University of BLIDA 1

Science Faculty
Computer Science Department

FINAL REPORT
Second year Engineer

CLINIC MANAGEMENT APP

By :

Blidi Abderrahmane & Amine Bouraada & Mouhous Yacine & Menadi Amine & El Imam houssem
& Achour Younes & Rejai Ayoub & Eladjelet Abdelmalek

In front of a jury composed of:

Supervisor

Ms.YKHLEF Hadjer

Examiner

Academic year 2023-2024

Abstract

Résumé

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 ‫ملخص‬

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 Acknowledgement
Mrs. professor Hager YaKhlef the honorable،

Featured team members،

I am pleased, on behalf of all those who participated in the clinic management application
project, to extend my sincere thanks and appreciation to you for your efforts, tireless
commitment, and fruitful cooperation, which led to the completion of this project with a
resounding success on time and with the highest possible quality.

We have faced many challenges during our business trip, but you have shown a great ability to
work as a team, providing creative and effective solutions to every obstacle we have
encountered.

I would like to especially thank and appreciate Mrs. Hager YaKhlef for her leading role in this
project, your valuable guidance and guidance, and your continuous support to us during all
stages of work.

Your instructions and advice have been the compass that guided us towards success, and we
appreciate your effective role in honing our skills and developing our capabilities.

I can only express my deep gratitude and appreciation to Mrs. Hager Yakhlef, she was not just a
professor overseeing our work, but she was an inspiring leader who motivated us to do our best,
and instilled in us the spirit of creativity and innovation.

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Her patience and selflessness in dealing with us, and her constant encouragement to us, had a
great impact on the completion of this project in the required form.

I would also like to thank all the team members for their tireless efforts and fruitful cooperation,
and their keenness to accomplish their tasks with high efficiency and extreme accuracy.

This achievement is the result of an outstanding team effort and is a testament to your skills,
creativity and high team spirit.

I can only express my pride and pride to all of you, and emphasize that this project is a valuable
addition to the healthcare system, and will contribute significantly to improving the quality of
services provided to patients.

Thank you again for your efforts and cooperation, I wish you further success and success in your
career.

Sincerely and respectfully،

Blidi Abderrahmane

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List of Figures
Figure 2.1 : Title of the figure...........................................................................................................2

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List of Tables
Table 2.1 Title should be placed before the table............................................................................5

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1 INTRODUCTION

1.1PROJECT CONTEXT AND PROBLEMATIC :

 The suffering of patients was more acute and complex. At the time, confinement
systems relied on traditional methods that burdened patients and hindered their
access to necessary health care.

The most prominent suffering of patients at that time:

1. Phone System: Booking appointments over the phone was a tedious and
frustrating process. Patients had to wait for long hours on the phone line before
they could talk to a staff member to schedule an appointment. Lines were also
constantly busy, forcing patients to reconnect repeatedly.
2. In-person: Patients sometimes had to go to the clinic in person to book an
appointment. This was a huge burden on patients, especially the elderly and
patients with reduced mobility.
3. Overcrowding: The clinics were overcrowded, resulting in patients being late for
appointments.
4. Lack of information: Patients did not have sufficient information about working
hours and working days in the clinics, which caused confusion and delays in
booking appointments.

The results of this suffering:

1. Delayed treatment: Patients had to wait for long periods before getting an
appointment with the doctor, which worsened their health condition.

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2 Increased costs: Patients may have to pay extra for an expedited appointment or to go
to private clinics.

3. Loss of trust in the health system: Patients may lose confidence in the health
system due to difficulties in booking appointments.

 The healthcare system suffered not only with patients but also with workers in
various departments Clinics, from doctors and nurses to receptionists and
administration.

The most prominent suffering of clinic workers before the advent of applications:

1. Enormous pressure: The work pressure on the clinic staff was very enormous,
especially in light of the lack of human resources and overcrowded patients. They
had to deal with a large number of patients in a short time, which led to exhaustion
and stress.
2. Difficulty organizing work: The process of organizing work in clinics was very
difficult. Workers had to deal with overcrowded schedules, manage patient files,
and coordinate work between departments, all without the help of modern
electronic systems.
3. Medical errors: The likelihood of medical errors was higher due to work pressure
and too many tasks. It was difficult for staff to focus adequately on each patient,
leading to errors in diagnosis or treatment.
4. Low patient satisfaction: Low patient satisfaction with the services provided was
common. Patients had long waiting times, difficulty communicating with doctors,
and lack of information about their health status, all of which led to frustration and
dissatisfaction.

The results of this suffering:

1. Fatigue and fatigue: Clinic staff were suffering from physical and psychological
fatigue and fatigue, which affected their health and safety.
2. Low productivity: The productivity of clinic workers was low due to work
pressure and difficulty in organizing work.
3. High absenteeism rates: Absenteeism rates were high among clinic workers, due
to burnout, fatigue and illness.
4. Clinics' bad reputation: Clinics have had bad reputation at times due to low
patient satisfaction with the services provided.

1.2 Objective:

The implementation of clinic management is a crucial step towards improving the quality
of health services provided to patients, enhancing the efficiency and effectiveness of
clinics' work, and achieving many benefits that enrich the health care system in general.

The most prominent objectives of the application of clinic management:

1. Improve the quality of patient care:

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  Facilitate appointment booking: Clinic management systems allow patients to
book appointments easily and conveniently from anywhere, anytime, reducing
waiting times and improving the overall patient experience.
 Accuracy of diagnosis and treatment: Clinic management systems help doctors
access accurate and comprehensive information about the patient's medical
history, helping them to accurately diagnose cases and prescribe appropriate
treatment.
 Health status monitoring: Clinic management systems allow patients to follow up
on their health status periodically by viewing the results of medical examinations
and doctors' reports, which helps them make better health decisions.

2. Enhancing the efficiency and effectiveness of the work of clinics:

 Workflow organization: Clinic management systems help to organize the

workflow in clinics effectively by scheduling appointments, managing patient files,
and coordinating work between different departments.
 Improve productivity: Clinic management systems help improve worker
productivity by automating many routine tasks, allowing them to focus on providing
better patient care.

3. Reduce costs:

 Reduce waste: Clinic management systems help reduce waste in medicines and
medical supplies by tracking inventory and managing orders effectively.
 Improve collection: Clinic management systems help improve patient collection
by billing and following up on payments.
 Optimal use of resources: Clinic management systems help to optimize the use
of available resources by distributing tasks to employees equally and identifying
clinics' human and material resource needs.

4. Enhance patient satisfaction:

 Improve patient experience: Clinic management systems help improve the

overall patient experience by reducing waiting times, facilitating communication
with doctors, and providing better services to patients.
 Increase patient confidence: Clinic management systems help increase patients'
trust in the health system by providing high-quality care and structured and
effective services.
 Obtaining patient feedback: Clinic management systems allow the collection of
patient feedback on the services provided, which helps to continuously improve
the quality of services.

5. Improve decision-making:

 Providing data and information: Clinic management systems allow the collection
of data and information about patients and the services provided, which helps to
analyze this data and make strategic decisions that contribute to the development
and improvement of the work of clinics.
 Identify strengths and weaknesses: Clinic management systems help identify
the strengths and weaknesses of the clinics' work, helping to focus on improving
weaknesses and enhancing strengths.

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 Performance Evaluation: Clinic management systems allow the ability to
evaluate the performance of employees and determine their needs for training and
development, which contributes to improving the quality of services provided to
patients.

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2 BACKGROUND

This section should provide more detailed information on the topic, including relevant theories,
concepts, and prior research. It can also include a review of the literature related to the topic.

2.1 Section 1
This is a figure.

Figure 2.1 : Title of the figure.

This is a table.

Table 2.1 Title should be placed before the table.

Dataset Method 1 Method 2

Iris 0.80 1.0
Cifar 100 0.50 0.80

2.2 Section 2

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3 DESIGN AND IMPLEMENTATION

This section should provide detailed information on the methodology or approach used to gather
and analyze data, and describe the results of the study. This section should include any tables,
figures, or other visual aids that help to illustrate your findings.

3.1 Section 1
A Subsection 1

This is an equation. Copy and paste to use this style.

a=a × b+c . (3.1)

a=a × b+c . (3.2)

3.2 Section 2

3.3 Section 3

3.4 Section 4

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4 CONCLUSION AND FUTURE WORKS

This section should summarize the key findings of the report and provide recommendations for
future research or actions that can be taken based on the findings.

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5 Bibliography and REFERENCES

Flutter:

Documentation:

https://docs.flutter.dev/

YouTube:

https://www.youtube.com/watch?v=uXmOKTPsxOk&list=PL6yRaaP0WPkUf-
ff1OX99DVSL1cynLHxO

https://www.youtube.com/@flutterdev

Node js:

Documentation:

https://nodejs.org/en/docs

ChatGPT:

https://chat.openai.com/

React js documentation:

https://legacy.reactjs.org/docs/

StackOverflow:

https://www.stackoverflow.com

Figma :

YouTube:

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https://www.youtube.com/@Figma