Location: Birmingham, UK

Amit Aggarwal Mobile: (+44) 07469362684

| Consultant | Implementation | Business Analyst |

| Technical Support | Presales | Customer Service |
CV Email: Amitaggarwal@live.co.uk
LinkedIn: https://www.linkedin.com/in/amitagg

Summary
A progressive and result driven individual with experience working within software organisations specialising in;
Logistics, Supply Chain, E-Commerce, Asset Management and Mortgages.

Skills
| Requirement Gathering | Quality Assurance| Traditional and Agile methodology | Stakeholder Management |
|Scrum / Kanban | User Stories | Software Testing (Manual) | BDD/TDD | Electronic Data Interchange (EDI) |
| XML & JSON | UX/Wireframing (Balsamiq) | Jira | Java & Python | OOP | API (Swagger) |
| SQL | TortoiseSVN | Data Mapping | Product Training |

Career
Business Analyst - Phoebus Software Ltd Oct 2022- Oct 2023

• Delivered complex requirements to clients currently on Phoebus’s core product.

• Elicited, documented and translated requirements to User Stories and Acceptance criteria.
• Managed complex internal projects and introducing new Agile concepts e.g. User Story Mapping.
• Exposure within the Mortgage industry from the consumer/provider side of the industry.
• Maintaining and creating a health backlog of tickets which were discussed with the development team via Agile
methodology.

Product Consultant – Yotta Ltd Jan 2022 – Oct 2022

• Delivered Yotta’s Asset Management system to council-based client such as; Hillingdon, Buckinghamshire and
Manchester City.
• Delivered product-based training sessions, with quizzes and QA sessions held during booked sessions.
• Lead Discovery Workshops and documenting client requirements prior to projects being signed off.
• Liaised with the assigned Project Manager on daily/weekly basis to ensure projects are on track with critical time
keeping to ensure billable hours are recorded.
• Configured, tested (Internal & UAT) and delivered projects within the agreed budget/timeframe.

Implementation Technician - NetEDI Ltd May 2021 – Dec 2021

• Configuring, testing and delivering EDI based projects for both Medium and Large sized B2B/C clients.
• Installing and configuring integration tools within well-known ERP application such as Sage and SAP.
• Working with standard EDI documentation/Standards such as; EDIFACT, TRADACOMS and PEPPOL.
• Liaising with Operations, Onboarding, Sales and Support through the project lifecycle.
• Ability to manage multiple projects and prioritising based on Company targets / priority level.

Business Analyst - Vigo Software Ltd Oct 2020 – Mar 2021

• Successfully Delivered EDI Projects between corporate and medium-sized trading partners.
• Executed Integration and User Acceptance testing.
• Collaborated with Senior management teams to discuss product roadmaps and upcoming projects.
• Worked with the newly formed QA team during Retrospective and Scrum meetings.
• Working with both the Project and BA team leader to prepare for upcoming projects.
• Effectively communicating with key stakeholders throughout the project life cycle.
NHS PPE Customer Service – Best Recruitment Aug 2020 – Oct 2020

• First point of contact to deal with PPE equipment for Government approved medical institute.
• Resolved priority 1 issues within strict timeframes by either resolving the issues myself or raising this to
‘Super Users’.
• Assisting with IT related queries for my team and resolving web portal access issues for customers.
• Constantly updating myself to the latest daily news (provided by the Government) and adapting to change.
• Training and guiding medical professional on how to register and place orders on the PPE Portal.
• Accurately documenting tickets to avoid any discrepancies for ongoing issues / follow ups.

Solution Delivery Consultant / Business Analyst - B2BE Ltd Dec 2018 – Jul 2020

• Successful integrations of EDI transactions, onboarded and configured suppliers onto client Web Portals,
documented and rolled out operation standards for scoping, testing and completion phases of the project lifecycle.
• Managed a portfolio of projects, which included weekly meetings regarding current and future projects.
• Lead cross-team internal business process reviews to assess gaps within the delivery and support processes.
• Eliciting and Documenting business requirements into technical requirements (Functional / non-Functional)
• Designed and executed effective Behavior Driven Development test cases.
• Used both risk and gap analysis to provide a more accurate estimate on delivery dates to clients.
• Experienced in reading and interpreting EDI Formats such as; EDIFACT, X12, TRADACOMS.
• Ability to extract, interpret and analyse transactional data (SQL, Excel).
• Collaborated with network team to configure and integrate network protocols such as; FTP, SFTP and AS2.

Technical Business Analyst at Infor Global Solutions Ltd Sep 2017 - Dec 2018

• Part of an Agile development team which focused on Infor’s CloudSuite S&OP, Supply and Demand modules.
• Documented Use Case specifications (UML) detailing processes as User Stories.
• Designed corresponding wireframe screens (Balsamiq) to provide a visual representation of the Use Cases – with
usability and accessibility in mind.
• Participated in daily stand-up meetings by providing task updates, discussing and resolving backstops.
• Collaborated with the Scrum Master, QA and Developer team member who were assigned to my projects.
• Experienced in using Version Control Management System (TortoiseSVN) to store and manage documents.
• Assisted the QA team with documenting and executing BDD test cases during tight deadlines (Excel).
• Experienced using Jira to manage assigned tasks throughout the sprint as well as collaborating with both the QA
and Developers.

Education

Aston University, BSc Computer Science (Part Time) Oct 2009 - Jul 2017

University of Wolverhampton, HND Computing (Full Time) Oct 2007 - Jul 2009

Additional Qualifications & Interest

Qualifications in Progress: Salesforce Admin (Trailhead), CBAP (IIBA) and Professional Scrum Master (Level 1).

Development: Always seeking to gain knowledge in different industries which encourage the technological advancement
within their respective sector(s), as this helps me to think from different perspectives whilst working as a BA/Consultant.
Podcasts and whitepapers are currently my go to places. Would love to attend more exhibitions and networking sessions in
the future.

Charity: Kvell Project – UK based charity which supports an orphanage in Thailand and Go Dharmic – Food distribution