BSBCMM511

Appendix A: Communication Plan Template

Who am I Meeting 1 (e.g., with customers) Meeting 2 (e.g., with Project team)
communicating to?
What is the To notify clients of the impending price To coordinate the project team's goals
purpose of my rise and make sure they comprehend and and negotiating tactics for the price rise.
communication? agree.

What information Information regarding the price rise, the An outline of the goals of the negotiation,
should be part of factors that led to it, the advantages of the suggested tactics, the responsibilities
the eco-friendly products, and a guarantee of in the team, and any possible consumer
communication? ongoing high-quality service. concerns.

What position will open and enlightening, highlighting client cooperative and educational, promoting
you take regarding benefits and addressing any possible team members' opinions and
the information issues. guaranteeing that the goals of the
that must be negotiations are understood.
communicated?

Should any It is not appropriate to reveal to Inside the project team, internal
information be consumers pricing plans or internal negotiating techniques and methods
kept confidential? conversations. should be kept private.

What will be Make sure the price increase is accepted Clearly define your negotiating goals and
negotiated? by the customers. tactics in order to reach a win-win
solution.

What are the Price and product attribute changes Timeline for the project and distribution of
objectives of resources
negotiation (at
least one each)?
What stakeholder Fairness, openness, and a guarantee of Role clarity, involvement in negotiating
needs and ongoing value for clients. tactics, and congruence with corporate
requirements objectives for the project group.
should be met
during the

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negotiation?
What are the Consumer opposition to the price rise. Members of the team cannot agree on
potential issues bargaining strategies.
and problems that
may arise from the
negotiation (at
least one each)?

What position will An honest and cooperative attitude to Receptive to advice and concessions
you take regarding problem-solving and reaching mutually while making sure the project's objectives
any negotiation beneficial conclusions. are fulfilled
that will take place
(identified in
Section 1)?
What are your Proving the importance of sustainable Highlighting how crucial alignment and
supporting methods and the worth of eco-friendly cooperation are to achieving company
arguments to meet items. objectives.
your negotiation
objectives
(identified in
Section 1)?
What forum will I Presentation slides for meetings in Progress reports and visual aids are used
use to present the groups, with printed materials added for in team meetings.
information at the further information.
meeting e.g.
PowerPoint
presentation at
Group meeting,
printout of
information, one-
on-one discussion
etc)?
How does the assures messaging consistency, Promotes effective communication,
forum meet promotes engagement, and makes fosters teamwork, and guarantees that the
organisational communication obvious. project team is in line with corporate
objectives? objectives.

What vocabulary, Simple, succinct language that is Simple, succinct language that is
tone, structure and organized for ease of comprehension and organized for ease of comprehension and
style suits the interaction, with a tone that is both interaction, with a tone that is both
audience? professional and friendly. professional and friendly.

How will I: Encouraging open communication and Encouraging open communication and
build trust teamwork by being upfront, honest, and teamwork by being upfront, honest, and

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develop positive sympathetic to problems. sympathetic to problems.

working
relationships
show respect for
the opinions and
values of others
maintain effective
interaction?

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