QUESTIONNAIRE FOR ONLINE BANKING SERVICES IN RURAL AREAS

1. How often do you use online banking services?

• Daily
• Weekly
• Monthly
• Rarely
• Never
2. Which online banking services do you currently use?
• Money transfer
• Bill payments
• Online account management
• Online loan applications
• Other (please specify)
3. What is the main reason for using online banking services in your area?
• Convenience
• Timesaving
• Lack of nearby bank branches
• Better interest rates and offers.
• Other (please specify)
4. What are the main challenges you face in using online banking services in
your rural area?
• Poor internet connectivity
• Lack of digital literacy
• Security concerns
• Limited access to banking infrastructure
• Other (please specify)
5. How satisfied are you with the accessibility of online banking services in your
rural area?
• Very satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very dissatisfied
6. Have you faced any issues related to the security of your online banking
transactions in your rural area?
• Yes
• No
7. How would you rate the customer support provided for online banking
services in your rural area?
• Excellent
 • Good
• Average
• Poor
• Very poor
8. Are you aware of any initiatives or programs aimed at promoting digital
literacy and online banking in your rural area?
• Yes
• No
9. How do you think the accessibility of online banking services can be improved
in your rural area?
• Better internet infrastructure
• Educational programs for digital literacy
• Enhanced customer support
• Increased awareness campaigns
• Other (please specify)
10. What additional online banking services would you like to see introduced in
your rural area?
11. How important do you think the expansion of online banking services is for
the development of your rural area?
• Very important
• Important
• Neutral
• Not important
• Not sure
12. How likely are you to recommend online banking services to others in your
rural community?
• Very likely
• Likely
• Neutral
• Unlikely
• Very unlikely
13. Are there any specific improvements or changes you would suggest to
enhancing the overall online banking experience in your rural area?
14. Which banking platform do you use?
• PhonePe
• Paytm
• Google Pay
• Bharat Pay
15. How do you perceive the future of online banking services in your rural area?
• Optimistic
• Pessimistic
• Uncertain
• Not sure