Staff Meeting Feb 2024:

1. KPIs and Financials

2. Compliance and Safety Meeting
3. Specialty update
4. Charity update
5. Ownership
a. Define ownership to you
b. Define ownership to your role
c. Define ownership to the office
d. What does accountability look like?
e. Who can hold accountable?
f. Why is ownership important?
g. Action Plan moving forward
i. DA:
1. Seat in a timely fashion
2. Every patient is everyone’s patient
3. Communicate, Communicate, Communicate
ii. Front office:
1. Understand the big picture of the schedule
2. Offer help when things run behind
3. Prep, communicate, prep, communicate
iii. RDH:
1. Communicate, Communicate, Communicate
2. Lean in on DAs for help
3. Commit to helping Dr’s cleanings
iv. Drs
1. Teach, Teach, Teach
2. Give positive feedback too
3. HC handoff!
h. Remider slogan: Healthier, Happier Patients Smoothly