoutthe
bestinme
and
alsomakesme
feel
happyinternally.
b.
External
motivation:
-
the
drivingforce
thattriggersyouin
achievingyourgoal.Suchas
-
A
simple
smile
andencouragement:
-
A
simple
smileandencouragementfrommyparents,eldersandteachers
externallymotivatesme
toachieve
mygoal
andgive
mybest.
36.
Ques2.List
5
areas
in
which
you
hold
negative
attitudes.
How
can
you
change
these
to
positive
attitudes?
(DISTINCTION)
Ans:
I
possess
negative
attitudes
in
the
below
five
areas
and
also
have
listed
out
the
respective
ways
which
I
follow
to
change
them
into
positive
ones.
1.
Lack
of
interest
in
studies:
Pay
proper
attention
while
teachers
take
class.
2.
Overeating
(Eat
huge
amount
of
oily
and
deep-
fried
foods):
Do
regular
exercise.
3.
Saying
lies:
Control
mind
and
practice
saying
truth
always
in
each
situation.
4.
Emotional
(Get
short
tempered
quickly):
Perform
meditation.
5.
Playing
mobile
games:
Divert
my
mind
and
spend
time
in
outdoor
games.
Ques3.How
can
you
motivate
people?
Give
example.
(DISTINCTION)
Ans:
-
I
can
motivate
people
by
telling
them
to:
a.
Invest.
b.
Teach.
c.
Define.
d.
Do
favours
in
advance.
e.
Communicate.
Example.
a.
Invest:
Your
time
in
your
team.
Find
out
what
your
people’s
goals,
values,
aspirations,
and
futures
are
all
about.
b.
Teach:
Your
people
how
to
win.
Work
to
align
what
you
expect
with
what
others
want
and
care
about.
c.
Define:
How
each
person
fits
within
the
group.
This
will
create
a
stronger
sense
of
role
identity,
promote
team
synergy
and
camaraderie
and
increase
accountability.
d.
Do
favours
in
advance:
Helping
others
inevitably
promotes
a
reciprocal
relationship.
When
you
are
in
need,
you
will
have
others
willing
to
help.
e.
Communicate:
To
others
as
they
wish
to
be
communicated
to
it’s
simple:
if
we
want
to
motivate
others
toward a greater initiative or sense of accountability, them reach out to each person in the way he or
she best understands. Ques4.What are the applications of Emotional Intelligence? Give examples
explaining this application? (DISTINCTION) Ans: Emotional intelligence is the capacity to be aware
of
express one’s emotion and to handle interpersonal relationships judiciously and empathetically.
Example: - 1. Improve communication: Build better work relationships. Improve decision making.
Reduce negative effects of stress. 128. MY OPINION • Aviation industry has increased India’s GDP
a
lot. • The Industry is improving day by day measures are taken to improve safety feature. • This
improvement has changed the way a person looks at flying, it’s safety and it’s speed. 105. Small
Aircraft
Transportation System (SATS) • National Aeronautics and Space Administration’s (NASA) goal:
“Reduce door-to-door travel time by half in 10 years and two-thirds in 25 years.” • 98% of
Americans live within a 30 minute drive of a small airport. • SATS will be an airborne transportation
network that will use small aircraft and the nation’s 5,000+ small airports. 104. AVIATION
INDUSTRY IN NEXT 10 YEARS • Aviation today– Commercial aviation’s hub-and-spoke system
is
overloaded. • Small Aircraft Transportation System (SATS)– A transportation network that uses
small
aircraft
and
small
airports is being built. • Highway In The Sky (HITS) – A graphical flight path system that will make
flying as easy as – and safer than – driving a car. • The Moller Skycar – Will usher in a new era of
personal
airborne transportation. • C3D Aero – Builds Aviation Web Services that will help make the future a
reality • Hub-and-spoke system. – Relies on a few large airports which do not have enough runways
•
100
major commercial airports. – 20 are critical (O’Hare, LaGuardia, etc.) 81. 9.Asbestos Gloves
10.Smoke Goggles 9.Asbestos Gloves These gauntlet-type gloves are kept in the Smoke goggles
may
be
found in the flight flight deck and/or in the cabin to protect deck for use with PBE. Some aircraft
are
the
user against heat/fire. They can also equipped with oxygen masks with integral be used to handle hot
or
sharp objects. smoke goggles. Furthermore they will provide protection from evaporative cooling at
the
portable Pre-flight check: Usually in cockpit. fire extinguisher nozzle during discharge. Pre-flight
check: Usually in the cockpit. 68. BIBLIOGRAPHY Frankfinn Aviation module
www.google.com www.wikipidea.com www.slideshare.net 68. IN-FLIGHT MEAL SERVICE
Breakfast Service: • After that announcements for breakfast. • Firstly table cloths are kept on the
opened table. • A glass of water is served to all the passengers and then the MENU card is provided.
•
According to the passengers choice, • Cereals • Main dish with bread • Fruits • Tea/Coffee are
served
in
order. • At last the trays are collected, table cloths are removed and tables are kept in upright
position. 59. I. FRANCE 1) PARIS 1. Eiffel Tower 2. Notre Dame Cathedral 3. Louvre Museum 2)
LYON 1. Musée des Beaux Arts 2. Quartier Saint-Jean and Quartier Saint-Georges (Old Town) 3.
Musée de la Civilisation Gallo-Romaine II. ENGLAND 1) LONDON 1. London Eye 2. Tower of
London 3. The View From The Shard 2) MANCHESTER 1. Castlefield 2. Manchester Cathedral 3.
National Football Museum I. FRANCE HISTORY France, officially French Republic, French
France or République Française, country of north western Europe. Historically and culturally among
the
most important nations in the Western world, France has also played a highly significant role in
international affairs, with former colonies in every corner of the globe. Bounded by the Atlantic
Ocean and the Mediterranean Sea, the Alps and the Pyrenees, France has long provided a
geographic, economic, and linguistic bridge joining northern and southern Europe. It is Europe’s
most important agricultural producer and one of the world’s leading industrial powers. France is
among the globe’s oldest nations, the product of an alliance of duchies and principalities under a
single
ruler in the Middle Ages. The capital and by far the most important city of France is Paris, one of the
world’s preeminent cultural and commercial centres. A majestic city known as the ville lumière, or
“city of light,”. 1) PARIS 1. Eiffel Tower What would Paris be without its symbolic Eiffel Tower?
Built by Gustave Eiffel to commemorate the centenary of the French Revolution, it is presented at
the
Exposition Universelle in Paris in 1889. 324 meters high, it is one of the most visited monuments in
the
world with nearly 7 million visitors a year. The first floor houses the Eiffel Tower 58 which extends
over two levels, 58 meters above the ground as its name suggests. On the second floor, the view is
the
best at 115 meters because you have a diving view on the ground below. Finally, on the 3rd floor at
275 39. Describe The Interiors Parts • Aisle: A passage between two sections of seats, comprising of
horizontally placed rows that is located from the nose to tail of the aircraft without any obstruction. •
Bulkhead: Partitions or walls in the fuselage to make compartments for different purposes. •
Doghouse: A small cupboard, placed on the floor of the aircraft on casters, usually behind the last
row of seats in every zone of the plane used for storage purposes. • Overhead : Medium sized
compartments placed along the sidewall of the aircraft, fitted with a door, meant for stowage of the
carry-on baggage of the passenger during flight. • Emergency Exits: Doors & Windows used
specially
in
case of emergency besides being used as normal exits. • Galley: The „kitchen‟ of the aircraft is called
the
galley. • Lavatory: All lavatory are similar in design, though size and contour may very depending on
its
location. The document discusses various aspects of aviation safety equipment and procedures. It
describes (1) flight crew oxygen masks and bottles, (2) passenger oxygen masks, (3) emergency exit
lights, smoke hoods, life jackets, and cockpit fire extinguishers, and (4) emergency slides and
emergency
landings. The document provides details on the purpose and proper usage of these various aviation
safety
systems and equipment. 80. 7.Smoke Hood 8.Fire Axe Fire axes are provided to obtain emergency A
smoke hood is a protective device access to areas and parts roof the airplane similar in concept to a
gas mask. which are not easily accessible (e.g. behind A translucent airtight bag seals around
sidewall, electrical or ceiling panels). The the head of the wearer while an air handle is insulated to
protect against electric filter held in the mouth connects to the shock. In the past, fire axes might be
found in the flight deck and in the passenger cabin but outside atmosphere and is used to on most
carriers, in compliance with anti- breathe. Smoke hoods are intended to terrorism regulations and
procedures, axes are protect victims of fire from the effects no longer carried in the passenger/cargo
of
smoke inhalation. compartment. Pre-flight check: Usually in the cockpit. Pre-flight check: Correct
location. Secured with strap. 7. c) Fill in the blanks with articles 5 marks 1. Man is mortal. 2. I am a
university student. 3. She goes to temple in the mornings. 4. Kiran is the best student in the class. 5.
the
camel is the ship of the desert. 6. This bookhas won the Booker prize. 7. Harishchandra was an
honest
king. 8. I am fond of classical music. 9. I met a boy in the store. 10. Gold is a precious metal. d)
Prepositions marks 5 marks 1. I’m off for two weeks in August. 2. The dog is asleep under the tree. 3.
I
have
lived in this flat since 2008. 4. My friend at work, is from Japan. 5. I wake up around 8 am every
morning. 6. Thank you for telling me about this. 7. Who did you buy this from ? 8. The Jute Mill
workers have been on strike since January. 9. Between Ramesh and Ganesh, I think Ramesh is a very
good
teacher. 10. Did you do it on purpose?No, it was an accident! e) Fill in the blanks with the
correcttense 10 marks 1. The police caught (catch) the thief red-handed. 2. A bomb scare delayed
(delay) the flight by almost two hours.
106.
•
World
War
I
era
technology.
•
“Steam
gauge”
instruments:
–
Some
rely
on
failure-
prone
vacuum
pumps.
–
Icing
can
clog
air
pressure
vents.
–
Each
instrument
was
designed
individually.
•
Lack
of
integration
requires
a
pilot
to
do
a
lot
of
interpretation,
mental
visualization,
and
math
in
their
head.
•
Making
existing
instruments
electronic
adds
another
layer
of
complexity.
60.
AT
CRUISING

Serving
meals
and
refreshments
to
passengers
regular
cockpit
checks
must
be
done
to
ensure
the
pilots
health
and
safety

They
must
also
respond
to
call
lights
dealing
with
special
request.

During
turbulence
flight
attendants
must
ensure
the
cabin
is
secure.

Prior
to
landing
all
loose
items
trays
and
rubbish
must
be
collected
and
secured
along
with
service
and
gallery
equipment
.

All
hot
liquids
must
be
disposed
of
.
56.
Evacuation
at
Sea:
The
following
are
suggested
items
for
the
crew
to
consider
when
preparing
to
evacuate
the
aircraft
following
a
sea
ditching:
•
Determine
the
water
level
outside
the
aircraft.
•
Determine
the
water
level
inside
the
craft.
•
If
water
level
is
close
to
the
doorsill,
slide/
rafts
can
be
detached
and
moved
to
a
useable
exit.
•
Non-
overwater
equipped
aircraft
should
include
the
following
floatation
equipment:

Crew
life
vests.

Passenger
seat
cushions.

Slides.
•
Partially
overwater
equipped
aircraft
should
include
the
following
floatation
equipment:

Crew
life
vests.

Passenger
life
vests.

Passenger
seat
cushions.

Slides.
98.
DISTINCTION-
A
(unit
4)
Advantages
and
disadvantages
of
the
current
scenario
of
Aviation
Industry.
Also
explain
how
the
aviation
industry
has
an
impact
on
the
economic
growth
&
how
u
would
visualize
the
future
of
Aviation
Industry
in
the
next
10
years.
8.
Key
investments
and
developments
in
India’s
aviation
industry
include:

AAI
is
going
to
invest
Rs
15,000
crore
(US$
2.32
billion)
in
2018-
19
for
expanding
existing
terminals
and
constructing
15
new
ones.

The
Airports
Authority
of
India
(AAI)
will
undertake
new
development
works
at
Lucknow,
Deoghar,
Rajkot
and
Allahabad
airports.

The
objective
is
to
improve
and
develop
airport
infrastructure
to
meet
growing
traffic
demands.
AAI
plans
to
construct
new
integrated
passenger
terminal
building
at
Chaudhary
Charan
Singh
International
Airport,
Lucknow
at
an
estimated
cost
of
Rs.
1,230
crore
(US$
190.65
million).
The
new
terminal
will
be
able
to
handle
4000
passengers
during
peak
hour
and
6.35
million
passengers
per
annum.
25.
9.
What
are
the
functions
of
the
Horticulture
section?
Ans.
To
Increase
Production
and
Productivity
of
Fruit
Crops.
To
Increase
Production
and
Productivity
of
Vegetable
Crops.
To
Increase
Production
and
Productivity
of
Spices
Crops.
To
Establish
Nurseries
Both
at
Public
&
Private
Sector
for
Quality
Planting
Materials.
10.
List
3
items
of
furniture
kept
in
a
hotel
guest
room?
Ans.
Bed,
Bedside
Table
and
Chairs
is
three
items
of
furniture
kept
in
a
hotel
guest
room.
11.
List
3
guest
room
amenities?
Ans.
Television,
High
Speed
Wireless
Internet
and
CD
/
DVD
Player
is
three
guest
room
amenities.
12.
List
3-
bathroom
amenities?
Ans.
Small
Shampoo,
Conditioner,
Body
Lotion
is
three-
bathroom
amenities.
13.Generally,
how
many
sheets
are
used
to
make
a
bed?
Ans.
Take
Three
Fresh
Sheets
And
04
Pillow
Cover
/
Slips
as
Per
the
Bed
Size.
14.
Name
any
3
types
of
flower
arrangements?
Ans.
Triangular
Flowers,
Vertical
Flower
Arrangement,
Horizontal
Flower
Arrangement
is
three
types
of
flower
arrangements.
129.
A
PLACE
FOR
ME
IN
THE
INDUSTRY
•
Aviation
industry
is
growing
very
rapidly
and
more
and
more
job
opportunities.
•
As
far
as
I’m
concerned,
I’m
sure
I
will
be
recognized
as
a
good
Flight
Steward
in
future
in
a
good
reputed
airline.
8.
Cargo
:-
Usually
provided
on
the
underside
of
the
aircraft
for
storage
of
passengers
baggage
and
freight.
Cargo
compartments
on
aircraft
comes
in
four
types:
Class
A:
Pressurized,
not
compartmentalized
and
within
easy
reach
of
cabin
attendants.
Think
closets,
galley
storage,
etc.
Class
B:
Pressurized,
reachable
by
crew,
but
compartmentalized.
Fluffy
rides
here.
Class
C:
Pressurized
or
not,
compartmentalized,
has
a
fire
suppression
system.
Passenger
luggage
is
usually
placed
in
a
non-
pressurized
class
C
compartment.
Class
D:
Not
pressurized,
compartmentalized,
generally
do
not
have
fire
suppression
systems
(except
for
the
lack
of
air
at
altitude).
This
is
where
the
mail
goes,
along
with
most
other
paying
cargo,
spare
parts
the
airline
Is
lugging
back
and
forth,
etc.
Not
all
aircraft
have
all
four
types
of
cargo
areas,
but
most
decent
sized
jets
will
have
a
B
and
a
C.
53.
•
The
first
Rescuer
administering
CPR
become
exhausted,
a
2nd
Rescuer
can
relieve
them.
The
first
Rescuer
should
complete
at
least
4
cycles
of
CPR
before
attempting
to
"change
over“
•
The
"
change
over
should
occur
after
the
completion
of
a
compression/
breath
cycle.
•
The
first
Rescuer
will
start
the
cycle
with
compressions
by
stating,
Change,
2,
3,
4,
5...1
5.
Give
2
breaths.
Recheck
pulse/
breathing.
•
The
2nd
Rescuer
should
kneel
next
to
the
victim
on
the
opposite
side
of
the
first
Rescuer
and
position
hands
to
start
chest
compressions.
•
If
NO
PULSE/
NO
BREATHING,
the
2nd
Rescuer
should
continue
CPR
starting
with
compressions.
•
If
victim
HAS
PULSE/
NO
BREATHING,
the
2nd
Rescuer
will
continue
first
aid
with
Rescue
Breathing.
44.
A
fire
extinguisher
or
extinguisher,
flame
extinguisher
is
an
active
fire
protection
device
used
to
extinguish
or
control
small
fires,
often
in
emergency
situations.
It
is
not
intended
for
use
on
an
out-
of-
control
fire,
such
as
one
which
has
reached
the
ceiling,
endangers
the
user
(i.e.,
no
escape
route,
smoke,
explosion
hazard,
etc.),
or
otherwise
requires
the
expertise
of
a
fire
department.
Typically,
a
fire
extinguisher
consists
of
a
hand-
held
cylindrical
pressure
vessel
containing
an
agent
which
can
be
discharged
to
extinguish
a
fire
.
There
are
types
of
Fire
Extinguisher:-
Halon,
Water
Fire
Extinguisher
A
megaphone
is
a
portable,
usually
hand-
held,
cone-
shaped
horn
used
to
amplify
a
person’s
voice
or
other
sounds
towards
a
targeted
direction.
This
is
accomplished
by
channelling
the
sound
through
the
megaphone,
which
also
serves
to
match
the
acoustic
impedance
of
the
voice
cords
to
the
air.
The
natural
human
voice
tends
to
spread
evenly
in
all
directions,
whereas
when
it
is
sent
through
a
megaphone,
the
sound
is
concentrated
Megaphone
47.
THE
ROLE
OF
FIRSTAIDER
A
partial
or
complete
breakage
of
a
bone
is
known
as
fracture.
•
Steady
and
support
the
injured
part
immediately,
so
that
no
movement
is
possible.
This
stops
further
injury
and
helps
to
stop
the
bleeding.
Moreover
the
danger
of
the
broken
ends
of
bone
damaging
arteries,
nerves
and
muscles
is
prevented.
•
Immobilize
the
fracture
area
and
the
joints
on
both
sides
of
fracture(above
and
below
fracture
side).
•
Do
not
apply
bandage
over
the
area
of
fracture.
•
The
bandaging
should
be
fairly
firm
so
that
there
is
no
movement
of
the
fractured
ends;
but
not
too
tight
in
which
case
circulation
of
blood
to
the
area
will
be
stopped.
If
there
is
further
swelling
of
the
injured
area,
the
bandage
is
too
tight,
therefore
loosen
the
bandages
slightly.
•
Always
place
padding
material
between
the
ankles
and
knees
and
other
hollows,
if
they
have
to
be
tied
together,
so
that
when
limbs
are
bound
together
they
are
comfortable
and
steady.
•
As
the
patient
will
be
lying
down
the
bandage
should
be
passed
through
the
natural
hollows
like
the
neck,
the
lower
part
of
trunk,
knees
and
just
above
the
ankles,
so
that
the
patient
body
is
not
jarred.
•
Always
tie
knots
on
the
sound
side.
100.
DISADVANTAGES
OF
CURRENT
SCENARIO
OF
AVIATION
INDUSTRY
•
It
utilizes
a
lot
of
resources
to
do
its
thing
fuel,
rubber,
metals,
etc.
hence
it
is
getting
too
expensive.
•
It
brings
air
pollution
and
increase
in
air
traffic.
•
Hijack,
bomb
threat
and
emergency
landing.
•
As
there
has
been
a
hike
in
fuel
charges,
the
airlines
have
increased
their
fares
.
•
The
air
tickets
will
not
be
affordable
to
the
common
man
and
it
would
be
only
for
high
class
society
people.
•
No
new
aircrafts
will
be
purchased
.
•
Some
airlines
had
cancelled
all
flights
on
routes
that
are
un
economic.
•
Airline
increased
their
extra
charges
such
as
baggage
handling
to
cover
over
all
increased
cost.
•
For
crew
members
Very
risky.
•
Limited
Flying
Cannot
choose
Destination
Shouting
from
Passenger.
•
Cleaning
the
Washroom
and
vomits.
•
Taking
care
of
medical
passengers.
•
Handling
Drunk
Passenger
with
Abusive
behaviour.
•
No
social
life.
•
Fatigue.
•
Jet
lag.
39.
Describe
The
Interiors
Parts
•
Aisle:
A
passage
between
two
sections
of
seats,
comprising
of
horizontally
placed
rows
that
is
located
from
the
nose
to
tail
of
the
aircraft
without
any
obstruction.
•
Bulkhead:
Partitions
or
walls
in
the
fuselage
to
make
compartments
for
different
purposes.
•
Doghouse:
A
small
cupboard,
placed
on
the
floor
of
the
aircraft
on
casters,
usually
behind
the
last
row
of
seats
in
every
zone
of
the
plane
used
for
storage
purposes.
•
Overhead
:
Medium
sized
compartments
placed
along
the
sidewall
of
the
aircraft,
fitted
with
a
door,
meant
for
stowage
of
the
carry-
on
baggage
of
the
passenger
during
flight.
•
Emergency
Exits:
Doors
&
Windows
used
specially
in
case
of
emergency
besides
being
used
as
normal
exits.
•
Galley:
The
„kitchen‟
of
the
aircraft
is
called
the
galley.
•
Lavatory:
All
lavatory
are
similar
in
design,
though
size
and
contour
may
very
depending
on
its
location.
38.
5.
DEPORTEE

The
person
with
invalid
immigration
documents
or
one
who
is
sent
back
to
his/
her
country

They
are
boarded
last
and
deplaned
last

They
are
generally
seated
near
galley
so
that
cabin
crew
can
observe
them
6.
•
A
new,
dedicated
Minister
of
Civil
Aviation
is
a
positive,
but
he faces a challenging task :On 18-Dec-2011 Ajit Singh took over Mr. Ravi’s civil aviation
responsibilities. A dedicated minister is a positive development, but a change of leadership at this
critical time means uncertainty will persist, especially in the absence of a clear strategic framework
for
the
sector • Traffic is expected to continue to grow strongly, but financial recovery will be slow :Banks
have
become
a
critical pillar of the aviation sector... • Poor government policy means airports also face financial
challenges :Meanwhile, private and state-owned airport operators continue to struggle. The operators
of
Delhi and Mumbai Airports have invested USD5 billion in modernising these facilities but the
revenue collection has been less than expected due to the economic regulator not permitting a dual-
till framework, while the Supreme Court ordered both airports to cease collection of Airport
Development Fees from passengers, pending approval by the Airports Economic Regulatory
Authority. 122. Date : 15th March, 2012 Airline : Jet One Express Aircraft : Convair CV-340
Location : San Juan, Puerto Rico Fatalities : 2:2 2. The assignments include online written
assignments, grooming, housekeeping, and practical assessments related to aviation, hospitality,
travel, food and beverage, and front office. 45. BASIC RULES OF FIRST AID • Rules discussed in
this slide are applicable to all types of first aid. • Keep calm and determine the injuries or sudden
cause of illness. Find out exactly what happened. Information may be obtained from the friends,
family or witnesses. • If passenger’s condition appears serious, do not hesitate to use the P.A. and
request medical assistance from a doctor that may be on board. • Treat injuries in order of their
importance. • Act quickly and deal with the urgent conditions first. 1. Breathing 2. Bleeding 3.
Broken bones 4. Burns • Loosen tight clothing around neck and waist. • Reassure passenger by
telling him what you are doing and what it will do for him. • Do not give liquids to an unconscious
customer. • Maintain communication with flight deck. • Inform to senior most. 59. • Move
passengers
as
far
away from the device as early as possible, if there are empty seats, readjust the seating. • Don’t cut
any
string or tape which is under tension. • Don’t open any close containers which are suspectable. •
Don’t disconnect or cut any wire or electrical connections. • Keep the device in the exact place and
in
the
attitude in which it is found. Stabilize it in this position so it will not be able to move during descent.
•
Carefully pile blankets and pillows around the device. • Deplane passengers following the instruction
of
the
captain. • Captain may return to base station or nearest destination. He coordinates with the senior
most
or
the
ground staff after landing. • The aircraft will proceed in the remote area. • Follow bomb threat
aircraft
manicuring on ground procedure. • Once off the aircraft, the crew members should not make any
statement to press. Crew and the passengers follow the instructions of local authorities. 105. Small
Aircraft Transportation System (SATS) • National Aeronautics and Space Administration’s (NASA)
goal: “Reduce door-to-door travel time by half in 10 years and two-thirds in 25 years.” • 98% of
Americans live within a 30 minute drive of a small airport. • SATS will be an airborne transportation
network that will use small aircraft and the nation’s 5,000+ small airports. 111. DISTINCTION-B
(unit
4)
Do
a
case
study of any actual mishap of an air crash. 44. P1a & b (LO1 & LO2 of unit 4) In a medical
emergency
on
flight
justify how would you communicate on board asking for help? Demonstrate the first aid procedure
for
the
following: a) Fracture b) Epilepsy (Fits) 4. P1a (LO1 of unit 4) Briefly describe the Current Scenario
with
updates of current affairs in Aviation Industry. 21. 4.2 Wheel well The portion of the belly/cargo
hold of an aircraft that hold the landing gear once it is folded during flight 27. Personality
Development – Written Assignment Guidelines: Students to attempt the below questions for getting
PASS/ MERIT/ DISTINCTION LearnerName Raghu Roy Reference ID/BatchCode FIAT/KOL/20-
21/636/N1 Course Title PersonalityDevelopmentAssignment AssessorName Rajarajeswari
Sathiyamoorthy AssessmentArea Part 1-SelfDevelopment Part 2 –Effective CommunicationSkills
Assignment Title Pass 1: Investigate factorswhichcontribute topersonality Development 2:
UnderstandTime & explore methodsforitsmanagement& removingblocks 3: Investigate the
developmentof leadershipskillsappropriatetospecificsituations... 4: Recognise InterPersonal
Behaviour,itsaffectsonrelationshipswithothers. 5: Examine Communication,itstypes&itsimportance
onour effectiveness. 6: Understandthe importance of projectingapositiveImage. Purpose/Aims
Analyse ownpersonalitytype. Criticallyexamine arange of factors,whichcontribute to personality
development. What istime,itsvalue,how can itbe measured. Identifywaystoovercome
blockstoeffectivetime-management.(Realisethe importance of TIME MANAGEMENT
ineverydaylife andrelate ittoself development.) Define leadershipskillsneededforaspecificsituation.
Propose methodstodevelopownleadershipskills. Identifyarange of
methodsrequiredforanalysingeffective interrelationshipswith others. Evaluate the
mainstepsrequiredtodevelopanopenself personality. Analyse barriersandweaknessestosuccessful
communication Produce evidence of effectiveverbal,nonverbal andwrittencommunication.
Explore howcharacterbuildingandmoralswill supportcareerdevelopment. Demonstrate
publicspeakingskills. I confirm that the work submitted for this assignment is my own. Learner name
Reference id Raghu Roy FIAT/KOL/20-21/636 Date 19/08/2021 Batch code N1 Task 5 is not
summarized as it 42. PASSENGER SERVICE UNIT (PSU) PSU is an abbreviation in aviation for
Passenger
Service Unit. This aircraft component is situated above each seat row in the overhead panel above the
passenger
seats
in
the
cabin
of
airliners. Amongst other things a PSU contains reading lights, loudspeakers, illuminated signs and
automatically deployed oxygen masks and also louvers providing conditioned air. 17. 3.4 Rudder The
movable vertical section of the tail, installed on the trailing edge of the vertical stabilizer, which
controls the yawing motion of aircraft 4. •Abu Dhabi’s Etihad Airways has denied violating takeover
rules while buying a 24 per cent stake in Naresh Goyal’s Jet Airways, as per a Business Standard
report. In a reply to the Securities and Exchange Board of India (SEBI), the foreign airline has said it
is
not
liable to make an open offer for the public holding in Jet as there has been no violation of the
takeover code. •In a communication to the Ministry of Finance in September, SEBI stated the
agreement between Jet Airways and Etihad did not result in change of control. However, the market
regulator had put in a caveat that if any other regulator took the view that Etihad was gaining control
over
Jet
Airways, the two airlines would be deemed to be “persons acting in concert”. 15. D. Picture
comprehension (20) Things That You need to include in your story Character 1(1mark) Name: Raghu
Roy Age: 25 Sex: Male Mood: Happy Character 2 (1mark) Name: Rakhi Ghosh Age: 21 Sex: Female
Mood: Happy 2.Action heading (what is happening in the story (4 marks) ADVENTURE TRIP IN
JUNGLE This trip was adventurous and dangerous. Some incident was happened in the forest, they
saw lots of beautiful places and met dangerous animals and etc., how to overcome from that situation
in
the
forest. They had visited village and met with villagers and had taken help from them. Now to write a
story (14 MARKS) The following points need to be included in your story 1. Make an interesting
story with a main character 2. Bring a problem in the story 3. Include innovative ideas to solve that
problem 4. End the story properly 5. If you are female, then make a female main character in the
picture 6. The story must represent you, how you think, how you react in that situations, include
these things in your story. You must add your emotions and feelings in the story
55.
DITCHING
Preparation
for
an
Evacuation
on
Water:
In
a
prepared
ditching,
the
cabin,
passengers
and
cabin
crew
preparation
involve
the
same
procedures
as
with
an
emergency
landing,
except
for
the
following:
•
Passenger
should
be
informed
over
PA
about
the
ditching
procedure.
•
Cabin
crew
should
demonstrate
the
donning
of
life
vests,
brace
position,
point
out
the
exist,
and
finally,
show
the
safety
instruction
cards.
•
Cabin
crew
should
make
sure
that
passengers
have
correctly
donned
with
life
vests
(including
infant’s
life
vests),
and
understand
how
to
inflate
them.
•
Passengers
should
be
reminded
to
inflate
life
vest
only
after
leaving
the
aircraft.
The
same
basic
rules
apply
for
ditching
as
for
crash
landing.
Water
is
not
soft
surface
and
considerable
damage
to
the
fuselage
should
be
expected.
46.
3.
FIRE
AXE

These
are
provided
to
obtain
emergency
access
to
areas
and
parts
of
plane
which
are
not
easily
accessible.
The
handle
is
insulated
to
prevent
against
electrical
shocks
110.
•
Aircraft
will
be
able
to
communicate
information
to
other
aircraft
in
the
area.
•
Aircraft
will
broadcast
their
own
Aviation
Web
Services
to
the
National
Airspace
System
(NAS):
–
Flight
tracking
information.
–
Local
weather
conditions
(PIREPs).
–
Equipment
performance
data
and
failures.
–
Controller
Pilot
Communications
Markup
Language
(CPCML).
•
Will
use
the
Airborne
Internet.
–
A
private,
secure,
and
reliable
peer-
to-
peer
aircraft
communications
network
that
uses
the
same
technologies
as
the
commercial
Internet.
3.
The
document
provides
guidance
that
assignments
1
through
14
are
included
and
notifies
students
to
attempt
the
assignments
to
earn
grades
of
pass,
merit
or
distinction.
25.
13.
This
type
of
flower
arrangementcan
be
used
on
a
restauranttable.
Horizontal
Crescent
Write
the
correctchoice:
Horizontal
C
Answer
in
one
sentence
1.
What
are
the
functions
of
Housekeeping?
Ans.
Housekeeping
Is
an
Operational
Departmentin
A
Hotel,
Which
Is
Responsiblefor
Cleanliness,
Maintenance,
Aesthetic
Upkeep
of
Rooms,
Public
Area,
Back
Area
and
Surroundings.
2.
Name
the
two
additional
services
offered
to
a
guestby
Housekeeping?
Ans.
Additional
Equipment
in
Guests’
Room
and
Valet
or
Laundry
Service.
3.
What
does
a
room
mean
to
a
guest?
Ans.
A
Guest
Room
Is
A
Bedroomin
A
Houseor
Hotel
for
Visitors
or
Guests
to
Sleep
In.
4.
Who
heads
the
Linen
Room?
Ans.
Linen
roomor
laundry
supervisor
heads
thelinen
room.
5.
What
is
‘linen’?
Ans.
Linens
AreFabric
Household
Goods
Intended
for
Daily
Use,
Such
as
Bedding,
Tablecloths
and
Towels.
6.
Which
sub-
section
of
Housekeeping
earns
direct
revenue?
Ans.
The
Housekeeping
Department
Contributes
Towards
Earning
Hotel
Revenue
by
Keeping
the
Hotel
Clean,
Fulfilling
Needs
of
The
Customers
and
Keeping
the
Customer
Satisfied
with
The
Service.
7.
Define
‘PenthouseSuite’?
Ans.
A
Penthouseor
A
PenthouseApartment
or
Suite
Is
A
Luxurious
Flat
or
Set
of
Rooms
at
The
Top
of
a
Tall
Building.
8.
Define
‘Twin
Room’?
Ans.
Twin
Rooms
HaveTwo
Beds.
Double
Rooms
HaveEither
King/
Queen
Size
Bed.
Double
Room
Means,
A
Room
Has
Only
One
Bed
ComfortableFor
2
Persons.
Download
to
read
offline
45.
BASIC
RULES
OF
FIRST
AID
•
Rules
discussed
in
this
slide
are
applicable
to
all
types
of
first
aid.
•
Keep
calm
and
determine
the
injuries
or
sudden
cause
of
illness.
Find
out
exactly
what
happened.
Information
may
be
obtained
from
the
friends,
family
or
witnesses.
•
If
passenger’s
condition
appears
serious,
do
not
hesitate
to
use
the
P.A.
and
request
medical
assistance
from
a
doctor
that
may
be
on
board.
•
Treat
injuries
in
order
of
their
importance.
•
Act
quickly
and
deal
with
the
urgent
conditions
first.
1.
Breathing
2.
Bleeding
3.
Broken
bones
4.
Burns
•
Loosen
tight
clothing
around
neck
and
waist.
•
Reassure
passenger
by
telling
him
what
you
are
doing
and
what
it
will
do
for
him.
•
Do
not
give
liquids
to
an
unconscious
customer.
•
Maintain
communication
with
flight
deck.
•
Inform
to
senior
most.
67.
CONCLUSION
From
this
assignment
I
got
to
know
a
lot
of
things
about
an
aircraft.
Like
various
parts
of
aircraft,
internal
as
well
as
external
parts
and
also
about
the
emergency
equipments,
how
they
are
used
and
checked
before
aircraft
takes-
off.
All
these
are
very
useful
information
which
can
be
used
in
practical
life.
61.
BEFORE
LANDING

An
disembarkation
form
is
handed
over
to
all
the
passengers
for
filling
the
details
for
immigration
check.

Cabin
crew
should
also
fill
the
disembarkation
form
before
landing
and
a
final
cabin
check
must
then
be
completed
prior
to
landing.

They
also
assist
any
special
while
following
needs
passengers
and
small
children
off
the
aircraft
to
escort
children
,
while
following
the
proper
paperwork
picking
then
up.

Giving
first
aid
to
passengers
disembarkation
safety
at
the
end
of
a
flight
and
checking
that
there
is
no
luggage
left
in
the
overhead
lockers
.
60.
P2
a
&
b
(LO1,
LO2
of
unit
4)
Demonstrate
various
duties
and
responsibilities
of
Cabin
Crew
on
board.
58.
I.
FRANCE
1)
PARIS
1.
Eiffel
Tower
2.
Notre
Dame
Cathedral
3.
Louvre
Museum
2)
LYON
1.
Musée
des
Beaux
Arts
2.
Quartier
Saint-
Jean
and
Quartier
Saint-
Georges
(Old
Town)
3.
Musée
de
la
Civilisation
Gallo-
Romaine
II.
ENGLAND
1)
LONDON
1.
London
Eye
2.
Tower
of
London
3.
The
View
From
The
Shard
2)
MANCHESTER
1.
Castlefield
2.
Manchester
Cathedral
3.
National
Football
Museum
I.
FRANCE
HISTORY
France,
officially
French
Republic,
French
France
or
République
Française,
country
of
north
western
Europe.
Historically
and
culturally
among
the
most
important
nations
in
the
Western
world,
France
has
also
played
a
highly
significant
role
in
international
affairs,
with
former
colonies
in
every
corner
of
the
globe.
Bounded
by
the
Atlantic
Ocean
and
the
Mediterranean
Sea,
the
Alps
and
the
Pyrenees,
France
has
long
provided
a
geographic,
economic,
and
linguistic
bridge
joining
northern
and
southern
Europe.
It
is
Europe’s
most
important
agricultural
producer
and
one
of
the
world’s
leading
industrial
powers.
France
is
among
the
globe’s
oldest
nations,
the
product
of
an
alliance
of
duchies
and
principalities
under
a
single
ruler
in
the
Middle
Ages.
The
capital
and
by
far
the
most
important
city
of
France
is
Paris,
one
of
the
world’s
preeminent
cultural
and
commercial
centres.
A
majestic
city
known
as
the
ville
lumière,
or
“city
of
light,”.
1)
PARIS
1.
Eiffel
Tower
What
would
Paris
be
without
its
symbolic
Eiffel
Tower?
Built
by
Gustave
Eiffel
to
commemorate
the
centenary
of
the
French
Revolution,
it
is
presented
at
the
Exposition
Universelle
in
Paris
in
1889.
324
meters
high,
it
is
one
of
the
most
visited
monuments
in
the
world
with
nearly
7
million
visitors
a
year.
The
first
floor
houses
the
Eiffel
Tower
58
which
extends
over
two
levels,
58
meters
above
the
ground
as
its
name
suggests.
On
the
second
floor,
the
view
is
the
best
at
115
meters
because
you
have
a
diving
view
on
the
ground
below.
Finally,
on
the
3rd
floor
at
275
13.
3.
EXTERIOR
PART
1.
NOSE
GEAR
2.
MAIN
GEAR
3.
WINGLET
4.
RUDDER
5.
ELEVATOR
123.
Date
:
12th
February,
2012
Airline
:
Congo
Government
Aircraft
:
Gulfstream
IV
Location
:
Bukavu,
Congo
Fatalities
:
3:6
45.
BASIC
RULES
OF
FIRST
AID
•
Rules
discussed
in
this
slide
are
applicable
to
all
types
of
first
aid.
•
Keep
calm
and
determine
the
injuries
or
sudden
cause
of
illness.
Find
out
exactly
what
happened.
Information
may
be
obtained
from
the
friends,
family
or
witnesses.
•
If
passenger’s
condition
appears
serious,
do
not
hesitate
to
use
the
P.A.
and
request
medical
assistance
from
a
doctor
that
may
be
on
board.
•
Treat
injuries
in
order
of
their
importance.
•
Act
quickly
and
deal
with
the
urgent
conditions
first.
1.
Breathing
2.
Bleeding
3.
Broken
bones
4.
Burns
•
Loosen
tight
clothing
around
neck
and
waist.
•
Reassure
passenger
by
telling
him
what
you
are
doing
and
what
it
will
do
for
him.
•
Do
not
give
liquids
to
an
unconscious
customer.
•
Maintain
communication
with
flight
deck.
•
Inform
to
senior
most.
82.
P4
b
(LO4
of
unit
4)
Imagine
there
is
a
fire
in
the
lavatory.
Explain
how
you
would
contain
fire
with
the
help
of
all
available
fire
fighting
equipments
on
board.
63.
•
GROOMING:
A
well
groomed
person
is
only
approachable
in
airlines.
A
cabin
crew
should
maintain
their
level
of
hygiene
and
should
be
presentable
to
the
customers.
•
POSITIVE
ATTITUDE:
A
cabin
crew
with
positive
attitude
is
sure
of
himself,
assured,
confident.
A
positive
attitude
leads
to
the
development
of
all
other
traits
and
also
has
a
overall
winning
personality.
•
EMPATHY:
A
cabin
crew
should
be
empathetic
towards
the
passengers
because
once
people
feel
you
are
totally
understanding
their
feelings
and
needs
they
are
more
willing
to
understand
you.
•
GOOD
LISTENING
SKILL:
Having
a
Good
listening
skills
makes
a
cabin
crew
more
productive.
It
helps
to
build
rapport
with
the
customers.
Helps
to
work
better
in
a
team
based
environment.
Mainly
it
helps
to
resolve
problems
of
the
customers.
•
DEDICATED:
A
cabin
crew
should
be
dedicated
and
work
to
attain
100%
satisfaction
of
the
passenger.
A
dedicated
person
always
achieves
success
in
life.
•
SINCERITY:
A
sincere
person
is
generally
understood
to
be
truth
in
word
and
act.
A
cabin
crew
should
be
sincere
towards
the
job.
A
sincere
person
is
always
serious
towards
the
work
given.
102.
Strong
passenger
traffic
growth
aided
by
buoyant
economy,
favorable
demographics,
rising
disposable
incomes
and
low
penetration
levels.
India
aviation
industry
promises
huge
growth
potential
due
to
large
and
growing
middle
class
population,
favorable
demographics,
rapid
economic
growth,
higher
disposable
incomes,
rising
aspirations
of
the
middle
class,
and
overall
low
penetration
levels
(less
than
3%).
The
industry
has
grown
at
a
16%
CAGR
in
passenger
traffic
terms
over
the
past
decade.
With
advent
of
LCCs
and
resultant
decline
in
yields,
passenger
traffic
growth
which
averaged
13%
in
the
first
half
has
increased
substantially
to
19%
CAGR
during
2006
2011.
Despite
strong
growth,
air
travel
penetration
in
India
remains
among
the
lowest
in
the
world.
In
fact,
air
travel
penetration
in
India
is
less
than
half
of
that
in
China
where
people
take
0.2
trips
per
person
per
year;
indicating
strong
long
term
growth
potential.
A
comparative
statistic
in
United
States,
the
world’s
largest
domestic
aviation
market
stands
at
2
trips
per
person
per
year.
We
expect
passenger
demand
to
remain
stable
and
grow
between
12
-
15%
in
the
medium
term,
assuming
a
no
major
weakness
in
GDP
growth
going
forward.
7.
c)
Fill
in
the
blanks
with
articles
5
marks
1.
Man
is
mortal.
2.
I
am
a
university
student.
3.
She
goes
to
temple
in
the
mornings.
4.
Kiran
is
the
best
student
in
the
class.
5.
the
camel
is
the
ship
of
the
desert.
6.
This
bookhas
won
the
Booker
prize.
7.
Harishchandra
was
an
honest
king.
8.
I
am
fond
of
classical
music.
9.
I
met
a
boy
in
the
store.
10.
Gold
is
a
precious
metal.
d)
Prepositions
marks
5
marks
1.
I’m
off
for
two
weeks
in
August.
2.
The
dog
is
asleep
under
the
tree.
3.
I
have
lived
in
this
flat
since
2008.
4.
My
friend
at
work,
is
from
Japan.
5.
I
wake
up
around
8
am
every
morning.
6.
Thank
you
for
telling
me
about
this.
7.
Who
did
you
buy
this
from
?
8.
The
Jute
Mill
workers
have
been
on
strike
since
January.
9.
Between
Ramesh
and
Ganesh,
I
think
Ramesh
is
a
very
good
teacher.
10.
Did
you
do
it
on
purpose?No,
it
was
an
accident!
e)
Fill
in
the
blanks
with
the
correcttense
10
marks
1.
The
police
caught
(catch)
the
thief
red-
handed.
2.
A
bomb
scare
delayed
(delay)
the
flight
by
almost two hours. 66. COMPARISION PARTICULARS BOIENG 747 AIRBUS A380 Engine Four
GenX 2B67 Turbofans FOUR RILLS ROYCE TRENT 900 turbofans or four general electric &
Whitney GP -7200 turbofan Typical Cruising Speed Mach 0.855 Mach 0.855 Range 13,450 KM
15,000 KM Max. Take-off Weight 4,35,456 KG 56,0,000 KG Cost About $205 Million About $250
Million 51. COFFEE SHOP A coffeehouse, coffee shop, or café is an establishment that primarily
serves coffee of various types, e.g. espresso, latte, and cappuccino.Somecoffeehousesmay servecold
drinks,such as iced coffee, iced tea, and other non-caffeinated beverages. A coffeehouse may also
serve food, such as light snacks, sandwiches, muffins, fruit, or pastries. Coffeehouses range from
owner-operated small businesses to large multinational corporations. MENU Short menu with hot
and
cold beverages, snacks, and light meals. AMBIENCE Informal ambience with light music and
moderate lighting. SERVICE Quick and mid-priced service for high customer turnover. Save
Frankfinn Assignment For Later 13. •Aisle :- A passage between two sections of seats, comprising
of
horizontally placed rows that is located from the nose to tail of the aircraft without any
obstruction.•Bulkhead :-Partitions or walls in the fuselage to make compartments for different
purposes. •Doghouse:- A small cupboard, placed on the floor of the aircraft on casters, usually
behind the last row of seats in every zone of the plane used for storage purposes. •Overhead :-
Medium sized compartments placed along the sidewall of the aircraft, fitted with a door, meant for
stowage of the carry-on baggage of the passenger during flight. •Emergency Exits :- Doors &
Windows used specially in case of emergency besides being used as normal exits. •Galleys :- The
kitchen of the aircraft is called the galley. •Lavatory :- All lavatory are similar in design, though size
and
contour may very depending on its location 4. ECS-Session- 12 LO 1 – Written Assignment on
Grammar Written Grammar – Full marks – 50 2 hrs Guidelines: Students to attempt the below
questions for getting PASS/ MERIT/ DISTINCTION 1. Write your responses in the space provided
below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can
take
upto 2 hrs to submit this Assignment a) Rearrange the words to form grammatically correctsentences-
10
marks
1.
the
in
playing the are park children Ans : The children are playing in the park. 2. time did much the you
yesterday spend how in hall Ans : How much time did you spend in the hall? 3. park I go the meet
friends to and my tomorrow will Ans: I will go the park meet my friends tomorrow. 4 feeling was so
she why depressed ? Ans: Why was she feeling so depressed? 5 like would bookyou to read this ?
Ans: Would you like to read this book? I confirm that the work submitted for this assignment is my
own. Learner name, Reference id Raghu Roy FIAT/KOL/20-21/636 Date 27 MAY,2021 Batch code
N1 100% found this document useful (5 votes) 6. 4. Pankaj runs with his dog on Sundays. Ans:
Pankaj runs with whom on Sundays? 5. My rabbit has a small cage in the garden. Ans: Who has a
small
cage in the garden? 6. They go to work by bus. Ans: How do they go to work? 7. David likes cats
becausethey are nice. Ans: Why does David like cats? 8. Jenny isn’t sleeping late today. Ans: Who
isn’t sleeping late today? 9. We are going to the cinema. Ans: Where are we going? 10. I’m leaving
now. Ans: When are you leaving? 59. I. FRANCE 1) PARIS 1. Eiffel Tower 2. Notre Dame
Cathedral
3.
Louvre
Museum
2)
LYON
1.
Musée
des
Beaux
Arts
2.
Quartier
Saint-
Jean
and
Quartier
Saint-
Georges
(Old
Town)
3.
Musée
de
la
Civilisation
Gallo-
Romaine
II.
ENGLAND
1)
LONDON
1.
London
Eye
2.
Tower
of
London
3.
The
View
From
The
Shard
2)
MANCHESTER
1.
Castlefield
2.
Manchester
Cathedral
3.
National
Football
Museum
I.
FRANCE
HISTORY
France,
officially
French
Republic,
French
France
or
République
Française,
country
of
north
western
Europe.
Historically
and
culturally
among
the
most
important
nations
in
the
Western
world,
France
has
also
played
a
highly
significant
role
in
international
affairs,
with
former
colonies
in
every
corner
of
the
globe.
Bounded
by
the
Atlantic
Ocean
and
the
Mediterranean
Sea,
the
Alps
and
the
Pyrenees,
France
has
long
provided
a
geographic,
economic,
and
linguistic
bridge
joining
northern
and
southern
Europe.
It
is
Europe’s
most
important
agricultural
producer
and
one
of
the
world’s
leading
industrial
powers.
France
is
among
the
globe’s
oldest
nations,
the
product
of
an
alliance
of
duchies
and
principalities
under
a
single
ruler
in
the
Middle
Ages.
The
capital
and
by
far
the
most
important
city
of
France
is
Paris,
one
of
the
world’s
preeminent
cultural
and
commercial
centres.
A
majestic
city
known
as
the
ville
lumière,
or
“city
of
light,”.
1)
PARIS
1.
Eiffel
Tower
What
would
Paris
be
without
its
symbolic
Eiffel
Tower?
Built
by
Gustave
Eiffel
to
commemorate
the
centenary
of
the
French
Revolution,
it
is
presented
at
the
Exposition
Universelle
in
Paris
in
1889.
324
meters
high,
it
is
one
of
the
most
visited
monuments
in
the
world
with
nearly
7
million
visitors
a
year.
The
first
floor
houses
the
Eiffel
Tower
58
which
extends
over
two
levels,
58
meters
above
the
ground
as
its
name
suggests.
On
the
second
floor,
the
view
is
the
best
at
115
meters
because
you
have
a
diving
view
on
the
ground
below.
Finally,
on
the
3rd
floor
at
275
101. AVIATION INDUSTRY HAS AN IMPACT ON THE ECONOMIC GROWTH Historically,
the
Indian aviation sector has been a laggard relative to its growth potential due to excessive regulations
and
taxations, government ownership of airlines and resulting high cost of air travel. However, this has
changed rapidly over the last decade with the sector showing explosive growth supported by
structural reforms, airport modernizations, entry of private airlines, adoption of low fare – no frills
models and improvement in service standards. Like elsewhere in the world, air travel is been
transformed into a mode of mass transportation and is gradually shedding its elitist image. 24. 4.5
Overhead bins Medium sized compartments placed along the sidewall/ceiling of aircraft, fitted with
door, meant for stowage of hand baggage of passanger 45. 17. Charging Points. 18. Reading Lamp.
19. Telephone. 20. Pillow Menu. 21. Living Area. 22. Seating Area. 23. Mirror. 24. Hangers. 25.
Chair. 26. Intercom. 27. Centre Table. 28. Blackout Curtains. 29. Dining Table. 30. Wooden Floors.
31. Minibar. 32. Sofa. 33. Pillows. 34. Woollen Blanket. 35. Cookies - additional charge. 36.
Assorted Chocolates - additional charge. 37. Champagne - additional charge. 38. Drinks - additional
charge. 39. Fruit Basket - additional charge. 40. Cake - additional charge. 41. Sparkling Wine -
additional
charge. 42. Cookie Platter. 43. Electronic Safe. 44. Safety. 45. Smoke Alarm. 46. TV. 47. Glasses. 48.
Shaving Mirror. 49. Hairdryer. 50. Dental Kit. 51. Towels. 52. Shower. 53. Shower Cap. 54. Slippers.
55.
Bathrobes. 56. Weighing Scale. 57. Toiletries. 58. Western Toilet Seat. 59. Shower Cubicle. 60.
Bathroom Phone. 61. Dustbins. 62. Toilet Paper. 44. A fire extinguisher or extinguisher, flame
extinguisher is an active fire protection device used to extinguish or control small fires, often in
emergency
situations. It is not intended for use on an out-of-control fire, such as one which has reached the
ceiling, endangers the user (i.e., no escape route, smoke, explosion hazard, etc.), or otherwise requires
the
expertise of a fire department. Typically, a fire extinguisher consists of a hand-held cylindrical
pressure vessel containing an agent which can be discharged to extinguish a fire . There are types of
Fire Extinguisher:-Halon, Water Fire Extinguisher A megaphone is a portable, usually hand-held,
cone-shaped horn used to amplify a person’s voice or other sounds towards a targeted direction. This
is
accomplished by channelling the sound through the megaphone, which also serves to match the
acoustic impedance of the voice cords to the air. The natural human voice tends to spread evenly in
all directions, whereas when it is sent through a megaphone, the sound is concentrated Megaphone
45.
2.
OXYGEN
BOTTLE

This
are
pure
oxygen
cylinders
kept
in
cabin

Used
by
one
having
breathing
problem
and
during
emergency

Take
bottle,
remove
cap,
connect
mask
and
start
the
oxygen
flow
75.
•
The
airlines
take
the
details
of
unm
and
who
is
going
to
receive
him/
her.
•
The
ground
staff
hands
over
the
unm
to
the
crew
and
documents
also
handed
over
to
them.
•
And
if
they
have
any
problem
or
allergy
from
something
they
take
it
and
crew
have
to
check
it.
•
When
they
reach
the
destination
the
crew
hands
over
the
unm
to
ground
staff
and
they
hand
over
them
to
the
person
who
is
going
to
receive
him
in
that
destination
as
the
detail
given.
39.
Describe
The
Interiors
Parts
•
Aisle:
A
passage
between
two
sections
of
seats,
comprising
of
horizontally
placed
rows
that
is
located
from
the
nose
to
tail
of
the
aircraft
without
any
obstruction.
•
Bulkhead:
Partitions
or
walls
in
the
fuselage
to
make
compartments
for
different
purposes.
•
Doghouse:
A
small
cupboard,
placed
on
the
floor
of
the
aircraft
on
casters,
usually
behind
the
last
row
of
seats
in
every
zone
of
the
plane
used
for
storage
purposes.
•
Overhead
:
Medium
sized
compartments
placed
along
the
sidewall
of
the
aircraft,
fitted
with
a
door,
meant
for
stowage
of
the
carry-
on
baggage
of
the
passenger
during
flight.
•
Emergency
Exits:
Doors
&
Windows
used
specially
in
case
of
emergency
besides
being
used
as
normal
exits.
•
Galley:
The
„kitchen‟
of
the
aircraft
is
called
the
galley.
•
Lavatory:
All
lavatory
are
similar
in
design,
though
size
and
contour
may
very
depending
on
its
location.
16.
D.
Picture
comprehension
(20)
Things
That
You
need
to
include
in
your
story
Character
1(1mark)
Name:
Raghu
Roy
Age:
25
Sex:
Male
Mood:
Happy
Character
2
(1mark)
Name:
Rakhi
Ghosh
Age:
21
Sex:
Female
Mood:
Happy
2.Action
heading
(what
is
happening
in
the
story
(4
marks)
ADVENTURE
TRIP
IN
JUNGLE
This
trip
was
adventurous
and
dangerous.
Some
incident
was
happened
in
the
forest,
they
saw
lots
of
beautiful
places
and
met
dangerous
animals
and
etc.,
how
to
overcome
from
that
situation
in
the
forest.
They
had
visited
village
and
met
with
villagers
and
had
taken
help
from
them.
Now
to
write
a
story
(14
MARKS)
The
following
points
need
to
be
included
in
your
story
1.
Make
an
interesting
story
with
a
main
character
2.
Bring
a
problem
in
the
story
3.
Include
innovative
ideas
to
solve
that
problem
4.
End
the
story
properly
5.
If
you
are
female,
then
make
a
female
main
character
in
the
picture
6.
The
story
must
represent
you,
how
you
think,
how
you
react
in
that
situations,
include
these
things
in
your
story.
You
must
add
your
emotions
and
feelings
in
the
story
9.
7.
If
I
had
studied
medicine
I
would
have
becomea
doctor.
a)
will
b)
would
c)
can
d)
may
8.
I
could
have
arrived
in
time,
if
I
had
not
lost
my
way.
a)
could
b)
can
c)
may
d)
shall
9.
I
would
very
much
like
to
see
my
old
classmates.
a)
will
b)
would
c)
should
d)
might
10.
We
need
not
hurry,
we
have
got
plenty
of
time.
a)
should
b)
need
c)
must
d)
would
g)
Correctthe
following
sentences
10
marks
1.
I
am
agree
with
you.
Ans:
I
agree
with
you.
2.
One
of
my
friend
is
an
engineer.
Ans:
One
of
my
friends
is
an
engineer.
3.
I
want
to
discuss
about
the
course
fee.
Ans:
I
want
to
discuss
about
the
course
fees.
4.
Can
you
repeat
that
again.
Ans:
Can
you
repeat
that?
5.
My
brother
will
return
back
from
America
next
month.
Ans:
My
brother
is
coming
back
from
America
next
month.
Save
41.
Ques11.How
your
Inter
personal
skills
will
help
you
to
achieve
your
goal?
(DISTINCTION)
Ans.
(a)
With
good
interpersonal
skills
I
will
be
able
to
work
well
in
a
team
or
group
and
with
other
people
more
generally.
I
will
able
to
communicate
effectively
with
others,
whether
family,
friends
and
teachers.
Interpersonal
skills
are
therefore
vital
in
all
areas
of
life
at
work,
in
education
and
socially.
(b)
This
skill
which
I
need
is
full
of
information
and
practical
advice
that
I
can
use
to
improve
and
develop
my
interpersonal
skills.
(c)
Through
awareness
of
how
I
interact
with
others
and
with
practice,
I
can
improve
my
interpersonal
skills.
Ques12.What
sort
of
moral
values
you
are
lacking
and
how
you
can
develop
the
same?
(DISTINCTION)
Ans.
The
moral
values
which
I
am
lacking
are:
1.
Accountability:
Youth
is
that
stage
of
life,
where
most
of
us
makes
some
sort
of
mistake.
But
rarely
somebody
has
the
courage
to
accept
his
/
her
fault.
So,
I
will
be
accountable
accept
my
mistakes.
2.
Patience:
Life,
nowadays,
is
moving
at
such
a
pace
that
the
youth
is
becoming
more
and
more
impatient.
Desires
are
increasing
at
an
alarming
rate
so
I
will
work
hard
to
get
them
because
it
also
requires
immense
patience.
10.
ECS-
LO-
4
Guidelines:
Students
to
attempt
the
below
questions
for
getting
PASS/
MERIT/
DISTINCTION
1.
Write
your
responses
in
the
space
provided
below
the
questions
2.
Review
your
answers
before
submitting
the
Assignment
TIMELINE:
You
can
take
upto
2
hrs
to
submit
this
Assignment
Session
30
Total
Marks:
50
Time:
2
hrs
A.
Read
the
text
carefully
and
answer
the
questions
on
the
text.
(4
marks)
The
hotel
has
10
Standard,
8
Deluxe,
6
Family
rooms
and
10
Cottages.
The
Rooms
have
hot
and
cold
showers
and
private
balconies.
Room
service
and
laundry
facilities
are
also
available.
All
rooms
except
Cottages
offer
air
conditioning.
Each
room
is
equipped
with
two
single
beds,
Family
rooms
have
4
single
beds.
All
rooms
(except
for
Cottages)
have
televisions.
If
you
desire
to
make
a
reservation
or
request
for
more
information
you
need
to
complete
the
form.
Our
travel
staff
will
be
prompt
in
responding
to
any
request
within
one
working
day.
The
hotel
staff
there
to
help
you.
An
approval
of
your
booking
will
be
sent
to
you
via
e-
mail
(and
fax
if
required).
If
for
any
reason
you
wish
to
cancel
your
booking,
it
would
be
in
your
benefit
if
you
do
so
as
early
as
possible
by
e-
mailing
our
travel
staff.
Answer
the
questions
given
below:
Tick
mark
the
correct
option
1.
Showers
a.
There
are
no
showers
in
the
Cottages.
√
b.
There
is
a
shower
in
every
room.
c.
Only
the
Cottages
have
showers.
I
confirm
that
the
work
submitted
for
this
assignment
is
my
own.
Learner
name,
Reference
id
Raghu
Roy
FIAT/
KOL/
20-
21/
636
Date
17th,
June,2021
Batch
code
N1
1.
SUBMITED
BY
:
SYED
SHABBIR
HUSSAIN.
SUBMITTED
TO
:
MRS.NINA
RAMACHANDRAN.
SUBMITTED
ON
:
16-
06-
2012
BATCH
CODE
:
B1/
AHS.
CENTER
:
HIMAYAT
NAGAR,HYDERABAD.
YEAR
:
2011
–
2012.
40.
SLIDE
RAFT
•
An
evacuation
slide
is
an
inflatable
slide
used
to
evacuate
an
aircraft
quickly.
An
escape
slide
is
required
on
all
commercial
(passenger
carrying)
aircraft
where
the
door
sill
height
is
such
that,
in
the
event
of
an
evacuation,
passengers
would
be
unable
to
"step
down"
from
the
door
uninjured.
•
Escape
slides
are
packed
and
held
within
the
door
structure
inside
the
slide
bustle,
a
protruding
part
of
the
inside
of
an
aircraft
door
that
varies
in
size
depending
on
both
the
size
of
the
aircraft
and
the
size
of
the
door.
•
Many,
but
not
all
slides
are
also
designed
to
double
as
life
rafts
in
case
of
a
water
landing.
19.
P1b
P3a,b,c
(LO2
&
3
of
unit
4)
State
the
technical
advancements
of
Airbus
A380
compared
to
A300.
Identify
and
describe
the
functions
of
the
parts
shown
to
you.
a)
Cockpit
b)
Cargo
c)
Exterior
Parts
d)
Interior
Parts
e)
Slide
Raft
f)
Cabin
Inter
Communication
System
g)
Passenger
Service
Unit
h)
Jump
Seat
47.
63.
Hot
&
Cold
Water.
64.
Sewing
Kit.
65.
Alarm
Clock.
compare
the
facilities
offered
by
the
hotel
chains
above
mentioned
between
national
and
international
hotel.
Ques2.
Explain
how
the
Housekeeping
department
contributes
towards
earning
hotel
revenue.
Write
your
findings
below.
The
findings
should
not
exceed
10-
15
sentences.
Also,
describea
standard
roomin
a
hotel,
exhibiting
the
basic
amenities
and
facilities
provided.
(PASS)
Ans.
Housekeeping
means
performing
all
the
duties
towards
cleaning,
maintaining
orderliness
and
running
a
house
or
a
business
property.
In
case
of
hotels,
the
housekeeping
duties
involve
maintaining
the
hotel
to
the
best
possible
state
in
terms
of
cleanliness
and
keeping
it
at
highly
desirable
ambience.
A
hotel
survives
on
the
sale
of
room,
food,
beverages
and
other
minor
services
such
as
the
laundry,
health
club
and
spa.
The
housekeeping
department
is
one
the
major
departments
in
any
hospitality
industry.
None
would
like
to
visit
a
place
which
not
clean
and
well
maintained.
Everyone
wishes
to
stay
in
a
clean
and
pure
ambience
and
here
comes
the
housekeeping
department.
Provide
housekeepers
with
the
right
tools
and
equipment.
The
right
cleaning
tools,
like
microfiber
towels
and
mops,
can
improve
cleanliness
by
not
leaving
lint
behind.
If
the
room
is
well
maintained
and
keeping
the
hotel
clean
and
fulfilling
needs
of
the
customers
and
keeping
the
customer
satisfied
with
the
service.
It
automatically
increases
the
aesthetical
appeal
of
the
environment
and
hence
helps
in
earning
revenues.
A
standard
room
comes
in
the
category
of
the
hotel’s
cheapest
room.
It
is
a
type
of
single
room,
which
has
a
king-
size
bed,
or
as
two
beds
—
this
room
is
decorated
with
two
queen-
size
beds.
The
basic
amenities
and
facilities
provideare:
-
1.
Amenities
i.
Basic
Toiletries.
ii.
Internet/
WIFI.
iii.
City
Guide.
iv.
Tea/
Coffee
Making
Machine.
v.
Emergency/
Exit
Plans.
vi.
Safe.
vii.
Laundry.
viii.
Do
Not
Disturb
Sign.
ix.
Stationery.
x.
Towels.
2.Facilities
i.
24
Hour
security.
ii.
Poolside
bar.
iii.
Spa.
iv.
Public
computer.
6.
•
A
new,
dedicated
Minister
of
Civil
Aviation
is
a
positive,
but
he
faces
a
challenging
task
:On
18-
Dec-
2011
Ajit
Singh
took
over
Mr.
Ravi’s
civil
aviation
responsibilities.
A
dedicated
minister
is
a
positive
development,
but
a
change
of
leadership
at
this
critical
time
means
uncertainty
will
persist,
especially
in
the
absence
of
a
clear
strategic
framework
for
the
sector
•
Traffic
is
expected
to
continue
to
grow
strongly,
but
financial
recovery
will
be
slow
:Banks
have
become
a
critical
pillar
of
the
aviation
sector...
•
Poor
government
policy
means
airports
also
face
financial
challenges
:Meanwhile,
private
and
state-
owned
airport
operators
continue
to
struggle.
The
operators
of
Delhi
and
Mumbai
Airports
have
invested
USD5
billion
in
modernising
these
facilities
but
the
revenue
collection
has
been
less
than
expected
due
to
the
economic
regulator
not
permitting
a
dual-
till
framework,
while
the
Supreme
Court
ordered
both
airports
to
cease
collection
of
Airport
Development
Fees
from
passengers,
pending
approval
by
the
Airports
Economic
Regulatory
Authority.
1.
Name
:
Harsh
Soni.
Course
:
AHTM
Batch
:
R2
Assessor’s
Name
:
Nausheen
Khan.
126.
Date
:
20th
December,
2011
Airline
:
Sriwijaya
Air
Aircraft
:
Boeing
737-
400
Location
:
Yogyakarta,
Indonesia
Fatalities
:
0:131
44.
1.
SMOKE
HOOD

Smoke
hood
is
a
protective
device
similar
in
concept
with
gas
mask

A
smoke
hood
is
intended
to
protect
victims
of
fire
and
effects
of
smoke
inhalation
128.
MY
OPINION
•
Aviation
industry
has
increased
India’s
GDP
a
lot.
•
The
Industry
is
improving
day
by
day
measures
are
taken
to
improve
safety
feature.
•
This
improvement
has
changed
the
way
a
person
looks
at
flying,
it’s
safety
and
it’s
speed.
108.
Highway
In
The
Sky
(HITS)
•
A
graphical
flight
path
system.
•
Flying
will
be
as
easy
as
–
and
safer
than
–
driving
a
car.
•
Intuitive
cockpit
displays
show:
–
Virtual
path
for
aircraft
to
follow.
–
3D
representation
of
terrain
and
obstructions.
–
2D
moving
map
of
other
aircraft,
weather
conditions,
restricted
airspace,
and
airports.
47.
THE
ROLE
OF
FIRSTAIDER
A
partial
or
complete
breakage
of
a
bone
is
known
as
fracture.
•
Steady
and
support
the
injured
part
immediately,
so
that
no
movement
is
possible.
This
stops
further
injury
and
helps
to
stop
the
bleeding.
Moreover
the
danger
of
the
broken
ends
of
bone
damaging
arteries,
nerves
and
muscles
is
prevented.
•
Immobilize
the
fracture
area
and
the
joints
on
both
sides
of
fracture(above
and
below
fracture
side).
•
Do
not
apply
bandage
over
the
area
of
fracture.
•
The
bandaging
should
be
fairly
firm
so
that
there
is
no
movement
of
the
fractured
ends;
but
not
too
tight
in
which
case
circulation
of
blood
to
the
area
will
be
stopped.
If
there
is
further
swelling
of
the
injured
area,
the
bandage
is
too
tight,
therefore
loosen
the
bandages
slightly.
•
Always
place
padding
material
between
the
ankles
and
knees
and
other
hollows,
if
they
have
to
be
tied
together,
so
that
when
limbs
are
bound
together
they
are
comfortable
and
steady.
•
As
the
patient
will
be
lying
down
the
bandage
should
be
passed
through
the
natural
hollows
like
the
neck,
the
lower
part
of
trunk,
knees
and
just
above
the
ankles,
so
that
the
patient
body
is
not
jarred.
•
Always
tie
knots
on
the
sound
side.
58.
Purpose
&
Aims

Explain
the
functions
and
responsibilities
of
travel
organisations

Evaluate
the
importance
of
international
aviation
conventions.

Demonstrate
knowledge
of
the
geography
of
the
aviation
industry
Use
appropriate
terminology
associated
with
the
aviation
industry.

Identify
the
main
documents
required
by
passengers

Investigate
different
uses
of
the
Travel
Information
Manual.

Explain
the
planning
process
for
an
air
travel
itinerary

Using
timetables
and
tariffs
produce
a
detailed
itinerary
and
tickets
for
a
minimum
five
day
tour.
Background
You
are
working
in
an
Air
travel
organization
like
a
Travel
agency
or
a
Tour
Operating
company
as
a
counter
staff.
Guidelines:
Students
to
attempt
the
below
questions
for
getting
PASS/
MERIT/
DISTINCTION
15. Write your responses in the space provided below the questions 16. Review your answers before
submitting
the
Assignment
TIMELINE:
You
can
take
up to One week to submit the Assignments Question. 1. A customer walks-in: he/she wants to go out
on
a
tour with family. Plan the trip according to the passenger’s necessities: A) You are required to write
about
any
2
countries, travelling to two respective cities in each of them. The choice of Countries/cities should
have
some
history and tourist attractions. *Note: Minimum 2 and maximum 6 destinations in each city. (PASS)
B) Each country has its own travel set of laws: be explicit in explaining how to reach that country
along
with
the
customs, currency, and the airport tax regulation policy (if required). (PASS) C)Prepare itinerary for
the
client. Itinerary prepared for the client should have Day to Day itinerary for the passenger with a
return
journey planned from the home country. (PASS) Answer: A) Ans: Travelling from India (Kolkata) to
France and England two countries. France two cities Paris and Lyon then England two cities London
and
Manchester will visit three Destinations. 19. Do NOT let the casualty move unnecessarily, eat, drink,
or
smoke. DO NOT leave the casualty unattended. Reassure the casualty constantly. Treat any cause of
shock which can be remedied (such as external bleeding). Lay the casualty down, keeping the head
low. Raise and support the casualty’s legs (be careful if suspecting a fracture). Loosen tight clothing,
braces, straps or belts, in order to reduce constriction at the neck, chest and waist. Insulate the
casualty from cold, both above and 6. c) Fill in the blanks with articles 5 marks 1. Man is mortal. 2. I
am
a
university student. 3. She goes to temple in the mornings. 4. Kiran is the best student in the class. 5.
the
camel is the ship of the desert. 6. This book has won the Booker prize. 7. Harishchandra was an
honest king. 8. I am fond of classical music. 9. I met a boy in the store. 10. Gold is a precious metal.
d)
Prepositions marks 5 marks 1. I’m off for two weeks in August. 2. The dog is asleep under the tree. 3.
I
have
lived in this flat since 2008. 4. My friend at work, is from Japan. 5. I wake up around 8 am every
morning. 6. Thank you for telling me about this. 7. Who did you buy this from ? 8. The Jute Mill
workers have been on strike since January. 9. Between Ramesh and Ganesh, I think Ramesh is a very
good
teacher. 10. Did you do it on purpose? No, it was an accident! e) Fill in the blanks with the correct
tense 10 marks 1. The police caught (catch) the thief red-handed. 2. A bomb scare delayed (delay) the
flight
by
almost two hours. 98. DISTINCTION-A (unit 4) Advantages and disadvantages of the current
scenario of Aviation Industry. Also explain how the aviation industry has an impact on the economic
growth & how u would visualize the future of Aviation Industry in the next 10 years. 113. As the
narrow-bodied Boeing 737-800 approached the table-top runway at Mangalore, the winds were calm,
it's a bit cloudy. But visibility was clear up to six kilometer's. Captain Glusica and his co-pilot
Captain SS Ahluwalia were cleared by Mangalore airport to approach for landing. About 10 miles
short of the runway, the plane switched over to the Instrument Landing System. What happened
next
is
a
mystery at the moment. The aircraft hit the tarmac about 2000 feet beyond its touchdown point. That
proved fatal for the aircraft as it simply did not have enough runway left to break its speed. The
plane
hit a fence, broke through the airport boundary wall and fell into the gorge beyond, breaking into
two
and
catching fire on impact. Of the 166 people on board, 158 perished but there is a miraculous escape
for
eight passengers. Reports suggest that the Air Traffic Control received no distress signal in the
moments before landing. So the reason for one of the country's worst aviation disasters is still a
mystery. 28. • The Airbus A300 is a short- • The Airbus A380 is a long- to medium-range wide body
to-medium range wide body aircraft. aircraft. • Single deck, twin - engined • Double-deck, four-
engine • First flight-28 October 1972 • First flight-27 April 2005 • Introduction-30 May 1974 •
Introduced-25 October with Air France 2007 with Singapore • Primary users Airlines FedEx
Express • Primary users UPS Airlines Singapore Airlines American Airlines Emirates
Airline
Japan Airlines Qantas • Variants:-A 300-B1,A 300- • Variants:-Future variants B2,A300-
B4,A300-600 & A A380-900 300-B10. 41. CABIN INTERCOMMUNICATION SYSTEM CIDS
(Cabin Intercommunication Data System) is the core digital cabin management system used in all
Airbus
aircraft. The system controls and displays cabin functions for passengers and crew. These include
cabin
lighting, cockpit/cabin announcements, door status indication, emergency signals, non-smoking
/
fasten seatbelt signs, smoke detectors, cabin temperature, water/waste tank capacity and various
other
cabin
functions, some of which are critical for safety. The system consists of a central computer, the
director, the director interface board, one or more flight attendant panels and a data network for
audio transmission in the cabin. 25. 13. This type of flower arrangementcan be used on a
restauranttable. Horizontal Crescent Write the correctchoice: Horizontal C Answer in one sentence 1.
What are the functions of Housekeeping? Ans. Housekeeping Is an Operational Departmentin A
Hotel, Which Is Responsiblefor Cleanliness, Maintenance, Aesthetic Upkeep of Rooms, Public Area,
Back Area and Surroundings. 2. Name the two additional services offered to a guestby
Housekeeping? Ans. Additional Equipment in Guests’ Room and Valet or Laundry Service. 3. What
does a room mean to a guest? Ans. A Guest Room Is A Bedroomin A Houseor Hotel for Visitors or
Guests to Sleep In. 4. Who heads the Linen Room? Ans. Linen roomor laundry supervisor heads
thelinen room. 5. What is ‘linen’? Ans. Linens AreFabric Household Goods Intended for Daily Use,
Such as Bedding, Tablecloths and Towels. 6. Which sub-section of Housekeeping earns direct
revenue? Ans. The Housekeeping Department Contributes Towards Earning Hotel Revenue by
Keeping the Hotel Clean, Fulfilling Needs of The Customers and Keeping the Customer Satisfied
with
The
Service. 7. Define ‘PenthouseSuite’? Ans. A Penthouseor A PenthouseApartment or Suite Is A
Luxurious Flat or Set of Rooms at The Top of a Tall Building. 8. Define ‘Twin Room’? Ans. Twin
Rooms
HaveTwo Beds. Double Rooms HaveEither King/Queen Size Bed. Double Room Means, A Room
Has Only One Bed ComfortableFor 2 Persons. 45. BASIC RULES OF FIRST AID • Rules
discussed in this slide are applicable to all types of first aid. • Keep calm and determine the injuries
or
sudden cause of illness. Find out exactly what happened. Information may be obtained from the
friends, family or witnesses. • If passenger’s condition appears serious, do not hesitate to use the P.A.
and
request
medical assistance from a doctor that may be on board. • Treat injuries in order of their importance. •
Act quickly and deal with the urgent conditions first. 1. Breathing 2. Bleeding 3. Broken bones 4.
Burns • Loosen tight clothing around neck and waist. • Reassure passenger by telling him what you
are
doing and what it will do for him. • Do not give liquids to an unconscious customer. • Maintain
communication with flight deck. • Inform to senior most. 13. 3. EXTERIOR PART 1. NOSE GEAR
2.
MAIN GEAR 3. WINGLET 4. RUDDER 5. ELEVATOR 23. • The new airbus A-380 is a double-
deck wide body. • Four engine airline manufacture by Europe. • The large passenger airline in the
world, it designed to carry 555 passenger in the class configuration A-380 is a also termed as the
“super jumbo” of aviation industry. • A380 provides more than 80% of the floor place than
A300,A380 also possess some luxury area as the gymnasiums, bar, beauty salon, etc for more
passenger
comfort. Lower fuel consumption . • Noise level is lower of any existing aircraft. Window is also
bigger, provide more natural light. • Wireless Network Will Provides Wireless Broad Band Internet
62.
AFTER
LANDING

Upon
landing
flight
attendants
must
remain
stationed
at
exits
and
monitor
the
aircraft
and
cabin
as
passengers
disembark
the
plane
.

Completing
paperwork
including
writing
a
flight
report
and
sign
out.
46.
3.
FIRE
AXE

These
are
provided
to
obtain
emergency
access
to
areas
and
parts
of
plane
which
are
not
easily
accessible.

The
handle
is
insulated
to
prevent
against
electrical
shocks
47.
v.
Semi
open
&
outdoor
restaurant.
vi.
Disable
rooms
&
Interconnecting
rooms.
vii.
Car
parking.
viii.
Swimming
pool/
Jacuzzi.
Ques
3.
You
have
prepared
a
layout
of
a
standard
room
as
per
the
current
scenario
of
the
hotel
industry.
After
analysing
the
guest
supplies,
amenities,
décor
and
cleaning
standards,
design
a
standard
room
for
future.
(You
can
describe
the
layout
in
a
few
lines)
Explain
as
to
how
the
hotel
with
updated
room
facilities
can
create
a
niche
in
the
industry.
(DISTINCTION)
OR
Answer
the
Question
below
Design
a
brochure
with
specially
designed
packages
to
up-
sell
a
hotel
in
the
off-
season.
Explain
how
the
various
packages
will
be
successful
in
bringing
business
during
the
off-
season.
(DISTINCTION)
Ans.
BROCHURE
SPECIALLY
DESIGNED
PACKAGES
(OFF-
SEASON)
A.
Free
pick
up
and
drop
facilities
at
off
season
from
station/
airport
to
hotel.
B.
Free
passes
to
the
nearest
resort
for
two
in
week
days.
C.
50%
off
on
dining's.
D.
30%
payback
at
guarantee
booking
of
a
double
occupancy
booking.
E.
Pay
for
3
nights
and
get
one-
night
free
stay
at
hotel.
F.
Laundry
service
free.
G.
Some
of
the
offers.
H.
20%
off
in
enrich
saloon
for
stay
of
2
nights
in
hotel.
I.
50%
offer
on
breakfast,
lunch
or
dinner.
This
is
the
sure
short
way
to
start.
Pull
out
your
existing
database
of
guests
and
look
for
those
who
frequently
visit
your
hotel
who
can
be
valuable
to
your
business
during
the
off-
season
months.
Also,
look
for
guests
who
stay
more
often
in
your
property
compared
to
other
hotels.
If
you
find
any,
then
contact
them
through
mails
or
social
media
and
offer
them
deals
during
the
off-
season
months.
Make
sure
your
deals
are
for
a
limited
period
and
ask
the
guests
to
avail
them
or
refer
someone
who
would
benefit
out
of
the
deals.
Remember
that
your
repeat
customers
are
the
best
source
of
additional
sales
at
any
given
time
in
your
business.
Current
Customers.
Keep
in
touch
with
past
and
regular
customers
and
engage
them
with
a
reward
programmed.
1.
Promote
with
Local
Businesses.
2.
Type
of
Customer.
3.
Promote
on
Social
Media.
4.
Discounts.
5.
Special
Packages.
6.
Local
events.
7.
Keep
up
the
Content.
All
are
this
providing
in
off-
season
to
increase
revenue
of
our
company.
I
made
this
Brochure
design
for
off-
season,
in
all
above
points
are
to
increase
revenue
and
attracting
customers
towards
our
company.
119.
Date
:
20th
April,
2012
Airline
:
Bhoja
Air
Aircraft
:
Boeing
737-
236
Location
:
Islamabad,
Pakistan
Fatalities
:
127:127
58.
CLOSING
THE
DOOR

Hold
the
door
assist
handle
on
the
door
frame.
Press
the
gust
lock
on
the
door
support
arm
to
unlock
the
door
.

Check
the
door
area
is
clear.

Slide
the
door
rearwards
until
it
is
front
of
the
doorframe
then
pull
the
door
inwards
and
lower
the
door
control
handle
for
airbus
in
anti
clock
wise
for
Boeing
and
make
sure
that
the
door
is
locked
properly.

Arm
the
door
in
to
evacuate
slide
raft
emergency
mishap.
51.
HEART
ATTACK
•
A
heart
attack
occurs
if
the
flow
of
oxygen-
rich
blood
to
a
section
of
heart
muscle
suddenly
becomes
blocked.
If
blood
flow
isn't
restored
quickly,
the
section
of
heart
muscle
begins
to
die.
•
If
someone
has
a
cardiac
arrest
or
heart
attack,
there
may
be
only
a
few
minutes
to
act
before
it
is
too
late.
It
is
vital
to
know
what
to
do
beforehand.
•
Immediately
attend
the
patient
and
identify
the
problem.
•
Inform
the
other
crew
and
senior
most.
•
With
the
help
of
other
crew
make
the
patient
in
recovery
position.
•
If
the
patient
is
unconscious
check
the
pulse
and
breathing.
•
If
breathing
is
absent
give
him
CPR.
Until
pulse
is
found.
•
Inform
captain,
he
will
inform
to
nearest
ATC
and
will
make
an
emergency
landing
if
necessary.
•
Assist
the
patient
till
certified
doctor
come.
•
Hand
over
the
patient
to
doctor
or
ground
staff.
1.
AVIATION
ASSIGNMENT
LEARNER
NAME:-
MIYANOOR
HANIF
IQBAL
COURSE
TITLE:-
AVIATION
ASSESOR
NAME:-
E.
A.
MENDIS
ISSUE
DATE:-
19/
11/
08
26.
Personality
Development
–
Written
Assignment
Guidelines:
Students
to
attempt
the
below
questions
for
getting
PASS/
MERIT/
DISTINCTION
Learner
Name
Raghu
Roy
Reference
ID/
Batch
Code
FIAT/
KOL/
20-
21/
636/
N1
Course
Title
Personality
Development
Assignment
Assessor
Name
Rajarajeswari
Sathiyamoorthy
Assessment
Area
Part
1-
Self
Development
Part
2
–Effective
Communication
Skills
Assignment
Title
Pass
1:
Investigate
factors
which
contribute
to
personality
Development
2:
Understand
Time
&
explore
methods
for
its
management
&
removing
blocks
3:
Investigate
the
development
of
leadership
skills
appropriate
to
specific
situations...
4:
Recognise
Inter
Personal
Behaviour,
its
affects
on
relationships
with
others.
5:
Examine
Communication,
its
types
&
its
importance
on
our
effectiveness.
6:
Understand
the
importance
of
projecting
a
positive
Image.
Purpose/
Aims
✓
Analyse
own
personality
type.
✓
Critically
examine
a
range
of
factors,
which
contribute
to
personality
development.
✓
What
is
time,
its
value,
how
can
it
be
measured.
✓
Identify
ways
to
overcome
blocks
to
effective
time-
management.
(Realise
the
importance
of
TIME
MANAGEMENT
in
everyday
life
and
relate
it
to
self
development.)
✓
Define
leadership
skills
needed
for
a
specific
situation.
✓
Propose
methods
to
develop
own
leadership
skills.
✓
Identify
a
range
of
methods
required
for
analysing
effective
interrelationships
with
others.
✓
Evaluate
the
main
steps
required
to
develop
an
open
self
personality.
✓
Analyse
barriers
and
weaknesses
to
successful
communication
✓
Produce
evidence
of
effective
verbal,
non
verbal
and
written
communication.
✓
Explore
how
character
building
and
morals
will
support
career
development.
✓
Demonstrate
public
speaking
skills.
I
confirm
that
the
work
submitted
for
this
assignment
is
my
own.
Learner
name
Reference
id
Raghu
Roy
FIAT/
KOL/
20-
21/
636
Date
19/
08/
2021
Batch
code
N1
18.
3.5
Elevator
The
control
surface,
usually
on
the
trailing
edge
of
horizontal
stabilizer
which
is
used
for
nose
up
down
movement
46.
63.
Hot
&
Cold
Water.
64.
Sewing
Kit.
65.
Alarm
Clock.
compare
the
facilities
offered
by
the
hotel
chains
above
mentioned
between
national
and
international
hotel.
Ques2.
Explain
how
the
Housekeeping
department
contributes
towards
earning
hotel
revenue.
Write
your
findings
below.
The
findings
should
not
exceed
10-
15
sentences.
Also,
describe
a
standard
room
in
a
hotel,
exhibiting
the
basic
amenities
and
facilities
provided.
(PASS)
Ans.
Housekeeping
means
performing
all
the
duties
towards
cleaning,
maintaining
orderliness
and
running
a
house
or
a
business
property.
In
case
of
hotels,
the
housekeeping
duties
involve
maintaining
the
hotel
to
the
best
possible
state
in
terms
of
cleanliness
and
keeping
it
at
highly
desirable
ambience.
A
hotel
survives
on
the
sale
of
room,
food,
beverages
and
other
minor
services
such
as
the
laundry,
health
club
and
spa.
The
housekeeping
department
is
one
the
major
departments
in
any
hospitality
industry.
None
would
like
to
visit
a
place
which
not
clean
and
well
maintained.
Everyone
wishes
to
stay
in
a
clean
and
pure
ambience
and
here
comes
the
housekeeping
department.
Provide
housekeepers
with
the
right
tools
and
equipment.
The
right
cleaning
tools,
like
microfiber
towels
and
mops,
can
improve
cleanliness
by
not
leaving
lint
behind.
If
the
room
is
well
maintained
and
keeping
the
hotel
clean
and
fulfilling
needs
of
the
customers
and
keeping
the
customer
satisfied
with
the
service.
It
automatically
increases
the
aesthetical
appeal
of
the
environment
and
hence
helps
in
earning
revenues.
A
standard
room
comes
in
the
category
of
the
hotel’s
cheapest
room.
It
is
a
type
of
single
room,
which
has
a
king-
size
bed,
or
as
two
beds
—
this
room
is
decorated
with
two
queen-
size
beds.
The
basic
amenities
and
facilities
provide
are:
-
1.
Amenities
i.
Basic
Toiletries.
ii.
Internet/
WIFI.
iii.
City
Guide.
iv.
Tea/
Coffee
Making
Machine.
v.
Emergency/
Exit
Plans.
vi.
Safe.
vii.
Laundry.
viii.
Do
Not
Disturb
Sign.
ix.
Stationery.
x.
Towels.
2.Facilities
i.
24
Hour
security.
ii.
Poolside
bar.
iii.
Spa.
iv.
Public
computer.
Download
to
read
offline
83.
FIRE
IN
LAVATORY
Immediately
advise
the
PIC,
other
cabin
crew
members
and
trip
lavatory
circuit
breakers
(if
possible).
Get
back-
up.
Simultaneously,
feel
the
door
with
the
back
of
hand
to
determine
fire
intensity:
If
the
door
is
cool:
•
Open
door
and
locate
source
of
fire.
•
Discharge
fire
extinguisher.
•
Douse
with
water
to
prevent
re-
ignition.
67.
P2
d
(LO4
of
unit
4)
In-
Flight
Meal
Service
85.
MERIT-
A
(unit
4)
Describe
a
Cabin
Crew
routine
for
an
flight
from
sign
in
time
until
sign
out.
62.
QUALITIES
OF
A
CABIN
CREW
1)
TECHNICHAL
KNOWLEDGE
2)
MATURITY
3)
ADAPTABILITY
4)
JUDGEMENT
5)
TACT
6)
GROOMING
7)
POSSITIVE
THINK
8)
FRIENDLY
9)
EMPATHETIC
10)
SINCERE
11)
POSITIVE
ATTITUDE
12)
DEDICATED
13)
GOOD
LISTENER
14)
A
GOOD
COMMUNICATOR
124. Date : 30th January, 2012 Airline : TRACEP Aircraft : Antonov AN-28 Location : Namoya,
Congo Fatalities : 3:5 75. • The airlines take the details of unm and who is going to receive him/her. •
The
ground
staff hands over the unm to the crew and documents also handed over to them. • And if they have
any
problem or allergy from something they take it and crew have to check it. • When they reach the
destination the crew hands over the unm to ground staff and they hand over them to the person who
is
going to receive him in that destination as the detail given. 98. DISTINCTION-A (unit 4)
Advantages and disadvantages of the current scenario of Aviation Industry. Also explain how the
aviation industry has an impact on the economic growth & how u would visualize the future of
Aviation Industry in the next 10 years. 1. FRANKFINN CERTIFICATION IN AVIATION,
HOSPITALITY AND TRAVEL MANAGEMENT CAMAC STREET, KOLKATA RAGHU ROY
57. THE PRE TAKE – OFF SERVICE Service between boarding and take off is called pre take off
service
.

You
will
be
standing in the cabin welcoming passengers on board and helping them to locate their senate and
store their cabin baggage quickly to maintain a smooth flow for all passengers boarding . Don’t
lift the passenger bag you barely touch the bag with two fingers . Boarding completed. Download
to
read
offline
52. HEART ATTACK Rescue Breathing (Adult/child/Infant) • Check for consciousness. • Gently
shake and shout, "Are you okay?" • Call for help. • Flight Attendant bring POB, CPR masks, and
gloves • Notify the Captain • If victim is in seat, place on floor, face up • Open airway • Head tilt
/Chin lift (infant-neutral position) • Check for breathing (5 seconds) • Look, Listen and Feel • Give 2
breaths (infant-puffs), if no breathing, • Give breaths slowly and stop when you see chest starting to
rise • Check for pulse/breathing (5 seconds) • Adult/Child - Carotid artery (neck) • Infant-Brachial
artery (inside of upper arm) 10. The market share of Indian carriers as on December 2011 in the
domestic aviation market. 51. COFFEE SHOP A coffeehouse, coffee shop, or café is an
establishment that primarily serves coffee of various types, e.g. espresso, latte, and
cappuccino.Somecoffeehousesmay servecold drinks,such as iced coffee, iced tea, and other non-
caffeinated beverages. A coffeehouse may also serve food, such as light snacks, sandwiches,
muffins, fruit, or pastries. Coffeehouses range from owner-operated small businesses to large
multinational corporations. MENU Short menu with hot and cold beverages, snacks, and light meals.
AMBIENCE Informal ambience with light music and moderate lighting. SERVICE Quick and mid-
priced service for high customer turnover. 17. The pictures are printed on the inside back cover of the
ECS book. ADVENTURE TRIP IN JUNGLE I and my friend were planning to go to an adventure
trip
to
a
forest. Friday morning, we were going for shopping and we brought dresses, ropes, cans food
products and other needed stuff. The whole day went for shopping. The next day we started packing
our
bags and around night 10:30pm we finished packing and we were exited to go to the adventure trip
in
the
forest. Finally, we reached the forest by 12:30pm on Sunday and we entered the forest at beginning
it
was pleasant, there were no dangers. Then by 1:30 pm we reached bit deep into the forest. then we
found a nice place to eat lunch. After eating lunch, we started ones again. We had to cross a river
and
while crossing the river a water snake bite on my friend’s leg and we stopped for a while and applied
medicine to my friend’s leg and then we continued walking and we started hearing sounds of tiger.
My friend was afraid. After some time, we crossed the tiger’s zone. Then we were very careful on
each step and suddenly a group of monkeys attacked us and took some of our foods stuff. Only
some water bottles and some snacks were left. We were tired and we were searching a place to sit
but accidentally I sat on a sleeping bear thinking that it was a rock and suddenly the bear woke up
and
got really very angry and started chasing us, he scratched my leg with his sharp nails and it was
really painful but still we ran to save our lives, we stopped in the tree for hide from angry bear. After
that
my
friend applied medicine to my leg and then took rest for some time. It was dark soon. We could not
see anything but still we continued walking, soon we reached on top of the waterfall, we didn’t
know
that
we were on top of the waterfall and we slept over night there. In the morning we woke up and
started walking again and after an hour we realized that we were lost in the middle of the forest and
we didn’t have any way to get out. So, we were afraid that if any other danger would arise. Then we
walked for a long time and it was evening and we reached near of a cave and we saw human foot
step prints and we followed it we saw the cave was lion’s den, then we ran from there and didn’t
stop running after going far from there. Then we noticed a small village and people living there and
we tried to ask the way to city but no one understood our language but one beautiful young lady
understood our language because she learnt our language as well as educating herself from our well-
known university. She showed us the way to the city. We finally reached the city of our home. After
the
trip
we were very glad that we reached home. our adventure was very cool and mysterious and always
remarkable. 18. •Choosing seats with the smoothest ride in regards to pitch (the seats over the wings
in
an
airplane] •Sitting facing forward while focusing on distant objects rather than trying to read or look
at
something inside the airplane. Eating dry crackers, olives or suck on a lemon, to dry out the
mouth, lessening nausea & providing a carbonated beverage. in case of mild cases of motion
sickness and before going for small trips over the counter medication can be a very effective
preventive measure they are Meclizine Bonnie Antivert Dramamine 36. Ques:11. What are
Ego states? Which Ego state do you operate most often? (MERIT) Ans: Ego states are a consistent
pattern of thinking, feeling and behaviour. Berne’s tripartite model is an explanation of three main
events that happen to all of us- childhood, the development of rational, logical thinking and exposure
to
parental or significant others influence. Each and every human being behaving in different ego states
depending upon moment and person. PAC P-Parent ego state. A- Adult ego state. C- Child ego state.
Ego state which I operate most is – Adult ego state. a. With my grandparents I am in adult ego state.
b. With my senior I behave in adult ego state. c. When I am with my family and friends, I’m in adult
ego state. Ques12.List any 4 areas where you would like to be more persistent? How will you do it?
(MERIT) Ans: four areas in which I want to be more persistent are: 1. Compassion. 2. Trust. 3.
Modest. 4. Generosity. I will do it by 1. Compassion: By being helpful and empathic with everyone,
I
will
become more compassion. 2. Trust: I will show my trust on others. 3. Modest: I will not show others
what
I
am but let them know about me themselves. 4. Generosity: I will start to think more and increase
interaction with people as it will show how generous I am. Ques1.Does your "personality" need
improvement? Why? (DISTINCTION) Ans: Yes, we need personality improvement, my personality
need improvement because when it comes to polishing your skills and improving the possibilities are
endless. If you make good use of the resources, you can learn new skills and develop new ones, that
is
why I want to improve my personality because I want to be best version of myself. I want to
develop
a
warmer personality by making good connections with others, learning new things. 7. Cockpit :-
Cockpit or flight deck is the area, usually near the front of an aircraft, from which a pilot controls
the
aircraft. Most modern cockpits are enclosed, except on some small aircraft, and cockpits on large
airliners are also physically separated from the cabin. From the cockpit an aircraft is controlled on the
ground and in the air.
108.
Highway
In
The
Sky
(HITS)
•
A
graphical
flight
path
system.
•
Flying
will
be
as
easy
as
–
and
safer
than
–
driving
a
car.
•
Intuitive
cockpit
displays
show:
–
Virtual
path
for
aircraft
to
follow.
–
3D
representation
of
terrain
and
obstructions.
–
2D
moving
map
of
other
aircraft,
weather
conditions,
restricted
airspace,
and
airports.
109.
HITS
air
traffic
management
•
Pilot
will
select
destination
by
either:
–
Clicking
on
a
map
display.
–
Speaking
the
name
of
the
airport.
•
Aircraft
will
automatically
access
Aviation
Web
Services
and
use
them
to:
–
Obtain
updates
of
weather,
navigation,
airport,
and
aircraft
performance
data.
Note
–
Most
information
will
already
be
cached
in
a
database
on
the
aircraft.
–
Plan
the
flight
and
navigate
through
the
air.
–
Receive
alerts
and
notifications.
–
Display
current
flight
information.
•
Aviation
Web
Services.
–
Software
components
that
can
be
run
over
the
Internet
and
contain
aviation
data
in
an
Extensible
Markup
Language
(XML)
format.
20.
Q6.
What
are
the
causes
of
Acne
and
dark
circle
and
also
provide
02
remedies
for
each?
(Pass)
I.
ACNE:
is
a
skin
condition
that
occurs
when
your
hair
follicles
become
plugged
with
oil
and
dead
skin
cells.
It
causes
whiteheads,
blackheads
or
pimples.
REMEDIES
a)
Ice
cubes.
b)
Tea
tree
oil.
II.
DARK
CIRCLE:
Oversleeping,
extreme
fatigue,
or
just
staying
up
a
few
hours
past
your
normal
bedtime
can
cause
dark
circles
to
form
under
your
eyes.
REMEDIES
a)
Vitamin
E
Oil.
b)
Rose
Water.
Q7.
What
are
the
types
of
hair?
Highlight
the
causes
of
dandruff
and
provide
02
remedies?
(Pass)
the
four
hair
types
are:
1.
Curly.
2.
Tight
Curls.
3.
Straight.
4.
Wavy.
Dry
skin
dandruff.
This
is
a
common
type
of
dandruff.
Oily
skin
dandruff.
Just
below
the
surface
of
your
skin
are
glands
that
produce
sebum,
an
oily
substance
that
helps
moisturize
and
protect
your
skin.
REMEDIES
a)
Hair
care.
b)
Dandruff
shampoos.
Q8.
What
are
the
Do’s
and
Don’ts
of
Personal
hygiene
and
Grooming
Hygiene?
(Merit)
PERSONAL
HYGIENE
DO
Do
-
Always
wash
before
coming
in
contact
with
food,
removing
contact
lenses
or
treating
wounds.
Do
-
Use
the
right-
hand
wash.
Do
-
Carry
hand
sanitizer.
44.
1.
SMOKE
HOOD

Smoke
hood
is
a
protective
device
similar
in
concept
with
gas
mask

A
smoke
hood
is
intended
to
protect
victims
of
fire
and
effects
of
smoke
inhalation
119.
Date
:
20th
April,
2012
Airline
:
Bhoja
Air
Aircraft
:
Boeing
737-
236
Location
:
Islamabad,
Pakistan
Fatalities
:
127:127
109.
HITS
air
traffic
management
•
Pilot
will
select
destination
by
either:
–
Clicking
on
a
map
display.
–
Speaking
the
name
of
the
airport.
•
Aircraft
will
automatically
access
Aviation
Web
Services
and
use
them
to:
–
Obtain
updates
of
weather,
navigation,
airport,
and
aircraft
performance
data.
Note
–
Most
information
will
already
be
cached
in
a
database
on
the
aircraft.
–
Plan
the
flight
and
navigate
through
the
air.
–
Receive
alerts
and
notifications.
–
Display
current
flight
information.
•
Aviation
Web
Services.
–
Software
components
that
can
be
run
over
the
Internet
and
contain
aviation
data
in
an
Extensible
Markup
Language
(XML)
format.
75.
•
The
airlines
take
the
details
of
unm
and
who
is
going
to
receive
him/
her.
•
The
ground
staff
hands
over
the
unm
to
the
crew
and
documents
also
handed
over
to
them.
•
And
if
they
have
any
problem
or
allergy
from
something
they
take
it
and
crew
have
to
check
it.
•
When
they
reach
the
destination
the
crew
hands
over
the
unm
to
ground
staff
and
they
hand
over
them
to
the
person
who
is
going
to
receive
him
in
that
destination
as
the
detail
given.
64.
DUTIES
AND
RESPONSIBILITIES
OF
A
CABIN
CREW
•
The
main
responsibility
of
a
cabin
crew
is
safety
of
the
passengers,
The
second
responsibility
is
passenger
comfort.
•
The
crew
must
have
some
qualities
to
do
their
work
properly.
•
The
crew
on
board
is
as
much
as
the
ambassador
of
the
company
because
he/
she
represents
the
company.
•
The
crew
should
be
well
groomed,
The
crew
must
have
pleasant
personality,
charming
voice
quality
and
ability
to
solve
problems
of
passengers.
93.
RETURN
SECTOR
FOLLOWS
THE
SAME
PROCEDURE
60.
2.
Quartier
Saint-
Jean
and
Quartier
Saint-
Georges
(Old
Town)
Lyon's
atmospheric
Quartier
Saint-
Jean
is
the
place
to
discover
the
old-
world
ambience
of
Vieux
Lyon.
This
medieval
quarter
north
of
the
cathedral
is
filled
with
narrow
cobblestone
lanes
and
quiet
little
courtyards.Begin
exploring
around
Rue
du
Boeuf
and
the
Place
Neuve
Saint-
Jean,
a
picturesque
square
filled
with
traditional
restaurants.
Then
wander
around
the
pedestrian
streets
of
Rue
Saint-
Jean
and
Rue
des
Trois
Maries.
There
are
many
inviting
shops
and
cafés
along
the
way.
Continue
until
reaching
the
Hôtel
de
Gadagne
at
the
Place
du
Petit
Collège.
This
15th-
century
mansion
houses
two
excellent
museums.
The
Musée
d'Histoire
de
Lyon
(History
Museum)
illustrates
the
history
of
the
city-
from
antiquity
through
the
Middle
Ages
and
Renaissance
up
to
the
20th
century.
The
Musée
des
Arts
de
La
Marionnette
(Puppet
Museum)
displays
marionettes
from
all
over
the
world.
A
short
stroll
away
from
the
Gadagne
museums
is
Théâtre
Le
Guignol
de
Lyon
(2
Rue
Louis
Carrand),
where
the
Compagnie
M.A.
marionette
company
performs.
Attending
a
traditional
puppet
show
is
one
of
the
most
entertaining
things
to
do
in
Lyon.
Performances
are
in
French.Another
place
to
watch
a
marionette
performance
is
in
the
Quartier
Saint-
Georges,
at
the
Théâtre
La
Maison
de
Guignol
puppet
theater
(Place
de
la
Trinité,
2
Montée
du
Gourguillon).
Performances
are
in
French;
check
the
schedule
in
advance.
The
theater
is
a
short
walk
from
the
Cathédrale
Saint-
Jean-
Baptiste,
and
a
few
steps
away
is
the
Café
du
Soleil
(2
Rue
Saint-
Georges),
a
great
place
to
enjoy
an
authentic
Lyonnais
meal.
3.
Musée
de
la
Civilisation
Gallo-
Romaine
Lyon
stands
on
the
site
of
the
ancient
Roman
city
called
Lugdunum,
founded
in
43
BC,
which
was
the
capital
of
Gaul.
This
superb
Museum
of
Archaeology
displays
Gallo-
Roman-
era
objects
including
vases,
gravestones,
mosaics,
statues,
coins,
and
ceramics.
The
antiquities
displayed
are
from
onsite
digs
(from
the
city
of
Lugdunum)
as
well
as
nearby
Roman
archaeological
sites
of
Saint-
Romain-
en-
Gal
and
Vienne.
The
collection
is
renowned
for
its
breadth
and
variety.
Highlights
of
the
collection
include
a
monumental
Hercules
sculpture,
decorative
marble
work
from
ancient
baths,
and
a
magnificent
100-
square-
meter
floor
mosaic
depicting
images
related
to
the
God
of
Oceans.
The
museum
also
extends
to
the
archaeology
site
that
is
nearby,
about
300
meters
from
the
museum.
This
site
boasts
the
oldest
ancient
ruins
in
France,
including
two
Roman
theaters.
The
Grand
Théâtre
dating
back
to
15
BC
was
where
tragedies
and
comedies
were
performed.
The
Odéon
was
the
theater
for
musical
performances.
There
are
also
the
foundations
of
a
temple
that
was
devoted
to
the
Goddess
Cybele.
II.
ENGLAND
HISTORY
England,
predominant
constituent
unit
of
the
United
Kingdom,
occupying
more
than
half
of
the
island
of
Great
Britain.
Outside
the
British
Isles,
England
is
often
erroneously
considered
synonymous
with
the
island
of
Great
Britain
(England,
Scotland,
and
Wales)
and
even
with
the
entire
United
Kingdom.
Despite
the
political,
economic,
and
cultural
legacy
that
has
secured
the
perpetuation
of
its
name,
England
no
longer
officially
exists
as
a
governmental
or
political
unit—unlike
Scotland,
Wales,
and
Northern
Ireland,
which
all
have
varying
degrees
of
self-
government
in
domestic
affairs.
It
is
rare
for
institutions
to
operate
for
England
alone.
Notable
exceptions
are
the
Church
of
England
(Wales,
Scotland,
and
Ireland,
including
Northern
Ireland,
have
separate
branches
of
the
Anglican
9.
6.
I
am
waiting
for
you
for
2
hours.
Ans:
I
have
been
waiting
for
you
for
2
hours
7.
She
don’t
know
how
to
speak
in
English.
Ans:
She
doesn’t
know
how
to
speak
in
English.
8.
I
like
listening
music
and
watching
TV.
Ans:
I
like
listening
to
music
and
watching
TV.
9.
I
am
having
a
class
today
Ans:
I
have
a
class
today
10.She
won’t
come
today,
as
her
aunt
has
expired.
Ans:
She
won’t
come
today
as
her
aunt
has
passed
away.
5.
4.
Pankaj
runs
with
his
dog
on
Sundays.
Ans:
Pankaj
runs
with
whom
on
Sundays?
5.
My
rabbit
has
a
small
cage
in
the
garden.
Ans:
Who
has
a
small
cage
in
the
garden?
6.
They
go
to
work
by
bus.
Ans:
How
do
they
go
to
work?
7.
David
likes
cats
because
they
are
nice.
Ans:
Why
does
David
like
cats?
8.
Jenny
isn’t
sleeping
late
today.
Ans:
Who
isn’t
sleeping
late
today?
9.
We
are
going
to
the
cinema.
Ans:
Where
are
we
going?
10.
I’m
leaving
now.
Ans:
When
are
you
leaving?
31.
Ques16.Define
Four
Life
Stroke
Position
and
its
impact
while
Working
in
Team.
(PASS)
Ans:
The
four
life
stoke
position
are
as
follows.
1-
I
am
ok,
you
are
ok.
2-
I
am
ok,
you
are
not
ok.
3-
I
am
not
ok,
you
are
ok.
4-
I
am
not
ok,
you
are
not
ok.
While
working
in
a
team,
these
four
positions
can
be
highly
important
because
if
a
person
is
not
satisfied,
like
that
from
groups
2,
3
and
4,
it
can
impact
a
job
and
that
can
be
detrimental
for
a
team.
If
there
are
more
people
from
the
group
1,
a
job
can
be
completed
more
effectively
and
as
per
desired.
Ques:1.
Why
is
the
open
self-
personality
important?
How
do
you
become
an
open
self-
personality?
(MERIT)
Ans:
Open
self
is
important
because
it
empowers
you
to
confidently
have
trust
and
faith
in
your
capabilities
and
abilities
to
handle
any
situation,
see
and
opportunity
and
challenge
around
every
corner,
progress
and
grow
with
the
times,
mature
into
a
strong
person,
reliable,
responsible,
dependable
and
self-
assured.
Become
and
open
self-
personality
–
1:
-
Be
honest
2:
-
Don’t
wall
off
important
aspects
of
yourself.
3:
-
Let
people
know
what
you
think.
4:
-
Practice
self-
disclosure
more
often.
5:
-
Let
yourself
be
vulnerable.
Ques2:
Name
one
external
and
internal
motivational
factor
which
motivates
you
towards
achieving
your
goal.
Justify
your
answer.
(MERIT)
Ans:
motivation
is
a
highly
agreeable
quality.
we
can
compare
motivation
to
fuel.
As
fuel
gives
energy
to
a
rocket
to
move
through
space
to
its
destinations
in
deep
space,
similarly,
motivation
gives
mental
and
physical
energy
to
people
to
reach
their
goals.
Success
in
any
field
is
impossible
without
motivation.
a.
Internal
motivation:
-
the
force
that
leads
you
to
achieve
a
goal
because
of
personal
satisfaction
or
desire.
Such
as
-
Participating
in
a
competition:
-
Participating
in
a
competition
internally
motivates
me
as
it
brings
out
the
best
in
me
and
also
makes
me
feel
happy
internally.
b.
External
motivation:
-
the
driving
force
that
triggers
you
in
achieving
your
goal.
Such
as
-
A
simple
smile
and
encouragement:
-
A
simple
smile
and
encouragement
from
my
parents,
elders
and
teachers
externally
motivates
me
to
achieve
my
goal
and
give
my
best.
2.
INTRODUCTION

Aviation
began
in
the
18th
century
with
the
development
of
the
hot
air
balloon,
an
apparatus
capable
of
atmospheric
displacement
through
buoyancy.

Some
of
the
most
significant
advancements
in
aviation
technology
came
with
the
controlled
gliding
flying
of
Otto
Lilienthal
in
1896

Then
a
large
step
in
significance
came
with
the
construction
of
the
first
powered
airplane
by
the
Wright
brothers
in
the
early
1900s.

Since
that
time,
aviation
has
been
technologically
revolutionized
by
the
introduction
of
the
Jet
which
permitted
a
major
form
of
transport
throughout
the
world.
28.
•
The
Airbus
A300
is
a
short-
•
The
Airbus
A380
is
a
long-
to
medium-
range
wide
body
to-
medium
range
wide
body
aircraft.
aircraft.
•
Single
deck,
twin
-
engined
•
Double-
deck,
four-
engine
•
First
flight-
28
October
1972
•
First
flight-
27
April
2005
•
Introduction-
30
May
1974
•
Introduced-
25
October
with
Air
France
2007
with
Singapore
•
Primary
users
Airlines

FedEx
Express
•
Primary
users

UPS
Airlines

Singapore
Airlines

American
Airlines

Emirates
Airline

Japan
Airlines

Qantas
•
Variants:-
A
300-
B1,A
300-
•
Variants:-
Future
variants
B2,A300-
B4,A300-
600
&
A
A380-
900
300-
B10.
12.
2.
Air
Conditioning
√
a.
There’s
no
air
conditioning
available
in
the
Cottages.
b.
Air
conditioning
is
available
in
every
room.
c.
Air
conditioning
is
only
available
in
the
Cottages.
3.
Apart
from
the
Family
rooms,
all
rooms
are...
a.
Double
rooms.
√
b.
Twin-
bedded
rooms.
c.
Single
rooms.
4.
To
book
a
room
you
must...
a.
Respond
in
one
working
day.
b.
Send
a
fax.
√
c.
Fill
in
a
form.
B.Read
the
passage
given
below
and
answer
the
questions
that
follow:(16
marks)
We
often
come
across
the
stylish
image
of
an
air
hostess
or
pilot
greeting
passengers
on
board.
In
fact,
so
powerful
is
the
image
within
us
that
today
the
ever-
smiling
face
of
an
air
hostess
has
come
to
represent
the
epitome
of
hospitality,
glamour
and
ultimate
fantasy
of
flying
and
seeing
the
world.
Flying
across
the
globe
and
moving
silently,
the
crew
attendants
meet
and
greet
the
passengers
first
and
make
them
comfortable
for
the
journey
ahead.
Right
from
the
moment
the
plane
moves
in
front
of
the
aerobridge,
they
are
at
the
aircraft
door
with
a
warm
smile,
welcoming
and
guiding
passengers
on
board
to
their
seats
and
performing
their
duties.
Once
the
aircraft
is
airborne,
they
make
the
passengers
comfortable
by
rolling
out
the
cart
load
of
goodies,
food
and
drinks,
chocolates
and
coffee,
snacks
and
tea.
Even
though
their
services
may
appear
to
be
a
very
quiet
affair,
yet
they
have
lots
of
responsibilities
on
their
shoulders,
which
include
executing
flight
commander›s
instructions,
coordinating
security
arrangements
and
ensuring
passengers›
overall
safety
as
well.
During
an
emergency,
they
take
the
responsibility
and
determine
the
most
appropriate
step
to
deal
with
the
situation.
Various
domestic
and
international
airlines
have
increased
their
services,
there
is
no
doubt
that
the
expansion
is
going
to
bring
in
a
recruitment
drive
for
every
new
route
demands
additional
basic
cabin
crew
members.
Therefore,
we
are
now
witnessing
a
huge
demand
for
trained
cabin
crew.
This
is
clear
from
why
there
is
an
increase
in
interviews
conducted
and
many
inductions
by
many
airlines.
At
the
interviews
of
air
hostesses
and
Flight
Attendants,
the
applicants
are
asked
about
their
eyesight,
interest
in
the
job
and
how
they
can
handle
difficult
passengers.
The
governments
of
some
countries
are
keen
on
going
liberal
with
an
open
sky
policy.
In
this
respect,
India
is
emerging
as
an
important
aviation
hub
in
South
Asia.
This
growth
is
going
to
bring
in
multiple
recruitment
drives,
as
for
every
new
route
added,
it
demands
additional
basic
cabin
crewmembers.
If
you
have
any
interest
in
this
career,
you
can
do
a
vocational
programme,
specifically
in
aviation.
Going
to
a
well-
known
institute
is
always
helpful
when
you
go
job
hunting.
106.
•
World
War
I
era
technology.
•
“Steam
gauge”
instruments:
–
Some
rely
on
failure-
prone
vacuum
pumps.
–
Icing
can
clog
air
pressure
vents.
–
Each
instrument
was
designed
individually.
•
Lack
of
integration
requires
a
pilot
to
do
a
lot
of
interpretation,
mental
visualization,
and
math
in
their
head.
•
Making
existing
instruments
electronic
adds
another
layer
of
complexity.
104.
AVIATION
INDUSTRY
IN
NEXT
10
YEARS
•
Aviation
today
–
Commercial
aviation’s
hub-
and-
spoke
system
is
overloaded.
•
Small
Aircraft
Transportation
System
(SATS)
–
A
transportation
network
that
uses
small
aircraft
and
small
airports
is
being
built.
•
Highway
In
The
Sky
(HITS)
–
A
graphical
flight
path
system
that
will
make
flying
as
easy
as
–
and
safer
than
–
driving
a
car.
•
The
Moller
Skycar
–
Will
usher
in
a
new
era
of
personal
airborne transportation. • C3D Aero – Builds Aviation Web Services that will help make the future a
reality • Hub-and-spoke system. – Relies on a few large airports which do not have enough runways
•
100 major commercial airports. – 20 are critical (O’Hare, LaGuardia, etc.) 61. Communion) and
sports associations for cricket, rugby, and football (soccer). In many ways England has seemingly
been
absorbed within the larger mass of Great Britain since the Act of Union of 1707. 1) LONDON 1.
London Eye Enjoy amazing 360-degree views over London from the London Eye, a rotating
observation wheel which is 135 metres (443 ft) high. Climb aboard one of the 32 glass capsules of
the
London Eye for unforgettable views of some of London's most famous landmarks. Take in amazing
360-degree views as the capsule slowly rotates over the river Thames. 2. Tower of London Take a
tour with one of the Yeoman Warders around the Tower of London, one of the world's most famous
buildings. Discover its 900-year history as a royal palace, prison and place of execution, arsenal,
jewel house and zoo! Gaze up at the White Tower, tiptoe through a medieval king's bedchamber and
marvel at the Crown Jewels.Despite the Tower of London's grim reputation as a place of torture and
death, within these walls you will also discover the history of a royal palace, an armoury and a
powerful
fortress. Don't miss Royal Beasts and learn about the wild and wonderous animals that have
inhabited the Tower, making it the first London Zoo.Discover the priceless Crown Jewels, join an
iconic Beefeater on a tour and hear their bloody tales, stand where famous heads have rolled, learn
the
legend of the Tower's ravens, storm the battlements. 3. The View From The Shard Experience 360-
degree views over London with a visit to The View from The Shard. At more than 1,000ft (300
meters) tall, The Shard in London Bridge is almost twice as high as any other building in the city.
Rise high above London and see the city's iconic skyline from a unique perspective, with views
stretching up to 40 miles (64km). Spot the likes of the London Eye, St Paul's Cathedral and
Wembley Stadium from The View from The Shard's observation deck, which sits 800ft (244m) up
western Europe's tallest building. 2) MANCHESTER 1. Castlefield Designated an Urban Heritage
Park, Castlefield is an excellent place to begin exploring Manchester. A walk among the lovingly
restored Victorian houses along the old canals or through the reconstructed Roman Fort is time well
spent. Be sure to explore the Bridgewater Canal, constructed in 1761 to transport coal from the
mines at Worsley to Manchester. The many old warehouses that line the canal have been restored and
turned into offices, shops, hotels, and restaurants. A trip on one of the Bridgewater tour boats is
highly
recommended. Other interesting tourist attractions include the Castlefield Art Gallery, with its
exhibitions of contemporary art, and Bridgewater Hall, home to the Hallé Orchestra and first- class
concerts. 2. Manchester Cathedral Perched on the banks of the River Irwell, Manchester Cathedral –
officially
the
Cathedral and Collegiate Church of St. Mary, St. Denys, and St. George – dates mostly from 1422 to
1506 and was raised to cathedral status in 1847. Particularly attractive are its chapels on both sides
of
the
nave and choir. It was built between 21. DON’T Don't - Rush through it. Don't - Touch anything
else. Don't - forget to supervise. GROOMING HYGIENE DO Clothes and Shoes Do ensure that
your
shoes are shined and cleaned. Your clothing should be neatly pressed. This seem obvious, but it’s
important
to
point out: Clothing should be free of doors and stains. Hair Do pay a little extra attention to your
hair. Make sure that it is neatly combed and brushed away from your face. Men may want to get a
haircut a day or two before the interview. Women should wash and style their hair neatly, or wear it
away
from
their
face
in
a
low ponytail or a casual updo, such as a chignon. Skin Care Do put your best face forward. Wash
your
face
and
use
a
gentle scrub to exfoliate skin before the interview. You may also wish to invest in a gentle chemical
exfoliant, such as a liquid beta hydroxy acid (BHA) or alpha hydroxy acid (AHA) product. These
types
of
exfoliants are not only excellent for flaky, dry skin, but they’re also great for those struggling with
oily
skin
and
blackheads. DON’T Clothes and Shoes Don’t wear clothes that are ill-fitting or shoes that are
difficult
to
walk
in. You want to concentrate on the interview, not on how uncomfortable you feel. Hair Don’t wear
your
hair
wet to an interview — even if you tie it back. This may give the impression that you were in a hurry
or
didn’t take time to properly prepare. Skin Care Don’t use these products untested right before an
interview. Try them in advance to make sure they don’t cause irritation or redness. 36. Describe The
Exterior Parts • FUSELAGE : It is the central body potion of a plane designed to carry fuel,
passengers,
freight & mail. The part of the aircraft, which is streamlined, and the wings and the tails are attached
to
it.
It
is
made up of Duralium i.e. an alloy of Aluminium, nickel & cobalt. • COCKPIT:A cockpit or flight
deck is the area, usually near the front of an aircraft , from which a pilot controls the aircraft. It is a
place
where
from
which
flight
is
controlled
on
the
ground
and
in
the
air.
•
CABIN: An aircraft cabin is the section of an aircraft in which passengers travel, often just called the
cabin. The portion of enclosed airplane intended for transporting passengers or freight. • WINGS
:The parts of the plane that provide lift & support the weight of the plane, its passengers, crew &
cargo while the plane is in flight. • FLAPS: The movable portion of the wings closest to the fuselage.
These are control surfaces installed on the trailing edge of a wing and used to increase the amount of
lift generated by the wing at slower speeds. Save Frankfinn Assignment For Later 107. • World War
II era technology. • Radar – Can be inaccurate. – Minimum separation requirements: • 5 miles
horizontal. • 1,000 feet vertical. • Radio – Inefficient. – Transmissions can be “stepped on” . –
Human controllers hand off pilots from section to section. • Airspace – Confusing. – Becoming more
segmented and complex. – Difficult for a pilot to tell exact location. 10. The market share of Indian
carriers as on December 2011 in the domestic aviation market. 30. EMBARKATION PROCESS
First
passenger
enters the airport and proceed to check-in counter Ground staff executive will check in the
passenger
baggage and tags the slip to boarding pass If passenger have any excess baggage, they need to
pay extra amount according to the airline fares If it is domestic destination, passenger need not to
go
through
the
customs and immigration check. After customs and immigration the passenger proceeds to
security
check

Then
passenger
boards the aircraft. 100% found this document useful, Mark this document as useful 18. Go Air
airlines: Go Air is a small privately owned, low cost airline that started operating in late 2005. It has
almost a 5% market share. Jet lite:Jet Lite used to be Air Sahara until Jet Airways successfully took
the
company
over
in
mid 2007. The low cost airline focuses On Providing flights that connect India's capital cities and it
has
a
7% share of the market. Jet airlines:Jet Airways is widely regarded as India's biggest and best airline.
It's a privately owned, full service airline that commenced operating in mid 1993. It's now capture
mostal23% of the market. 89. EMBARKATION PROCEDURE • Formalities of a cabin crew at the
time of embarkation are: • Check in your baggage.(If any) • ID checking. • Boarding. • Security
checking. • I proceed to the aircraft after my security check. • Crew should embark at least
45minutes before the departure (If Domestic). • And as we enter the aircraft according to my work
position, I will go to the mid galley. 49. 6. OXYGEN MASK Placed in the overhead PSU in the
cabin
Present for each passenger Gets deployed automatically in the condition of cabin decompression