Ana Carolina Bastos

Date of birth: 02/05/1998 Nationality: Brazilian Gender: Female

Phone number: (+356) 99362937 (Mobile) Email address:

carolina.bastosdias@gmail.com

Address: St.Bridget - Triq St Albert, Flat 3, GZR 1157, GZIRA, Malta (Home)

ABOUT ME

I'm looking for a new job opportunity that can bring new perspectives for the future. I have always worked
with customer service and I would like to continue in the area. I like to work in a team and I believe that is a
valuable trait in this field of work.

With rights to work in EU. I don't need a Work Permit.

WORK EXPERIENCE

09/05/2023 – 23/08/2023 Valletta, Malta

BARTENDER MSC CRUISES

• Preparing alcoholic and non-alcoholic beverages for bar and restaurant customers.
• Interact with customers, take orders, and serve appetizers and drinks.
• Assess customer needs and preferences and make recommendations.
• Mixing ingredients to prepare cocktails.
• Plan and present the bar menu.
• Verify customer ID and confirm you are of legal drinking age.
• Restock and replenish bar inventory and supplies.

15/11/2021 – 08/05/2023 Barcelona, Spain

WEBSITE CREATION IN WORDPRESS FRATERTV

Creation and maintenance of websites in Wordpress.

08/01/2023 – 07/05/2023 São Paulo, Brazil

JUNIOR PRODUCTION ANALYST ICOM TV

• Content maintenance and updates.

• Contracted targets and production and productivity indicators.
• Management reports
• Projects to improve the Yield Index and Productivity of Industrial Products.
• Consumption analysis and consumption deviations.

08/08/2022 – 08/09/2022 St.Julians, Malta

SALES SUPPORT ASSISTANT GCC7

• Achieve qualitative and quantitative personal/team goals

• Identify customer needs, clarify information, research each problem and present solutions and/or
alternatives
• telephone sales

04/08/2021 – 24/07/2022 x-Xatt Ta' San Ġorġ San Ġiljan, STJ 3302, Malta
WAITER DIE KUH - BAR

• Used POS system to process cash and credit card transactions.

• Serve customers.
• Take the order.
 • To serve the clients.
• Account closure.
• Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling
techniques.
• Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron
requests.
• Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
• Arranged bottles and glasses in attractive displays to maintain bar atmosphere.
• Organized glasses and cleaned bar equipment to stay ready for customer needs.
• Supported servers by preparing alcoholic and non-alcoholic drinks for table customers.

03/03/2019 – 06/06/2021 São Paulo , Brazil

INFORMATION TECHNOLOGY - TECHNICAL SUPPORT LAUREATE INTERNATIONAL UNIVERSITIES

• Experience in help desk software

• Creative thinking
• Previous experience in tech support or a similar job
• Attention to detail
• Teamworking
• Evaluated problems with applications, workstations, servers and network components to serve
customers and manage technical questions.
• Addressed system and user issues and identified solutions.
• Maintained computer systems and acted as support for end-user problems.
• Evaluated, tested and resolved problems with hardware and software in Microsoft systems.
• Used defined help desk processes and procedures to deliver first-level technical support to
professors and students.

12/10/2017 – 14/02/2019 São Paulo , Brazil

IT ADMINISTRATION ASSISTANT TV CULTURA

• Communicated regularly with external and internal customers to understand and meet their needs.
• Consulted with business professionals to offer guidance on best practices and business operations.
• Reviewed accounts daily to determine the areas in need of improvement and strategies for
correcting faults.
• Resolved or escalated business problems to keep operations moving smoothly.

EDUCATION AND TRAINING

03/08/2022 – CURRENT São Paulo, Brazil

TECHNOLOGY DEGREE IN INTERNET SYSTEMS Universidade Nove De Julho

Address Rua Vergueiro, 235/249 - Liberdade, 01525-000, São Paulo, Brazil

CURRENT
ENGLISH COURSE Albany English Center

Address Online Course

08/06/2021 São Paulo, Brazil

TECHNOLOGIST DEGREE IN INFORMATION TECHNOLOGY Universidade Nove De Julho

Address Rua Vergueiro, 235/249 - Liberdade, 01525-000, São Paulo, Brazil

05/01/2021 – 05/02/2021
WORDPRESS Udemy Course

Website https://www.udemy.com/

05/08/2020 – 05/11/2020
FUNDAMENTALS OF PROGRAMMING LOGIC Udemy Course
06/10/2019 – 06/02/2020
HTML BASICS Fundação Bradesco

02/07/2019 – 02/09/2019
BASIC HARDWARE AND SOFTWARE FUNDAMENTALS Fundação Bradesco

07/04/2019 – 07/07/2019 São Paulo, Brazil

INFORMATION TECHNOLOGY SECURITY Fundação Bradesco

LANGUAGE SKILLS

Mother tongue(s): PORTUGUESE

Other language(s):

UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ENGLISH B2 B2 B2 B2 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Teamwork and Collaboration Hardware and Software Troubleshooting System Performance

Assessment Computer Diagnostics Customer Service Organizational Skills Help Desk Support
Collaborative Team Player Microsoft Windows and Office System Maintenance Online Chat Support

ADDITIONAL INFORMATION

DRIVING LICENCE

Driving Licence: A
Driving Licence: B