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1.OVERALL SATISFACTION
> result.min <- min(CUSTOMER_SATISFACTION_DATASET$'OVERALL SATISFACTION')
> print(result.min)
[1] 0
> result.max <- max(CUSTOMER_SATISFACTION_DATASET$'OVERALL SATISFACTION')
> print(result.max)
[1] 7
> result.mean <- mean(CUSTOMER_SATISFACTION_DATASET$'OVERALL SATISFACTION')
> print(result.mean)
[1] 5.227695
> result.sd <- sd(CUSTOMER_SATISFACTION_DATASET$'OVERALL SATISFACTION')
> print(result.sd)
[1] 1.419513