Assessment 3: Needs Assessment Meeting with Stakeholders

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Student Name

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Capella University

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Course Name

Prof Name
PX APRIL 10, 2024
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Learning Theories and Diversity: Assessment of Information System Change at Villa Hospital

The evaluation of information system changes within healthcare organizations, such as Villa
Hospital, holds significant importance for overcoming obstacles, easing financial strains, and
ensuring comprehensive patient care and accessibility to healthcare services. The introduction
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of Information System Change can greatly enhance overall organizational efficiency and
enhance patient well-being. This assessment provides a review of the information system
change plan and its impact on the healthcare system.

Part 1: Evaluation Report, Framework Components

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The evaluation framework for system change comprises three main components: assessing
information quality, examining the outcomes and effects of the change, and evaluating the
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structural quality of the change. These components are grounded in Kurt Lewin's Change
Management theory, focusing on the stages of unfreezing, changing, and refreezing. Utilizing
this framework, we assess planned organizational changes, including the introduction of remote
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patient monitoring and a patient portal system, aiming to reduce patient burden and enhance
patient care, monitoring, and treatment.

Assessing the Impact of Change Project

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Evaluating change in a healthcare organization involves the three stages of Change
Management: unfreezing, changing, and refreezing. These stages enable healthcare staff to
comprehensively assess the impact of the change project. Firstly, stakeholders receive pertinent
information about the technological change, corresponding to the unfreezing method or the
information quality component of the framework. Secondly, the new technology or system is
implemented (change), and the outcomes are assessed using the evaluation framework
component. Thirdly, the utilization of the new system (refreeze) aids in monitoring and assessing
the structural quality of the new system within the organization.

Defining the Quality of the Information Framework

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During the initial phase of defining information system changes, such as remote patient
monitoring or a patient portal, it is crucial to evaluate the accuracy and completeness of data.
This can be achieved through the CRAAP test, examining Currency, Relevance, Authority,

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Accuracy, and Purpose. Additionally, information quality relies on user satisfaction levels,
assessable through surveys. Patient privacy concerns are also vital, and adherence to

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Protected Health Information System (PHI) guidelines is essential. Patient satisfaction is a key
consideration when defining changes, determined based on assessments of patient health
conditions.
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Defining Outcomes of Quality Care Framework

The outcomes of the system change are measured through the efficiency and appropriateness
of care. The implementation plan, designed to be executed within six months, allows for
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monitoring changes during the initial three months. During this trial period, efficiency is
measured based on productivity, patient satisfaction, cost-effectiveness, and the reduction in
mortality rates due to chronic or other diseases. The implementation of remote patient
monitoring and a patient portal enhances overall productivity by offering patients comprehensive
care and monitoring from their homes.
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Defining the Structural Quality Framework

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The third component involves structural changes within the system. During this phase, it is
crucial to ascertain whether the organization supports the new system and evaluate the
effectiveness of the software and hardware used during the trial period. Additionally, the overall
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functionality of the system can be assessed through surveys, initial system monitoring, and
feedback from stakeholders.

Part 2: Evaluation Plan Table

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The comprehensive plan for Villa Hospital emphasizes five key aspects: goals, components,
measurements, frequency, and rationale measurements for the desired implementation plan.
Villa Hospital's primary objectives are to provide cutting-edge medical care in a comfortable
environment, with a focus on involving all participants in the change process and executing
changes effectively. The chosen measures align with the desired outcomes, aiming to increase
knowledge and understanding of the information system’s utilization, ultimately improving
patient health, quality of care, and patient satisfaction. The table includes measurement goals,
frequency, and the rationale for these measurements.

Part 3: Overview Discussion with Stakeholders

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The training implementation plan involves engaging five key stakeholders: the IT team,
administrators, project managers, nurse informaticists, and Clinical Informatics. The primary
goal is to bring about positive change in the healthcare organization of Villa Hospital,

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encompassing the implementation of remote patient monitoring and patient portals to enhance
patient care at home. The evaluation report outlines the framework components employed for

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change management, including Quality information, outcomes of quality care, and structural
quality of system change. PX
Conclusion

The implementation of remote patient monitoring and patient portals constitutes a fundamental
aspect of our change plan. These changes have the potential to significantly increase patient
satisfaction, alleviate concerns about treatment costs, and provide healthcare services to
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patients in the comfort of their homes. Additionally, these changes will reduce the burden on
healthcare staff, allowing them to work more productively.
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