Talia Vazquez Boone, NC

New York, NY
347-417-3074
talia.vazquez@icloud.com

Experience

Call Center Customer Service Representative, Appalachian State University, Boone NC

January 2023-Current
● Helps large volume of prospective and current students every day with positive
attitude and focus on customer satisfaction.
● Engages with prospective students, parents, and guidance counselors
● Collaborates with fellow student employees and supervisors
● Utilizes program (Slate) with fluency
● Documented and detailed calls and complaints using call center's database
● Maintains and communicates strong university knowledge
● Helped large volume of customers every day with positive attitude and focus on
customer satisfaction.

Petsitter/Dogwalker, New York, NY

January 2019-August 2023
● Provided dogs with exercise and fresh air to promote dog health.
● Prioritized animals’ well being and comfort
● Supervised dogs, cats, and small animals for days at a time
● Took dogs for walks, changed cats’ litter boxes, and cleaned the cages and tanks of
small animals
● Cleaned up after dogs and properly disposed of waste to keep community clean and
free of potential hazards.
● Developed long lasting relationships with clients and their pets
● Made owners comfortable with care by following instructions and meeting dog needs.
● Followed optimal schedules for animals as set by owners or supervisors.
● Monitored animal behavior to keep owners informed on progress and any issues.
Hostess, Canyon Road Bar and Grill, New York, NY
December 2021- May 2023
● Greeted customers warmly upon arrival and provided friendly and warm presence
throughout dining experience.
● Took reservations and to-go orders by phone, answered customer questions, and
informed of accurate wait times.
● Filled in to other positions when needed
● Monitored restaurant activity
● Trained new hostesses on customer service best practices and restaurant policies to
maintain high standards of service.
● Assisted servers during peak hours by serving food and taking orders

Hostess, Jones Wood Foundry, New York, NY

April 2022-July 2022
● Took reservations and to-go orders by phone, answered customer questions, and
informed of accurate wait times.
● Answered customer questions about hours, seating, and menu information.
● Supported servers, food runners, and bussers with keeping dining area ready for
every guest.
● Trained new hostesses on customer service best practices and restaurant policies to
maintain high standards of service.
● Worked with front of house staff to move tables and adjust seating to accommodate
groups with special requests.
● Accommodated special seating requests for guests to enhance satisfaction.

Babysitter, Families in My Community, New York, NY

March 2018-August 2022
● Played games, worked on puzzles, and read books to young children.
● Communicated positively with children and guardians.
● Organized and cleaned home after activities by picking up toys and straightening up
play room.
● Reassured children when upset providing emotional support and stability.
● Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
● Planned fun outings and educational activities to keep children entertained.