Curriculum Vitae

Ajit Kumar Agarwal Mobile No: +917063666250

Designation: Senior Technical Consultant Email: ajitagarwal89@outlook.com

Summary

 Over 8yrs+ of experience in Software Development Life Cycle.

 Involved in Requirement Gathering, Coding, Client Interaction, Client Support
 Experience in handling web based B2B and B2C application using Microsoft .Net Technologies. In
the client/Server environment.
 Developed complex applications using Microsoft Dynamics CRM platform, it includes
customization/Configuration of entities, sitemap, and ribbon customization, client-side
JavaScript, BPF, Workflows, and Plug-ins etc.
 Developed Power automates flows for complex requirement and developed approval flows.
 Experience in custom WCF web services, dialog-based workflows, and integrating custom asp
web pages into CRM.
 Experience in interacting with MS CRM database using web service methods
 Experience in operations like data migrations and updating using LINQ and XRM that help in
facilitating data migration within CRM across various entities.
 Hands on knowledge in implementation and maintenance of access controls in CRM based on
roles and access conditions.
 Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in.
 Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net,
SQL Server 2008R2/2014 and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented
concepts
 Good knowledge of Web Development skills like HTML, XML, JavaScript, and Visual Studio
2008/2010/2015/2017/2019 /2022
 Experience in client management and system development, design, and implementation
Experienced in creating, updating, and reviewing project plans
 Excellent analytical, logical, and interpersonal skills. Hard working and fast learner with self-
motivated personality
 Deployment using Azure DevOps
 Worked in Agile methodology using Azure DevOps and Git.

Technical Skills:

 .Net Technologies - Microsoft Visual Studio .NET 2008, 2010, 2015, 2017, .Net Framework: 3.5,
4.0, 4.5(C#, ASP.NET MVC, ADO.NET, WCF, Web API)
 Enterprise Technologies: Microsoft Dynamics CRM 8.0, 9.0,365, Ribbon workbench and, XRM
Toolbox
 Web Technologies: HTML, AJAX, XML, JavaScript, jQuery
 Power Automate and Power Apps
 Software Development Kit: Microsoft CRM SDK, .NET SDK
 Database Tools: Microsoft SQL Server 2008 R2, 2014 ,2016
 Reporting Tools: SQL Server Reporting Services (SSRS), Crystal Report and Telerik Reporting
 Source Tools: TFS and GitHub
Professional experience:
Title: Sandvik (Service Module)
Company: Capgemini
Role: Senior Consultant
Environment: Microsoft Dynamics CRM 365(Online), Microsoft CRM SDK 9, C#, XML, JSON
JavaScript, HTML, Web Service, Web API, Power Automate, and power apps (Model driven and Canvas
App)
Project Duration: - Ongoing Project
Team Size- 6

Responsibilities:
 Writing plugin, Custom workflow, and Custom HTML Component.
 Used MS Dynamics CRM 365 Customization tools to customize system components such as
forms, views, attributes, relationships, and entity mappings.
 Customized sitemap for entity navigation for custom menus.
 MS -Flow (Power Automate)
 Responsible for solution management in enterprise environment.
 Solution Deployment in Azure
 Ticket monitoring and service Monitoring

Title: RSA (CE)

Company: Capgemini
Role: Senior Consultant
Environment: Microsoft Dynamics CRM 365(on-premises), Microsoft CRM SDK 9, IIS 7.0, C#,
SQLServerv2014, JavaScript, HTML, XML, XAML, Web Service, Web API, and USD
Project Duration: 14 Months
Team Size- 8

Responsibilities:
 Data integration CRM to BizTalk.
 Writing plugin, Custom workflow, and Custom HTML Component.
 Console Application development
 Used MS Dynamics CRM 365 Customization tools to customize system components such as
forms, views, attributes, relationships, and entity mappings.
 Customized sitemap for entity navigation for custom menus.
 Responsible for solution management in enterprise environment.
 Unified Service desk with CRM for Call center

Title: HRDF (CE)

Role: MS Dynamics CRM Consultant (F/T)
Company: Infrability
Client: HRDF (Human Resources Development Fund Saudi government)
Environment: Microsoft Dynamics CRM 365(on-premises), Microsoft CRM SDK 9, IIS 7.0, C#,
SQLServerv2014, JavaScript, HTML, XML, Web Service, SSRS.
Project Duration: - 12 Month
Team Size- 6
Responsibilities:
 Responsible for overseeing the company's requirements, development, testing and deployment
of Microsoft CRM projects.
 Customized Incident (Appeal) module and entities of Ticket, account, and contact us (Inquiry)
according to the business process.
 Created SSRS of Appeals, ticket, customer pending and resolved case status.
 Import data within MS Dynamics CRM from oracle database custom page (WCF).
 Created workflows based on requirements from Appeal, ticket and Inquiry life cycle.
 Used MS Dynamics CRM 365 Customization tools to customize system components such as
forms, views, attributes, relationships, and entity mappings.
 Designed plug-ins to populate contact and account number on create of new record, convert
Georgian date to Hijri date, SLA time.
 Customized sitemap for entity navigation for custom menus.
 Responsible for solution management in enterprise environment.

Title: GAZT CRM Complaint Management Client: GAZT (General Authority of Zakat and Tax)
Company: Infrability
Role: MS Dynamics CRM Consultant (F/T)
Environment: Microsoft Dynamics CRM 9.0(on-premises), Microsoft CRM SDK 9, IIS 7.0, C#,
SQLServerv2014, JavaScript, HTML, XML, Web Service.
Project Duration: - 10 Month
Team Size- 6

Responsibilities:
 Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports
around the customer needs for an interface.
 Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
 Implementation of custom MS Dynamics CRM plug-ins and workflows.
 Development of various CRM-related scripts and utilities.
 Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.
 Creating SSRS reports for Case, Ticket, Suggestion and financial data using joins and pivot tables.
 Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain
data integrity.
 Use google Maps API to update address coordinates in the Microsoft Dynamics CRM
 Customizing and configuring CRM system at a user level.

 Import data within MS Dynamics CRM from MySQL database custom page (WCF).
 SLA out of the box to give Work Distribution in organization.

Title: Ministry of Health

Role: MS Dynamics CRM Consultant (F/T)
Company: Infrability
Domain-Insurance
Environment: Microsoft Dynamics CRM 365(on-premises), Microsoft CRM SDK 9, IIS 7.0, C#,
SQLServerv2014, JavaScript, HTML, XML, Web Service, SSRS.
Project Duration: - 10 Month
Team Size- 4
Responsibilities:
 Responsible for overseeing the company's requirements, development, testing and deployment
of Microsoft CRM projects.
 Customized Incident (Appeal) module and entities of Ticket, account, and contact us (Inquiry)
according to the business process.
 Created SSRS of Appeals, ticket, customer pending and resolved case status.
 Import data within MS Dynamics CRM from MS-Access database custom page (WCF).
 Created workflows based on requirements from appeal, ticket, and Inquiry life cycle.
 Used MS Dynamics CRM 365 Customization tools to customize system components such as
forms, views, attributes, relationships, and entity mappings.
 Designed plug-ins to populate contact and account number on create of new record, convert
Georgian date to Hijri date, SLA time.
 Dedicated in integration part.
 Integration Documentation
 Responsible for solution management in enterprise environment.

Title: GAZT CRM Complaint Management

Company: Infrability
Role: MS Dynamics CRM Consultant (F/T)
Client: GAZT (General Authority of Zakat and Tax)
Environment: Microsoft Dynamics CRM 9.0(on-premises), Microsoft CRM SDK 9, IIS 7.0, C#,
SQLServerv2014, JavaScript, HTML, XML, Web Service.
Project Duration: - 10 Month
Team Size- 6

Responsibilities:
 Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports
around the customer needs for an interface.
 Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
 Implementation of custom MS Dynamics CRM plug-ins and workflows.
 Development of various CRM-related scripts and utilities.
 Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.
 Creating SSRS reports for Case, Ticket, Suggestion, and financial data using joins and pivot
tables.
 Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain
data integrity.
 Use google Maps API to update address coordinates in the Microsoft Dynamics CRM
 Customizing and configuring CRM system at a user level.
 Import data within MS Dynamics CRM from MySQL database custom page (WCF).
 SLA out of the box to give Work Distribution in organization.
Title: Property Management Implementation
Company: Infrability
Role: MS Dynamics CRM Consultant (F/T)
Client California Resort
Environment: Microsoft Dynamics CRM 8.0(on-online), C#, SQLServer2014, JavaScript, HTML, XML, Web
Service, oAuth2.0
Project Duration: - 10 Month
Team Size- 6
Responsibilities:
 Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports
around the customer needs for an interface.
 Implementation of custom MS Dynamics CRM plug-ins and workflows.
 Development of various CRM-related scripts and utilities.
 Creating SSRS reports for Lead, Order and Sale data using report and chart.
 Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain
data integrity.
 Use google Maps API to update address coordinates in the Microsoft Dynamics CRM
 Customizing and configuring CRM system at a user level.
 Import data within MS Dynamics CRM from MySQL database custom page (WCF).
 SLA for Lead to opportunity time bound end email escalation.
 Payment Gateway SADAD.

Title: Hamlah ERP Solution

Role: Technical Consultant
Application Type: Website
Frontend: HTML, Bootstrap, and CSS
Business Logic: C#
Scripting Language: JavaScript and jQuery
Reporting Tools Crystal Report
Backend SQL Server2008 R2.
Services: WCF
Chart Representation: j query Flot
Third Party Tools Google API, and SMS integration (SMS Country)

Responsibilities:
 Created implementation documentation that details the changes that are needed on the client's
current system.
 Created/modified database objects such as tables, stored procedures, function and cursor in
MSSQLServer2014 in the development of applications.
 Perform durable language change and CSS change pro-grammatically.
 Creating Audit log for each action/operation using WCF.
 Creating interacting chart using jQuery flot chart.
 Maintain the complete Accounting Details(Sales, procurement, Balance Sheet etc)
 Integration Google map API for location wise selling status. SMS integration to send remainder
SMS for due balance and due date. Web site and service hosting locally and Microsoft Azure.
 Managed client relationships to ensure programs are developed within the client’s specific
parameters /requirements etc.
Title: Retails Management System (POS And inventory Management)
Role: Software Developer
Platform: Desktop Application /Web
Frontend: Bootstrap, HTML, Telerik UI Tools and Telerik Rad window form.
Business Logic: C#.
Client Validation: Java script,
Reporting Tools: Telerik Report, HTML Report. Backend:
Backend SQL Server2008 R2.
Service: WCF

 Responsibilities:
 Responsible for Application Designing Involved in front end Coding using.
 C# and SQL Server 2008R2, Responsible for database queries and information updates.
 Generate Telerik reporting.
 Web site hosting and Database backup and restoring
 Data Recovering using third party tools.
 Unit Testing Bug identification fixing. Version wise document maintain and client requirement
analysis etc.

Work Experience
Capgemini India as senior CRM developer (July 2021 to present)
Infrability IT Solution Pvt Ltd as Technical Consultant (27-03-2017 to June 2021)
Swastika Info Tech Services as Developer (17-04-2015 to 23-03-2017)

Professional Qualification
GNIIT (MIS) from NIIT in2010.

Academic Qualification
Master of Computer Application from IGNOU in 2014
Bachelor of Computer Application from IGNOU in 2010
Higher Secondary from WBCHSE in 2006
Secondary Examination form WBBSE in 2004

Personal Information
Name: Ajit Kumar Agarwal
Date of Birth: 5th May1989
Father’s Name: Sikander Prasad Agarwal
Gender: Male
Marital Status: Married
Languages Known: English, Hindi, and Bengali
Nationality: Indian