OFFICE OF THE SECURITY & LOSS PREVENTION

Peñaranda St. Legazpi City

Tel. No. 480-7810; 480-7813 Local 1300

MANPOWER AGENCY PERFORMANCE APPRAISAL SHEET

AGENCY NAME: ____________________________ AREA: ___________________________________
TYPE OF REVIEW: COVERAGE: FROM:________ TO:___________
Quarterly Monthly
PERIOD: ____________________________ DATE: __________________
NO. of GUARDS: ____________________________

GENERAL INSTRUCTIONS
This Manpower Agency Performance Appraisal Sheet is designed to assist the Security & Safety operations, Area Managers and the
Manpower Agency partners in defining job responsibilities and establishing standards to assess performance. This sheet is used as
a basis in evaluating the overall performance of the Manpower Agency based on its Service Level Agreement and Contract with
LCC.
It has 5 essential parts:
Part 1. Performance Appraisal
Part 2. Overall Assessment and Other Comments
Part 3. Areas for Improvement
Part 4. Evaluator’s and Reviewer’s Details: Ensure this part are all signed before submission to SSD Admin.
Part 5. Acknowledgment: The communication and ensuring the acknowledgment of the Performance Appraisal by the Manpower
Agency will be done by SSD Admin.

PART 1. PERFORMANCE APPRAISAL

INSTRUCTIONS: Encircle the score which corresponds to the performance scale met by the subject Agency for review. Read each
guide on each criteria in assigning the score. Rewrite the chosen score on the “Score” column. Add up the score on each criteria
and indicate on the Overall Performance Score.
CRITERIA INDICATORS E M S N U SCORE
Ability to provide replacement of absent/on leave/return
Service Availability to agency personnel. 20 17 12 8 3

PERFORMANCE RATING SCALE GUIDE:

Agency is able to provide and deploy immediate replacement/back up personnel in cases where there are
Exceptional (E)
absences/on leave guards/ return to agency personnel and without any delay.
More than
Agency is able to provide and deploy replacement/back up personnel in cases where there are absences/on leave
Satisfactory (M)
guards/return to agency personnel but with 1 to 2 days delay.

Agency is able to provide and deploy replacement/back up personnel in cases where there are absences/on leave
Satisfactory (S)
guards/return to agency personnel but with 2 to 3 days delay.

Needs Agency is able to provide and deploy replacement/back up personnel in cases where there are absences/on leave
(N)
Improvement personnel /return to agency personnel but with more than 4 days delay.

Unacceptable (U) Agency is not able to provide and deploy replacement/back up personnel in cases where there are absences.

Equipment and Completeness of Equipment and Supplies

15 12 8 5 1
Supplies
PERFORMANCE RATING SCALE GUIDE:
Exceptional (E) All equipment and Office Supplies are readily available and complete.
More than All equipment are available, complete and functional with minor improvement to comply. Office Supplies are
(M)
Satisfactory complete and available.
Satisfactory (S) Some equipment are available but some are not functional and some office supplies are lacking, outdated etc.
Needs Equipment are available but most of it are not functional or damaged. Office Supplies are not readily available for
(N)
Improvement issuance/use.

Unacceptable (U) Most of the equipment are not functional or damaged. Non availability of Office Supplies.
Monitoring and Roving inspector is able to visit the branches and monitor
their personnel. 10 8 5 3 1
Mobility
PERFORMANCE RATING SCALE GUIDE:
Exceptional (E) Roving Inspector visited the branches more than thrice during the quarter period covered.
More than
(M) Roving Inspector visited the branches thrice during quarter period covered.
Satisfactory
Satisfactory (S) Roving Inspector visited the branches twice during the quarter period covered
Needs (N) Roving Inspector visited the branches ones during the quarter period covered
OFFICE OF THE SECURITY & LOSS PREVENTION
Peñaranda St. Legazpi City
Tel. No. 480-7810; 480-7813 Local 1300
Improvement
Unacceptable (U) Roving Inspector did not visit the branch.
Training and Agency is able to provide and ensure that their personnel
undergo Training and Development Programs. 10 8 5 3 1
Education
PERFORMANCE RATING SCALE GUIDE:
Manpower Agency is able to provide at least 8 hours of Advancement Training and Development Program in one
Exceptional (E)
quarter.
More than Manpower Agency is able to provide at least 6 hours of Advancement Training and Development Program in one
(M)
Satisfactory quarter.
Manpower Agency is able to provide at least 4 hours of Advancement Training and Development Program in one
Satisfactory (S)
quarter.
Needs Manpower Agency is able to provide at least 2 hours of Advancement Training and Development Program in one
(N)
Improvement quarter.
Unacceptable (U) No trainings and development programs conducted.
Able to timely conduct investigation and implement
Discipline of Guards decision and discipline erring personnel. 10 8 5 3 1

PERFORMANCE RATING SCALE GUIDE:

Manpower Agency conducts investigation immediately or a day after a complaint/incident report is filed against the
Exceptional (E)
erring personnel. Issue decision/resolution and discipline erring personnel without delay.
More than Manpower Agency conducts investigation 2-3 days after a complaint/incident report is filed against the erring
(M)
Satisfactory personnel. Issue decision/resolution and discipline erring personnel without delay.
Manpower Agency conducts investigation 4 days after a complaint/incident report is filed against the erring
Satisfactory (S)
personnel. Issue decision/resolution and discipline erring personnel without delay.
Needs Manpower Agency conducts investigation 5 days after a complaint/incident report is filed against the erring
(N)
Improvement personnel. Issue decision/resolution and discipline erring personnel without delay.
Manpower Agency conducts investigation more than 5 days after a complaint/incident report is filed against the
Unacceptable (U)
erring personnel. Issue decision/resolution and discipline erring personnel without delay.
Guards Able to deploy qualified client service personnel.
Qualification and 15 12 8 5 1
Readiness
PERFORMANCE RATING SCALE GUIDE:
Exceptional (E) All client service personnel are qualified based on the qualifications in the contract of service.
More than
(M) All client service personnel are qualified but has 1 personnel with minor lacking in qualification.
Satisfactory
Satisfactory (S) All client service personnel are licensed, but has 2-3 personnel with minor lacking in qualification.
Needs
(N) All client service personnel are licensed with 3-4 personnel lacking in qualifications.
Improvement
Unacceptable (U) With 1-2 unqualified personnel with 4 and more personnel did not met the standard qualifications.
Able to submit complete and updated government-
mandated requirements – i.e. permits, licenses,
Gov’t. Compliance, certificates and other documents. Timely submission of
20 17 12 8 3
Payroll and Billing Payroll and Billing requirements. No complaints from
personnel regarding payout of salary and other labor
related concerns. (See Compliance Checklist)
PERFORMANCE RATING SCALE GUIDE:
Manpower Agency submits complete and updated government remittances, payroll and billing requirement on time.
Exceptional (E)
No valid and verified complaints filed.
More than Able to submit updated government remittances, payroll and billing requirement on time but lacking 1-3
(M)
Satisfactory requirements. Have 1-2 valid and verified complaints.
Able to submit updated government remittances, payroll and billing requirement on time but only majority of it. Have
Satisfactory (S)
2-3 valid and verified complaints.
Needs Able to submit updated government remittances, payroll and billing requirement on time but majority of the
(N)
Improvement requirement are lacking. Has 4-6 valid and verified complaints.
Unacceptable (U) No updated documentary requirements submitted. Has more than 7 valid and verified complaints

OVERALL PERFORMANCE SCORE _____

OVERALL PERFORMANCE RATINGS ___ %

___PASS ___FAIL
OFFICE OF THE SECURITY & LOSS PREVENTION
Peñaranda St. Legazpi City
Tel. No. 480-7810; 480-7813 Local 1300

PART 2. OVERALL ASSESSMENT AND OTHER COMMENTS:

PART 3. AREAS FOR IMPROVEMENT:

PART 4. EVALUATOR’S AND REVIEWERS DETAILS:

EVALUATED BY:

_________________________________ ___________________
AREA LOSS PREVENTION OFFICER Date
(Signature over Printed Name)

REVIEWED BY:

___________________________________ ___________________
OIC-SSD, LOSS PREVENTION MANAGER Date
(Signature over printed name)

NOTED BY:

___________________________________ ___________________
SBU AREA MANAGER Date
(Signature over printed name)

PART 5. ACKNOWLEDGEMENT:

I hereby acknowledge the receipt of this performance evaluation. The

same has been communicated and discussed to me.

___________________________________ ___________________
MANPOWER AGENCY REPRESENTATIVE Date
(Signature over printed name and position)