Microsoft Dynamic 365 Technical Consultant

Name: KOTI
Email: koticrm11@gmail.com
Mob: 91-9381049936
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Professional Summary:
• Having 6+ years of Valuable Experience in Microsoft Dynamics 365.
• Having experienced business process flows, business rules and JavaScript.
• Experienced in Dynamics CRM (2016, D365).
• Having valuable experienced in Sales, Service and Marketing.
• Having experience pipelines trigger and release pipelines.
• Well exposed Experienced workflows and plugins in Dynamic 365.
• Well experienced in Dynamic Customization and Configuration.
• Having good experience in creating Dashboards, Charts, reports and KPI.
• Experience in Dynamics solution management and deployment.
• Having experience in Power platform, Model Driven

Professional Experience
• Worked as a Project Engineer in Wipro Technologies from 2017 to 2022.
• Currently Working as a Dynamic 365 Consultant in Capgemini from 2022 to till date.

Education:
• B. Tech from JNTU Kakinada in 2015.

Technical Skills:
• Technology • Microsoft Dynamics CRM 2016, D365 9.0v and D365 9.1v
D365 9.1.3v

• Programming Languages • C#.Net

• Scripting Languages • HTML5, XML, JavaScript, CSS

• Middle Tier • IIS, Entity Framework

• Operating Systems • Windows family

Project Details:
Project # 1
• Client : CME (Client management Experience) China

• Environment : Microsoft Dynamics 365 online 9.0v, 9.1v.

Responsibilities:

• Creating Forms, entity’s, solutions, Views, Relationships in Microsoft Dynamic 365.

• specific requirements with help of workflows and plugins using C#.

• Creating Pipelines in azure Dev ops.

• The deployment Trigger the azure pipelines and release the pipelines in the azure Devops.

• Creating Dashboards, Charts, custom entities, Fields, Tab and build relationship between entities.

• Creating security roles in Dynamic 365.

• Customized Sales module and entities - leads, account, contact and opportunities according to the
business process.

• Ribbon workbench Add buttons, Tabs and remove buttons.

• SLA Configuration for dynamics in service module.

• Microsoft Dynamic 365 customization – configuration, extended behavior of CRM to achieve.

• Creating workflow and plugins as per requirements in the dev and replicate the same in the
production post sign off.

• Creating Service accounts and security groups in Service now

• Modify instance settings URLs in power platform online server.

• Export and Import of the solutions and deployment same into the prod.

Project #2

• Client : UK (world wise workflow)

• Environment : Microsoft Dynamics 365 Online 9.0v, 9.1v.

Responsibilities:

• Daily Sprint calls attended and analysis of assigned tasks.

• Microsoft Dynamic 365 customization and configuration Implementation.

• UAT testing and Smoke testing.

• Creating Pipelines in azure Devops.

• Release pipelines deployment dev to INT.

• Creating Forms, entity’s, solutions, Views, Relationships in Microsoft Dynamic 365.

• Creating Service accounts and security groups in service Central.

• Configure the general System Settings in dynamic 365.

• Used MS Dynamics CRM 2016 Customization tools to customize system components such as forms,
views, attributes, relationships, and entity mappings.

• Analyzing the requirements and interaction with client on the requirements.

• Customized Sale module and entities of leads, account, contact and opportunities according to the
business process.

Project #3

• Client : BAC (Bank of America)

• Environment : Microsoft Dynamics 365 on-premise 9.0v, 9.1v and 9.1.3v.

Responsibilities:

• Creating Microsoft Dynamic 365 Environment online and on-premise.

• Microsoft Dynamic 365 customization and configuration.

• In azure portal i have assigned license in groups and reprocess license.

• Creating Forms, entity’s, solutions, Views, Relationships in Microsoft Dynamic 365.

• Creating Service accounts and security groups in Service now

• I have managed power platform all across HSBC MSCRM projects.

• I have raised Microsoft tickets any critical issues.

• Configure the general System Settings in dynamic 365.

• Modify instance settings URLs, Security groups, Assign security roles in Dynamic CRM.

• Used MS Dynamics CRM 2016 Customization tools to customize system components such as forms,
views, attributes, relationships, and entity mappings.

• Analyzing the requirements and interaction with client on the requirements.

• Customized Sale module and entities of leads, account, contact and opportunities according to the
business process.

Project #4

• Client : JCB India

• Environment : Microsoft Dynamics 365 Online

Responsibilities:
• fixing the defects based on Business requirement.

• Customized Sale module and entities of leads, account, contact and opportunities according to the
business process.

• Implemented Customizations.

• Involved security Roles as per client requirement.

• Attending daily status calls and Helping team members.

• Creating Forms, entity’s, solutions, Views, Relationships in Microsoft Dynamic 365.

• Daily follow up with HPSM tickets.

• Analyzing the requirements and interaction with client on the requirements.

• Follow up with end user one’s end user conform; we can Closed tickets in HPSM.

• Any ticket code fix, we need to create ALM for that, we are investigated and resolve the code fix.