Ans 1 . Dear Mr.

Kumar,

I hope this email reaches you in good health. I am writing on behalf of Delta
Airlines to address the unfortunate incident of your flight cancellation and to
extend our sincere apologies .

We understand how unexpected flight disruptions can disrupt travel plans

and lead to frustration, and we deeply regret any inconvenience you
experienced due to this cancellation.

Regarding your refund request, I want to assure you that we have taken
immediate action, and the refund process has been initiated for your
canceled flight. The refund will be issued to the original payment method
you used during your booking. It will take 7-10 business days for the amount
to be reflect in your account .

At Delta Airlines, we take customer feedback seriously, and your complaint

about the flight cancellation has been noted. Rest assured that we are
actively investigating the root cause of this incident.

If you have any further questions or need assistance with the refund process
or any other aspect of your travel plans, please do not hesitate to reach out
to us.
Once again, we apologize for the inconvenience and disappointment caused
by the flight cancellation. Your satisfaction is important to us, and we look
forward to serving you better .

Thank you for your understanding and patience. We genuinely appreciate

your continued support.

Best regards,

Anuj Saini,
Customer Relations Team