LOMBOK

QUALITY MANAGEMENT SYSTEM

MANUAL
Approved by:
President Director of PT. Royal Bali Internusa
I Gede Sumitra Adnyana

This document is controlled with the “Controlled Document” Stamp

Do not change or duplicate documents without the permission and knowledge of the President Director or
QMS Manager
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CTI GROUP LOMBOK
Doc. Code CTI.QM
TABLE OF CONTENTS Revision No 0
Page No 2

TABLE OF CONTENTS
CHAPTER I INTRODUCTION
1.1 Company Profile

CHAPTER II SCOPE OF QUALITY MANAGEMENT SYSTEM

2.1 Scope of the quality management system
2.2 Business process

CHAPTER III QUALITY POLICY

3.1 QUALITY POLICY AND QUALITY OBJECTIVES

CHAPTER IV QUALITY MANAGEMENT SYSTEM

4.1 General requirements
4.2 Documentation requirements

CHAPTER V RESPONSIBILITY OF MANAGEMENT

5.1 Management commitment
5.2 Attention to customers
5.3 Quality Policy
5.4 Plan
5.5 Responsibilities
5.6 Overview

CHAPTER VI MANAGEMENT
6.1 Needs
6.2 Source
6.3 Infrastructure Work environment

CHAPTER VII RECRUITMENT AND PLACEMENT PROCEDURES

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Introduction To Organization Revision No 0
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1.1. Profile

1.1.1 General Company Information and Licensing

CTI Lombok is under license from the PT Royal Bali Internusa
PT. Royal Bali Internusa was established on November 21, 2012 based on the Notary
Deed of Anak Agung Ngurah Rai, SH, M.Kn. No.01 and ratified by the Ministry of Law
and Human Rights No. AHU-65556.AH.01.01 of 2012 and Taxpayer Identification
Number (NPWP) 31,760,318.1-903,000

With the enactment of Ministerial Regulation No. 84 of 2013 (PM No. 84 of 2013) then
PT. Royal Bali held a General Meeting of Shareholders (GMS) on September 9, 2014
which aims to amend the Company's Notary deed, especially in the field of Business
activities, which is adjusted to PM No. 84 of 2013 namely: Recruitment and Placement of
Crews

On September 11, 2014, an amendment was made with the issuance of the Notary Deed
of Ni Kadek Sri Indra Anggraeni, SH with No. 09 which is a copy of the Statement of the
General Meeting of Shareholders of the Limited Liability Company “PT. Royal Bali
Internusa". and approved by the Minister of Law and Human Rights No. AHU-
07893.40.20.2014 which was stipulated in Jakarta on 12 September 2014.

PT. Royal Bali Internusa has received the Maritime Labor Convention 2006 (MLC 2006)
Standard A.1.4 & Guidelines B.1.4 certification issued by the Lloyds Register on 26
September 2016

1.1.2 Domicile and Position of PT. Royal Bali Internusa

PT. Royal Bali Internusa domiciled / Domiciled at Jalan. Tukad Badung No. 18 E –
Denpasar City, Bali Province.
Phone : +62 0361 4746292
Emal : cooperate@royalbaliinternusa.com Web: http://www.royalbaliinternusa.com
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SCOPE OF QUALITY MANAGEMENT SYSTEM Revision No 0
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2.1 Scope of Quality Management System

PT Royal Bali Internusa is a company engaged in the Recruitment and Placement of Crew.

The scope of implementation of the Quality Management System at PT Royal Bali Internusa includes all
elements of the ISO 9001:2008 Quality Management System, and the Standard Seafarers Manning Office
Maritime Labor Convention 2006 except:

1. Clause 7

Currently PT Royal Bali Internusa currently does not produce in the form of goods but in the form of
Recruitment and Placement Services for crew. If in the future this activity will be carried out, then this
article will be included in the Quality Management System
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QUALITY POLICY AND QUALITY OBJECTIVES Revision No 0
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3.1. Quality policy

The Quality Policy of PT Royal Bali Internusa is a Win-win Solution between Ship Owners, Seafarers and PT.
Royal Bali Internusa (Manning Agent)

The company will meet the quality requirements proposed by the Ship Owner, and for that the company
implements continuous improvement or continuous improvement

The company's commitment to the Client includes:

● The quality of Human Resources in this case is the crew of the ship in accordance with the
requirements and certification requirements determined by the ship owner as well as
international regulations or regulations.
● The recruitment process is in accordance with the regulations of the Maritime Labor
Convention (MLC 2006) and the Regulation of the Minister of Transportation (PM) No. 59
Year 2021
● Trusted service

3.2. Quality Goals

Quality Target PT. Royal Bali Internusa are:

a) Carry out the process of recruiting and placing crew members in accordance with
national and international rules and regulations.
b) Implementing MLC 2006 and PM No. 84 Year 2013 Implementing crew
certification in accordance with the STCW 2010 Manila Amendment
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GENERAL REQUIREMENT Revision No 0
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4.1.1 Scope

This guide includes an explanation of the General Requirements in Implementation

Quality Management System ISO 9001:2008 at PT Royal Bali Internusa.

4.1.2 Responsibilities

a. President Director: to ensure the availability of resources and information needed to support
operations and monitor processes.

b. Director of Training: identify the processes required by the company, Establish the sequence
and interactions of these processes.

c. Quality Management Representative: establishes criteria and methods to ensure that their
implementation and control is effective.

d. Related Manager: ensure to measure, monitor, and analyze Process, take action to achieve set
result and continuous improvement.

4.1.3 Policy PT Royal Bali Internusa

a) Identify the required process

b) Define the sequence and interaction of processes
c) Establish criteria and methods to ensure that implementation and
the control is running effectively.
d) Ensure the availability of resources and information needed to support operations and monitor
processes
e) Ensure to measure, monitor and analyze processes
f) Take action to achieve the set results and continuous improvement
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DOCUMENTATION REQUIREMENTS Revision No 0
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4.2 DOCUMENTATION REQUIREMENTS

4.2.1. Scope
This manual describes the quality documentation system used in
PT. Royal Bali Internusa

4.2.2. Responsibility

President Director:
• Establish and implement a Quality Policy and Quality Goals
• Establish and implement and maintain a documented Quality Manual

Related Managers:
• Establish, implement and maintain documented Procedures related to the requirements of ISO
9001:2000
• Controlling documents in accordance with documented document control procedures
• Controlling quality records according to documented procedures

4.2.3. Policy

a) PT. RoyalBali Internusa ensures its documentation system consists of:

• Quality Policy and Quality Goals
• Quality Guidelines
• Documented procedures required by this International Standard
• Documents required by the company to ensure the effectiveness of its .planning, operation and
control processes
• Quality records required by international standards
•
b). PT Royal Bali Internusa establishes and maintains a Quality Guideline whose contents include:
• The scope of the quality management system, including details and descriptions of unspecified
requirements
• Documented procedures established for the quality management system or as a reference
• Description of the interaction of the quality management system processes
• c). PT. Royal Bali Internusa establishes and maintains Document Control Procedures and Quality
Records Control Procedures

c). PT. Royal Bali Internusa establishes document control procedures, which contain:
• Document approval
• Review and update documents if necessary and re-approval
• Ensure that changes and document revision status are identified
• Ensure that only documents with the latest revised status are available
• place of activity, and identified
• Ensuring that documents originating from outside are identified and controlled
• distribution
• Expired documents are prevented from being used. and adequately identified
• when it is still needed for a purpose
d). Royal Bali Internusa establishes and maintains the quality records required by the Quality Management
System to demonstrate compliance with the requirements and effectiveness of this system
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MANAGEMENT COMMITMENT Revision No 0
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5.1.1. SCOPE
This guideline covers the responsibility of management in its commitment to quality at PT Royal Bali
Internusa
5.1.2. Responsibility
Director: establish Quality Policy and Quality Goals
Quality Management Representative: Coordinate the socialization implementation of the Quality Policy
and the implementation of the quality system

5.1.3. Policy
PT Royal Bali Internusa is committed to developing and improving its quality management system by:
• Communicate to all organizational functions the importance of
• Meet customer requirements including regulatory and legal requirements
• Establish Quality Policy and Quality Goals
• Ensure that the Quality Policy and quality objectives are achieved
• Carry out management reviews
Ensure the availability of the necessary resources in the quality management system.
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ATTENTION TO CLIENT Revision No 0
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5.2.0. ATTENTION TO CLIENT

5.2.1. SCOPE
These guidelines cover management's responsibilities in formulating requirements
customers at PT Royal Bali Internusa

5.2.2. Responsibility
Crew Manager maintains relationship with customers and formulates customer requirements into a
documented record All relevant managers ensure that the activities under them are controlled

5.2.3. Policy
PT Royal Bali Internusa ensures that the needs and desires of the Client are determined and fulfilled
with the aim of achieving Client satisfaction.
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QUALITY POLICY Revision No 0
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5.3.0. QUALITY POLICY

5.3.1. SCOPE
This Code covers management's responsibilities in policy making
quality at PT Royal Bali Internusa .

5.3.2. Responsibility
Director: Establish quality policy
Quality Management Representative: Coordinate the implementation of the quality policy, quality objectives
and implementation of the quality system effectively.
Controlling the quality policy document and socializing it at all levels of the organization

5.3.3. Policy
PT Royal Bali Internusa establishes a quality policy in accordance with company conditions.
PT Royal Bali Internusa ensures that the quality policy:
• In accordance with the objectives of the company's organization
• Commitment to meet requirements and continuous improvement
• Provides a framework for setting and reviewing quality objectives
communicated and understood at appropriate levels within the company
reviewed to always be in accordance with its application
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MANAGEMENT PLAN Revision No 0
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5.4.0. MANAGEMENT PLAN

5.4.1. SCOPE
This guideline covers management responsibilities in establishing the Management Plan at PT Royal
Bali Internusa

5.4.2. Responsibility
Director: establishes and implements quality objectives and incorporates them into the Quality
Management Plan to be implemented at all levels of the organization
All Managers: Coordinate the implementation of the quality management plan in their departments

5.4.3. Policy
PT Royal Bali Internusa set quality goals including to meet product requirements and lowered to the
appropriate level within the company.
PT Royal Bali Internusa sets quality goals that are measurable and consistent with the quality policy.
The company establishes a quality management system plan to achieve the quality objectives and
general requirements of ISO 9001 element 4.1 (see Quality Manual 4.1)
PT Royal Bali Internusa maintains the integrity of the quality management system in the event of a
change in the quality management system
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MANAGEMENT PLAN Revision No 0
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5.4.0. MANAGEMENT PLAN

5.4.1. SCOPE
This guideline covers management responsibilities in establishing the Management Plan at PT Royal
Bali Internusa

5.4.2. Responsibility
Director: establishes and implements quality objectives and incorporates them into the Quality
Management Plan to be implemented at all levels of the organization
All Managers: Coordinate the implementation of the quality management plan in their departments

5.4.3. Policy
PT Royal Bali Internusa set quality goals including to meet product requirements and lowered to the
appropriate level within the company.
PT Royal Bali Internusa sets quality goals that are measurable and consistent with the quality policy.
The company establishes a quality management system plan to achieve the quality objectives and
general requirements of ISO 9001 element 4.1 (see Quality Manual 4.1)
PT Royal Bali Internusa maintains the integrity of the quality management system in the event of a
change in the quality management system.
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RESPONSIBILITY, AUTHORITY AND Revision No 0
COMMUNICATION Page No 14

5.5.0. RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1 SCOPE
This guideline covers all aspects of responsibility, authority and communication to implement an effective
quality management system at PT Royal Bali Internusa
5.5.2. Responsibility
President Director: determine the authority and responsibility as well as the relationship between employers
and employees related to quality.
Assign a Quality Management Representative Define the communication process.
Quality Management Representative: Ensure quality management system processes are established and
maintained.
Report the implementation of the quality management system to the President Director
Ensuring employees understand the regulations. Recruitment and placement of crew members.
5.5.3. Policy
Royal Bali Internusa ensures that responsibilities, authorities and relationships between personnel are
defined and communicated within the company.
PT. Royal Bali Internusa appoints and assigns a quality management representative with the following tasks:
• ensure that the processes required by the quality management system are established, implemented
and maintained.
• report to the president director the performance of the implementation of the quality management
system and the need for improvement
• ensure concern for compliance with customer requirements.

Royal Bali Internusa ensures that communication processes at every level and function are established and
implemented, which concerns the effectiveness of the quality management system processes.
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MANAGEMENT REVIEW Revision No 0
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5.6.0. MANAGEMENT REVIEW

5.6.1. SCOPE
This guide covers everything included in the management review to review the implementation of
the quality management system and recommendations for continuous improvement at PT Royal Bali
Internusa.
5.6.2. Responsibility
President Director: periodically review the quality management system
Evaluate the need for organizational change in the quality management system, including the quality
policy and quality objectives
Quality management representative: establishes, maintains and implements management review
procedures
5.6.3. Policy
PT Royal Bali Internusa periodically reviews the quality management system to ensure its
effectiveness, adequacy and suitability. The results of the review include evaluating for improvement
and the need to change the company's quality management system including the quality policy and
quality objectives
Management review inputs include current performance and improvement opportunities relating to:
• Audit results
• Ship owner feedback
• Status of corrective and preventive actions
• Follow up on previous management reviews
• Changes affecting the quality management system
• Improvement recommendations
• Outputs from the management review include actions related to:
• Improvement of the quality management system and its processes
• Improved crew skills according to MLC 2006 requirements
• Required resource requirements
• Records of management review results are maintained
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HUMAN RESOURCES Revision No 0
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6.1.0 SCOPE
This guide covers all resource requirements including appointments
personnel as well as training, awareness and capability of personnel at Royal Bali Internusa.
6.1.1. Responsibility
President Director: provide the necessary human resource needs
Expert Staff: establish, implement and maintain training procedures, placement procedures and new
employee recruitment procedures
6.1.3. POLICY
PT. Royal Bali Internusa ensures the placement of human resources according to their abilities in
terms of the suitability of education, training, skills and experience
PT. Royal Bali Internusa ensures to:
a. Identify the capability needs of personnel whose activities have an impact on quality.
b. Provide training or other measures.
c. Evaluate the effectiveness of the actions taken
d. Ensure that all personnel understand the relevance and importance of their activities and how they
contribute to quality objectives.
Maintain records of education, training, skills and experience
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INFRASTRUCTURE Revision No 0
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6.2.0. INFRASTRUCTURE
6.2.1.SCOPE
This guideline covers the provision and maintenance of the infrastructure needed for the smooth running of
PT. Royal Bali Internusa.
6.2.2. Responsibility
President Director : provide the facilities needed for smooth business activities of recruiting and placing
crew members
Relevant manager: identify and maintain production facilities Conduct periodic reviews of the provision of
production facilities
6.2.3. Policy
The Company identifies, provides and maintains the necessary infrastructure for smooth crew recruitment
and placement activities which include:
- buildings, facilities, workplaces and their supports
- equipment both in the form of hardware and software
- supporting equipment (a.l. transportation, communication)
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WORK ENVIRONMENT Revision No 0
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6.3.0. WORK ENVIRONMENT

6.3.1. SCOPE
These guidelines include identification of the human and physical factors of the work environment
required for crew recruitment and placement activities.
6.3.2. Responsibility
President Director: provides needs related to the work environment to fulfill crew recruitment and
placement activities.
Expert Staff: identify the required work environment and conduct a review of the required work
environment
6.3.3. Policy
PT. Royal Bali Indonesia determines and manages the necessary work environment factors for crew
recruitment and placement activities.
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SHIP RECRUITMENT AND Revision No 0
PLACEMENT PROCEDURES Page No 18

SHIP RECRUITMENT AND PLACEMENT PROCEDURES

7.1.1. SCOPE
This guideline covers the policies and policies of PT. Royal Bali Internusa in implementing the Standard
Manning Offices specified in the 2006 MLC regulation and PM no.84 of 2013 in the recruitment and
placement of crew members.
7.1.2. Responsibility
President Director: establishes policies and provides necessary facilities and infrastructure for the
implementation of Standard Manning Offices as stipulated in the 2006 MLC regulation and PM no. 84 of
2013 to fulfill the recruitment and placement of crew members.
Training Manager: make adjustments to the syllabus and training curriculum in accordance with the 2006
MLC regulations and PM no.84 of 2013 to fulfill the recruitment and placement of crew members
Expert Staff: evaluates and supervises the process of recruiting and placing crew members and
implementing the 2006 MLC regulations and PM no. 84 of 2013.
7.1.3. Policy
PT. Royal Bali Internusa in this chapter is divided into several documents which are listed below:
1. CTI.QM.1
2. CTI.QM.2
3. CTI.QM.3
4. CTI.QM.4
5. CTI.QM.5
6. CTI.QM.6
7. CTI.QM.7
8. CTI.QM.8
9. CTI.QM.9
10. CTI.QM.10
11. CTI.QM.11
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EXPERT STAFF REQUIREMENTS Revision No 0
Page No 19

7.2.1.1.1 Regulation :
- PM 59 Tahun 2021.
- ILO MLC 2006

7.2.1.1.2. Implementation:

a. PT. Royal Bali Internusa in the business activities of crew recruitment and placement
services, especially cruise ships (Cruise Line) have expert staff who place positions as
Director of Training, Executive Advicer and Executive Recruiter.

b. The requirements to occupy the position of expert staff above are:

1. Minimum 5 years of sailing on a cruise ship

2. Have a good track record and appraisal
3. Never had a case or was dishonorably discharged (fired)
4. Have managerial skills in the field of human resource recruitment.
5. Understand the substance of MLC 2006 and PM 59 Tahun 2021Have the ability in the field
of computers and IT

7.2.1.1.3. Responsibility:

1. President Director
2. Operations Director

Evaluate and select the process of recruiting expert staff in accordance with the requirements above.
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MANAGEMENT RESPONSIBILITY Revision No 0
Page No 20

7.2.2.1. Regulation :
- PM 59 Tahun 2021.
- ILO MLC 2006

7.2.2.2. Implementation:
1. The management of PT. Royal Bali Internusa as the manning office is responsible for carrying out
the process of recruiting and placing crew members in accordance with the 2006 MLC regulations
and PM 59 Tahun 2021
2. These responsibilities include:
a. Crew recruitment selection system
b. Development program and knowledge provision of seafarers who will be placed on board
(Pre Employment Training Programs).
c. Monitoring of employed seafarers.
d. Prepare for emergencies
e. Reporting and analyzing non-conformities and disputes that arise
f. Procedure for submitting seafarers' complaints and their handling
g. Protection system for health, treatment, and social security
h. Provide a guarantee for Visa processing if needed in accordance with the destination country
where the crew is.
i. Provide cover letter Medical, Sign on, Letter of Guarantee for Airline and letter To Whom It
May Concern.
j. Every seafarer who departs must be certified at (SIJIL) KSOP
k. Every Seafarer who will be departed must check the validity of his competence and provision
certificates on the Official Website of the Ministry of Transportation

7.2.2.3. Responsibility:
President Director:
Coordinate with representatives of ship owners, ship management and crew management for monitoring
seafarers employed on ships.
Director of Training:
Create a curriculum and syllabus for the development and provision of knowledge of seafarers who will be
placed on the ship according to the type and situation of the ship where the seafarers work.
Crew Manager:
Performing a crew acceptance selection system as written in the RBI-QMS 7.2.3 . document
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SEAFARERS RECRUITMENT AND Revision No 0
Page No 21
PLACEMENT SYSTEM

7.3.1.1. Regulation :
- ILO MLC 2006

- STCW 2010 Manila Amendment

7.3.1.2. Implementation:
• The minimum age of the crew recruited by PT. Royal Bali Internusa is 18 years old.

• Proficient in English as evidenced by the results of the Marlin Test using 1 Computer Unit provided
by PT. Royal bali Internusa to access Marlin Test PT. Royal Bali Internusa with standard passing
grades as follows:

- Deck/ Engine Ratings and Hotel Staff Entry Level Position 65%

- Housekeeping Steward 70%

- Dining Room Steward 75%

- Officer Hotel, Deck & Engine 80%

• Fill out the application form PT. Royal Bali Internusa (Form RBI-A1)

• Have Passport and Seaman's Book

• Have a certificate of competence and or training in accordance with the position to be filled on
board.

• Has a certificate of seafarer expertise in accordance with the Manila amendment 2010 STCW,
namely: Basic Safety Training (BST), SCRB, Crisis and Crowd Management, and Security
Awareness Training.

• For the Cook position, you must have a Ship Cook Certificate

• Passed a medical checkup in accordance with the standards given by ship management and ship
owners.

• Carry out vaccinations in accordance with vaccination standards given by management and ship
owners.

• Sign On at Immigration Republic of Indonesia

7.3.1.3. Responsibility :
1. President Director
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PRE-EMPLOYMENT TRAINING Revision No 0
Page No 22
PROGRAMS

7.4.1.1. Regulation:
- ILO MLC 2006

- STCW 2010 Manila Amendment

7.4.1.2. Implementation:
a. Newly placed crew members are required to take part in the pre-employment training program held
at LPK Royal Bali.

b. The training materials include Skills Improvement, Personal Attitude, Ship Familiarization, Safety
and English.

c. For crew members who have worked on ships in the same company, they are required to take part in
refreshment training programs.

d. Especially for the positions of Cook, Waiter, and other Food Handlers, they are required to attend
Food Safety and HACCP training

7.4.1.3. Responsibility :
1. President Director

2. Operational Director
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SISTEM MONITORING Revision No 0
Page No 23

7.5.1.1. Regulation:
- ILO MLC 2006

- STCW 2010 Manila Amendment

7.5.1.2. Implementation:
a. The monitoring system of employed seafarers is carried out through communication between the secretary
of PT. Royal Bali Internusa with Ship Management, as well as ship owners with email or telephone and
other online communication tools.
b. Monitoring systems include:
1. Working conditions of seafarers on board

2. Health condition of the crew

3. Salary payment system

4. Facilities and facilities received by seafarers on board.

7.2.1.3. Responsibility :
5. President Director

6. Operations Director

7. Crew Manager
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VERIFICATION AND INTERNAL Revision No 0
Page No 24
AUDIT

7.6.1.1. Regulation:
- ILO MLC 2006

- STCW 2010 Manila Amendment

- PM 59 Tahun 2021

7.6.1.2. Implementation:

a. PT. Royal Bali Internusa is required to verify and internal audit the recruitment and placement system of
crew members on a minimum of every December 23 every year and be reported together with the company
closing report.
b. Internal Audit includes:
1. Management Review

2. Updates and Changes to Quality Management System

3. Results of the crew monitoring system

4. Syllabus and training curriculum organized by LPK Royal Bali

5. Financial Report

7.6.1.3. Responsibility :
6. President Director

7. Operations Director

8. Crew Manager & Crew Coordinator

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EMERGENCY HANDLING Revision No 0
Page No 25

7.8.1.1. Regulation:
- ILO MLC 2006

- STCW 2010 Manila Amendment

7.8.1.2. Implementation:

a. In the event of an emergency regarding the safety of the crew who are working on the ship, PT.
Royal Bali Internusa will directly coordinate through online and telephone communication systems
with Ship Management and the families of the crew concerned.

b. Coordination with Ship Management is carried out to provide information and emergencies that
occur to the crew of the ship to the families of the crew concerned with a family approach.

c. Emergency situations are directly handled by the President Director of PT. Royal Bali Internusa, Mr.
I Gede Sumitra Adnyana via the hotline:

d. Phone : +62 82145992888

e. President Director of PT. Royal Bali Internusa coordinates with related elements including the
consulate general and the embassy of the Republic of Indonesia at the port where the emergency
situation occurred.

f. In the event of a Ship Lost or Foundering case, the crew is entitled to compensation in accordance
with what is stated in the Collective Bargaining Agreement between the Shipping Company /
Manning Agent and the Union.

g. In the event of a Failure of Requirements, the prospective crew member is entitled to get the results
of the process financed by the crew such as the results of the Medical checkup and other documents.

7.8.1.3. Responsibility:

1. President Director
2. Operations Director
3. Crew Manager
4. Crew Coordinator
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DISPUTE REPORTING AND Revision No 0
Page No 26
ANALYSIS

7.10.1.1. Regulation : - ILO MLC 2006

7.10.1.2. Implementation:
a. PT. Royal Bali Internusa provided information regarding the existing complaint procedure on board
the ship in accordance with the 2006 MLC during the Final Briefing the day before the crew
departed.

b. In addition to the complaint procedure that has been regulated in the 2006 MLC, PT. Royal Bali
Internusa also provides online complaint facilities through the website www.royalbaliintenusa.com/

c. The President Director will investigate and discuss complaints submitted by the crew to ship
management to find solutions to problems.

d. In addition to the website, crew members can directly submit complaints via a telephone hotline
which will be handled directly by the Operational Director. Daniel Paul Ferdinand via:

Phone: +6281239395070
7.10.1.3. Responsibility:

1. President Director
2. Operations Director
3. Crew Manager
4. Crew Coordinator
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SYSTEM OF HEALTH, TREATMENT Revision No 0
Page No 27
AND SOCIAL WELFARE

7.10.1.1. Regulation : - ILO MLC 2006

7.10.1.2. Implementation:
a. The health and medical insurance system for crew members while working on board is discussed and
stipulated in the Collective Bargaining Agreement with Ship Management.
b. PT. Royal Bali Internusa is a guarantor company for ship crews in participating in the BPJS employment
and pension programs held by Jamsostek.

7.10.1.3. Responsibility:

1. President Director
2. Operations Director
3. Crew Manager
4. Crew Coordinator
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COMPLAINT FORM Revision No
Page No
0
28
FORM APPLICANT RECORD
(RBI-CP.05 : Form 02)

Name : Status : Date :

Position : Vessel : Phone :

Descriptions of Complaints :

Person accompanying / representing the complaining applicant (if applicable) :

Name : Relationship : Signature :

Complaint received by :

Name : Position : Signature :

Proposed Solution :

Solution implemented to the Applicant :

🗌 Accepted 🗌 Decline

Applicant signature if agreed : Reason if decline :

If the Proposed Solution were declined, the complaint shall be forwarded to the Recruiting Manager or Director.

A copy to be handed over to the person lodging complain if the consolation acceptable to both parties can be reached.