USHA K

Mobile: 8884312170
Email- ID: k.usha2426@gmail.com

Professional Summary

 7+ Years of experience as BPM Administrator in PEGA 7 and 8 version

 Have experience in Production environments, Test environments Management, Configuration
Management and Development.
 Worked as Client facing lead role in L2 Production Support, Incident Handling and Production Release
management in Pega (7/8 versions) Supported Application
 Extensive experience on Pega (7/8 versions) installations, upgradation with frameworks on PRPC & de-
ploying customized enterprise applications.
 Good knowledge in implementing, maintenance of windows servers and Linux servers
 Possess strong interpersonal, communication and presentation skills with ability to communicate with
all stakeholders.
 Debugging through Tracer, Clipboard, Live UI, Logs , Engaged in stage testing to fix QA defects
 Troubleshoot and fixed post-production deployment issues
 Security (Access Group, Roles )
 Organization (Work Group, Work Basket, and Operator ID)
 Import/ Export Rule Feature

Employee Details

Legato Health Technologies Capgemini

Sr Software Engineer Software Engineer
January 2019- Till Date September 2015 – January 2019

Professional Experience

Sr Software Engineer – Legato Health Technologies An Anthem Company (January 2019 - Till Date)

 Analysing the user requirements.

 Developed Rules based on process to support business needs, expansion & improvements using Pega
 Modifying existing objects based on the requirement. • Understood the Enhancement Release
requirements and implemented
 Worked as Client facing lead role in L2 Production Support, Incident Handling and Production Release
 management in Pega Supported Application in Automobile Industry.
 Pega Product Creation and Rule-set Deployment, Pega Master Product creation & Deployment, Server
side Pega
  Deployments, Tomcat Installation, configuration and upgradation, tomcat tuning and pool management,
Multiple
 tomcat instance creation and configuration with inter communication management.
 Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Live UI
 Report generation, Defect fixing, Hotfix installations, Status reporting , Tracing Connect SOAP failure
 Unix, DB and Infrastructure Administration,[ Wily Config, SMA, AES, PLA PegaBIX Setup.]
 Config of Oracle Flashback Data Archiver Process (FBDA), Introscope- Wily agent,
 Pega 7x, 8x installation and configuration setup and support.
 Done F5 setup
 Cert creation
 Deployments Code Sync up – Lower Env , PROD [BigBucket, Bamboo, UrbanCode-Deploy]
 JIRA Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution
 RoyalTS- Windows Server Management (150+ servers)
 SecureCRT- Linux Server Management (50+ Servers)
 Splunk – Alert Generation & Analysis, Venafi- Host & F5 Certificate Management.
 Unix/Powershell Scripting – Application Health Check Automation
 Monthly Patching Recycling of servers, Environment Health Check-ups SSL Certs Management
 ServiceNow- 1. UAM & Audit Support 2.Incidents 3. Change Request Management

Software Engineer – Capgemini(September 2015 -January 2019)

 Configured and deployed tools to automate the deployment processes. Responsible for executing
scheduled application builds and automating these processes.
 Managing and syncing up parallel applications/ releases in multiple envt. Implement automated
deployments using U-deploy from scratch.
 Involved in creating/enhancing/automating deployment processes for each release and backup,
restore and upgrade.
 Worked closely with other program organizations to effectively communicate the delivery
processes.
 Documented lessons learned and mitigated in future projects.
 Working on the ECR’s and defects in the TST environment, Perform Column Populator configuration
and execution, Elastic search configurations, Logs verification for all the applications, Log rollover
configurations, BIX installations
 Creation of operator IDs/Workbaskets/Email listeners/Email accounts
 Worked closely with developers and Test teams to resolve the issues that arose during the
deployments to different environments.
 Carried Deployments and DB script executions on various environments.
 Setup and configure the continuous deployments using UCD and running automation.
 Deployment experience in EAR (Enterprise Application archive) in Web Sphere Application server.
 Documented deployment process setup along with deployment instructions for QA.
 Automated the code deployment process in each environment (development, QA, Staging, SIT).

2
  Creating weekly client reports for Pega 6.1 and 7.1 versions. This report provides the details of the
ECR’s along with the time spent to provide the resolution and the total count resolved for the week.
 Performing Sanity test, and the URL availability which involves checking the environment availability
for Pega 6.1 and Pega 7.1 which in turn used to resolve the issues in timely manner.
 Timely involvement with various teams like WAS, Development, Testing, Infra.
 Perform the DSR which showcases the Clients and the stake holders the status of Environments,
work turn around for the day and pending tasks.
 Coordination with the UNIX and Windows team during Patching activities and Antivirus upgradation
activities to ensure that the activities performed turns out to be smooth and verifying the applica-
tion once the activity gets completed by performing basic sanity tests.

Skills Profile
Technical
Application Server Web Sphere
Bug/Defect Tracking Tools JIRA/ALM
Continuous Integration (CI) Tools U-Deploy
Databases MS SQL2008R2 and Oracle 11gR2
Environment Client/Server, Pega environment
Operating Systems UNIX AIX, Windows
Program Languages C, C++, Java
Web Server Apache
Automation Testing Tool Selenium

Declaration:
I hereby assure that all the information furnished above is true to my concern.

DATE: - Usha k