J E N A M A E C.

R E Y E S
reyes.jenamae@gmail.com Avida Towers Prime Taft, Brgy. 36, zone 3 Taft Ave, Pasay

+639287016608 No. 31 Teodora Alonzo Street, BHD Compound, Baguio City

CAREER OBJECTIVE
Seeking a career where I could hone my existing skills and knowledge, at the same time, where I could
attain new learning that will promote my personal growth while contributing to the goal of the company.

WORK EXPERIENCE
PROFILE
Date of Birth: 10 March 1994 Amazon Operations Services Philippines - Pasay City
Place of Birth: Baguio City Workforce Management Analyst
Sex: Female June 2022 – Present
Religion: Roman Catholic  Schedule Planning and Staffing using Forecasting and Erlang Methodologies
Civil Status: Single  Performing real time monitoring for all business units including interval level volume
trends, organization/sites level shrinkage, NPTs, and KPIs.
Nationality: Filipino
 Resolving and providing follow up on all actionable tickets within committed SLs ensuring
Languages: English (Fluent), timely closure.
Filipino (native)  Automation and process improvement of current processes to remove non-value enablers.
 Communication with different levels (WFM and Operations) to remove roadblocks,
simplifying complex scenarios, and Ensure all expected processes are followed by
operations.
ELIGIBILITY
PLDT – Baguio City
Agile Project Management Workforce Management Associate
Date: April 02, 2022 February 2019 – February 2022
 Allocating task to Field Service Engineers and Personnel ensuring SLA are being properly
Lean Six Sigma Yellow Belt Certification being met.
(LSSYBC)  Workforce Planning and Scheduling for field service engineers
Date: November 30, 2020  Real-time monitoring and creating reports on the Key Performance Indicators (KPI) of the
field service engineers.
 Analyzing Field Service Engineers’ KPIs and providing recommendations to increase
Industrial Engineering
productivity
Certification Board (IECB)  Assisting Operations in ensuring that business requirements and standard operating
Date: November 26, 2017 procedures are properly implemented.
 Providing back-office support to field service engineers and other field personnel including
Civil Service Exam (CSE-PPT) transaction of Fault tickets and Installation Requests status into the Company’s database
Professional Level
Date: April 17, 2015 Team Pacific Corporation-Taguig City
Industrial Engineer
February 2017 – February 2019
 Developing, executing, and documenting different business process improvement projects.
 Conducting Process Mapping to identify areas of improvement in the manufacturing plant
 Conducting Time and Motion Studies to improve different operations inside the production
SKILLS area.
 Providing layout plans and design using different IE and safety principles to optimize
workflow in the different areas of the Company.
 Microsoft Excel
 Establishing, validating, and documenting Labor Standards, specifically, the unit output per
(Functions such as Lookup, Index, Ifs,
hour (UPH).
Pivot tables, and other formulas)
 Establishing, validating, and documenting Material Consumption Standards and
 Microsoft Office generating recommendations to reduce material wastage.
(Outlook, Word, Powepoint)  Preparing costing references for the computation of prices of products.
 Providing cost-benefit analysis for the different projects conducted in the Company

 Time and Motion Study Moog Controls Corporation (Phil Branch)-Baguio City
On-The-Job Training (OJT)
 Process Improvement
June - August of 2015
 The training involves the application of time study, process mapping, root cause analysis,
and facility layout planning. As for the final output, our group proposed a new layout to
 Root Cause Analysis and Corrective
optimize workflow and eliminate non-value-adding activities for one of the Company’s
Action
machine shop areas.

EDUCATION

Saint Louis University- Baguio City

Bachelor of Science in Industrial Engineering
June 2011 - June 2016