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Plan-Of-Action (POA) /
Letter of Appeal
Late
Dispatch Rate

By Usama Hafeez
Plan-Of-Action (POA) / Letter of Appeal: Late
Dispatch Rate

Below is intended plan of action to open your

account. Add your details before sending to the
Amazon team:

Dear Team Amazon,

I am writing to you in regards to the recent

suspension of my seller account. We have
identified the root cause to below issues-

Late Shipment problem

Root Cause-Late Shipment problem - Plan of

Action-We had identified the issues which
contributed towards the problem of late
shipment.

1)-Staff Shortage
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Plan of Action:
For inventory issues - we have now started
planning in advance for any contingencies
which comes in future. We have started keeping
sufficient stock of inventory and packaging
material so as to avoid any delay in future. We
have also shortlisted more suppliers so as not to
face shortage in inventory and we should always
have sufficient inventory at all times.

For resolving staff issues - We have now hired

experienced staff who now are trained on all
aspects of Amazon E-Commerce business. ODR
has been discussed in details with new staff.
Staff is been going through seller university
modules on various topics.

For courier delay issues - we have tied up with

top most couriers to ensure timely Products
delivery & Reverse pick up. An experienced
person who will track all shipments in transit to
ensure timely delivery and follow up rigorously
with courier teams. If an error occurs and a
customer's item is delayed at courier location, I
will issue a prompt refund without requiring the
customer to return the unwanted item. We have
already tied up reputed courier companies like
DTDC, Bluedart & Overnite to avoid any delays
in shipping.

Overall Plan of Action - We will try to make

sure Our Inventory, shipping the products in the
time frame, handling of products in the packing
& delivery process in right manner and we have
confidence that we can regain our performance
to good State as it been before. We will be
having customer support person who will be
communicating with buyers and solve their
queries on priority. Also tracking the
consignment & taking timely update from the
logistics partners, we will respond more quickly
and proactively to customer's queries to keep
our customers happy.

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Hello,

Your late shipment rate is higher than the goal of less

than 4%. As a result, you may no longer sell on
Amazon.in, and your listings have been removed from our
site.

Please ship any open orders. If you have any funds in

your account, they will be available after any amounts
paid for A-to-z claims or chargebacks on your orders
have been deducted. This usually takes about 90 days,
but funds may be held longer.

You can see your balance and settlement information in

the Payments section of Seller Central. If you have
questions about those, please send an email to [Amazon
URL].

If you want to appeal this decision, click the Appeal

button next to this message on the Performance
Notifications page in Seller Central [Amazon URL] .

If you have questions about this email, you can ask our
Account Health team to contact you: [Amazon URL]

Sincerely, Seller Performance Team