To Ref: RIC-RI/MLP/2021

The Executive Director / Medical Superintendent, Date: 07th Dec, 2021

Rawalpindi Institute of Cardiology, Rawalpindi

SUBJECT: TECHNICAL PROPOSAL FOR THE ANNUAL TENDER FOR REPAIR &
MAINTENANCE OF PLANT & MACHINERY FOR FINANCIAL YEAR
2021-2022

Dear Sir,

We are pleased to enclose herewith our offer for Items:

196. SERVICE CONTRACT – INCINERATOR (CP-100) WITH PARTS

We hope you will find our offer most competitive and acceptable.

Terms & Conditions:

1. Pricing: Prices are in PKR
2. Validity: As per tender terms and conditions
3. Payment Schedule: Payment will be made on quarterly basis within 10 days of receipt of
invoices along with the Service Reports & the uptime data.
4. The duration of service contract will be 01 Year.

Thanking you and looking forward to receive your valued order.

Yours Sincerely,

Mediland Pakistan (Pvt.) Ltd.

 TECHNCIAL OFFER

MAINTENANCE SERVICES OF INCINERATOR CP-100

Overview:

MEDILAND PAKISTAN (PVT.) LTD is pleased to submit this proposal for technical
services to support Rawalpindi Institute of Cardiology, Rawalpindi for the subjected cause
in order to improve customer satisfaction by providing post-sales support for maintenance of
the incinerator CP-100 as listed in this proposal.

THE OBJECTIVE:
Our Services Philosophy is Customer proximity and customer satisfaction mainly.

“All our service activities are focused on you – the customer. Together with you we are
continually striving to improve our performance and align it to your needs. We ensure that
you will receive the benefit from an impeccable organization coupled with the best possible
cost transparency”.

Scope of Work

Mediland Pakistan is committed to extend the competitive field engineering services to our
esteemed customers. Field engineering services for incinerator consist of the following:

(1) Minor Repair

Mediland Pakistan sets the target to complete the minor repair within 01x working days after
receipt the complaint at Incinerator repair shop. Minor repairs consist of but not limited to the
following:

a. Replacement of fuse, Sensor Prob lead, Ignition HT lead, filter cleaning, filter
and gauges replacement etc
b. Thermocouple replacement
c. Relays replacement
d. Burner nozzle cleaning and replacement of faulty parts
e. Scrubber shower, sprinklers and Elbows replacement
f. Parameter verification / adjustment
g. Loading door wheel lubrication or replacement
h. Gas pressure switch
i. Air pressure switch
 j. Safety valve
k. Safety gauges
l. TPF filters Jumbo Cartridge for water treatment
m. Bag Filter 8 inches dia x 25 inches Length
n. Sand Filter (Gravel sand, Quarts, Silica sand, Anthracite Coal (30kg each)/
once a year
o. SS Waste trolleys wheel repair / replacement

(2) Major Repair

Mediland Pakistan sets the target to complete the major repair within 02x working days after
receipt the complaint. Major repairs consist of the following:
a. Refractory repair
b. Bricks repair / replacement
c. Burner overhauling
d. Wet scrubber chains replacement
e. Wet Scrubber header repair / replacement
f. Gas train repair
g. Temperature controller repair / replacement
h. Power supply 28 VDC repair/ replacement
i. Door gasket repair or replacement
j. Loading door refractory repair
k. Wet scrubber refractory repair
l. Mono block water pump repair / replacement
m. PLC repair
n. HMI repair
o. Software uploading / upgradation

FREQUENTLY USED SPARE PARTS:

Service provider will maintain spare parts inventory at a level to meet 95% uptime
guarantee.
LIST OF SPARE PARTS:
Sr
Reference Part No / Model Description
No
1. FUJI PXR4TAY1-GV000 Regulator (Controller) RG1
2. Recommended by ATI TP 100 (K type) Thermocouple
3. Recommended by ATI MB1E42Z11 Door Limiter Switch
4. Recommended by ATI SCE210C094 Solenoid Valve
5. TDK-Lambda DPP120-24-1 Power supply 24VDC / 5A
6. Schneider 1A120P7 Electronics Relay (k5)
7. Schneider 2A020P7 Electronics Relay (K1)
8. Schneider LC1D09 Magnetic Contractor
9. Schneider GV2ME10 Magnetic switch 1.6~2.5A (Q2)
10.
Schneider 1A120P7 Electronics Relay (k5)

11.
Schneider 2A020P7 Electronics Relay (K1)

12.
Schneider LC1D09 Magnetic Contractor

13.
Schneider ZBE-101 Start / Stop button

14.
ATI MB1E42Z11 Door Limiter Switch

15.
ATI 301.3407 Relay overload Type 40.31

16.
ATI CI-CP.100 Wet Scrubber Chains

17.
ATI H.1/4.U-SS-95/10 Water sprinkler

18.
Refractory Material / Bricks

19.
ATI 40x40 – 4 m Door gasket

20.
Gas3 (RIELLO) 3005442 Probe Lead

21.
Gas3 (RIELLO) 3012173 Short Prod

22.
Gas3 (RIELLO) 3013407 Relay overload Type 40.31

23.
Gas3 (RIELLO) 3012196 Gas pressure switch

24.
Gas3 (RIELLO) 222120 Filter insert for MD-DLE 412

25.
Gas3 (RIELLO) 10266 Fuse T6.3

26.
Gas3 (RIELLO) 300.6593 Air pressure switch

27. Gas3 (RIELLO) 300.5593 Short electrode

28.
Gas3 (RIELLO) 301.2242 Filter for MBD-412

29.
Gas3 (RIELLO) 3012159 Transformer ignition

30.
Gas3 (RIELLO) 3005285 Condenser

31.
Gas3 (RIELLO) 3003794 H.T Lead

(3) Responsibility of the Hospital

Following scope of work will not be included in the scope of the contractor:

 Civil work / construction / repair of building

 Chemical for RAW water treatment
 All Utilities bills
 Installation / Repair of gas pipe line / Electric cable out site the building
 Maintenance services and parts for hot water generation system integrated
with incinerator chimney
 Damaged due to accident or any disaster
 HR for operational services
 Cleaning material for site cleanness and PPEs for HR
 Repair of AC/ chiller of yellow room
 Replenishment of first aid kit
 Repair / replacement of staff furniture

(4) Customer Complaint Management System

Mediland Pakistan has launched the Customer Complaint Management System (CCMS)
since 1st July, 2020 to manage customer complaints effectively and have more chance of
meeting their expectations as well. We are steadfast to quickly turn customer complaints into
customer satisfaction.
Our CCMS is focused on:
a. Achieve operational efficiency to identify trends and causes of complaints
b. Resolve more complaints by adopting a more customer-focused approach
c. Engage staff with new customer service training opportunities
d. Integrate internal processes to improve overall efficiency
e. Monitor and continually improve your complaints handling process
 f. Customer can utilize any of the following mediums to register their complaints
24/7:
I. Telephone : 051-4848452-53
II. E-mail to : mahmood@medilanpakistan.com
III. E-mail to : service@medilandpakistan.com
IV. Fax No : 051-4848454
V. Mobile No : 03235818100, 03212342965

(5) Incinerator Repair Workshop

Mediland Pakistan has established a component repair shop as per recommendations of the
Principal ATI Environnment, France. The repair shop is equipped with all necessary test /
support equipment, spares and tools required for Minor repair, Major repair & complete
overhauling.
Our engineers are professionally trained and have years of experience executing both major
and minor repairs in the repair shop and in the field / at site as well.

(6) Maintenance Contract Policy

Mediland Pakistan is NOT liable for any damages to equipment resulting from:
a. Misuse
b. Negligence
c. Improper cleaning
d. Any wear and tear.
In the event that the repaired equipment has been altered, repaired, or tampered by any
person not expressly authorized, the repair warranty will become null and void.
OUR PROPOSAL

Terms & Conditions:

1. Annual uptime of 95% is considered as acceptable level of performance.

2. Uptime will be defined as the time available to the user for doing data
acquisition/processing during working hours 0900 to 1500 (8) hours six days of week
(except public holiday).
3. Contractor, i.e. M/s MEDILAND PAKISTAN (Pvt.) Ltd, LAHORE will check
system performance, every month. For every month as “uptime percentage” will be
calculated by the dividing “system in service” hours by hours available both measured
on the basis of working hours as detailed in clause (2) of this contract.
4. If the uptime percentage for the measurement period should fall short of 95%
annually the following formula will be applied to determine additional days in service
contract period.
Uptime Penalty: 100-95% None
95-90% Extension of service contract at no further cost by down
time X Factor 2.0
90-80% -do- X Factor 3.0
80% < -do- X Factor 4.0

DOWN TIME:
I. Down time is defined as failure in equipment operation to acquire of process data,
resulting in inability to carry out the required procedure / disposal of waste properly.
II. Down time will start when the end-user notifies the designed service facility verbally
or in writing. Service Provider will provide service telephone number accessible,
round the clock. The response time of 03hrs during working hours and 06 hours
during OFF working hours / days and it will be considered as normal.
III. Down Time will end once the repair have been affected and the system will be again
available for procedure/usage.
IV. The installation of the system improvement and updates as schedule by mutual
agreement of both the parties as well as schedule preventive maintenance will not be
considered as downtime.
V. Qualified & fully trained service support will be available from MEDILAND
PAKISTAN (PVT) LTD as a back up to local engineers during contract period at no
cost to the client.
VI. Consumables/disposable/Accessories/ will not be included in the service contract.
VII. Faults related for provision of utilities (Electricity, natural gas / LPG and water)
before the connectivity of machine will be not included.
VIII. Jobs related to civil work will not be included in the service contract.

Preventive Maintenance scope of work:

Following Preventive Periodic Maintenance will be conducted as per attached

Annexure:-

The Maintenance services as per manufacture recommendation will include: -

i. Preventive Periodic Maintenance
ii. Quarterly Preventive Maintenance
iii. Bi-annual Preventive Maintenance
iv. Annual Preventive Maintenance
v. Unscheduled Maintenance as and when fault reported
vi. Adjustment, setting, lubrication, correction of detected defect, which results
from normal wear & tear and replacement of parts, if necessary to maintain the
system.
vii. Installation/ up-gradation of originally purchased software whenever made
available by the manufacturer.
viii. Fields modification, if any, recommended by the manufacturer to improve
performance and reliability.
ix. Firm will also carry out necessary repairs, within the scope of work, as and
when required by the client.
x. Mediland Pakistan (Pvt.) Ltd will also carry out necessary repairs, within the
scope of this agreement, as and when required by the client. Furthermore,
contractor will provide support to operating staff of the equipment as and
when considered necessary.
xi. The client is expected to make equipment available to the engineering staff for
maintenance on the agreed dates. In case the client cannot meet this
requirement, he is obliged to inform the service provider in written to this
effect at least 03 days prior to the agreed date.

(Scope of work not cover the damage due to any natural disaster or major accident.
And not including the replacement of wet scrubber or chimney)

Service calls:
● Working Days: 0800 hrs. – 2000 hrs.

● Holidays: 1000 hrs. – 1600 hrs.

MISCELLANEOUS:
I. In case of any representation on part of bidder, the case will be put before the
committee on redress of grievances Rawalpindi Institute of Cardiology,
Rawalpindi who will act as arbitrator and decision will be made with mutual
understanding of the service provider and the client.
II. Mediland Pakistan has the right to terminate the service contract agreement, if the
client does not make the payments according to the agreed schedule, within 20
days of receiving the invoices along with the Service Reports.
III. The payment schedule will be as per bidding documents.
IV. Client as well has the right to terminate contract if contractor fails to provide
services as per contractual conditions, after being dully notified by the client in
writing of its short coming sand giving time for remedial actions as desired in
above condition.
V. During the maintenance of refractory, incinerator will remain off 3-4 days.
 MONTHLY INSPECTION CHECKLIST FOR INCINERATORS

Location: _____________

Date: ________________
Serial No. _____________
Model: _______________
Test Instrument : Standard Tool Kit

Description Pass Fail N/ Remarks

A

Open the electrical panel and check all installations are

having no any abnormality, all wiring connections are
tight and security check to be carried out all knobs,
switches, displays and screen.
Check the refractory of combustion chamber for any
damage
Check the function of loading and de-ashing doors and
ensure no leakage of smoke during incineration.
Check the water nozzles of wet scrubber are working
properly otherwise clean or replace the faulty nozzle.
Security check of air blower to be carried out and check
the operation of blower and functioning of air valves.
Remove cover of burner electrical panel and security
check to be carried out of electrical wiring and other
components.
Check all wiring of incinerator for any looseness and
damage.
Ensure that all Nuts & Bolts of incinerator are fully tight
tight
Security check of all LPG installation to be carried out for
any
damage and leakage.
Verify the parameters on regulator used for pre
combustion chamber as per specifications.
Verify the parameters on regulator used for post
combustion chamber as per specifications.

Verify the parameters on HMI display.

Security check of all burners to be carried out

(electrical panel, Control box, Probs and other
components etc)
Security check of all gas ramps to be carried out
(electrical wiring, gas pressure switch, valves,
cleaning of filter etc)

Security check of LPG vaporizer (if available)

Security check of wet scrubber for any damage and

leakage of water.

Checked by: _________________

Designation: _________________

Signature: ___________________
 QUARTERLY INSPECTION CHECKLIST FOR INCINERATOR
Location: _____________

Date: ________________

Model: _______________ Serial No. _____________

Test Instrument : Standard Tool Kit

Description Pass Fai N/ Remarks

l A

All steps monthly inspections to be verified.

Check and log the parameters settings on

regulators and HMI display as per specifications.
Clean the pre / post combustion chambers.
Security check & cleaning to be carried out of
chimney and chimney mounting and also
check the vertical position of chimney.
Check proper functioning of valves / gauges
installed in water and gas supply lines.
Greasing of all bearings to be carried out (if
necessary)
Servicing / cleaning burner nozzle (if necessary)

Checked By: _________________

Designation: _________________

Signature: ___________________

BI-ANNUAL INSPECTION CHECKLIST FOR INCINERATOR

Location: _____________

Date: ________________
Model: _______________ Serial No. _____________

Test Instrument : Standard Tool Kit

Description Pass Fail N/A Remarks

All steps of monthly and Quartly inspections to

be verified.

Cleaning of all burners nozzles and

inspection of spore pins, electrodes,
prob leads otherwise, replace if
necessary.

Clean the gas filters of all burners, otherwise

replace if necessary
Re-touching / paint to be carried out. (if
necessary)
Check all indicators and timers are working.

Checked By: _________________

Designation: _________________

Signature: ___________________
 ANNUAL INSPECTION CHECKLIST FOR INCINERATOR
Location: _____________

Date: ________________

Model: _______________ Serial No. _____________

Test Instrument : Standard Tool Kit

Description Pass Fai N/ Remarks

l A
All steps of monthly, Quartly and six monthly
inspections to be verified.
Security check of Incinerator and tight all nuts
& bolts of pre combustion chamber, post
combustion chamber, wet scrubber and
chimney.
Security check and cleaning of LPG lines /
pipes (replace parts if necessary)
Security check and cleaning of water lines /
pipe (replace parts if necessary)
Security check of WAPDA main supply line
and distribution box (replace parts if
necessary)
Security check of wet scrubber for any
damage of chains and holding rings (replace
if necessary)

Checked By: _________________

Designation: _________________

Signature: ___________________