Written Test

Unit Code:- SITXHRM009

Unit Name:- Lead and manage people

Assessment for this Unit of Details

Competency/Cluster
Assessment 1 Written Test
Assessment 2 Practical /Observation
Assessment 3
Assessment conducted in this instance: Assessment 1 X 2 3
SIRXHRM003 Lead and manage people

Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks
outlined in the elements and performance criteria for this unit of competency and relating to
the following aspects:

• roles of and functions performed by supervisors and managers:

o decision making
o delegating tasks
o monitoring staff
o planning and organising o providing information:
 organisation performance
 changes in organisational policies
 marketing information and targets
 overall organisational objectives
 plans for new equipment
 rationale for management decisions
 technology updates
 training developments
• expectations, roles and responsibilities of team members:
o adhering to policies and procedures
o cooperative and open communication
o nature and scope of work
o relationships with others in the workplace and interdependent areas of activity
o reporting requirements
• considerations in the individual development of staff:
• o change in job responsibilities
o external training and professional development
o formal promotion
o internal training and professional development
o opportunity for greater autonomy or responsibility
• features of different leadership styles
• features of open and supportive communication
characteristics of effective leadership
principles of teamwork and:
o characteristics of effective teams
o roles and attributes of team members
o organisation of teams
o potential team problems
o benefits of effective teamwork
• role and theories of motivation as they apply to the management of individuals and teams
the role of group dynamics in successful team management forms of recognition and reward applicable to
leading staff:
o acknowledging individual good performance to the whole team
o incentive initiatives
o informal acknowledgement
o presenting awards
o written reports to management
• types of organisational plans and planning processes

Duke College (DC) Assessment 1 October 2022

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Place/Location where assessment will be conducted
DC Class Room

Resource Requirements
Pen, Paper or computer
Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence.
Once completed, carefully read the responses you have provided and check for completeness.
Your trainer will provide you with feedback and the result you have achieved.
Your trainer will provide you with instructions for time frames and dates to complete this
assessment.
If more space is required for any answer you may attach a separate page containing your ID
number, your name, unit title, unit code and the assessment task number and attach this page
with the current assessment task before submission or alternatively use the back of each paper
with a clear reference to the relevant question(s).
Ensure you check your work and keep a copy before submitting.
You are encouraged to clarify any tasks, requirements or questions you may have with your
trainer.

Duke College (DC) Assessment 1 October 2022

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Assessment 1: Written Test

Your Task:
Answer the following questions below. All questions must be answered correctly to achieve
satisfactory result in this assessment.

Question 1
List 5 roles and functions performed by supervisors and managers:
1. Planning
2. Organizing
3. Leading
4. Controlling
5. Decision-making

Question 2
Match the leadership style on the left to the description on the right:

Authoritarian or autocratic Involves somebody speaking from a position of power

leadership and exercising tight control over their subordinates.

Gives guidance to the team, but also seek their input

Participative or democratic and opinions when making decisions.

Involves giving people a job and a possible direction

Laissez-faire style and letting them do it themselves.

Involves setting out clear goals and objectives,

Transactional leadership along with the corresponding rewards and
punishment.

Transformational leadership - The leader will offer some kind of personal

transformation to the follower.

Situational leadership Involves modifying your style of leadership to suit the

particular situation.

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Question 3
List 4 important skills (or characteristics) of members of an effective team:
Answer may include:

Question 4
List 4 common problems teams may encounter.
Answer may include (but not limited to):

Question 5
What does ‘Group Dynamics’ mean?

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Question 6
List 6 advantages of working as a team, as opposed to working individually.

Question 7
As a leader, the most important part of being a leader is setting a good example. Why is this?

Question 8
List 3 ways you can act to send a positive message to your team as a leader:

Question 9
What is a manager’s role in achieving company goals?

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Question 10
Why must you show your staff that you support the business goals?

Question 11
List 4 reasons treating people with integrity, respect and empathy will help you manage your team?
Answer may include (but not limited to):

Question 12
If you don’t treat people with respect (for example use fear and threats) this can have a negative
effect on your team. List 4 examples of how lack of respect can negatively impact on a team:

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Question 13
Fill in the following gaps
There are 3 types of goals you need to set, these are;

1. term
2. term
3. term

Question 14
List 3 methods you could use to help your team to monitor the progress of meeting goals:

Question 15
Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of
your team.
List 3 good KPIs that might help your team achieve the organisational goals.

Question 16
What type of communication methods can you use to help a team become more independent (and
take responsibility for their own work)?
Answer may include (but not limited to):

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Question 17
How can encouraging open communication and innovative thinking help your team meet goals?
Answer may include:

Question 18
List 3 innovations in the hospitality industry, that you may discuss with your team:
Answer may include:

Question 19
Why is encouraging and rewarding staff important?

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Question 20
List 3 ways to reward individual or team performance.

Question 21
List 3 benefits of communicating with your staff and involving them in making decisions.

Question 22
List 3 ways to show your employees that you support and value open communication within the
team

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Question 23
As a manager or team leader you need to communicate the important ideas, plans and
objectives. List 3 pieces of data or information the team may need full access to.

Question 24
How does having your team fully informed about business objectives and goals help the business?

Question 25
When someone has a criticism of your team’s performance why does this reflect badly on you?

Question 26
What does using feedback provide team members with?

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Question 27
Finish this sentence. If the employee has done a good job, then the feedback should be......

Question 28
Finish this sentence. If you need to provide criticism to an employee, then the feedback should
be......

Question 29
List 3 benefits of delegation

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Question 30
List 3 reasons managers don’t delegate.

Question 31
How does increasing an employee’s level of responsibility gradually help the employee overcome
some barriers to delegation?

Question 32
Why is it important to make an effort to develop individuals within your team?

Question 33
List 3 ways you can help individuals develop within a team

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Question 34
You can use KPIs which can help you monitor team performance, to make sure your team is
progressing towards achieving goals. What does ‘KPI’ stand for?

Question 35
KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for?

Question 36
How often should you provide coaching or mentoring to your team?

Question 37
List 2 aspects which can affect how much coaching or mentoring a person may need.

Question 38
When it comes to motivation – what is more important to most people than money?

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Question 39
Why is recognising and rewarding good performance important?

Question 40
List 3 methods to reward good performance of team members:

Question 41
What are motivational theories?
List 3 examples of motivational theories

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