Professional Documents
Culture Documents
Business Communications
Business Communications
Communication
Organization
Formal
• Planned communication.
• Memo, letter, report, e-mail faxes that follow
company’s chain of command.
Informal Communication
• Casual Communication among employees, e-mails,
face to face conversation, phone calls and discussions.
• Direction of flow within the organization
1
2
3
Internal Communication
• The formal flow of information follows the
official chain of command.
President
VP VP VP VP VP
Production Marketing Sales Finance Human
Resources
External Communication
Casual Communication among Customers, suppliers,
investors, e-mails, face to face conversation, phone calls,
discussions
Various Aspects of External Communication
14 1
13
2
12 3
• Flow
11
4
10
6
7
9
8