CSE System Access

For Compac
Technicians

Compac Sorting Equipment Ltd

11 Spring St, PO Box 13 516
Onehunga, Auckland
NEW ZEALAND

Phone: +64 9 634 0088

Fax: +64 9 634 4491
Web: http://www.compacsort.com
Email: info@compacsort.com

Printed on 16 November, 2004

 Copyright © 2000 - 2004 Compac Sorting Equipment Ltd.

The material in this manual is copyrighted and may not be reproduced in any
form without the express prior approval of Compac Sorting Equipment Limited.
The content of this manual is considered Compac Sorting Equipment's private
data and is produced for the exclusive use of the client. Compac Sorting
Equipment retains intellectual property rights and ownership over all material in
this manual.
Warning and Disclaimer
This manual is designed to provide information about the Compac system. Every
effort has been made to make this manual as accurate as possible, but no
warranty or fitness is implied. All the information is provided on an ‘as is’ basis.
The author and Compac Sorting Equipment shall accept neither liability nor
responsibility to any person or entity with respect to any loss or damages arising
from the information contained in this manual or from the use of the Compac
system that accompanies it.
Information contained in this manual is subject to change without notice. The
manufacturer of the system will not be held responsible for technical or editorial
omissions made herein, nor for the incidental or consequential damages resulting
from its furnishing, performance, functionality or use. Subsequent changes to this
manual will be incorporated into the next edition. We welcome any suggestion
regarding this manual or our products.

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Contents
About This Document ................................................................................................ 4
Accessing the Compac FTP Site .............................................................................. 5
Using VPN to Access the CSE Network................................................................... 6
Instructions...................................................................................................................... 6
Using Comtrac, the Compac Intranet....................................................................... 9
Instructions.................................................................................................................... 10
E-Mail Use Guidelines.............................................................................................. 11

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About This Document
This document provides instructions and guidelines for CSE Technicians about
accessing CSE data and networks.

IMPORTANT: T HIS DOCUMENT CONTAINS CONFIDENTIAL

INFORMATION. It is for CSE Technicians and direct CSE employees only!
Compac provides Agent employees and technicians with the information they
need to know.

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Accessing the Compac FTP Site
What is an FTP site?
FTP (file transfer protocol) is a "language" used on the Internet to transfer files
from one computer to another. FTP is often used to transfer large files. An FTP
site is an archive of files that can be accessed using FTP. Compac maintains an
FTP site with files, documents, and software.
The URL of the Compac FTP site is ftp://ftp.compacsort.com
If you want more information about using an FTP site, this web page has details
for you. http://www.ftpplanet.com/ftpresources/basics.htm

What information does the FTP site have for Technicians?

Each of our agents has one their own login that takes them to their own restricted
set of folders. Agents have the following folder access and rights:
• Read/Write access to your own folder
• Read/Write access to a common BACKUP folder which every one can see.
• Read Only Access to three special common directories.
o DOCUMENTS
o SUPPORT
o UTILITIES
Technicians, on the other hand, can read/write to ALL folders, and view additional
folders as well.
How To Access the Compac FTP Site
Enter the URL in a web browser. When you are prompted for your user name and
password, enter them. The FTP site folders display. You can now download or
upload information.
If you are in the Compac Auckland office, and hooked up to the network, entering
ftp://ftp in the web browser will bring up the Compac FTP site.
You can also access an FTP site through FTP client software. This is often faster
than doing so using a web browser. The Utilities folder on the Compac FTP site
includes an FTP client, RightFTP, that you can download and use.
Your User Name and Password
The user name and password for yourself as a Compac technician are provided
to you.

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Using VPN to Access the CSE
Network
These instructions are for Compac technicians and other Compac staff working
from remote locations.
These instructions describe:
• How to set up a PC to link to the CSE Halserver directory using Virtual
Personal Networking (VPN)
• How to use the VPN function to access the Halserver directory when you are
away from the main Compac office
After you are set up to access the Halserver directory, you can view and open
documents stored on the Halserver.

Instructions
Obtain Passwords
To use the VPN connection, you need the following:
• A HalServer user name and password
• A VPN login name and password
You may already have these details. If you do NOT, Tim Rowe
(timr@compacsort.com) can send you your HalServer user name/password and
your VPN login name/password.
Linking Your PC To The VPN Connection
Windows XP
1. On your PC or laptop, log into Windows with your HalServer User Name
and Password.
2. From the Start menu, go to the Control Panel. Click on Network
Connections.
3. In the Network Connections screen, click on buttons and tabs as follows:
Create New Connection, Click Next -> Connect to the network at my
workplace. Click Next -> Virtual Private Network Connection. Then,
click Next.
4. The screen asks you to enter a Company Name. Enter CSE VPN and click
Next.
5. The screen asks you for dial connection values. Select Do not dial the
initial connection and click Next.
6. The screen asks you to enter an IP Address. Enter 203.118.130.100 and
click Next.

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 7. The confirmation screen displays. Check the option Add Shortcut to my
Desktop. Then, click Finish.
8. The CSE VPN shortcut appears on your PC Desktop.
NOTE: You can also use the following links to connect to the Halserver:
\\192.168.0.120 or \\halserver2.hal

Windows 2000
1. On your PC or laptop, log into Windows with your HalServer User Name
and Password.
2. From the Start menu, go to the Control Panel. Click on Network And Dial-
up Connections.
3. In the Network and Dial-up Connections screen, click on buttons and tabs
as follows: Make New Connection -> Click Next -> Connect to a private
network though the internet -> Click Next -> Select Do not dial the
initial connection -> Click Next.
4. The screen asks you to enter an IP Address. Enter 203.118.130.100 and
click Next.
5. Select For All Users and click Next.
6. The screen asks you to enter a name for your connection. Enter CSE VPN
and check the option Add Shortcut to my Desktop. Then, click Finish.
7. The CSE VPN shortcut appears on your PC Desktop. You are ready to
access the Compac network
Win98
1. Log into Windows with your Compac User Name and Password.
2. On your PC, from the main Windows menu, go to Start -> Settings ->
Control Panel -> Add/Remove Programs.
3. In the Add/Remove Programs screen, click on the Windows Setup Tab.
Select Communications and click the 'Details' button. Then, select and
Tick "Virtual Private Network". Click OK twice, as you are prompted.
4. Shut down and restart your PC.
5. Open your Dial Up Networking from the Start menu, going to Programs -
> Accessories -> Communications -> Dial Up Networking. The Dial
Up Networking screen displays.
6. Add a new connection with the following details. Then, click Next.
• Name = CSE VPN
• Select Adapter = VPN Adapter
7. Enter the IP Address value of 203.118.130.100. Then, click Next.
8. Click Finish.
9. The CSE VPN shortcut appears on your PC Desktop. You are ready to
access the Compac network.

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Accessing the Compac Network with VPN
1. Log into your PC using your HalServer user name and password.
2. Connect to the Internet.
3. Click on the VPN icon on your Desktop.
4. The VPN screen opens. Enter your VPN User Name and password. Click
Connect.
5. VPN is open.
6. To access the Compac server, from the main Windows menu, go to Start >
Run. In the Run window, type:
\\halserver2\
7. Click OK.
8. The HalServer opens. You can access files.

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Using Comtrac, the Compac
Intranet
What is an Intranet?
An Intranet is a private web page used only by people at a specific company. It is
not on the World Wide Web for everyone to see. Compac has a company
intranet, ComTrac.
Note that ComTrac is currently ONLY accessible from our Auckland location.
However, when you are in Auckland, it is a useful resource for learning more
about Compac and booking meeting rooms and company cars.
The Compac/Documents menu allows you to access frequently used documents.
There is also an FAQ section with information about Compac.

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Instructions
If you are in the Auckland office and you want to book a meeting room or a
company car, you MUST use ComTrac. Bookings in ComTrac take precedence
over other users!

Book a Meeting Room

1. To make a booking:
2. Click on the link that says Compac Booking System.
3. In the Booking System Page, click on the link to book a Meeting Room.
The Meeting Room options display. You may be prompted to log in with
your system user name.
4. On the calendar, click on the day when you want to book a meeting. The
meeting room times for that day display below for the two available
meeting rooms.
5. If the meeting room is free, click on the (+) and enter the meeting details.

Book a Company Car

1. To make a booking:
2. Click on the link that says Compac Booking System.
3. In the Booking System Page, click on the link to book a Company Vehicle.
The Company Vehicle options display. You may be prompted to log in with
your system user name.
4. On the calendar, click on the day when you want to book a vehicle.
The available vehicles for that day display.
5. If the vehicle you want is free, click on the (+) and enter the booking details.

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 E-Mail Use Guidelines
These recommendations are here to help you use e-mail and online access
safely, efficiently, and in a professional manner.
Two very important things:
Don’t open attachments that you receive from e-mail addresses you do not
recognize. These attachments can carry COMPUTER VIRUSES that can
damage your PC and wipe out your information.
Don’t forget that online time in a hotel room incurs phone charges.
Email etiquette (known as Netiquette)
The internet has rapidly taken over as a major medium of communication. Off-
site personnel are able to communicate with colleagues quickly and
economically, and we are able to keep up regular communication with our
customers, agents and suppliers.
• The internet is not completely private. Never send an email that you would
be embarrassed to see on a notice board.
• A useful test for anything you're about to mail: Ask yourself, "Would I say
this to the person's face?"
• Think carefully before copying emails – not everyone needs to know
• Don't get involved in flame wars (argumentative, insulting or aggressive
correspondence). Neither post nor respond to incendiary material. Be
pleasant and polite. Don't use offensive language, and don't be
confrontational for the sake of confrontation.
• Remember email may not be read immediately. Never rely on an email to
solicit an immediate response – this requires a telephone call or face to face
contact. When receiving email, because it is sent instantaneously it can be
assumed that you the recipient are reading it sooner than had it been sent by
letter (snail mail) or a fax. Because of this there is an expectation for a
prompt reply.
• You should make a habit of responding to all e-mails within 24 hours. If
an e-mail has several parts that will take more than 24 hours to provide
answers to all, either answer what you can and send those immediately,
and/or send a response letting the sender know you received the e-mail and
are working on a reply and will send it by a specified time. Not responding to
e-mails for several days because you are “working on something” isn’t well
accepted.
• Use mixed case. UPPER CASE LOOKS AS IF YOU'RE SHOUTING!
• Leave an empty space between paragraphs, this makes it easier to read.
• Spell check everything you send.
• Be careful when addressing e-mail. There are addresses that may go to a
group but the address looks like it is just one person. Know to whom you are
sending an e-mail.

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 • Be brief without being rude When replying to a message, include enough
original material to be understood but no more. It is extremely bad form to
simply reply to a message by including the entire previous message: edit out
all the irrelevant material.
• Never send chain letters via electronic mail. Chain letters are forbidden on
the Internet.
• Mail should have a subject heading which reflects the content of the
message.
• If you include a signature keep it short.
• Assume that individuals speak for themselves, and what they say does
not represent their organization (unless stated explicitly). However, bear in
mind that any email quoting a company name may be construed by others as
reflecting the company’s opinion. Not everyone knows the rules.
• If you are sending a reply to a message, be sure you summarize the
original in your message, or include just enough text of the original to give a
context. It is not always necessary to include the entire original.
• Avoid sending messages that are no more than gratuitous replies to
replies.

• Do not use Return Receipt Request (RR) for each and every email you
send because you like "knowing" when someone opens your email.
• If you receive a nasty email - do not respond immediately - if at all.
People are very bold and overly critical on the other side of the screen. They
tend to not hesitate to point out the things they think you need improvement
on while not even noticing the good or positive points on the very same issue.
Many times these folks are simply trying to get a rise out of you (this is called
trolling) or are trying to make themselves feel self-important. Many times they
are just plain jerks. If you do not have something nice or constructive to say,
or at the very least sternly professional - just hit delete.
• Keep your communications to the point. Some people pay for Internet
access by the hour. The longer it takes to read your messages, the more it
may cost them.

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