Sukanya Gaurav Khanvilkar

Permanent Address: E-mail address & Phone

Room no 73, 2nd flr Dr. Ambedkar sadan bldg, sagvekarsukanya93@gmail.com
S B pawar marg, Curry road station, MUMBAI - 400013.
Mobile No: - +91 9833315684

OBJECTIVE:
To work for a professionally managed organization. To obtain a Position that will best suit my Talents
Experience that will prove to be an asset to the organization and provide me an opportunity for Growth.

PERSONAL DETAILS:
Husband name : Gaurav Khanvilkar

Date of Birth : 26th Aug, 1993.

Married Status : Married

Languages Known : English, Hindi and Marathi
Nationality : Indian
Gender : Female

E D U C A TI O NA L Q UA L I F I C A T I ON:

SSC with 2nd Class

HSC with 2nd Class

TYBA with 2nd Class

COMPUTER COMPETENCY:
o Basic Computer Knowledge & MS – Office
o MS-CIT Typing in English (Speed 30 wpm)

WORK EXPERIENCE:

 MIS: Making invoices and billing postpaid and quality department. Preparing all MIS related to
Vodafone BPM for entire circles. Maintaining proper MIS for postpaid activation and reporting
channel wise.
  Operations & Quality Management as well as Quality Audit: Ensure internal customer
satisfaction by ensuring services are as per promised Service Level Agreement and processes are
within the Turnaround time. Handling calls and mails from distributors. Ensure all operations staff
are discipline and follow the company’s code of conduct. Focusing on the First Time Right policy to
reduce the repeat complaints.
 Customer service Delivery / Client Service Management: Responsible for maintaining and
achieving team SLA targets. Responsible for solving if any queries / request / complaint from Client.
 Inter-functional Coordination: Ensure good rapport across other functions for smooth flow of
pertinent information and support required from them for managing the customer expectations.

Recent Organization Details:

 Iron Mountain at Vashi,
o 11th Nov 2011 to 31st Jan 2024.

Personal Strengths:
o Self-Motivated
o Positive Lookout
o Hardworking
o Quick learner
o Leadership along with Team

Declaration:
I hereby declare that the particulars mentioned above are true to the best of my knowledge and documents
supporting the above would be produced when called for.

Date:

Place: Curry road (Sukanya G. Khanvilkar)