JEAN LEM KAI SIN

Singaporean| +65 88940477| jeanlemkaisin@gmail.com

I am a responsible individual who is always keen to learn, and strives to do everything to the best of my ability,
with a positive attitude. Able to multitask in a fast-paced environment, pick up new skills quickly and take
criticism with stride. I also have strong interpersonal skills, and am not afraid to step out of my comfort zone.

Education:
RMIT University 2022 - 2023
Bachelor in Accountancy with Distinction
Singapore Polytechnic 2015 - 2018
Diploma in Banking and Finance

Employment History:
Aug 2023 - Jun 2024
DBS Bank
Legal Operations Analyst/ Accounts Servicing Officer
● Data reconciliation and clean-up across systems by extracting key data from legal documents including
the ISDA Master Agreements and NAFMIIs into Master Agreement Management System
● Liased with stakeholders to solve issues like missing client information in systems
● Consolidated a list of discrepancies/exceptions in legal agreements for reporting
● Data reconciliation and clean-up of client CSA legal document in relation to the MAMS System

Jul 2018 - Dec 2021

Singapore Airlines
Cabin Crew
● Provided quality customer service and ensured the safety and wellbeing of passengers in Business and
Economy classes

Oct 2020 - May 2021

Xpress Feeders
Revenue Processor
● Managed the invoices for South Europe and America region independently, hitting kpi and deadlines
with weekly meetings with management
● Liaised with stakeholders to handle invoice disputes and issued credit notes when necessary

Apr 2018 - Jun 2018

BGC Group
Recruitment Consultant
● Drafted and posted job advertisements on various platforms
● Liaised with potential candidates over the phone and interviewed them face-to-face to assess their skill
sets and needs before recommending suitable jobs

Oct 2017 - Feb 2018

HSBC Insurance
Intern – Business Processes & High Net Worth Operations
● Liaised with various departments to consolidate information about respective data management rules
● Assisted in the creation of a Data Quality Forum
● Conducted periodic reviews to cleanse and organise customer data and ensure that information is
accurate and updated
Other Skills:
Language Skills (Fluently Spoken and Written) – English, Mandarin
IT Skills – Proficient in Microsoft Excel, Microsoft Word, Microsoft Powerpoint