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Grade 12 NSC Tourism (English) Preparatory Examination Possible Answers
Grade 12 NSC Tourism (English) Preparatory Examination Possible Answers
Grade 12 NSC Tourism (English) Preparatory Examination Possible Answers
2023
MARKING GUIDELINES
TOURISM (10870)
14 pages
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SECTION A
QUESTION 1
1.1.3 C / 8 MTP
1.1.5 B / 45 hours TA
1.1.7 B / Auschwitz TA
1.1.9 B / SAHRA CH
1.1.10 A / WTM M
1.1.20 A / core TS
(20 x 1) (20)
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1.2.2 sustainability SR
1.3.4 profit SR
specific year
1.4.3 C / The amount paid for goods and services during a tourist DRI
holiday
1.5 1.5.1 E TA
1.5.2 C TA
1.5.3 B TA
1.5.4 A TA
1.5.5 D TA (5)
TOTAL SECTION A: 40
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(– ✓) 8 hours
Local time in Montreal: 00:00
13:00 ✓
2 November 2023 ✓
OR
Arrival at Montreal at 13:00 ✓✓✓✓on 2 November 2023 ✓ (5)
(+✓) 7 hours
14:00 ??
Time that call was
received
21:00 ✓ (3)
OR
21:00
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2.1.3 No, there will not be anyone at the office at the time of her call.
Reason: The offices will be closed – it will be 21:00 at night. ✓✓
• Montreal and South Africa are on 2 different time zones. It is
7 hours later in South Africa.
• Ms Khumalo can leave a message for her employer on the
answering machine to listen to the next morning.
• It is possible that there might be personnel on night duty at the
office at 21:00 – or a colleague busy with another tour.
2.2.3 Ways to minimise the symptoms of jet lag before the flight: MTP
destinations. ✓✓
Bad publicity – tourists will choose another destination. ✓✓
• No investors will invest money in such an unsafe destination. (4)
50 ml perfume ✓ (2)
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QUESTION 3
3.1.2 B✓ FX
• € (1)
OR
OR
TOTAL SECTION B: 50
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QUESTION 4
B – Tower Bridge ✓
C – Tower of London ✓
D – Buckingham Palace ✓ (4)
• C/ Icon C (2)
4.2.3 They have improved their public transport services, facilities, hotel TA
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4.3 The invasion tarnished (damaged) the image that Russia has built. TA
QUESTION 5
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QUESTION 6
6.1 ITB Berlin is an international trade show and the Getaway Show is a local M
trade show.
• The ITB takes place in Berlin, Germany and The Getaway Show takes
place in Cape Town, South Africa.
• Takes place in two different continents or countries (2)
TOTAL SECTION C: 50
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QUESTION 7
Logo ✓✓
• Slogan
• Website presence
• Marketing material
• Neat, well-laid out
• Name of person and his position
• Contact details
• Nicely rounded-off with borders (4)
7.3 7.3.1 No ✓✓ TS
7.3.2 (a) In the cartoon they are required to work during their lunch TS
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QUESTION 8
TOTAL SECTION D: 30
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QUESTION 9
9.1.3 Allegations of human right abuses will damage the host nation’s DRI
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Debit card
• Credit card
• Contactless payment
• Tap to pay (4)
Disadvantages: DRI
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QUESTION 10
• Customer survey
• Satisfaction rating card (2)
10.2 Advantages: CC
Disadvantages:
The hotel will not get exact information from the cards.
• The feedback is very vague – not detailed.
• The manager will not know which staff is performing/not performing.
• The manager will not know which section of the hotel needs to improve
or which section’s service is up to standard.
• More details are needed for this method to provide valuable information
and make this method more successful. (2)
[6]
TOTAL SECTION E: 30
TOTAL: 200
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