Grade 12 (Task 2)

Exemplar-Tourism Skills Assessment Task

Scenario: Cape Town Trip – Safety, Health and Collaboration Skills

TEACHER INSTRUCTIONS

Dear Tourism Teacher

This task will assess:
• Content knowledge of safety; safety precautions; health; high-risk areas; and
health precautions.
• Applying the content of safety; safety precautions; health; high-risk diseases; and
health precautions when doing group work, analysing safety and health scenarios
and information, and making recommendations.
• The display of 21st Century skills.

Tourism CAPS Reference:

“Map work and tour planning – Health and Safety”
Term 1 Week 7 of the 2024 Gauteng Work schedule is assessed in this task.
The CAPS also requires the learner to work effectively as an individual and with others as
members of a team; be able to identify and solve problems and make decisions using
critical and creative thinking; to collect, analyse, organise and critically evaluate
information; communicate effectively; and so much more.
The skills that are applied:
• Collaboration skills working together to fulfil a given group task on health risks.
• Note-taking skills during and of group interaction, participation and collaboration.
• Analytical skills of transport scenarios and provincial strategies and measures.
• Critical thinking skills in identifying safety risks and recommending safety advice.
• Skim reading skills to find suitable information and skills for application.
• Decision-making skills in applying safety initiatives for tourists.
• Problem-solving skills in active listening during the pre-activity, brainstorming
and coming up with solutions.
• Creating awareness on safety developments around the tourism industry.
• Problem-based learning identifying collaboration skills or lack thereof and coming
up with suggestions to fill the gaps.
• Reflection skills to evaluate the practical demonstration of collaboration skills
during the pre-activity groupwork.

It is expected of each Grade 12 Tourism teacher to compile a Marking Guideline. Please

DO NOT purchase ANY marking guideline or resources from the internet or social media
or from any other source. It can jeopardise an active assessment to the extent of the
assessment being declared invalid. When you prepare your own marking guidelines, you
will know how to prepare your learners for the task BEFORE the scheduled assessment
session/s takes place under controlled (examination) conditions.
Grade 12: 2024 Task 2: Tourism Skills Assessment task

PRE-ACTIVITY
All candidates must complete a short groupwork activity before the administration of the
TSA, within a time limit, only part of a period. The Grade 12 teacher must prepare the
groupings in advance and even give individual preparation to do at home in order for the
group work to happen as quickly as possible in part of a period.

This pre-activity should be completed by all learners during any tourism period or
session prior to the administration of the Tourism Skills Assessment. It is important that
all learners perform this group work because it will assist them in completing a reflection
section for marks at the end of the TSA.

Learners should submit their written notes to the Tourism teacher for safe keeping.
Teachers do NOT mark the group work; however, they keep a record of learner
participation and follow-up where needed. Learners must receive their own group work
notes with the TSA and will submit it again with the completed TSA.

LEARNER INSTRUCTIONS

Complete this activity in a group of about 4-5 learners as the teacher determines:

GROUP WORK
WATER CRISIS IN WESTERN CAPE

As tourists walk along the V&A Waterfront, there are signs around reminding them to
conserve water. Restaurants and hotels display notices to encourage guests to limit
their water usage. And some even offer buckets in showers to collect extra water for
reuse.

Even though these efforts have some success, water being scarce remains an issue. At
well-loved attractions like Table Mountain and Kirstenbosch Botanical Gardens, water
fountains are turned off, leaving tourists thirsty and searching for other sources to refill
their bottles. As the news of water restrictions spreads, tourists start to cancel bookings
at hotels and guesthouses across the province. Travel agents struggle to reassure
possible visitors that the situation is under control. Not being certain if water will be
available makes tourists choose another destination.

Your group has been tasked to create ideas (for a presentation to be designed in future)
about the possible health issues that may arise due to the lack of water in the province.
The ideas will be presented at a meeting for tourism role players held in Cape Town
City Hall in August.
Work as a group and discuss the ideas that can be included in such a presentation.

Each member must write down their own notes during the group work: (Write
down everything that happens and is said in the group. All that happens before, during
and after the discussion, and who takes part. You will also need to write down your
experiences, views and feelings (good and bad) of working with people in your group
while you complete this activity). It is important to note that teamwork skills will be tested
as you work in a group.

Submit the written notes to your teacher at the end of the time limit – no adding.
(GFI=9.473)

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

2024 Gr12 Task 2: Safety Tourism Skills Assessment Task

NAME OF THE SCHOOL: ____________________________ TOTAL: 50 marks
EXAMINER: ________________________MODERATOR: ______________________

LEARNER INSTRUCTIONS
Study the scenario below and then follow the instructions to complete the task within the
prescribed time limit under controlled examination conditions. You need to apply the
information gathered from the content (textbook) together with the resource documents
(pages 11-19) provided to you. It is also required to display the ability to access and use
collaboration and other skills.

SECTION A: SAFETY AND HEALTH

Scenario
Jabu, Amahle and Olivia are three friends who were in high school together 10 years ago.
They have lived separately since then, but have maintained close contact with each other
through social media. Olivia has suggested they meet in Cape Town because they always
talked about spending time there since their high school years.
The three friends come from different provinces, Mpumalanga, Gauteng and KZN. And
none of them have ever visited the country’s ‘Mother City’. They are all very excited about
their journey and reunion, and they forget to discuss the finer details of their journey.
Jabu, Amahle and Olivia agreed to go during the school holidays when all of them will not
be working. They decided to meet in Cape Town at 16:00 at the City Lodge Hotel V&A
Waterfront. After checking in, they will head to one of the late afternoon activities that
includes enjoying sundowners while watching the sun set.
1. JABU

Jabu leaves Nelspruit Airport at 11:00 and takes a 2-hours and 25-minute flight to Cape
Town. Upon his arrival at Cape Town International Airport, he wants to request a car ride
(an e-hailing transport service). He thought this will be a quicker, safer and more
convenient way of getting him to the hotel on time. He quickly opens the App on his
phone to make his request. Unfortunately, there is a number of cancellations by car
drivers on the App who are serving other customers attending a rugby match on the same
day. His ride finally arrives. Due to high demand, he has to settle for the Go option
(cheapest option). He is shocked at the state of the vehicle and that all standards are not
meeting the requirements of an e-hailing service.
He sees nothing wrong with taking the ride and saving some time. When the vehicle
leaves the airport, he notices the driver is a bit unstable. After asking the driver questions,
his worst fears are confirmed. The car driver is indeed under the influence of alcohol. He
only prays he would arrive safely at the destination and on time.

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

2. AMAHLE

Amahle takes a 1-hour 45-minute flight from OR Tambo International Airport at 9:00 to
Cape Town. He hires a car and this will be the same car the three friends will use whilst
on their tour of Cape Town. Amahle arrives at Woodford Car Hire at 11:15 to collect his
rented vehicle. Amahle does not choose a GPS device because he decides to use his
phone. He drives from the airport; however, his network starts giving him a problem while
he drives. He tries to sort out his network issue and at the same time get his coordinates
correct. He decides to stop on the side of the road. A friendly man approaches him and
offers to assist him and guide him towards the city.
Amahle is happy with the help offered by this angel that just appeared in Cape Town. He
therefore turns his phone GPS off and relies on the man who grew up in the city and
know the places very well. The man asks to get something from his home. Amahle
happily agrees because he is still within his time schedule. They turn away to the nearby
township of Crossroads which is next to the airport. He gets a call from the car rental
company to inform him he is moving into a dangerous township and he seems to be
leaving his route.
3. OLIVIA
Olivia takes a different approach to her journey from KwaZulu-Natal. She takes a 2-hour
and 5-minute flight from King Shaka International Airport to Cape Town International
Airport. She arrives at the airport in Cape Town and decides to use public transport to the
hotel. She does not have a lot of luggage. She wants to do some shopping once she is
settled in Cape Town and then decide on what she will exactly need for the duration of
her stay. She was told Cape Town is one of the safest places to visit and one is always
safe. However, she is unable to get a taxi or a bus heading into the city. One of the ladies
that sat next to Olivia during the flight recognizes her and decides to share a lift with her.
They agree that Olivia will be dropped off at the Civic Centre bus station where she will
be able to find a local bus (myCity bus) to her place of accommodation.
She is dropped off at the bus station, but she does not know which bus to take because
there are many buses parked at the Civic Centre. She also learns she has to get a bus
card and load it with money. She can use the card to travel by bus because the busses
do not accept cash.
(GFI=8.519)

Take note:
In Section 1 you will be writing out answers using the provided template and information
annexures.
In Section 2.1 you will investigate and analyse collaboration skills.
In Section 2.2 you will reflect on the collaboration skills in the pre-activity group work.

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

SECTION 1:
1.1 Read the scenario of the three friends (Jabu, Amahle and Olivia)
above and the safety and health information provided in the
Resource Pack as Annexure A. In table format, analyse each
person’s scenario and what the authorities in the Western Cape are
doing and also recommend safety advice for each scenario. The
headings of the table are as follows:

• Column A: Three safety risks faced by each of the friends with

regards to the type of transport used. (9)
• Column B: What the relevant authorities in the Western Cape are
doing to ensure the safety of each tourist in the area. (9)
• Column C: Recommend the relevant safety advice for each
friend. (9)

Draw and complete the table using the template provided as

Annexure B.
(27)
1.2.1 One of the friends started feeling sick with symptoms of headache,
fever, hot sweats and muscle aches. The friend can remember a visit
to family and being bitten by mosquitoes nearly two weeks before
flying to Cape Town.
From these symptoms, identify the disease that this friend may suffer
from. (2)
1.2.2 Identify the South African province in which the disease in
QUESTION 1.2.1 is most prevalent (common) (1)

TOTAL: [30]

SECTION 2: COLLABORATION SKILLS

Read the information below.

After giving advice to the three friends, you notice there is a need for the
authorities and other stakeholders to work closely together with each other for the
safety of tourists.

Familiarise yourself with the various collaboration skills the stakeholders can use
when working together, choose suitable skills from the set of skills and discuss
how the selected skills can be used by the stakeholders.

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

Read the information in the resource pack, ANNEXURE C (p.18) about collaboration
skills.

Watch the following video on collaboration skills:

Video – https://youtu.be/qi9nVpc9gq4?feature=shared

A transcript (what is said is typed out in words) can be read in

Annexure C of the resource pack if you do not have access to the video.

Another possibility is to read the transcript (text) and watch the video, and
then simultaneously follow what is said on the video on the transcript
(text).

2.1 After reading the information or viewing the video of the SIX
collaboration skills, answer the questions that follow.

2.1.1 The stakeholders listed below, came together to brainstorm strategies

and measures to address the issue of crime and ensuring tourists are
safe when they visit the Western Cape:
• SAPS
• SANParks
• Neighbourhood watch committees.
• South African Tourism
• Mayoral committee

Choose any FOUR of the SIX collaboration skills (in Column A).
Discuss ways (in Column B) how the FOUR collaboration skills can be
applied by the authorities of Western Cape and other stakeholders in
working together to ensure the safety of tourists in the Western Cape.

Redraw and complete the table in own full sentences, from the correct
perspective.

Column A: Column B:
Collaboration skill How the skill can be applied by the
stakeholders:
1. (1) (2)
2. (1) (2)
3. (1) (2)
4. (1) (2) (12)

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

2.1.2 Describe methods how the communication skill can be used by the
Department of Health, National Institute for Communicable (infectious
or contagious) Diseases (NICD) and the WHO (World Health
Organisation) to inform tourists about the health precautions to take
when visiting the Western Cape. (2)
Total [14]

SECTION 2.2: SELF REFLECTION

You have participated in a group in the preparation for the TSA. You wrote out
good notes of what was said, what was decided and all issues you observed
during this group task. You may refer to these written notes to remind
yourself.
You need to now reflect on this group’s collaboration skills and those
collaboration skills in the video or video transcript in Annexure C
(Communication, Authenticity, Compromise, Tolerance, Team Player, and
Reliability).
Evaluate whether you and the group were practically applying the SIX skills of
collaboration. Complete the following reflection questions:

2.2.1 Discuss how effective the communication was in the group. Explain the
different aspects of communication (expressing ideas clearly to each
other, understanding of contributions and responsibilities,
communicating towards a common goal).

2.2.2 Explain how you could have participated effectively in the group.
Discuss how each member brought their unique perspective, talents,
and feedback to the planning.

2.2.3 Evaluate the skills of compromise, tolerance and acceptance applied in

the group to achieve harmony and the desired group goal.

2.2.4 Give your perspective if the group members can be seen as team
players and reliable to getting the task successfully completed.

Total: [6]

GRAND TOTAL: 50

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

ASSESSMENT INSTRUMENT

TOURISM SKILLS ASSESSMENT TASK

Note: Each learner must receive his/her own copy of the assessment instrument.

Name of School: Date:

Name of Learner: Grade 12:

Name of Teacher: Mark:

SECTION 1: SAFETY AND HEALTH PRECAUTIONS [30]

QUESTION 1.1

Column 1: (Safety Risks Identified) (9 marks)

Criteria 0-2 3-4 5-7 8-9 T M
Identifying Unable to Only three to Only five to All the nine risk
different identify the four risks have seven risks factors have
risks that relevant risks been identified have been been identified
each friend specific to and placed identified and correctly. No
encounters each friend. correctly placed repetition of risks
on their One or two against each correctly has been made.
journey from points are friend in the against each Each risk
the airport correct. Basic right columns. friend in the correctly
requirements More right columns. matches the
have not been information left Very little person identified.
met out. information left All relevant
out. information is
included. Single
minor error was
made.

Column 2: (Role played by relevant authorities) (9 marks)

Criteria 0-2 3-4 5-7 8-9 T M
Provide a Too many Many details Very few All nine points
brief outline details were left out, three details left out, are correct.
on the role left out, One or or four points five, six or Relevant
played by the two points are correct, very seven points information used
different correct, not little correct, more to match what
authorities to able to identify information information the authorities
ensure the relevant used, to match used to match are doing in
safety of the authorities and what the what the each scenario
tourists in match them to authorities are authorities are given. No
the area. each scenario doing with doing with each repetition of the
given each scenario scenario given. same
given. information
given. Single
minor error was
made.

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

Column 3: (Safety recommendations) (9 marks)

Criteria 0-2 3-4 5-7 8-9 T M
Recommend Very little or no Some advice More advice All the nine points
safety advice advice given. given. Only given. Five, six are correct.
to be carried Only one or three or four or seven points Relevant and
out by two points are points are are relevant. proper advice
tourists to relevant. Most relevant. Information given to the
ensure their of the Information given attempts tourists and
safety from information given is to address the addresses most
the airport to given is too general and challenges or all the
their general and does not fully faced by the challenges that
destination. does not address the tourists in each the tourist is faced
address the challenges scenario. There with. Advice given
challenges faced by the is a good perfectly matches
faced by the tourists in match on each the scenario in
tourists. each scenario. advice given each case. Single
with the minor error was
scenario made.
Total 27

QUESTION 1.2 [3]

1.2.1 HEALTH PRECAUTION (2 marks)

Criteria 0 2 T M
Identify the
disease from the Unable to use the symptoms given Correct disease has been
given scenario, to identify the correct disease. identified using the symptoms and
symptoms and information given.
information.

1.2.2 IDENTIFY THE PROVINCE (1 Mark)

Criteria 0 1 T M
Identify the
province in which Unable to identify the correct Correct province has been identified
the disease in province. that link to Question 1.2.1 and the
most prevalent scenario.
(common)

Total 30

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

SECTION 2: COLLABORATION SKILLS [14]

2.1.1 Four collaboration skills analysed for the stakeholders’ use (12 marks)
Column A: Column B: T M
Collaboration skills chosen: Discuss ways how the skill can be
applied by the stakeholders to ensure the
safety of tourists in Western Cape:
Name of Collaboration Skill 1✓ A clear and concise discussion on ways how the
(1) given stakeholders will use the skill to discuss
the safety challenges in the Western Cape. ✓✓
(1 or 2)

Name of Collaboration Skill 2✓ A clear and concise discussion on ways how the
(1) given stakeholders will use the skill to address
the safety challenge in the Western Cape. ✓✓
(1 or 2)
Name of Collaboration Skill 3✓ A clear and concise discussion on ways how the
(1) given stakeholders will use the skill to address
the safety challenge in the Western Cape. ✓✓
(1 or 2)
Name of Collaboration Skill 4✓ A clear and concise discussion on ways how the
(1) given stakeholders will use the skill to address
the safety challenge in the Western Cape. ✓✓
(1 or 2)

2.1.2 Use of communication skills by health authorities (2 marks)

Criteria 0 1 2 T M
An excellent Poor description was Average description Insightful
description has given. It is not clear was given, perhaps description was
been given on how the only linked to the given, not only linked
methods how communication skill is stakeholders, or an to the stakeholders,
communication used. average but demonstrating
can be used by understanding of the deeper understanding
health purpose of of the purpose of
authorities. communication. communication.
Total: 14

SECTION 2.2: SELF-REFLECTION QUESTIONS [6]

Criteria 0 1-2 3-4 5-6 T M

Complete Unable to reflect on Able to reflect on Good reflection on Well-written
the FOUR the effectiveness of the effectiveness the effectiveness reflection, clear
self- communication in of communication of communication indications of
reflection the group. Unable in the group. Able in the group. Good all the skills
questions to explain how to explain how explanation given given and
on each member could some members on how each excellent
communi- participate could participate member could personal
cation, effectively. Unable effectively. Able to participate insights.
authenti- to evaluate the evaluate any two effectively. Able to Communicatio
city, given skills and skills and provide evaluate the given n skills is
compro- provide perspective imprecise skills and provide excellently
mise, of other group perspective of a clear displayed, and
tolerance, members as team other group perspective of all the other
team players and being members as team other group skills are
player, reliable. players and being members as team excellently
reliability reliable. players, reliable. evaluated.
Total: 6
GRAND TOTAL: 50
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 Grade 12: 2024 Task 2: Tourism Skills Assessment task

RESOURCE PACK – FOR USE WITH SECTION 1

ANNEXURE A:

FREQUENTLY ASKED SAFETY AND HEALTH QUESTION WHEN VISITING SOUTH AFRICA

IS IT SAFE TO VISIT SOUTH

AFRICA?
If one is worried about tourism safety in South Africa, take comfort in the fact that there are some
practical things a person can do to lessen the impact of crime while one is travelling around the country.
As many locals will tell, it’s all about being careful and remaining aware of one’s surroundings the
whole time. Follow this advice, and one will make memories while meeting interesting people from a
mix of cultures. And also experiencing beautiful landscapes, wildlife, and fascinating history.
A happy visitor is a repeat visitor. And South Africa enjoys a high percentage of these. Keep in mind
that millions of tourists visit South Africa without incident every year.
Like many multi-cultural countries, South Africa also struggles with crime. This crime is mainly not
targeted at tourists. And it does not happen in areas most visited by tourists. Although there are
exceptions, tourist safety in South Africa remains a priority for the tourism industry.
The media highlights South Africa’s reputation for crime and corruption. These reports often do not
provide a balanced view and can show the events worse than it is. For that reason, do not base views
on such news reports. Rather consult a travel agent or tour operator for a more accurate picture of
what is happening on the ground.
In most cases, common sense wins. A person should take the same precautions (safety steps) one
would when travelling in any foreign country or city in the world. A correctly planned itinerary through a
trusted tour operator with proper tourism safety guidelines will also help to lessen any risks. And if an
incident does happen, the tour operator will make sure one is quickly helped by experts and local
authorities.
If one is travelling by oneself, planning well and knowing how to get around is important to make the
most out of the visit and to stay safe.
It is best to inform someone from the accommodation of one’s plans when going out. Most importantly,
do not travel anywhere where it is quiet without people. If one is not very travel-savvy, there are many
tours a person can join that will offer peace of mind, as well as be so much easier to do.

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 Grade 12: 2024 Task 2: Tourism Skills Assessment task

General tips to help a p e r s o n stay safe:

• Do not go into unknown or isolated areas. Have a clear plan as to where one is going .
Make sure to have the name and contact details of one’s accommodation on hand.
• Keep one’s head up when walking around town and be aware of your surroundings.
Do not walk around at night.
• Always keep belongings close to one’s body. Keep handbags or backpacks closed. And do
not hang it off the back of a chair when sitting at a restaurant or bar.
• Do not attract attention to oneself by displaying expensive items, e.g. flashy jewellery or
electronics. Do not carry large amounts of cash. Leave items o f va lue in a safe at the
hotel, if possible.
• It is fine to use a phone or camera but do it quietly and stay alert. Do not walk
around with headphones in or while texting, etc. on the phone.
• Be aware of common pick-pocketing scams. If someone comes closer and attempts to
step into one’s personal space or to direct one’s attention elsewhere, walk away.
Do not worry about appearing rude.
• It is always be tte r to withdraw cash at an ATM in a more secure place such as a hotel
or shopping mall. Avoid using ATMs on the street or at night.
• If hiring a car, be sure to park in safe, well-lit areas. And do not leave anything
visible in the car. Check that all of the doors are locked before walking away.
• Follow the traveItosouthafrica.org information site to stay up to date on present events in
the country that may impact a person’s trip.

The safety plan was launched in November 2023 with the City’s partners involved,
including the South African Police Service, SANParks, City Improvement Districts, and
neighbourhood watches. It also includes a special placement of Tourism Unit personnel at
Table Mountain National Park and the CBD (Central Business District).

The City is making safety travel advice for visitors a top priority. Especially because of worrying
incidents of tourists falling victim to crime after ending up without knowing in crime hotspots.

Apart from communicating important safety details with Cape Town Tourism’s wide member database,
the City is also in touch with staff from embassies. And they are engaging with GPS services on safe
route advice for travellers moving in and around the metro (bigger city).

The many safety resources and measures include:

• Being home to Africa’s largest CCTV surveillance (observation) network of over 3 000 cameras,
including public and registered private cameras. Cape Town uses drones more and more for
taking action on beaches and around Table Mountain.
• A Joint Operational Centre (JOC) is to be established at the Traffic Management Centre in
Goodwood. It links the four Area JOCs in different parts of the City, integrated beach JOCs, and
the SAPS Command Centre with each other.

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 Grade 12: 2024 Task 2: Tourism Skills Assessment task

• Safety technology that forms part of the City’s major investment of R860m over the next three
years was used over the holiday season. Cape town makes use of drones, dashcams (camera
at car window), and automatic numberplate identification technology.
• To promote highway safety, the City’s new highway patrol unit monitors main routes such as the
N2 and R300. The unit has made 1 000 arrests in its first year.
• 4 000 law enforcement and emergency personnel in uniform work in shifts as part of the City’s
largest ever safety employment over a holiday season.
• The City is employing 80 personnel specially for safety only. They patrol tourism routes at
Signal Hill, Lion’s Head, Devil’s Peak, Table Mountain trails, the Bo-Kaap, Waterfront, and CBD.
• The TravelWise platform includes up-to-date safety information, practical tips and emergency
contact numbers.
• The Namola App is a free safety response app that pinpoints your location and connects
travellers to emergency staff quickly and effectively.
• The Band-Aid Programme is help for those with a problem. It includes lost travel documents,
counselling, and emergency accommodation, laying a charge at SAPS, and contacting banks in
the event of bank card fraud. The 24/7 Band-Aid contact number is +27 (0)21 487 6552.
• Visitors can also speak to Cape Town Tourism staff at Cape Town International Airport,
Kirstenbosch Botanical Gardens, and the City Hall.

Is i t sa fe t o tr avel t o Ca pe To w n ?

Visitors to Cape Town should feel safe exploring the city’s many sites. However, as with any
large city, certain areas are not advised for tourists and should be avoided.

Use common sense when going out. And, when in doubt, ask at the accommodation or with a
local travel expert whether a certain area is safe to visit.

In general, avoid areas in which there are few other people or tourists. And do not walk
around at night. Be sure always to stay aware of the surroundings. And keep belongings
secure or out of sight.

Much of the crime in the city centre is spur-of-the-moment minor crime (i.e. pick-pocketing,
theft, car break-ins, etc.). It can be reduced, in part, by watching what is happening around
one. Reports of more violent crime tend to happen in places far away from main tourist areas.

There are certain areas in Cape Town identified as high-risk for these opportunity crimes. A
person must be extra careful, even during the day, if visiting the central business district
(CBD), the train station, Long Street, and Bo-Kaap. If visiting the outlying areas of Cape
Town, one should use a reliable tour operator and local guide with knowledge of the area.

The V&A Waterfront is a massive hub of activity and a very safe area for tourists to visit.
There is a big security presence there because of the hotels. And it is well-lit and busy until
late. That said, it is best to take a Bolt or an Uber (e-hailing car ride) or arrange a transfer to
and from the Waterfront at night.

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 Grade 12: 2024 Task 2: Tourism Skills Assessment task

The Western Cape Safety Plan launched in partnership with the City of Cape Town and
South African Tourism has put Tourism Safety as a top priority. It will go a long way to ensure
that the City remains a visited destination.

Highlights of the Western Cape Safety Plan include:

Placing 3 000 new law enforcement officers at crime hotspots

across the province.

The use of data and intelligence to identify the most targeted

areas that need extra patrols.

The employment of 150 new investigators to assist in

preparing dockets (details of a court case) for legal action.

A world-class, evidence-led and integrated violence prevention

programme.

Assignment of safety priorities to Ministers who have

undertaken to deliver on each outcome.

Successful measures in the Western Cape also

include:

• Security Staff: Many buses have security staff onboard or stationed at main stops to
assist and maintain order. These personnel can respond to things happening and ensure
the safety of passengers.
• CCTV Surveillance: Cameras are often installed on buses and at bus stops to monitor
activity and prevent criminal behaviour. This helps authorities identify and address security
risks quickly.
• Police Presence: SAPS officers patrol bus routes and areas often visited by tourists.
Them being there helps discourage criminal activity and provides a sense of security to
passengers.
• Safety Campaigns: Local authorities and transport agencies have safety campaigns to
educate passengers, including tourists, about how to stay safe while using public
transport. These campaigns cover topics such as how to prevent theft, emergency
procedures, and reporting suspect behaviour.

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

• Emergency Response Systems: Buses are usually equipped with emergency

communication systems that passengers can use to inform authorities in case of
emergencies or security concerns. Quick response to such calls helps ensure the safety of
passengers.
• Collaboration (working together) with Tourism Organisations: Authorities work with
tourism organisations to address safety issues specific to tourists. This involves providing
details about safe travel practices, giving out safety pamphlets, or offering help to tourists
having an urgent problem.
• Infrastructure Improvement: The authorities financed well-built bus stops, clear signs,
and accessible facilities to increase safety for all passengers, including tourists. Improving
infrastructure also adds to a more comfortable and secure travel experience.
• Community Involvement: Authorities are trying to build strong bonds with local
communities. This is to help promote a sense of owning and being responsible for
ensuring the safety of public spaces, including bus stops and terminals (bus stations).
Community involvement programmes encourage people to report suspect activities and
work together with authorities to address safety fears of everyone.

What do I do if a police officer tries to get a bribe?

The Global Corruption Barometer states that South Africans think the South African
Police Service (SAPS) is the most corrupt organisation in the country. But this does not
mean that all members of the SAPS are corrupt. O r that visitors to South Africa will be
targeted by corrupt officials.

If one does get pulled over, first of all, know that it is strictly against the law for a traffic official
or police officer to ask for cash. Valid fines should be paid at a police station or magistrate’s
court. There a receipt must be given. If a person did not break the law, ask the officer for a
fine. Be respectful while refusing to pay the bribe.
One also has the right to ask a police officer to identify themselves by showing their
appointment card. If a person feels they have been harassed (troubled), one has the right
to report wrongdoing to the SAPS Service Complaint Centre.

Ensure that one has the correct contact number (for SAPS: O86O 13 O86O; traffic police:
0861 4OO 8OO; and the Independent Police Investigative Directorate: 012 399 OOOO).

Take note of the badge number and name of the police officer involved, as well as license
plate numbers and location of the roadblock, if it applies. Give as much identifying
information as one can in the report.

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 Grade 12: 2024 Task 2: Tourism Skills Assessment task

Is South Africa politically stable?

South Africa’s government and politics are stable. South Africa has gone through a traumatic past
of apartheid, civil and political unrest. Big changes created the current democratic system of
governance under Nelson MandeIa and leaders after him. South Africans are very proud of their
Rainbow Nation and democratic freedom.
So hard fought-for, the constitution allows South Africans to stand up for their rights when they feel
offended. This sometimes comes out as protests. The majority of the protests are peaceful
demonstrations but can become disorderly. It is best for tourists to avoid protests and surrounding
areas.
One can find out about any protests or community actions from one’s travel agent or
accommodation. And follow the SATSA website to stay up to date.

Is there still a water crisis in South Africa?
Water is seen as a scarce resource. And it is thus
treated with respect in South Africa. After years of
drought, there are areas where one will be asked to
please not use much water. Even where there is
plenty of water, one may see signs reminding people
to use water with care. It has become (for many South
Africans) an environmental mindset (way of thinking
and doing).
Although there have been restrictions on using water
in Cape Town, the main city is affected by water
shortages. The hotel restrictions have been lifted.
But this could change going forward. And one should
check with the accommodation establishment about
the current status.
That said, however, all visitors should be mindful of
their water usage. It is best to #saveIikeaIocaI so that
those resources can be managed responsibly.
Some tourists are concerned about the pressure a
visit puts on Cape Town’s water resources. One
should know that as a percentage of the total water
usage of the province, the use of water by tourists is
very little.
Tourism is an important economic sector of the city
and province. It supports over 3OO OOO direct and
indirect jobs. A tourist’s visit contributes to economic
growth and job creation while having a very small
effect on water.
Does South Africa suffer from electricity
shortages?
From time to time, there are some areas in the country that
have short, scheduled power outages called loadshedding.
The hotels, restaurants, shopping malls and popular tourist
attractions are well equipped with back-up generators. It
ensures that visitors have an uninterrupted and pleasant
experience during their stay.
Does a person need to be worried about
illness or disease in South Africa?
If a person plans to travel to more rural areas or stay for a
long period, one may wish to have vaccinations for Rabies
and Hepatitis B. Find out if one is visiting a malaria zone.
This includes areas of Limpopo and Mpumalanga where
the Kruger National Park and many game reserves are
located. Think about taking a prophylaxis (medicine taken
over a period of time) to lessen the risk of getting malaria.
There are currently no cases, or suspected cases, of Ebola
in South Africa. And one can be assured that it is a situation
monitored closely by the Department of Health, National
Institute for Communicable Diseases (NICD) and WHO
(World Health Organisation).
[Adapted from www.satsa.com and www.travelnews.co.za]
(GFI=11.07)

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

ANNEXURE B

1.1.1 JABU:
COLUMN A COLUMN B COLUMN C
3 x Safety risks faced in What the relevant authorities in the Safety recommendations
using the type of transport. Western Cape are doing with regards for Jabu. (3)
(3) to the safety of this tourist. (3)
(refer to pages 11, 12, 13 and 15)

1.1.2 AMAHLE:
3 x Safety risks faced in
using the type of transport.
(3)
What the relevant authorities in the Safety recommendations
Western Cape are doing with regards for Amahle. (3)
to the safety of this tourist. (3)
(refer to pages 11, 12, 13, 14 and 15)

1.1.3 OLIVIA:
3 x Safety risks faced in
using the type of transport.
(3)
What the relevant authorities in the Safety recommendations
Western Cape are doing with regards for Olivia. (3)
to the safety of this tourist. (3)
(refer to pages 13, 14 and 15)

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

RESOURCE PACK – FOR USE WITH SECTION 2

ANNEXURE C
Transcript of the Video
Video Transcription
Subject: Tourism Topic: 6 Skills for Collaboration
Duration: 1 min 55 sec Video link: https://youtu.be/qi9nVpc9gq4?featu
re=shared

Collaboration is a daily part of our lives. For example, a chapter (local branch) collaborates when
planning recruitment (getting more members) or tripod events (leadership, scholarship, fellowship,
fundraising). While in the workplace, collaboration happens with project planning and day-to-day
tasks. Effective collaboration is achieved when the results of the chapters or group efforts are
greater than the efforts of an individual member.

Here are six of the most important skills needed for great collaboration: Communication,
Authenticity, Compromise, Tolerance, Team Player, and Reliability.

1. Communication is one of the most crucial factors in collaboration.

Members of a group need to be able to express themselves clearly to
each other with regards to all projects, events, or tasks. Everyone needs
to have an understanding of their responsibilities and be on the same
page working towards a common goal.

2. Collaboration is a great tool because it brings a group together who have

different strengths. Being authentic (true) to yourself is an important skill to
have when collaborating. Effective collaboration will be achieved if each
member is bringing their unique perspective, talents, and feedback to the
planning.
3. For any group, chapter, committee, or executive board to work together in harmony,
everyone needs to have the skill of compromise (reaching agreement by moving away
from own view only). If you can compromise with each other, you will be able to reach the
best possible solution.

4. Everyone has different values, cultures, perspectives, work methods,

as well as diverse ways of handling conflict and stress. Practice
tolerance (respect those that differ) and acceptance of each other.

5. When planning, everyone in the group needs to be a team player who is

focused on reaching a common goal. Good collaborators need to work well with
others and look out for the interests of the group.

6. Finally, trust comes from being reliable (can always depend on

someone). Everyone in the group needs to have trust in each other that
when a task is assigned, the task will be completed.
[Adapted from www. phisigmapi.org]

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Grade 12: 2024 Task 2: Tourism Skills Assessment task

Watch the following video on collaboration skills:

Video – https://youtu.be/qi9nVpc9gq4?feature=shared

A transcript (what is said is typed out in words) can be read in

Annexure C of the resource pack if you do not have access to the video.

Another possibility is to read the transcript (text) and watch the video, and
then simultaneously follow what is said on the video on the
transcript (text).

For the learner with a hearing impairment: Subtitles on the video

For the learner with a visual impairment: Audio on the video as well as the
possibility that the transcript can be read at a slower pace or recorded in a
familiar accent.

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