Emilio Ferrera

MASTER EN ADMINISTRACION
Journey
International Business
UTH

Master’s in administration
Bircham Executive College
Profile
I am a passionate professional in
development, with solid skills in
leadership and personal growth.
Professional Experience
I constantly seek to grow and Supervisor
contribute to challenging
Alorica
environments, with an optimistic
mindset and a focus on
continuous improvement.
I supervised a team to ensure the fulfillment of
established objectives and goals, developing and
29 years implementing effective strategies. I managed and
25 de Julio 1994 led the team in task execution, ensuring quality.
2022 - 2024
Personal Info.
(504) 8730-3086
Customer Service
eferrera67@gmail.com
Alorica
Residencial La Florida, 4ta
Calle, Casa # 2022, San I effectively managed phone inquiries and
Pedro Sula addressed concerns, leading the search for
solutions to ensure customer satisfaction. At the
same time, due to my good performance, I was
Languages able to undergo training to become a supervisor.
English 2018-2022
Customer Service/Marketing
Spanish
UTH
Professional with experience in customer service
Skills
and marketing at UTH. Specialized in strategies to
improve customer satisfaction and increase
brand visibility. Demonstrated ability to solve
Commitment Leadership
problems, build strong relationships, and develop
effective marketing campaigns.

Proactive Adaptability
Other Phases
Journey In Alorica

1. Trainer
I provided training to new employees on our campaign.
I offered assistance and guidance to new employees to facilitate their integration and
development within the company.
2.Recruiter:
For a period, I contributed to the recruiting department due to my passion for sales and
customer service.
I actively participated in the recruitment process, assisting in identifying and acquiring
new talent for the organization.
3.KPI Camp:
Highlighting my outstanding performance, I ranked as the top performer in metrics for
three consecutive periods.
Due to my results, I had the opportunity to lead certain supervisors to help them reach
their goals.
I demonstrated a consistent ability to surpass objectives and achieve exceptional results
in my daily work.