Return

Exchange
Intro
Mar 11, 2024  | Issue No. 1

What’s the difference?

Return Exchange

A return is when a customer is bringing a product back due An exchange is when a customer returns a product with
to it not being what they wanted, and receiving the money the intent of getting a different product of equal or lesser
that was spent on the product. value.

Completion
Completing either one of these tasks can strengthen the bond
between a retail location and the customer.
The return and exchange process is one that can be easily messed up and have so many things go wrong. However, there are
several steps that can be taken to ensure that the process is done correctly and everyone involved is protected. The
customer, the company and the employee as well. The first thing required of the employee is to ensure the receipt matches the
product that is being returned as well as making sure the product is in of good quality. In the case that this is a return the
employee is to then complete all the necessary steps on the computer to ensure the product is correctly returned to the
system. After the product is in the system the employee is to then count out the money owed to the customer and hand the
money to them along with the receipt marking the return has happened.
In the act of the customer is making an exchange the employee is to make sure the product is in good condition and the
receipt says it is from the correct company and inside the return policy time. Once all of these are confirmed the employee is
to complete all of the information to return the product to the in store system. Then the customer then locates the product
of equal or lesser value that they are exchanging the product for. Once the product is selected and the employee has
confirmed the product that is being exchanged for is in the customers size the employee is to complete the exchange. If the
product is of the exact price then the customer is handed the new product and the receipt that goes with it. If the product
being exchanged for costs less money then the employee is to notify the customer how much money they are owed and then
count allowed as the money is returned to the customer.