Your A920

installation
and user guide
Payments made easy

1
Contents
Welcome ..................................................................................................... 3

Terminal overview .................................................................................... 4

Icon overview ............................................................................................. 6

Installing receipt roll ................................................................................ 7

A920 Launcher ........................................................................................... 8

Using WiFi………….. ..................................................................................... 9

Login on .................................................................................................... 12

Processing transactions ........................................................................ 13

2
Step 1

Welcome
Thanks for choosing DNA Payments' A920
terminal, the ideal payment solution for
processing quick transactions using WiFi or
cellular network connections. Our user guide
provides everything needed to set up, register
and process transactions on your new A920.
Features:
• Touch screen for a seamless user experience
• PIN on Glass - no physical pin pad
• Serve more customers, quicker with
high-speed printing
• Ergonomic to hold, lightweight and easy to use
with an all-new user-friendly interface
• Online reporting as standard - log in
to view your transaction data or schedule email
reports
• Ability to break down transactions at the
employee level.

• Designed for both indoor and outdoor use • Plug and play - we like to make payments easy.

• Providing full spectrum wireless connectivity
(4G, Bluetooth* and WiFi).
• PCI PTS compliant for safe and secure card
payments
We’re happy to provide you with more details,
support and information about this guide.
Please get in touch using the contact details on
this guide.

• Wide-ranging options - Chip and PIN, Apple

Pay, Android Pay, swipe and contactless
payments.

* Bluetooth connectivity can only be used to set up

a PAX Wi-Fi Base Station, where the Wi-Fi is then
used thereafter.

3
Step 1

Terminal overview
Please find an overview of the A920 terminal’s external features.

Contactless reader Card swipe

Forward facing
camera/scanner

Volume down Volume up

Power button

Charging port Chip (ICC) card reader

4
Step 1

Camera/scanner

Serial number

Receipt release
Battery compartment
catch

Battery compartment
release

Volume down

Battery

Charge point

SIM slot

5
Step 2

Icon overview
Please find below an overview of the A920 terminal's icon display
symbols.

Battery fully charged No cellular connection present

Battery charging Contactless reader

Battery issue - contact support Insert card

WiFi connection present

Card inserted
(example shows 75% signal strength)

Cellular connection present

Number of stored transactions
(example shows 75% signal strength)

Cellular connection present

(no Internet connection available)

6
Step 3

Installing receipt roll

You can install your A920 receipt roll quick and Once you've opened the compartment, simply
easily using this guide. Carefully lift the release place the receipt roll provided with your paper
catch on the terminal's receipt compartment. extending from underneath the roll, leaving
1cm exposed and then close the cover.

1 2

3 4

Your receipt roll is now loaded

and ready to use.

7
Step 4

A920 Launcher
The ‘Launcher’ is displayed once your A920 has
completed its start-up process. It allows users WiFi connection
to configure Wi-Fi or cellular settings items
before loading the Payment application. Cellular connection

Battery charge

Time

Menu

Info bar
Day and date

Load button

8
Step 5

Using WiFi
Your A920 terminal can support connections to
both 2.4Ghz and 5Ghz Wi-Fi networks, and you
can program it with multiple network
configurations for devices used in more than
one location. The A920 will always select Wi-Fi
as its primary connection type, where present,
with a cellular connection used as a backup. To
configure your Wi-Fi connection, use the
following steps:

1 2
Select the menu icon The Wi-Fi module will
on the main A920 be disabled by
Launcher screen and default, as shown by
choose Wi-Fi the Off message in
Settings. the header bar. To
enable Wi-Fi, simply
press the slider on
the right-hand side of
the screen.

9
Step 5

Using Wi-Fi (continued)

3 4
The terminal will now Choose your desired
scan for the available network and enter
networks, and once the password once
the scan is complete, prompted. When
a list is displayed. you've completed
this, press Connect.

5 6
The connection Once completed,
process will now your terminal will
begin. finish the connection
using DHCP and
return you to the
Wi-Fi menu
displaying the status
of Connected against
your desired
network.

10
Step 5

Using Wi-Fi (continued)

7
Select the left arrow
at the bottom of the
screen to return to
the A920 Launcher.

Your A920 also lets you use static IP details.

Please refer to the full The A920 User Guide for
more information if this is needed.

11
Step 6

Logging on
1 2
Press the button to The login screen will
load the application. now display. Enter
your User ID and
Password supplied
to you, and if you'd
like to save these and
automatically login in
the future, please tick
this box.

3 4
After a short while, If your login details
your A920 main are incorrect, your
display screen will A920 will confirm this
appear. using the screen
shown before
returning to the login
screen to retry.

12
Step 7

Processing transactions
Chip and PIN sale

1 2
Select the Sale Enter the sale
button to start your amount using the
transaction. onscreen keypad.
Alternatively, process Your A920
transactions by automatically adds
inserting a payment the decimal point for
card into the Chip you. Select the Done
(ICC) card reader at button to proceed.
the terminal base.

13
Step 7

Chip and PIN sale (continued)

3 4
If your A920 comes If the cardholder’s
configured to do so, it card has been
will prompt the inserted previously,
optional provision of skip to step 05.
a reference for the Otherwise, your A920
transaction. If no will prompt for the
reference is required, card to be presented.
press the Skip
button.

5 6
Once the card's If the cashback
inserted, your A920 feature is enabled
will read proceed to and a supporting
read it. Please wait debit card's
and don't remove the presented, your A920
card whilst in will prompt for
progress. cashback. If yes,
press the YES button.
If no, press the NO
button and skip to
step 08.

14
Step 7

Chip and PIN sale (continued)

7 8
If selected YES, enter On the Enter PIN
the desired cashback screen, give your
amount. Select the A920 to the
Done button to cardholder and ask
continue. them to enter their
PIN. Once entered,
you should select the
Green Enter button.

9 10
Your A920 will now Your A920 will then
start processing the confirm the outcome
transaction. of the transaction.

15
Step 7

Chip and PIN sale (continued)

11 12
Your A920 will Your A920 then
proceed with printing prompts the
the cardholder copy merchant to remove
of the receipt the cardholder copy
of the receipt. Select
OK to proceed.

13 14
Your A920 will now Your A920 will now
print the merchant's request the removal
copy of the receipt. of the card.

Printing settings can

be reconfigured
according to your
preferences

16
Step 7

Chip and PIN sale (continued)

17
Your A920 will now
return to the main
menu, ready for the
next transaction.

17
Step 7

Contactless sale

1 2
Select the Sale Enter the sale
button to begin the amount using the
transaction. onscreen keypad.
axept® GO
automatically adds
the decimal point for
you. Press the Done
button to proceed.

3 4
If needed and Your A920 will now
configured to be prompt for the card
prompted, enter the to be presented.
reference for the Present the card to
transaction. If a the contactless
reference isn't reader on the top of
required, then select the terminal.
the Skip button.

18
Step 7

Contactless sale (continued)

5 6
Your A920 will now Your A920 will then
begin processing the confirm the outcome
transaction. of the transaction.

7 8
Your A920 then The merchant copy of
prompts the the receipt will then
merchant to confirm start printing.
whether a cardholder
receipt is needed. If
one is needed, press
YES. If not, press No.

19
Step 7

Contactless sale (continued)

9
Your A920 will now
return to the main
menu, ready for the
next transaction.

20
Helping our
customers’
businesses
thrive

Contact us to learn more

support@dnapaymentsgroup.com
DNA Payments Limited (Company No.11154668 /FCA No.806630). Registered office: 123
WeWork 123 Buckingham Palace Road, London, SW1W 9SH.
DNA Payments Limited is authorised by the Financial Conduct Authority under the
Payment Service Regulations 2017 for the provision of payment services