VIRTUAL CALLTRACK

NEVER MISS A LEAD AND WORK FROM ANYWHERE

AGENDA
VMC Technologies Profile

MCube Core Team

Our Clientele
Some Interesting FACTS
MCube Flagship Products
Business Benefits of MCube
MCube Benefits
MCube offers
Simply Save and Scale
 ABOUT US

MCUBE
Secure and Reliable global platform of Cloud Based Phone Systems For the 24x7
Business Automation

PRODUCT OWNED BY VMC TECHNOLOGIES

Headquartered in Bangalore, with pan India presence, and offices in metropolitan
cities like Mumbai, Pune, Delhi, Hyderabad, Lucknow and MP. VMC Technologies
is engaged in creating one of its kind cloud-based telecommunication solutions for
service intensive businesses.

MCube was founded in 2011 to enhance the communication technology capabilities of

startups and SME’s in order to enable better customer experience efficiently through
calls.
 ABOUT US

Over 80 employees are passionately following VMC vision to create tomorrow’s

innovation in Cloud telephony today.

This year shortlisted for SME excellence award in innovation by Rotary club.

MCube financially stable & profitable since 2014.

ABOUT US

OUR BRANCHES

Bangalore
Noida
Hyderabad
Pune
Mumbai
Chennai
 MCUBE CORE TEAM

FOUNDED & PROMOTED BY

SUNDEEP MISRA
With over 21 years of technology experience in
India and overseas, Sundeep has been with
Goldman Sachs previously. Find him at
in.linkedin.com/in/sundeepmisra

PRAVEEN VARMA

Also with over 25 years of experience in

international finance and strategy, Praveen
was last with Moody's, NYC. Find him at
in.linkedin.com/in/praveenvarma
 MCUBE CORE TEAM
LEADERSHIP TEAM

RAJASHRI MUKHERJEE
Comes with 18+ years of hands-on experience in Operations &
revenue generation, previously worked with iCMG as a sales
head to grow the sales revenue.

AJAY JAGTAP
A Christ college Alumnus, passionately driving sales growth for
MCube since 2011. Previously handled sales leadership position
at Piramal Group & Eastern Engineering.

TAPAN CHATTERJEE
Is a Technology enthusiast focused on building innovative
technologies & enhancing technology performance. Tapan has
over 10 years of experience in various technical domains.
 OUR CLIENTELE
MCUBE IS USED BY INDIA’S MOST INNOVATIVE COMPANIES
LEADERSHIP TEAM
SOME INTERESTING FACTS
MCube is India’s first tech
company to launch automated Ad
campaign management, virtual
extension & sticky agent features.
MCube has 90% + retention ratio &
80% new business comes from our
existing happy clients.
MCube is bootstrapped, self funded
& profitable since 2014.
MCube is part of more than 6,000
businesses across India & 2500+
real estate companies trust MCube
for its business automation.
MCube has more than 1 Lakh users
& connects over 6 million business
calls a day & enhancing a capability
of 12 million business calls a day.
 MCUBE FLAGSHIP PRODUCTS

MCUBE-X MCUBE TRACK

M-AUTOMATE MCUBE IVRS

M-DIAL M-MISSED CALL

 MCUBE FLAGSHIP PRODUCTS

MCUBE TRACK, IVR & X

With MCube, organization can redirect customer service related call though Track, IVR or X &
create various algorithms to enhance consumer experience & organizational productivity. MCube
offers complete Inbound & out bound call center setup on cloud. Many more customizations are
possible with our latest version of MCube like phone number masking, Ad ROI tracking, Surveys &
feedbacks etc through MCube platform.

M-AUTOMATE

With MAutomate , businesses can automate the enquires & leads coming from website, enquiry
forms published on various web platforms through API’s. MAutomate initiate time bound calls or
auto call-back between client and executive to automate the web lead calling. MAutomate can
also be used for auto feedback, promotion etc through outbound voice calls.
 MCUBE FLAGSHIP PRODUCTS

M-MISSED CALL

Simple way to generate the lead is through

Missed calls & MCube offers missed call
solutions for capturing leads & your
potential customers .

M-DIAL

For heavy Outbound calls, organization can

opt for calling solution on your own infra.
MCube offers reliable solution for OBD
through MDial.
SALES CONVERSION TRACKING DIAGRAM
 BUSINESS BENEFITS FROM MCUBE

ENHANCED CUSTOMER EXPERIENCE

MCube offers Enhanced customer experience through IVRS, customized SMS, Repeat call
functionality & single POC. Every call coming to the Organization gets attended by executive who
is available based on customizable algorithm's. MCube reduces customer waiting period on calls
drastically with its innovative algorithms thus offering exemplary customer service experience.

INCREASED PROFITABILITY THROUGH AD ROI MAPPING

Do you ever wonder how which leads are coming from which media advertisements? What is your
cost per lead per media? CallTrack analytics can help you compute number of leads per media and
calculate ROI for your day to day media spend. Based on the analytics, company can invest in the
marketing channels which are worth it & move away from non-performing marketing channels.
Various Real Estate organizations has reduced their overall marketing budget by 20% with the help
of MCube.
 BUSINESS BENEFITS FROM MCUBE

MEASURE & TRACK CUSTOMER SERVICE

MCube offers more than 145 customised analytical reports which give business insights on
customer service.

ENHANCED EXECUTIVE PRODUCTIVITY

MCube Track allows your team to stay mobile and connected to your sales number. Call is
automatically distributed to next available representative. Quality checks can reveal both positive
and negative agent performance. This will enable you to correct or reward accordingly. Further
MCube offers varies algorithms to manage & distribute the calls with ease resulting in enhanced
customer productivit.
 BUSINESS BENEFITS FROM MCUBE

DISCOVER NEW OPPORTUNITIES & CONTENT

Leverage your analytics & recordings for first-hand information on your customers requirements.
Confidently roll out new offers or enhance existing ones to boost your revenue stream and
expand market presence. MCube analytics can also derive the consumer sentiments on the
content advertised in the Media. With these analytics marketing team can bring the concept
which will help attracting more traffic/calls.

CONFLICT RESOLUTION
MCube records the conversation of each and every call coming to organization. These customer
conversations will help to resolve customer issues with the facts.

MOBILITY & FLEXIBILITY

MCube Track allows your employees work from their home, office, site yet serving incoming
callers in timely manner.
 MCUBE BENEFITS

Cost Effective and no startup cost 99.99% up time

Flexibility to increase or decrease No human cost
the numbers at any point of time. No maintenance cost
Easy to manage Customization as per client needs
User friendly platform No hidden charges
Zero capital cost Customizable to business needs
No HardwareCost Secure, Scalable, Reliable
No Software Cost Continuous Innovation and up-
No IT Personnel Cost gradation of system to match
24/7 System availability. changing business needs at no cost.
99.99% up time
Never miss a lead and work from anywhere.
 MCUBE OFFERS
Web interface API’s for integration
Agents Login Business & no business hours call routing
Professional IVR Greetings SMS
Smart call routing Email reports
Custom Email Alerts Email/ SMS alerts for missed calls.
Custom SMS alerts Black listing of numbers
Conversation Recordings Live call Mapping
Multi-level IVR customization Location based Routing
Sticky agents Customizable Lead
Android App Management System
Voice Mail Custom on-hold music
Unlimited Channels
 THANK YOU

CONTACT EMAIL
RAHUL - 88603 83363 rahul.mishra@mcube.com