Esther Ruth Mendoza Gonzales
252 Lower Brookspoint Aurora Hill, Baguio City
CAREER OBJECTIVE
Seeking an opportunity where I can
apply my excellent communication
skills, analytical thinking and
technical proficiency to create
successful campaigns.
Skills
Proficient with CRM Software
MS specialist
Managing
High customer service skills
Verbal and written communication
Resourceful
Reliable and Professional
Team Player
Fast Learner and Trainable
Fast Typist
AWARDS AND CERTIFICATES
Annual Top Team Manager
Sitel Philippines Corporation, Baguio City
December 2022
Top Team Manager
Sitel Philippines Corporation, Baguio City
January – July 2022
October- December 2022
Top Agent
Sitel Philippines Corporation, Baguio City
January 2021
Phenom Awardee
IHG Hotels and Resorts
December 2023
Phone Number: 0910 830 2409
Email Address: esthertryagain@gmail.com
EDUCATION
Bachelor of Information Technology
King’s College of the Philippines, SY: 2016 – 2019s
WORK EXPERIENCES
Foundever (Sitel Philippines Corporation)
(April 2018 – March 2023)
Amazon Account
July 2020 – March 2023
• Customer Service Associate
• Product Specialist
• Team Manager
• Report Analyst/Data Entry
Instacart Account
March 2020 – July 2020
• Customer Service through chat and email
Macys Account
May 2019 – March 2020
• Customer service representative through chat, email and voice
Sears Account
April 2018 – May 2019
• Customer Solutions representative, voice
New Idaho (Real Estate)
(March 2023 – June 2023)
• Cold Caller
• Lead Generator
TransPerfect Translations
(July 2023 – November 2023)
• Data Entry Clerk
• Data Analyst Specialist
IHG Hotels and Resorts
(March 2023 – March 2024)
• Customer Service Sales
• Case Manager
Twilight Management (Agency)
(November 2023 – March 2024)
• AI response editor
• Social Media Moderator / Chat Moderator