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Delivery Reference Guide
Delivery Reference Guide
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Contents
Contents...................................................................................................3
1. Document Purpose............................................................................4
1.1 Prescriptive Design Decisions.......................................................................................4
1. Document Purpose
The Delivery Reference Guide document is a supporting reference for those individuals involved in the
delivery of Professional Services Solution Builder derived engagements.
This document contains reference information on the following topics:
General Delivery Guidance
Micro-Services Definitions
The Engagement Details Folder, Solution Folder and Technology Folder each have documents that will
support the delivery. The EngagementWBS and EngagementWBS-for-MSProject each provide you will
the work breakdown of the engagement with every task, role assigned to the task and the effort
associated with each role. The EngagementWBS-for-MSProject can be imported into Microsoft Project
and provides the full GANT chart.
The edm-generation.log file is for diagnostic purposes if there have been issues in the generation of this
Delivery Kit.
The Engagement Details folder contains copies of the Service Scope and Description document that was
generated for this engagement. So that you can familiarize yourself with the scope of the engagement.
The Solution Folder contains the actual deliverables for this engagement. These deliverables have been
constructed by Solution Builder to be specific to the products and scope of this engagement and should
act as a good starting point for your engagement.
The Technology folder contains supporting materials, this could include the Visio diagrams file for the
respective products, and any tools provides by Professional Services Engineering.
3. This Engagement
This section is a reference of the microservices in this specific engagement. This will advise you on items
like:
How to deliver the microservice
Links to any known KB articles that are relevant to this microservice and product.
4.1 Introductions
To gain an appreciation of your audience:
Have a self-introduction of all the participants.
Ask each participant why they are attending and what they expect to achieve from the
discussions.
Understand the overall project direction and timeline. This understanding is useful in determining
what the customer requires for a successful deployment.
The solution engagement begins with a focus on terminology and an overview. Although all
participants are encouraged to involve for the complete duration of the engagement, the
occasional curious onlookers, who need to understand only the high-level concepts (for example,
senior management), might participate only in the overview sections.
Identified and understood the information you need to collect from the workshop
Understood how the information will be used in subsequent tasks of the engagement
Identification of key customer project team members with whom VMware will work to accomplish
the tasks defined in this SOW.
Availability of appropriate facilities including, but not limited to, meeting rooms, work locations,
whiteboards, projectors, special access needs, any other pertinent information needed before the
VMware consultant arriving on site.
Prerequisites and other preparation required in advance for the project kick-off.
Provide key stakeholders with the required terminology and knowledge to discuss and make
decisions throughout the design process.
Attendance by key representatives from the various teams is considered mandatory.
Refer to the product-specific knowledge transfer presentation kits for additional presentations.
Remind customer participants that the session is intended to give them a quick understanding of
the solution so that they can participate in the next phase (which covers design).
Keep a running list of questions and issues for consideration in the next phase.
End the session by discussing, defining, and scheduling the subsequent detailed requirements
gathering and design sessions.