LIST OF TABLE

LIST OF FIGURES
ACKNOWLEDGMENT

PART 1: INTRODUCTION TO THE PROJECT

1.1 Background of the company establishment process
1.2 Reasons for choosing the topic
1.3 Introduction to savings deposit services at Vietbank
PART 2: OVERVIEW OF VIETNAM THUONG TIN COMMERCIAL JOINT STOCK
BANK – VIETBANK HANOI BRANCH – LANG HA TRANSACTION OFFICE
2.1 Overview of Vietbank
2.2 Overview of Vietbank Hanoi branch - Lang Ha transaction office
2.2.1 Customer portfolio and product lines
2.2.2 Analyze competitors
2.2.3 SWOT analysis
PART 3: IMPLEMENTING THE INTERNSHIP AT VIETNAM THUONG TIN
COMMERCIAL JOINT STOCK BANK – VIET BANK HANOI BRANCH – LANG HA
TRANSACTION OFFICE
3.1 Subject structure and internship positions
3.2 Internship objectives
3.3 Internship plan
3.3.1 Training plan
3.3.2 Daily work
3.4 Savings deposit procedures and job placement responsibilities
3.5 Some business cases
PART 4: PRESENTATION OF RESULTS
4.1 Quantitative results
4.1.1 Chart/graph illustrating results
4.1.2 Comment on quantitative results
4.2 Qualitative results
4.2.1 Customer feedback
4.2.2 Satisfaction data
PART 5: PERSONAL AND PROFESSIONAL EVALUATION
5.1 Skills developed
5.2 Challenges and mistakes encountered
5.3 Recommendations for improvement
5.4 KPIs
PART 6: CONCLUSION
6.1 Summary of main points
6.2 Evaluate yourself during the internship process
6.3 Future plans after graduation