H Hassan Abushreiha
0529318859
SKILLS
• Business Tools: RTC,
OPPM, Planview,
SharePoint, Blueprint
• Testing Tools: HP Quality
Center, ALM, JIRA
• Database Tools: SQL
SERVER, ORACLE, SAS
• Requirements Gathering
and Analysis
• Data Analysis and
Visualization
• Process Mapping and
Improvement
• Agile and Scrum
Methodologies
• Business Process
Modelling
• Use Case Development
• User Acceptance Testing
(UAT)
• Project Management
• Change Management
• Risk Management
• Postman API testing
profeciency
• SQL proficiency
LANGUAGES
Arabic
Native
English
Fluent
German
Elementary
habushriha@gmail.com Dubai, United Arab Emirates
PROFESSIONAL SUMMARY
Detail-oriented Business Analyst with expertise in project management and process
improvement, with more than 11 years of experience in the banking industry. Skilled in
analyzing complex data sets and identifying areas for improvement. Proficient in Agile
methodologies and experienced in leading cross-functional teams to deliver successful
projects on time and within budget.
ACCOMPLISHMENTS
• Delivered RAKMore, RAKEmpower, RAKElite, RAKSelect and other customer
engagement features such as RAKMoney Transfer, Wallet capability and Bill Payment
offers for Rakbank UAE.
• Increased company revenue through the implementation of cost-saving measures.
• Led a team in analyzing customer behaviour data, resulting in a 10% improvement in
customer retention rates.
• Streamlined a complex business process, resulting in a 30% reduction in production
time.
• Identified and resolved operational inefficiencies, reducing operational costs by 20%.
• Developed and executed a training program for internal stakeholders, resulting in a
20% increase in data literacy across the organization.
• Led a team in conducting data-driven user research, resulting in a 40% improvement
in user satisfaction ratings.
WORK HISTORY
February 2018 - Current
SharePoint Business Analyst , Atribs Metscon, Dubai, United Arab Emirates
Client: Ras Al khaimah Bank
• Identified areas for improvement, devising and implementing cost-effective solutions
to improve results.
• Applied strong analytical skills to translate business requirements into effective
technical solutions.
• Documented process flows and implemented requirements for functional
improvements.
• Designed and implemented business solutions to align with objectives and industry
best practices.
• Delivered end-to-end IT systems and business change projects in line with project
specifications.
• Spearheaded risk assessments, identifying potential challenges and opportunities
with key initiatives.
• Distilled complex data into actionable solutions and simplified concepts to guide
business strategy.
• Uncovered root causes of complex business challenges and guided management with
data-driven insights.
• Conducted in-depth impact analyses, assessing potential effects of proposed
initiatives on organisation.
• Prepared comprehensive analyses and reports for management to inform strategic
decision-making.
• Worked closely with stakeholders to define key performance indicators (KPIs) and
establish metrics for processes and projects.
• Analysed business processes, systems and data to identify opportunities for
enhancement and efficiency.
• Collaborated with cross-functional teams to implement operational improvements and
business strategies.

September 2016 - February 2018

Business Analyst, Testhouse LTD, Dubai, United Arab Emirates
Client: National Bank of Fujairah
• Conducting detailed business analysis to identify opportunities for improvement.
• Collaborating with cross-functional teams to define and implement project plans.
• Playing a pivotal role in project management and overseeing successful project
delivery.
• Analyzing financial data and trends to provide strategic insights.
• Improve business direction by prioritizing customers and implementing changes
based on collected feedback.
• Conduct interviews with key business users to collect information on business
processes and user requirements.
• Collaborated with diverse teams to gather and document precise business
requirements for alignment with organisational goals.
• Delivered end-to-end IT systems and business change projects in line with project
specifications.
• Worked closely with stakeholders to define key performance indicators (KPIs) and
establish metrics for processes and projects.

EDUCATION
June 2016
Bachelor Of Science , Medicine And Surgery
October 6 University , Cairo

ADDITIONAL INFORMATION
Nationality: Jordanian
Date of Birth: 14-04-1985
Marital Statu: Single
Hobbies: Travel, Research, Reading, Sport