BSBCMM511

Appendix A: Communication Plan Template

Who am I Meeting 1 (e.g., with customers) Meeting 2 (e.g., with Project team)
communicating to?
What is the Customers of the business. Members of the project team
purpose of my
communication?
What information To get comments and notify clients about Updating the project team on its status
should be part of new product offers and talking about any problems or
the difficulties
communication?

What position will New product features, advantages, and Project status, accomplished milestones,
you take regarding costs and difficulties faced
the information
that must be
communicated?
Should any Promote the advantages of new goods Provide precise and understandable
information be and price transparency project updates while resolving any
kept confidential? issues.

What will be Information about suppliers and pricing sensitive project data, including financial
negotiated? details allotments

What are the Changes in price and product attributes Project schedule and resource allocation
objectives of
negotiation (at
least one each)?
What stakeholder Obtain support from customers, resolve Organize the team, get over challenges,
needs and issues, and determine a final price plan and make sure the project continues on
requirements course.
should be met
during the
negotiation?
What are the Consumer opposition to price Team disagreements, lack of resources,
potential issues adjustments and discontent with the and delays
and problems that product
may arise from the
negotiation (at
least one each)?
What position will While responding to consumer issues, be Receptive to advice and concessions
you take regarding receptive to criticism as long as it makes while making sure the project's objectives
any negotiation sense. are fulfilled
that will take place
(identified in

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BSBCMM511

Section 1)?

What are your Stress the advantages of new items, Display accomplishments, talk about
supporting emphasize their worth, and provide potential fixes for problems, and provide
arguments to meet endorsements. assistance
your negotiation
objectives
(identified in
Section 1)?
What forum will I PowerPoint presentation given during the Progress reports and visual aids are used
use to present the customer forum in team meetings.
information at the
meeting e.g.
PowerPoint
presentation at
Group meeting,
printout of
information, one-
on-one discussion
etc)?
How does the Encourages openness and client Promotes teamwork and makes sure that
forum meet interaction and obtains insightful everyone is in agreement
organisational feedback
objectives?
.

What vocabulary, Friendly tone, succinct and clear Expert manner, well-organized
tone, structure and language, and a well-organized presentation with technical information,
style suits the framework with illustrations and customization for the audience's
audience? degree of expertise

How will I: Be open and honest about product details Keep lines of communication open, deal
build trust and prices, and respond quickly to client with team issues, and give frequent
develop positive complaints. updates.
working
relationships
show respect for
the opinions and
values of others
maintain effective
interaction?

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