Pallavi Sawlikar

Contact Address Current Job Profile

TIBCO Developer
AandVihar ,Ravet TIBCO Pvt Ltd
Pune,
Pune, M.H. - 412101,
Contact No: +919975910730 M.H. - 410014
Email: swanandi2022@gmail.com

Experience Summary
 Articulate professional with relevant experience of 7 .5 Years in Tibco BusinessWork, API Exchange
Getway, ,EMS ,TIBCO Administration on a range of TIBCO Product suites, working in Telecommunication
domains.
 Good experience in installation, configuration, deployment and troubleshooting of TIBCO Active
Enterprise Suite of applications TIBCO BusinessWorks ,TIBCO Designer, TIBCO EMS, TIBCO
Administrator.
 Enterprise Application Integration using TIBCO Products such as TIBCO BusinessWorks, Admin ,TIBCO
EMS and TIBCO APIX (API Exchange Gateway) ,TIBCO StreamBase.
 Good knowledge of Security Policy ( OAUTH and SAML policy), Web services and in particular SOAP ,
 Good knowledge of POSTMAN and SoapUI, LDAP,WSDL,

Educational Qualifications
 Graduation: B.E. (Computer Engineering) from Amravati University in 2013 with 67.00 % (Aggregate)..

Technical Experience

TIBCO BusinessWorks 5.x, TIBCO EMS , Admin ,TIBCO APIX and

Technologies StreamBase
Security Policy(SAML and OAUTH)
Database Technologies Oracle 10g,MySQL ,SQL Developer
Application Servers/Platforms Windows 7, Windows 10, UNIX, Apache Tomcat
Markup Language XML, XSLT,XSD
TIBCO BW Designer, TIBCO Studio, TIBCO Enterprise Administration,
IDE/Tools
Eclipse ,LDAP, SoapUI, POSTMAN

Deployment TIBCO Enterprise Admin

Professional Experience.
12 Oct, 2020 – TillDate(2022)

Organization TIBCO
Technologies and Tools TIBCO BusinessWorks 5.x, TIBCO EMS 7x,8x BW Admin, TIBCO Administrator
Role Product Support Engineer (PSG)
Description:
TIBCO Software Inc. is a company that specializes in big data and software integrations. It has
headquarters in Palo Alto, California, and offices in North America, Europe, Asia, the Middle East, Africa and
South America. The company's infrastructure software focuses on real-time communication for business-to
business, business-to-consumer and business-to-employee data transfers, including facilitation of
communication between otherwise incompatible software. The company provides middleware, which allows for
access to real-time data between multiple systems while predicting users' need

Roles and Responsibilities:

• Working on all customer issues related to different product for both design-time and runtime.
 • Installing, configuring, and testing TIBCO BW 5,x , TRA, Administrator and other required product to simulate
customer issue.
• Replicate or develop the sample application to debug the customer issue.
• Troubleshooting and tuning TIBCO installations BW and migration version.
• Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
• Works on design time issue and resolved it based on customer requirement.
• Develop good communication skills to provide excellent support to the TIBCO customer base.
• Creating knowledge base articles for troubleshooting the product exception and error so that it will helpful for
the customer.
• Understand the product issues reported by the customer and reproduce it locally in the support lab.
• Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
• Create Change Requests (JIRA/RFA) for the defects/enhancements reported by the customer.
• Handling high to complex severity issue for customer escalation.
• Work on Integration Lab for specific task assigned by SME on monthly basis.
• Guiding new joinee in case of escalation and training

4 Jun, 2018 – 12 Oct 2020

Project Detais VOD UKTIL Integration

Vodafone India Services Pvt Ltd

Organization
TIBCO API Exchange Getway ,TIBCO BusinessWorks 5.x,TIBCO Admin, TIBCO
Technologies and Tools:
EMS, WebServices, XML,XSLT

Role: TIBCO Integration Developer

Environmet TIBCO API Exchange Getway ,TIBCO BW, TIBCO EMS

Description:
Vodafone UK IT Integration Domain, owning the delivery of high quality code for APIs &Services running on
the integration platform and used by Vodafone and 3rd party partner clients.
Design & develop high complexity integration platform solutions on Tibco product(EMS7.x / 8.x, BW
5.x,APIX) in scope of release .Vodafone UK is a very complex environment with 19 million subscribers
including a large proportion of the UK emergency services, UK government and many high profile corporate
customers including Barclays and HP Integrations systems sit
at the heart of Vodafone UK's IT, all other IT Domains have some link to Integration and are
dependent on the services that the Integration Domain provides. The Integration Operations team is
responsible for supporting the middleware and integration systems that underpin Vodafone's business, both
in terms of the sales and financial side, as well as the physical phone network
Responsibilities:
 Vodafone UK IT Integration Domain, owning the delivery of high quality code for APIs &Services running
on the integration platform and used by Vodafone and 3rd party partner clients.
 Design & develop high complexity integration platform solutions on Tibco product(EMS7.x / 8.x, BW 5.x,
APIX) in scope of release
 Development and deployment of TIBCO BW process
 Good understanding of of integration design pattern integration design and development
 work closely with the tech lead and design teams during analysis & estimation phases to identify the best
solution approach and capacity plan for the upcoming releases.
 Owing design delivery and optimization of high quality ocde for API and service running on integration
platform
 Effectively interact with team member through development activities enabling achievement of IT
strategy.
 Worked on various major production issues related to environment and business-related errors, deep
dive triaging of every issue as per the criticality
 Provide last line of deference in case of production issue
 Actively contribute in the key architectural decision making and solution decision
 integration suites and API gateway solutions, preferably including TIBCO or Oracle
  on TIBCO products (EMS7.x / 8.x, BW 5.x, APIX)
 Help to resolve technical issues and mitigate technical risks across the Domain technical portfolio .
 Resolving Support Managed tickets for PROD/UAT/QA
 Help for implementing CICD pipeline request of getway config using GitHub and jenkins
 CI/CD delivery using configuration management and automation tools such as GitHub, Jenkins
etc.Designing and implementing CI/CD pipelines

04 July, 2014 – Jun2018

Project Macys
Organization TIBCO
Client Macys
Technologies and Tools: TIBCO BusinessWorks 5.x, Admin, TIBCO EMS
Role: Trainee Engineer
Description: The project was to enable customer loyalty rewards program to consider consumers response
to simple programs and to reward them for their purchase behaviour

Responsibilities:
 Development and deployment of TIBCO BW process.
 Implementing the business method.
 Coordinated within the Team & with Onsite representatives.
 Advisor and key contributor in technical design discussions.
 Developing web-service.
 Application development in TIBCO Business Works.
 Work closely with the tech lead and design teams during analysis & estimation phases to identify the be
Best solution approach
 Performing unit testing and helping Testing team to resolve the issues during System Integration Testing
 Bug fixing and helping the QA team during the testing phase.

TIBCO StreamBase CEP

Organization TIBCO
Technologies and Tools TIBCO BW, TIBCO EMS, Oracle 11g
 TIBCO StreamBase CEP enables the rapid development and deploymentof real-time analytical applications, with
pre-built integration for streaming and historical data, visualization engines and statistical tools.
 TIBCO StreamBase LiveView is a push-based real-time analytics solution that enables business users to
analyze, anticipate and alert on importantbusiness events in real-time, and act on opportunities or threats as they
occure . StreamBase provides solutions for real-time analytics. StreamBase's products include StreamBase
LiveView® and StreamBase® CEP• TIBCO StreamBase CEP enables the rapid development and deploymentof
real-time analytical

TIBCO API Exchange GateWay and API Manager

Organization TIBCO
Technologies and Tools TIBCO BusinessWorks 5.x, BW Admin, TIBCO EMS,Policy(SSL)
 It allows runtime management and governance of APIs through configuration of rules and policies that define
how specific events will be handled throughout the processing pipeline of an API call. API gateway support
security mechanisum so that target service is not directly exposed to user
 The TIBCO API Exchange Gateway provides centralized runtime management and governance of APIs through
configuration of policies and rules.
 TIBCO® API Exchange Manager : It enables API providers to design, document,and manage the lifecycle of open
APIs that can be exposed to developers inside or outside of their company.
 The process of managing the creation, proxying, assembly, securing, scaling and socializing web APIs. It
Facilitates assigning user roles, the creation of APIs, products, and applications and enables a subscription model
that lets your business partners easily subscribe to the APIs and applications that application developers set up.
 Environment: TIBCO BW, TIBCO EMS, Policy, Apache .
Responsibilities:

 Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
 Resolve all emergency production issues and ensure appropriate resolution of all issues within required
 timeframe. Analysed the requirements and understood the functional specifications.
 Monitor all alerts and escalate all issues for all procedures and systems.
 Works as L2 production support and resolve customer issues .
 Monitor and recognize all system deficiencies and execute all effective solutions and collaborate with
 development team to resolve all design issue.
 Prioritize the production issues by analyzing the logs, database entries and processes. Providing technical
 support to business users.
 Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base.
 Ability to analyze the metrics and identify the possible reasons for any achievements or deviation.
 Assessing severity, impact and risk of incidents, problem ticket with the SLA and resolve the production
 issues
 Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
 Create Change Requests (case) for the defects/enhancements reported by the customer.
 Understand the product issues reported by the customer and reproduce it locally in the support lab and
Extensive knowledge of defect reporting and defect tracking tool JIRA .

Personal Details
Nationality : Indian
Language Known : Hindi and English
PANCard :FOHPS4710B