Business Communication

2 of 4 sets

101. The communication cycle, the process of re translation of signals into ideas is
called
A. encoding.
B. decoding.
C. response.
D. feedback.
Answer:B

102. If each line in the inside address is started after leaving a small gap, it is
known as
o m
A. block form.
. c
B. correct form.
te
C. indented form.
a
D. address form.

q M
Answer:C
c
Mbe written
103. The inside address should
A. below the salutation
B. above the heading.
C. above the salutation.
D. above the date.
Answer:C

104. Reports from the subordinates to the superiors take the form of
A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.
Answer:A

105. Pictures, slides, films fall under

 A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.
Answer:B

106. Realizing the potential of the self is part of the

A. communication development.
B. language development.
C. skill development.
D. personality development.
Answer:D

107. Salutation
A. comes above inside address.
B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.
Answer:B

108. Messieurs
A. a french term meaning gentlemen
B. used in singular.
C. is a title like doctor
D. many.
Answer:A

109. A memo is an example for

A. internal communication.
B. external communication.
C. lateral communication.
D. written communication.
Answer:A

110. Gestures is an example for

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 A. body language.
B. grammar.
C. speeches.
D. written.
Answer:A

111. Communication over telephone is an example for

A. oral communication
B. audio-visual communication.
C. internal communication.
D. written.
Answer:A

112. The term “communis” derived from ___word.

A. greek.
B. latin.
C. chinese.
D. english.
Answer:B

113. Communication means ___information, feeling and thoughts, with others.

A. to receive.
B. exchange of.
C. conveying.
D. all the above.
Answer:B

114. Grapevine communication is associated with _____communication.

A. formal
B. informal
C. horizontal
D. vertical.
Answer:B

115. Lateral communication is between

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 A. superior and subordinate.
B. same cadre of personal.
C. subordinate and superior.
D. among all.
Answer:B

116. Audio Visual communication combines

A. auditory only.
B. visual only.
C. both auditory & visual.
D. written.
Answer:C

117. Communication problems otherwise known as

A. enquire.
B. barriers.
C. encoding.
D. decoding.
Answer:B

118. Posters fall under _______communication.

A. oral.
B. visual.
C. written.
D. spoken.
Answer:B

119. Informal communication is otherwise known as ______ communication.

A. grapevine.
B. lateral.
C. visual.
D. horizontal.
Answer:A

120. Horizontal communication flows through _______

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 A. face-to-face discussion.
B. telephonic talk.
C. periodical meeting.
D. all the above.
Answer:D

121. Face-to-face communication is a ______

A. visual communication.
B. direct conversation.
C. oral communication
D. written.
Answer:B

122. Physical Barriers to communication are ______

A. time and distance.
B. interpretation of words.
C. denotations.
D. connotations.
Answer:A

123. ___ is the process of arriving at agreement through consultation.

A. consensus.
B. horizontal.
C. vertical.
D. meaning.
Answer:A

124. Information must be

A. accurate, complete, clear.
B. inaccurate, incomplete.
C. irregular.
D. clear.
Answer:A

125. Effective advice_____

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 A. is both man-oriented and work oriented.
B. is given in the workers interest.
C. promotes understandings.
D. all the above.
Answer:D

126. All the media available can be broadly classified into _____groups.
A. two.
B. three.
C. four.
D. five
Answer:C

127. Audio-Visual communication is most suitable for mass___and mass_____

A. publicity & education.
B. policies & political.
C. save & store.
D. publicity& policies.
Answer:A

128. _____ communication is the most popular means of transmitting message.

A. written
B. oral.
C. visual.
D. face-to-face.
Answer:B

129. On the _____ it is possible to get immediate feedback

A. letter.
B. telephone.
C. e-mail.
D. fax.
Answer:B

130. Which of the following is correct?

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 A. on my address.
B. to my address.
C. in my address.
D. the my address.
Answer:B

131. When Respected Sir is the salutation the appropriate complimentary clause is
____
A. yours sincerely.
B. yours faithfully.
C. yours affectionately.
D. yours lovingly.
Answer:A

132. Appropriate salutation for an application is ______

A. my dear sir.
B. sir.
C. dear sir.
D. sir mr. x.
Answer:B

133. Margin to a letter is like _____

A. frame of a picture.
B. evidence for the communication.
C. engine to a machine
D. boarder
Answer:A

134. Conciseness means _______

A. brevity.
B. courtesy.
C. coherence.
D. convincing.
Answer:B

135. Date of the letter shall be placed in the ______hand corner of a letter.

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 A. left.
B. right.
C. both (1 & 2).
D. anywhere in a letter.
Answer:C

136. Verification of the performance of communication is associated with______

A. communication audit.
B. communication training.
C. communication feedback.
D. communication process.
Answer:D

137. A group discussion of a real life situation with in a training environment is

____
A. discussion.
B. listening.
C. case study meth
Answer:A

138. Bad Listeners will make ______communication

A. good.
B. bad.
C. excellent.
D. rather favourable.
Answer:B

139. Post script appears in a letter___

A. in the beginning.
B. in the middle.
C. at the end
Answer:C

140. One of the major drawbacks of the grapevine is that it may spread ____news
which may sometimes prove harmful even to the employees.
A. baseless.

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 B. good.
C. urgent.
D. secret
Answer:D

141. The possibility of misunderstanding at any step _____

A. brain drain.
B. output.
C. channel.
D. medium.
Answer:A

142. The information the receiver gets is called ____

A. message.
B. output.
C. input.
D. source.
Answer:A

143. ------- is the Sources of information

A. old files.
B. observation.
C. meeting.
D. all the above.
Answer:D

144. Information about its products is ____information.

A. external.
B. internal.
C. planning.
D. deciding.
Answer:B

145. A business letter serves as a record for ____-reference.

A. past.

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 B. present.
C. future.
D. both (2) & (3).
Answer:D

146. ____ is the essential aspect of communication

A. enclosure.
B. letter.
C. telephone.
D. feedback.
Answer:D

147. Correctness implies____

A. giving correct facts.
B. at an appropriate time.
C. in a suitable.
D. all the above.
Answer:D

148. _____Communication is unsuitable for lengthy message.

A. oral.
B. written.
C. vertical.
D. audio visual.
Answer:A

149. “Communication is something so simple and difficult that we can never put it
in simple words”- says___
A. t.s.matthews.
B. peter.f.drucker.
C. newman.
D. james
Answer:A

150. Listening helps to make __effective.

A. communication

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 B. oral communication
C. both a & b
D. report
Answer:A

151. Communication in an organization should ideally flow____

A. from top to bottom.
B. from bottom to top.
C. both ways.
D. horizontally.
Answer:C

152. The official record of the proceeding of a meeting is known as ____

A. agenda.
B. minutes.
C. prospectus.
D. report.
Answer:B

153. The participants of a board meeting are _____

A. member.
B. directors.
C. member and directors.
D. outsiders
Answer:B

154. Minutes of resolutions is only resolutions ___

A. recorded.
B. development.
C. decision-making.
D. authenticated.
Answer:A

155. An informal report is usually in the form of a _____communication.

A. person to person

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 B. prescribed form.
C. regular intervals.
D. authoritative.
Answer:A

156. List of items to be discussed and decided in a meeting is called as ____

A. resolution.
B. minutes.
C. invoice.
D. agenda
Answer:D

157. An Agenda prepared in connection with ____

A. meeting.
B. business tours.
C. exhibition.
D. personal notes.
Answer:A

158. _____is a communication which contains the decision of the higher authority
of the organization.
A. amendment.
B. resolution.
C. debate.
D. minutes.
Answer:B

159. A report prepared in a prescribed form and presented according to an

established procedure is ____report
A. formal.
B. informal.
C. statutory.
D. general.
Answer:A

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160. ____is done by drawing a list of the items of business to be transacted at the
meeting.
A. minutes.
B. resolution.
C. invitation.
D. agenda.
Answer:D

161. The minute books are the ____book of the company.

A. subsidiary.
B. statutory.
C. obligatory.
D. secondary.
Answer:B

162. ____and testimonials are important because they express the opinion of others
the applicant’s suitability for a position.
A. references.
B. qualification.
C. service certificate.
D. letters.
Answer:A

163. Organization Theory is written by _____

A. william scott.
B. newman & summer
C. matthews.
D. james.
Answer:A

164. A circular is a form of ____

A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.

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Answer:C

165. Dunning letters are also called ____

A. collection letters.
B. letter of credit.
C. compliant letters.
D. suggestion letters.
Answer:A

166. In................. speakers’ choice of words unintentionally communicates

something more than what the actual words state.
A. formal communication
B. informal communication
C. meta communication
D. none of these
Answer:C

167. Type of listening in which we learn to discern the difference in sounds.

A. discriminative listening
B. biased listening
C. evaluative listening
D. appreciative listening
Answer:A

168. In ............. , the receiver holds preconceived notions, which shape the way a
receiver decodes the sender's message.
A. discriminative listening
B. biased listening
C. evaluative listening
D. appreciative listening
Answer:B

169. .......is also referred to as critical/judgmental listening

A. discriminative listening
B. biased listening
C. evaluative listening

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 D. appreciative listening
Answer:C

170. --------------- takes place when you listen to only those things that you want to
hear or to those that you interested
A. discriminative listening
B. biased listening
C. selective listening
D. appreciative listening
Answer:C

171. In .................. form of communication, a subordinate is permitted to

communicate with the boss of his boss.
A. chain
B. circular
C. inverted v
D. wheel
Answer:C

172. ............ Involves how we arrange personal space and what we arrange in it
A. kinesics
B. proxemics
C. time language
D. paralanguage
Answer:B

173. ..................... is the study of body physical movements.

A. kinesics
B. proxemics
C. time language
D. paralanguage
Answer:A

174. It involves how we say something in different pitch, tone and voice modulation
such as slow or fast.
A. kinesics

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 B. proxemics
C. time language
D. paralanguage
Answer:D

175. ................. are our body parts especially arms, legs, hands and head convey
meaning.
A. gestures
B. proxemics
C. time language
D. paralanguage
Answer:A

176. Small cards that contain the important points of presentation is known as:
A. hand-outs
B. cue-cards
C. attention grabbers
D. none of these
Answer:B

177. Different components of the presentation that attract the attention of audience
are:
A. hand-outs
B. cue-cards
C. attention grabbers
D. none of these
Answer:C

178. Materials distributed to the audience to supplement the contents of the

presentationis:
A. hand-outs
B. cue-cards
C. attention grabbers
D. none of these
Answer:A

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179. Which of the following is / are multipurpose presentation?
A. training
B. political arena
C. entertainment
D. all the above
Answer:D

180. Which of the following is /are not multipurpose presentation?

A. informative
B. entertainment
C. training
D. all of these
Answer:A

181. Our purpose in a ------------ presentation is to convince your listeners to accept

your proposal
A. informative
B. persuasive
C. image building
D. multipurpose
Answer:B

182. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
A. informative
B. persuasive
C. image building
D. decision making
Answer:D

183. We can define a presentation as an oral activity using visual electronic aids
(such as LCD projectors) to discuss new ideas and information with a specific
audience in an impressive and convincing manner.
A. group discussion
B. presentation
C. group interview

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 D. all the above.
Answer:B

184. ---------- presentations include talks, seminars, proposals, workshops,

conferences, and meetings the presenter or presenters share their expertise, and
information is exchanged.
A. informative
B. persuasive
C. image building
D. decision making
Answer:A

185. Evaluation Parameters of Group discussion includes:

A. personality
B. communication
C. leadership
D. all the above
Answer:D

186. -------------- is a systematic oral exchange of information, views and opinions

about a topic, issue, problem or situation among members of a group who share
certain common objectives.
A. presentation
B. group discussion
C. group interview
D. all of these
Answer:D

187. A................ focuses on your skills and experience, rather than on your
chronological work history
A. functional resume
B. mini resume
C. combination resume
D. chronological resume
Answer:A

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188. A --------- starts by listing your work history, with the most recent position
listed first.
A. functional resume
B. mini resume
C. combination resume
D. chronological resume
Answer:D

189. Curriculum vitae is known as-

A. personal profile
B. personal data sheet
C. qualification sheet
D. all the above
Answer:D

190. -------- are used by an organisation as a means of having written records of

established practices such as instructions on how to undertake specific tasks and
work policies.
A. manuals
B. memos
C. letters
D. all the above
Answer:A

191. ............. are usually the least formal method of written communication within
the workplace and will usually include various notices or information relating to
welfare and safety issues;
A. manuals
B. memos
C. letters
D. circulars
Answer:A

192. --------------- is also known as Non-directed interview.

A. structured
B. unstructured

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 C. depth
D. exit
Answer:B

193. Formal Interview is also known as.............

A. planned interview
B. unstructured interview
C. group interview
D. none of these
Answer:A

194. A ----------- letter should be organized like sales letter

A. resume
B. curriculum vitae
C. application letter
D. all the above
Answer:C

195. A ----------- is also known as a ’cover letter’

A. resume
B. curriculum vitae
C. application letter
D. sales letter
Answer:C

196. ------------ is a document sent with your resume to provide additional

information on your skills and experience.
A. hand-outs
B. curriculum vitae
C. application letter
D. sales letter
Answer:C

197. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
A. resume

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 B. curriculum vitae
C. application letter
D. hand-outs
Answer:A

198. A summary of your educational and academic backgrounds as well as

teaching and research experience, publications, presentations, awards, honours
and affiliations.
A. resume
B. curriculum vitae
C. application letter
D. hand-outs
Answer:B

199. ------------ is an assigned communication for a purpose and for specific receiver
or reader.
A. report
B. memos
C. letters
D. circulars
Answer:A

200. Business Letters that please the receiver are called

A. good news letter
B. praising letter
C. routine letter
D. all the above.
Answer:A

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