ROUND 1

CRYSTAL REFLECTION
XYZ is a distinguished hotel and resort consulting firm renowned for its results-driven
expertise in development planning, hotel operational reviews, and brokerage services.
With a global presence spanning the UK, Australia, Thailand, Hong Kong, and
Vietnam, the company has maintained a steadfast commitment to excellence for over
14 years.
In Vietnam, the local branch comprises 200 staff members across various
departments, including Support (IT, HR, Finance) and Business Lines (Research,
Feasibility Study, Investment, etc.).

However, in the wake of the COVID-19 pandemic and the ensuing global economic
downturn, XYZ is facing significant challenges. The company has witnessed a decline
in projects and profits, necessitating a strategic restructuring.

Since mid-2022, there has been a rapid increase in turnover rates, particularly among
individuals aged 25-35 in executive or senior executive roles, accounting for 53% of
turnover, with key roles accounting for 30%. Furthermore, approximately 20% of new
employees depart after completing their probation period.

Since the pandemic ended, XYZ has adopted a hybrid working model with flexible
arrangements. The HR department has also balanced a comprehensive package and
plan for training and workshops. The reports indicate that 70% of staff are actively
participating in training, and the quantity of staff engaging in internal events stands
at 65%.

As the Senior Organization Development Specialist in the Human Resources

Department of our company, it's essential to pinpoint the main reasons behind the
challenges we're facing with a key HR strategies solution, and suggestions for utilizing
advanced AI for improvement.
*Notes:
1. Turnover rate: the rate at which employees move in and out of a company. This metric is
measured by the number of separations in a month divided by the average number of
employees on the payroll, multiplied by 100.
2. Hybrid working model: a workforce structure that includes some employees being on-site
while others work from home.
Source: SHRM

Questions
1. Analyze and identify the priority root cause of the problem.
2. Propose a key solution for the problem.
3. Leveraging an AI-powered solution for the problem.

*Notes:
1. The maximum number of word is 600 words.
2.The contestant can assume suitable information when solving the case above.