Hotel Vocabulary

A) Types of room and room features – match the words to the pictures:

/ balcony / twin room / single room / en suite bathroom / double room /

B) Items in the room – match the words to the pictures:

/ fan / pillow / keycard / bathrobe / safe / towel / hair dryer / armchair / bedsheets
/ coffee machine / iron & ironing board / air conditioner / key / bedside table /

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 Booking a Hotel Room

Look at this advertisement for a hotel, then read the dialogue between the hotel receptionist and
the person booking the room. Fill in the gaps with the correct phrases.

Royal Park Hotel

Twin Room en suite £60 per night

Double room en suite £55 per night
Single room en suite £40 per night

Breakfast

Served between 6:30 am and 10:00 am

Full English Breakfast £9
French breakfast £6

Restaurant & Bar

Open from 6 pm until 11:30 pm. Full à la carte menu available.

TV, coffee machine, safe and hair dryer in all rooms.

For bookings call 0181 745 6231

e-mail: info@royalparkhotel.co.uk
Website: www.royalparkhotel.co.uk

pay in cash on arrival Does the price include How much is the room per night That will be £49 in total

à la carte So, to confirm Can I help you Your booking reference number is

Could you spell that for me could I book a room

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 Making an enquiry and booking a hotel room

A: Hotel Receptionist B: Caller

A: Good afternoon, Royal Park Hotel. (1)________________?

B: Hello, (2)_________________ for the night of Wednesday, the 19thof July please.
A: Of course, can you tell me what kind of room you require? We have single, double and twin
rooms.
B: A single room, with an en suite bathroom if possible.
A: One moment please. Yes, we do have a room available.
B: (3)______________________________?
A: £40.
B: (4)_____________________ breakfast?
A: No, the price is room only - but breakfast is available if required. We offer a full English breakfast
at £9 per person, or you can have a French breakfast for £6.
B: What about evening meals? Are they available?
A: Yes madam. We have a restaurant which is open from 6pm to 11:30pm and offers a full
(5)________________ service.
B: Perfect. Could I book a single room with a full English breakfast? My name is Rebecca Stevens.
A: (6)______________________________ please?

B: Yes, it’s R-E-B-E-C-C-A S-T-E-V-E-N-S.

A: (7) _____________, that’s a single room for the night of Wednesday the 19th of July with a full
English breakfast in the name of Rebecca Stevens.

B: That’s right.
A: (8)____________________. Would you like to pay by credit card now or (9) ________________?

B: I’ll pay in cash when I arrive if that’s okay.

A: Yes, that’s fine. (10) ____________________________ 646702.

B: Thank you. Goodbye.

A: Goodbye.

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 ANSWERS: Making an enquiry and booking a hotel
room

A: Hotel Receptionist B: Caller

A: Good afternoon, Royal Park Hotel. (1)Can I help you?
B: Hello, (2)could I book a room for the night of Wednesday, the 19thof July please.
A: Sure, can you tell me what kind of room you require? We have single, double and twin rooms.
B: A single room, with an en suite bathroom if possible.
A: One moment please. Yes, we do have a room available.
B: (3) How much is the room per night?
A: £40.
B: (4)Does the price include breakfast?
A: No, the price is room only - but breakfast is available if required. We offer a full English breakfast
at £9 per person, or you can have a French breakfast for £6.
B: What about evening meals? Are they available?
A: Yes madam. We have a restaurant which is open from 6pm to 11:30pm and offers a full
(5)à la carte service.
B: Perfect. Could I book a single room with a full English breakfast? My name is Rebecca Stevens.
A: (6)Could you spell that for me please?

B: Yes, it’s R-E-B-E-C-C-A S-T-E-V-E-N-S.

A: (7)So, to confirm, that’s a single room for the night of Wednesday the 19th of July with a full
English breakfast in the name of Rebecca Stevens.

B: That’s right.
A: (8)That will be £49 in total. Would you like to pay by credit card now or (9)pay in cash on
arrival?

B: I’ll pay in cash when I arrive if that’s okay.

A: Yes, that’s fine. (10)Your booking reference number is 646702.

B: Thank you. Goodbye.

A: Goodbye.

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Create an advertisement for your own hotel:

_____________ Hotel

_________ room ___ per night

_________ room ___ per night
_________ room ___ per night
Breakfast

Served between _____ and _____

___________ Price:___
___________ Price:___

Restaurant & Bar

Open from _____ until ______. Full à la carte menu available.

____________________________ in all rooms.

For bookings call _____________________

e-mail: info@___________________.com
Website: www.______________________.com

Picture 1 Picture 2

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 Making an enquiry and booking a hotel room

A: Good afternoon, ____________Hotel. Can I help you?

B: Hello, could I book a room for ______________________ please.
A: Sure, can you tell me what kind of room you require? We have ________, ________ and
________rooms.
B: A ___________________________ if possible.
A: One moment please. Yes, we do have a room available.
B: How much is the room per night?
A: _____.
B: Does the price include breakfast?
A: No, the price is room only - but breakfast is available if required. We offer _____________ at ____
per person, or you can have _____________ for ____.
B: What about evening meals? Are they available?
A: Yes madam/sir. We have a restaurant which is open from ______ to ______ and offers a full à la
carte service.
B: Perfect. Could I book a _______ room with a ____________breakfast? My name is __________.
A: Could you spell that for me please?

B: Yes, it’s _ _ _ _ _ _ _ _ _ _ _ _ _ _.

A: So, to confirm, that’s a ______ room for ____________________ with a __________ breakfast in
the name of ______________.

B: That’s right.
A: That will be ______ in total. Would you like to pay by credit card now or pay in cash on arrival?

B: I’ll pay by credit card now.

B: I’ll pay in cash when I arrive if
that’s okay.
A: Yes, that’s fine. Your booking
reference number is ____________.
A: Okay, may I have your credit card number and expiry
date please?
B: Yes, the number is ____________ and the expiry date is
the ___ of _______, 20_ _.
A: Thank you, one moment please…okay, that’s all done.

B: Thank you. Goodbye.

A: Goodbye.

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