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SRS-Chatbot - srs

BFTech-8 (Indian Institute of Technology Indore)

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Software Requirements
Specification
for

ChatBot
Version 1.0

Prepared by

Anas Ahmed 20ENG2INT0002

Daksh Kumar Vaidhy 20ENG2INT0006
Deepak Dangi 20ENG2INT0007

INSTITUTE OF ENGINEERING & TECHNOLOGY

B.Tech IT, 3rd Year, 6th Sem

Date Created :16-04-2023

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Copyright © 2002 by Karl E. Wiegers. Permission is granted to use, modify, and distribute this document.

Table of Contents
Table of Contents ii
1. Introduction…………………………………………………………………………………... 1
1.1 Purpose………………………………………………………………………………………….…..1
1.2 Project Scope………………………………………………………………………………….…….1
1.3 References…………………………………………………………………………………………..2
1.4 Overview of Document………………………………………………………………………….….2
2. Overall Description…………………………………………………………………………...2
2.1 Product Perspective…………………………………………………………………………….…….2
2.2 Product Features……………………………………………………………………………………...2
2.3 User Classes and Characteristics………………………………………………………………….….3
2.4 Constraints……………………………………………………………………………………….…...3
2.4.1 Language………………………………………………………………………………………3
2.4.2 Design and Implementation Constraints………………………………………………………3
2.5 Assumptions and Dependencies………………………………………………………………...3

3. System Features……………………………………………………………………………… 3
3.1 Answer Programming-related
Questions ......................................................................................... 3
3.2 Natural Language Processing …………………………………………………………………….. 4
3.3 Contextual
Awareness ...................................................................................................................... 4
4. External Interface
Requirements ........................................................................................... 4
4.1 User
Interfaces .................................................................................................................................. 4
4.2 Hardware
Interfaces .......................................................................................................................... 4 4.3 Software
Interfaces ........................................................................................................................... 4
4.4 Communications Interfaces ...............................................................................................................
4
5. Other Nonfunctional
Requirements ....................................................................................... 4
5.1Modularity……………………………………………………………………………… …...4
5.2 Accuracy……...……………………………………………………………………………...4
5.3 Fast Response…………………………………………………………………………… ….5
5.4 Security…………...……………………………………………………………………… …5
5.5 Web interface/Mobile application………………………………………………………… ...5
5.6 Ease of Use…………………………………………………………………………………. .5 6. Other

Requirements…………………………………………………………………..…...….6

Appendix A: Glossary……………………………….……………………………………….…... 6

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Revision History
Name Date Reason For Changes Version

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Software Requirements Specification for Chatbot Page 1

1. Introduction

1.1 Purpose of Document

The purpose of this software requirements specification (SRS) document is to define the
requirements for the development of a chatbot that can answer programming-related
questions. It will serve as a reference for developers and customers during the development
of the final version of the system. 1.2 Project Scope
chatbot that receives programming-related questions from users, tries to understand the
question,
and provides appropriate answers. It does this by converting an English sentence into a
machine-friendly query, then going through relevant data to find the necessary
information, and finally returning the answer in a natural language sentence. In other
words, it answers your questions like a human does, instead of giving you the list of
websites that may contain the answer.For example, when it receives the question "What
is programming language?", it will give a response “A programming language is a system
of notation for writing computer programs. They are a kind of computer language.”The
main objective is creating a sample web, mobile, and text messaging interfaces that
demonstrate the use of the API.
The goal is to provide student,and all other people a quick and easy way to have their questions
answered, as well as to offer other developers the means to incorporate Chatbot into their
projects. The chatbot will be developed using the OpenAI ChatGPT API.

1.3 Overview of Document

1) Revision History: Provide the date of, reason for, and people who were involved with
the modification of this document.
2) Introduction: Provide an overview of the application, explain the objectives and goal of
the project and describe the document structure.
3) Overall Description: Provide the specification of the system model, the classes model
and the main constraints.
4) Functional Requirements: Provide the analysis of the requirements by feature.
5) Non -functional requirements: Provide some other constraints that affect performance,
safety and security.
6) Use Cases: Provide possible scenarios where the user interacts with the Web API and
sample applications.
7) Glossary: Definitions of terms used.

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Software Requirements Specification for Chatbot Page 2

1.4 Reference
● Manning, C. D., & Schütze, H. (1999). Foundations of statistical natural language processing. MIT
Press.
● Gartner. (2021). Gartner predicts 80% of customer service organizations will abandon native mobile
apps in favor of messaging by 2025.
● OpenAI. (2021). GPT-3: Language models are few-shot learners.
https://openai.com/blog/gpt-3-a-few-shots-to-human-level/
● https://www.gartner.com/en/newsroom/press-releases/2021-03-02-gartner-predicts-80--of-
customer-s ervice-organizations-will-abandon-native-mobile-apps-in-favor-of-messaging-by-2025

2. Overall Description
2.1 Product Perspective

● Generic question construction - capable of taking a natural language question and making it more
generic.
● Generic answer construction - capable of taking a generic question template and providing a
generic answer template.
● Generic answer population - capable of taking a generic answer template and populating it with
information from the database to form an answer.

The chatbot will be a standalone application that will interact with users through a chat interface.
It will utilize the OpenAI ChatGPT API to provide answers to programming-related questions.

2.2 Product Features

The major features for Bot Chatbot will be the following:

● Natural Language Processing: The system will take in questions

written in standard English.

● Natural Language Responses : The answer to the question will be

written in standard and understandable English

● Information Extraction: Provide helpful resources or links related to

programming and answer programming-related questions.
2.3 User Classes and Characteristics

The classes of users for this system are described below:

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Software Requirements Specification for Chatbot Page 3

Novice Programmers - These are users who have little to no experience in programming and
require basic information and guidance on programming concepts and syntax.

Intermediate Programmers - These users have some experience in programming and require
more advanced information on programming concepts and syntax.

Expert Programmers - These users have extensive experience in programming and require highly
technical information and guidance on programming.

Technical Support Staff - These users are responsible for providing technical support to other
users and may require access to advanced troubleshooting and debugging tools.

By identifying and understanding the user classes and characteristics, the development team can
tailor the chatbot's features, responses, and interactions to meet the specific needs of each user
group, thereby enhancing the user experience and increasing the chatbot's effectiveness.

2.4 Constraints
2.4.1 Language
The system will only support questions in standard English.

2.4.2 Design and Implementation Constraints

The chatbot will be developed using the OpenAI ChatGPT API, which has certain limitations on the
amount of data that can be processed at once. The design will need to take into account these
limitations and ensure that the chatbot can still function efficiently within them.

2.5 Assumptions and Dependencies

The chatbot is dependent on the availability and reliability of the OpenAI ChatGPT API. It is assumed
that users will have a basic understanding of programming and will be able to input questions.

3. System Features
3.1 Answer Programming-related Questions
The chatbot will be able to provide answers to programming-related questions by utilizing the OpenAI
ChatGPT API. The chatbot will need to be able to understand and interpret natural language queries and
provide accurate and relevant responses.
3.2 Natural Language Processing
The chatbot should be able to understand and interpret natural language input from the user.

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Software Requirements Specification for Chatbot Page 4

3.3 Contextual Awareness

The chatbot should be able to recognize the context of the conversation to provide appropriate
responses.

4. External Interface Requirements

4.1 User Interfaces
The user interface for the chatbot will be a chat window that allows users to input questions or text and
receive answers or translations. The interface will be simple and intuitive, with clear instructions on how
to use the chatbot.

4.2 Hardware Interfaces

The chatbot will not require any specific hardware interfaces beyond a device with internet access and a
modern web browser.

4.3 Software Interfaces

The chatbot will be developed using the OpenAI ChatGPT API, which will be accessed via HTTP requests.

4.4 Communications Interfaces

The chatbot will communicate with users via a web-based interface and will require an internet
connection to access the OpenAI ChatGPT API.

5. Other Nonfunctional Requirements

5.1 Modularity
The chatbot system should be designed in a modular fashion to facilitate easy maintenance and
modification. This means that the system should be broken down into smaller, independent
modules that can be modified or replaced without affecting the overall functionality of the system.
5.2 Accuracy
The chatbot system should be able to provide accurate responses to user queries. This means that
the system should be able to understand the user's intent correctly and provide relevant and precise
information.

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Software Requirements Specification for Chatbot Page 5

R5.1.2.2 The overall accuracy is calculated by dividing total number of correct answers by the
number of questions asked.
R5.1.2.3 The accuracy of the Generic Question Construction part will be close to 80%. R5.1.2.4 The
accuracy of the Generic Answer Construction unit will be close to 70%.

5.3 Fast Response

The chatbot system should provide fast response times to user queries. This means that the system
should be able to process user input quickly and provide a response within a reasonable time frame.

5.4 Security
The chatbot system should be designed with security in mind to protect user data and prevent
unauthorized access. This means that the system should have robust security features, such as
encryption, access controls, and authentication mechanisms.

5.5 Web interface/Mobile application

The chatbot system should be accessible via a web interface or mobile application to provide users
with flexibility in accessing the system. This means that the system should be designed to work on
multiple platforms, such as desktops, laptops, mobile phones, and tablets.

5.6 Ease of Use

The chatbot system should be easy to use, even for users with limited technical knowledge. This
means that the system should have a user-friendly interface, clear instructions, and easy-to-
understand responses.
Appendix A: Glossary
● Chatbot: An interface, usually text based, specializing in the mimicry of natural language
conversation. AKA “artificial conversational entity.”
● Natural Language Processing (NLP): A field of study focused on teaching computers to understand
and interpret human language, including spoken and written communication.
● GUI: Graphic User Interface, a type of user interface that allows users to interact with the software
through graphical icons (e.g. buttons, etc.).
● HTML: Hypertext Markup Language, a standardized system for tagging text files to achieve font,
color, graphic, and hyperlink effects on webpages.
● SMS: Short Message Service, the text messaging protocol of cellular telephones.Standard English:
the language that can be understood by English-speaking high school graduates.

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Software Requirements Specification for Chatbot Page 6

● URL: Uniform Resource Locator, an address to a resource on the Internet.

● URL parameter: parameters whose values are set in a webpage’s URL.
● Web API: an application programming interface (API) for either a web server.

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