City Schools Division of Victorias

VICTORIAS NATIONAL HIGH SCHOOL

Victorias City, Negros Occidental
School ID: 302695
Technology and Livelihood Education Department
ICT – Contact Center Services Grade 8

Name: ________________________________ Date: ________ Score: ____

Test 1: Direction: Read and understand each question carefully and choose the
letter of the correct answer.

1. It is an electronic device that receives data?

a. Hardware
b. Program
c. Computer
d. Software

2. Contact Center Services is one of the learning areas of Secondary Education Curriculum in
TLE. In what component area does it belong?
a. ICT
b. Agri-Fishery Arts
c. Industrial Arts
d. Home Economics

3. One of the primary purposes of the contact center is to provide_______?

a. Customers with dissatisfactions
b. Customers outgoing calls
c. Customers enjoyment
d. Customers efficient and effective technical support

4. What do you mean by acronym BPO?

a. Business Protocol Outsourcing
b. Business Process Outsources
c. Business Protocol Outsources
d. Business Process Outsourcing

5. A type of hardware that is use to communicate with the computer and enter date.
a. Mouse
b. Keyboard
c. Motherboard
d. Monitor

6. With the use of the _____________, the customer on the other line will not be able to
hear the conversational noise of your co-worker.
a. Keyboard
b. Microphone
c. IP Phone
d. Personal Cubicle
7. Any set of instructions that tells the hardware what to do.
a. Software
b. Hardware
c. Computer
d. Commands

8. It is the most important software that runs a computer?

a. Application software
b. Commands
c. Operating system
d. Software

9. Where does the call comes in..

a. Computer
b. Television
c. IP Phone
d. Software

10. It in houses the internal parts and components of computer hardware.

a. Printer
b. Computer case
c. Mouse
d. Keyboard

Test II: Enumerate the following, write the correct answer in your paper

1-3 - What are the types of a computer monitor?

4-5 - What are the two types of software?
6-10 - Give at-least five (5) computer hardware.
11-12 – What are the two types of mouse?

Test III: Identify the following contact center equipment. Write the word of your answer in
your paper

1. _________________

2. ______________________
3. _______________________

4. _________________________

“Nobody can go back and start a new beginning, but anyone can start today and make a
new ending.”
— MARIA ROBINSON

Goodluck!

Prepared by: Mrs. Lorien B. Demaulo – T2

ICT-CCS8