The three levels of cultural analysis highlighted in the text concern ____________.

Select one:
a. observable culture, shared values, and common assumptions
b. manifest culture, latent culture, and observable artifacts
c. stories, rites, and rituals
d. symbols, myths, and stories

Improvements in job satisfaction are most likely under the two-factor theory of
Herzberg when ____________ are improved.
Select one:
a. base salary
b. working conditions
c. co-worker relationships
d. opportunities for responsibility

An effective team is defined as one that achieves high levels of task performance,
member satisfaction, and ____________.
Select one:
a. harmony
b. creativity
c. coordination
d. team viability

Asian countries such as Japan and China are described on Hofstede dimensions of
national culture as generally high in ____________.
Select one:
a. short-term orientation
b. individualism
c. uncertainty avoidance
d. long-term orientation
The Big Five framework consists of __________.

Select one:

a. five aptitudes and abilities

b.extraversion, agreeableness, strength, emotional stability, and openness to experience

c. extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience

d. five demographic characteristics

In the job characteristics model, a person will be most likely to find an enriched job
motivating if they ____________.
Select one:
a. have ability and support
b. have strong growth needs
c. receive stock options
d. are unhappy with job context
Ways to increase group cohesiveness include:
Select one:
a. All are correct
b. Giving rewards to the whole group, not individuals
c. Spending more time together
d. Physically isolating the group

Teams can be interdependent in terms of the____________. Each type of

interdependence has important implications for team functioning and effectiveness.
Select one:
a. responsibilities, objective and rewards
b. team task, goals, and outcomes
c. responsibilities, objectives and outcome
d. team task, goals and rewards
Shara feels disappointed because she was not selected for the scholarship program
provided by her university. Which of an attitude that Shara feeling represents?
Select one:
a. affective
b. cognitive
c. reflective
d. behavioural
Which dimension of job design is related to completion of a whole piece of work?
Select one:
a. Task significance
b. Skill variety
c. Task identity
d. Autonomy
Among the below factors, which is considered an extrinsic reward?
Select one:
a. Responsibility
b. Growth
c. Salary
d. Recognition
Which of the following disciplines blends concepts from both psychology and
sociology to focus on people's influence on one another?
Select one:
a. Parapsychology
b. Social psychology
c. Cosmology
d. Lexicology
Which is the critical psychological state of the autonomy dimension?
Select one:
a. Experienced meaningfulness of the work
b. Experienced responsibility for outcomes of the work
c. Job satisfaction
d. C.Knowledge of the actual results of the work activities
The MBO process emphasizes ____________ as a way of building worker
commitment to goal accomplishment.
Select one:
a. joint goal setting
b. infrequent feedback
c. authority
d. rewards
The best size for a problem-solving team is usually ____________ members.
Select one:
a. 8 to 10
b. no more than 3 or 4
c. 5 to 7
d. around 12 to 13
When a team member engages in social loafing, one of the recommended strategies
for dealing with this situation is to ____________.
Select one:
a. forget about it
b. give the person extra rewards and hope he or she will feel guilty
c. ask another member to force this person to work harder
d. better define member roles to improve individual accountability

According to Henry Mintzberg, a factory supervisor giving a group of high school students
a tour of the plant may be termed as a ______.

a. negotiator

b. figurehead

c. resource allocator

d. leader

Which of the following terms refers to factors such as one of biological, physiological, and
inherent psychological makeup determined at conception?

a. social identity
b. Self-concordance

c. heredity

d. Behavioral contagion

In the MBO (Management By Objectives program), the goal decision must be:
Select one:
a. Transparent and understandable
b. Agreed upon by managers and employees
c. Clearly made from the beginning of the job process
d. All are correct
Which dimension of job design is related to level of discretion in decision making?
Select one:
a. Feedback
b. Task significance
c. Autonomy
d. Task identity
Which goals tend to be more motivating?
Select one:
a. easy goals
b. general goals
c. no goals
d. challenging goals
Values are ____________.
Select one:
a. similar to personality variables
b. related to aptitudes
c. similar to attitudes
d. used in place of abilities
It is during the ____________ stage of team development that members begin to
come together as a coordinated unit.
Select one:
a. storming
b. norming
c. total integration
d. performing
Among the below factors, which is considered as hygiene factors according to
Herzberg theory?
Select one:
a. Work condition
b. Recognition
c. Achievement
 d. Responsibility
________ refers to basing managerial decisions on the best available scientific proof.
Select one:
a. Property management
b. Evidence-based management
c. Emergency management
d. Personal knowledge management
Which is the critical psychological state of the autonomy dimension?
Select one:
a. Experienced meaningfulness of the work
b. Experienced responsibility for outcomes of the work
c. Job satisfaction
d. C.Knowledge of the actual results of the work activities

The team workforce diversity refers to differences in race, age, gender, ethnicity,
and ____________ among people at work.

Select one:
a. political preference
b. able-bodiedness
c. social status
d. personal wealth

Which of the following is a result of globalization?

Select one:
a. Lower production of goods in developing nations
b. Organizations being bound by national borders
c. Highly homogeneous workforce
d. Jobs moving to nations with low-cost labor

According to Daniel Goleman, emotional intelligence theory outlines five components of

EQ. It consist of:

Select one:
a. self-awareness, other awareness, emotion regulation, self-regulation, and use of emotions.
b. self-awareness, other awareness, motivation, empathy, and use of emotions.
c. self-awareness, other awareness, motivation, emotion regulation, and social skills.
d. self-awareness, self-regulation, motivation, empathy, and social skills.

The first stage in the group development process is:

Select one:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage

The purpose of negative reinforcement as an operant conditioning technique is to

_________.
Select one:
a. encourage desirable behavior
b. punish bad behavior
c. discourage bad behavior
d. offset the effects of shaping
.________ is the study of societies to learn about human beings and their activities.
Select one:
a. Anthropology
b. Agnotology
c. Deontology
d. Epistemology
One would expect to find respect for authority and acceptance of status differences
in cultures with high ____________.

Select one:
a. individualism
b. power distance
c. aggressiveness
d. uncertainty avoidance
Which of the following is an accurate statement about an adhocracy?

a. It handles routine problems efficiently.

b. There are many rules and policies.

c. The design facilitates information exchange and learning.

d. Use of IT is always minimal.

Motivation is defined as the level and persistence of __________.

a. performance instrumentalities

b. effort

c. performance

d. need satisfaction

High levels of both job involvement and psychological empowerment are positively
related to___

Select one:
a. organizational citizenship
b. cognitive dissonance
c. Withdrawal behavior
d. positivity offset
When a team of people is able to achieve more than what its members could by
working individually, this is called ____________.

Select one:
a. synergy
b. team viability
c. distributed leadership
d. consensus
 When a company measures employee's skill assessments and then provides growth
opportunities to employ special talents,...

a. pay satisfaction
b. coworker satisfaction
c. satisfaction with the work itself
d. promotion satisfaction

Low performance norms combined with high group cohesiveness can lead to:

Select one:
a. High productivity
b. Low productivity
c. Moderate to low productivity
d. Moderate productivity
Need for achievement (self-actualization) involves___

Select one:
a. Achievement and responsibility
b. All are correct
c. Working conditions
d. Salary and personal life
Which is not a stage in the perceptual process?

Select one:
a. follow-through
b. attention/selection
c. retrieval
d. interpretation

Limitations of the trait approach include:

a. Better predictor of the appearance of leadership than distinguishing effective and ineffective
leaders

b. All are correct

 c. No universal traits found that predict leadership in all situations

d. Unclear evidence of the cause and effect of relationship of leadership and traits
The three levels of cultural analysis highlighted in the text concern ____________.

Select one:
a. observable culture, shared values, and common assumptions
b. manifest culture, latent culture, and observable artifacts
c. stories, rites, and rituals
d. symbols, myths, and stories
How many levels of needs are mentioned according to Abraham Maslows theory of the
hieararchy of needs?

Select one:
a. 4
b. 5
c. 3
d. 2

The process of knowledge acquisition, organizational retention, and information

distribution and interpretation is called ____________.
Select one:
a. an organizational myth
b. experience
c. organizational learning
d. vicarious learning

With reference to a basic OB model, ________ are determined in advance of the

employment relationship and refer to variables such as personality, group structure,
and organizational culture that lead to processes.
Select one:
a. processes
b. actions
c. outcomes
d. inputs
Limitations of the trait approach include:
Select one:
a. All are correct
b. Unclear evidence of the cause and effect of relationship of leadership and traits
c. Better predictor of the appearance of leadership than distinguishing effective and
ineffective leaders
d. No universal traits found that predict leadership in all situations
________ is a field of study that investigates the impact that individuals, groups, and
structure have on behavior within organizations for the purpose of applying such
knowledge toward improving an organization's effectiveness.

Select one:
a. Organizational development
b. Corporate strategy
c. Organizational behavior
d. Human Resources Management
What is the relationship between job satisfaction and job performance?

Select one:
a. Positive relationship
b. Unstable relationship
c. Negative relationship
d. No relationship

When a company measures employees' skills assessments and then provides growth
opportunities to employ special talents, ________ is likely to increase.

Select one:
a. coworker satisfaction
b. pay satisfaction
c. satisfaction with the work it self
d. promotion satisfaction
Which of the following fields of study is most likely to involve studying
organizational culture, formal organization theory, and structure?
Select one:
a. Agnotology
b. Epistemology
c. Deontology
d. Sociology
Perception is the process by which people ____________ information.
Select one:
a. verify
b. retrieve
c. generate
d. transmit
The trait approach in leadership theories focuses on:
Select one:
a. Personality, social, physical, or intellectual attributes to differentiate leaders from
nonleaders
b. Behaviours of leaders
c. All are correct
d. Environmental factors that influence leadership effectiveness
What growth area in OB research concerns how organizations develop human
strengths, foster vitality and resilience, and unlock potential?

Select one:
a. networked organizational research
b. balancing work-life conflict
c. ethical behavioral research
d. positive organizational scholarship
Which feature among the below is a characteristic of Y people according to theory X and
Y (McGregor)

Select one:
a. Are self-directed
b. Have a little ambition
c. Dislike work
d. Avoid responsibility
Culture concerns all of the following except ____________.

Select one:
a. the collective concepts shared by members of a firm
b. the beliefs of members
c. acquired capabilities

Which of the following issues is most central to the field of organizational behavior?

a. ways to increase job satisfaction and performance among employees

b. creation of new strategy for organizational growth

c. ways to improve advertising for a new product

d. design of a new management information system

d. the personality of the leader

Task characteristics, reward systems, and team size are all ____________ that can make
a difference in group effectiveness.

Select one:
a. group inputs
b. human resource maintenance factors
c. group processes
d. group dynamics
Employees can respond to negative work events in four ways:
Select one:
a. voice, satisfaction, loyalty and neglect
b. voice, satisfaction, neglect, and loyalty
c. exit, voice, loyalty, and neglect
d. exit, voice, satisfaction, and neglect
In ERG theory of Alderfer, the ________ needs best correspond with Maslow higher-order
needs of esteem and self-actualization.
Select one:
a. relatedness
b. recognition
c. growth
d. existence

Managers who oversee the movement of jobs to countries with low-cost labor are most
likely to ________.
Select one:
a. manage a culturally homogeneous workforce
b. provide poor customer service
c. face opposition from labor groups
d. operate in niche markets
Stereotyping occurs when one thinks of an individual __________.

a. as different from others in a given group

b. as basically not very competent

c. as like some members of a given group but different from others

d. as possessing characteristics commonly associated with members of a given group

 ________ seeks to measure, explain, and sometimes change the behavior of humans and other
animals.

a. Psychology

b. Epistemology

c. Theology

d. Meteorology
Team effectiveness and quality management requires that teams___
Select one:
a. Are properly trained in required skills.
b. Are given authority to resolve problems and take corrective action
c. All are correct
d. Are small enough to be efficient and effective.
Which of the following statements represents the cognitive component of attitude?
Select one:
a. I feel upset about having to work during the weekend.
b. I intend to work during the weekend to meet the month of deadline.
c. This job is not giving me an opportunity to explore my skills.
d. I have intented to inform my supervisor that will be quitting my job.

Which of the following statements represent the affective component of attitude?

a. Perceiving whistle-blowing as the right thing to do.

b. Feeling hurt as being unfairly accused of wrongdoing.

c. Relying on the information of a company's annual report.

d. Believing that one achieved all the objectives of a project.

Among Mintzberg, 10 managerial roles, acting as a figurehead and liaison are examples
of ____________ roles.

Select one:
a. interpersonal
b. conceptual
c. decisional
d. informational

An incompatibility between two or more attitudes or between behavior and attitudes results
in__

Select one:

a. positivity offset

b. affective commitment

c. cognitive dissonance

d. organizational dissonance
____________ is a sense of broader purpose that workers infuse into their tasks as a result of
interaction with one another.

Select one:
a. A rite
b. A cultural symbol
c. A shared meaning
d. A foundation myth

The "4/40" is a type of ____________ work arrangement.

Select one:
a. job-sharing
b. permanent part-time
c. compressed workweek
d. allow workers to change machine configurations to make different products
Which dimension of job design is related to requirements for different tasks in the job?
Select one:
a. Task identity
b. Autonomy
c. Skill variety
d. Task significance
Self-managing teams ____________.
Select one:
a. add another management layer to overhead costs
b. reduce the number of different job tasks members need to master
c. rely heavily on outside training to maintain job skills
d. largely eliminate the need for a traditional supervisor
Team composition refers to the characteristics of the members who work in the
team. These characteristics include ____________, as well as the number of team
members
Select one:
a. roles, ability, personality, and member diversity
b. roles, ability, diversity and traits
c. ability, personality and roles
d. roles, personality traits, capability and member diversity
The strategy of a firm ______.

Select one:

a. is a process of acquiring knowledge, organizational retention, and distributing and interpreting

information

b. is only a pattern in a stream of decisions

c. is the process of positioning the organization in the competitive environment and implementing
actions to compete successfully. It is a pattern in a stream of decisions

d. is only a process of positioning the organization to compete

What term is used for the tendency for individuals to spend less effort when
working collectively?
Select one:
a. social loafing
b. the rule of diminishing returns
c. clustering
d. groupthink
Which statement about OB is most correct?
Select one:
a. OB seeks one-best-way solutions to management problems.
b. OB is a unique science that has little relationship to other scientific disciplines.
c. OB is so modern that it has no historical roots.
d. OB is focused on using knowledge for practical applications.

Capabilities related to the acquisition and application of knowledge in problem solving:

Select one:
a. Perceptual Abilities
b. Reasoning Ability
c. Cognitive abilities
d. Spatial Ability
Which of the following disciplines blends concepts from both psychology and sociology
to focus on people's influence on one another?
Select one:
a. Social psychology
b. Cosmology
c. Parapsychology
d. Lexicology

Employees can learn culture via___

Select one:

a. Stories

b. All are correct

c. Rituals
d. Material symbols

Achievers prefer jobs that offer:

Select one:
a. All are correct
b. Personal responsibility
c. Moderate risks
d. Feedback
.________ refers to the heterogeneity of organizations in terms of gender, age, race,
ethnicity, sexual orientation, and inclusion of other diverse groups.
Select one:
a. Organizational congruity
b. Workforce diversity
c. Cultural similarity
d. Workforce associability

________ refers to a gut feeling not necessarily supported by research.

Select one:
a. Intuition
b. Rationality
c. Logic
d. Reasoning

Need for affiliation involves ….

Select one:
a. Achievement and responsibility
b. Relationship between individuals
c. Working conditions
d. All are correct
In the open-systems view of organizations, such things as technology, information, and
money are considered ….
Select one:
a. inputs
b. outputs
c. transformation elements
d. feedback

Which is the type of job design which is related to the horizontal expansion of jobs?
Select one:
a. Job rotation
b. Job enrichment
c. Job completion
d. Job enlargement

The patterns of values and philosophies that outwardly reject those of the larger
organization or social system are called
Select one:
a. sagas
b. organizational development|
c. countercultures
d. rituals

When Japanese workers start each day with the company song, this is an example of
a(n)....
Select one:
a. myth
b. underlying assumption
c. symbol
d. ritual
___ get things done through other people. They make decisions, allocate resources, and direct
the activities of others to attain goals.

Select one:

a. Managers

b. Assistants

c. Secretaries

d. Interns
Smith is a tax accountant who sets his own schedule with his clients. Smith is
experiencing,
Select one:
a. high significance
b. low autonomy
c. high feedback
d. high autonomy
The management function of __________ is concerned with creating enthusiasm for hard
work among organizational members.

Select one:

a. leading

b. controlling

c. motivating

d. planning

Among Mintzberg’s 10 managerial roles, acting as a figurehead and liaison are examples of
____________ roles. (a) interpersonal

Which action among the below is an example of deviant workplace behaviour?

Select one:
a. Intentionally working slowly
 • b. All are correct
• c. Leaving the work early
d. Spreading rumors

If a manager allows one characteristic of person, say a pleasant personality, to bias

performance ratings of that individual overall, the manager is falling prey to a perceptual
distortion known as
Select one:
• a. projection
• b. stereotype
• c. halo effect
d. selective perception

Which of the following functions do managers undertake as part of planning functions?

Select one:
a. implementing strategies for achieving goals
b. defining an organization's goals
c. accomplishing goals of a project

d. executing plans to integrate activities

________ is the degree to which employees believe the organization values their
contribution and cares about their well being.

Select one:
a. Employee engagement
b. Perceived organizational support
c. Psychological empowerment
d. Organizational commitment

Among the below factors, which are considered as hygiene factors according to Herzberg
theory?

A. Responsibility
B. Recognition
C. Achievement
D. Work condition

Which of the following statements is true about personality?

Select one:
a. Personality is free from the influence of the environment.
b. Personality is influenced by hereditary factors.
c. Personality can 'e measured solely through personal interviews
d. Personality remains constant over time.

The affective commitment occurs when:

Select one:
a. is the desire on the part of an employee to remain a member of the organization
b. employees want to stay and is influenced by the emotional bonds between employees
c. employees feel that they ought to stay and is influenced by an organization investing in its
employees or engaging in charitable efforts
d. employee need to stay and is influenced by the salary and benefits
A ____________ links key goal-related issues with key collaboration issues to come up
with general ways by which the firm will manage its affairs.

Select one:
a. cultural symbol
b. ritual
c. saga
d. managerial philosophy
Analyzing relationships, determining causes and effects, and basing conclusions on
scientific evidence, all constitute aspects of ______study.

Select one:
a. systematic
b. organizational
c. intuitive
d. theoretical

When Japanese workers start each day with the company song, this is an example of a(n)
____________.
Select one:
a. ritual
b. underlying assumption
c. myth
d. symbol

In equity theory, the ____________ is a key issue.

Select one:
a. social comparison of rewards and efforts
b. equality of efforts
c. absolute value of rewards
d. equality of rewards

Among the below factors, which is considered as intrinsic reward?

Select one:
a. Achievement
b. Financial incentive
c. Work condition
d. Relationship with supervisor

Need for affiliation involves___

Select one:
a. Working conditions
b. Achievement and responsibility
c. Relationship between individuals
d. All are correct

Hc 3 decision making ( chương 2)

Personality is influenced by the environment. False

Personality ko thay đổi theo times: False

Xác định tính cách qua interview: False

Tính cách có thể duy truyền: Đúng

Which of the following statements is true about personality? Personality is influenced by

hereditary factors.

Ôn c1: 4 lĩnh vực OB

Factors like diversity or group structure belong to : Input

Task characteristics, reward systems, and team size are all____________that can make a
difference in team effectiveness. Inputs
Ôn hofstede's framework c2
Châu Á mang tập thể và dài hạn
Maslow : 5 bậc

Believe too much in their own ability: overconfidence

_____ define as a role of version of systematic study. evidence based management

What approach involves managers centering their decisions on the best available scientific
data? evidence based management